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223 Twin Dolphin Dr, Redwood City, CA 94065-1414
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Lowest prices for your stay
Booking.com
$209
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Free cancellation until 10/15/22
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Expedia.com
$209
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Free cancellation until 10/15/22
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Algotels
$195
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Hotels.com$209
Travelocity$209
Trip.com$422
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (12)
Room & Suite (118)
Dining (41)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 08/18/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Bay San Francisco
Updated 08/18/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 17 hotels in Redwood City
Location
4.0
Cleanliness
4.0
Service
4.1
Value
3.4
GreenLeaders Silver level
Welcome to Grand Bay Hotel San Francisco, a prime destination for business travelers and tourists alike. The property stands on the shores of a tranquil lagoon, and its beauty inspires a refreshing ambience in every space- from the lobby and Scroll Bar Kitchen to each spacious room and suite. For business or leisure, impeccable service and thoughtful amenities make every stay a success in San Francisco Bay.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Outdoor dining area
Snack bar
Banquet room
Meeting rooms
24-hour security
Baggage storage
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Safe
Telephone
VIP room facilities
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, Spanish, German
76Reviews3Q+A12Room tips
Traveler rating
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Time of year
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Popular mentions
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Most Recent
Deb H..Criket Strong Inc. wrote a review Oct 3
1 contribution
We recently held a unique special reunion of co-workers spanning 32 years at The Grand Bay in Redwood City and was immensely impressed with EVERYONE at the hotel. Laura Urbina, Director of Sales & Marketing is amazing!!! She was very responsive, flexible and worked with us on every detail (even added her own unique surprise to ensure the evening be more special)! We utilized The Scroll Bar for the 120+person event and was perfect in every way. The food was delicious, well presented and thoroughly enjoyed by all as we had options covering all dietary requirements 😀. The bartenders never missed a beat and handled our group and even hotel patrons during the evening with impressive service and attention. Creative speciality cocktails created by Micheal (head bartender), was a huge hit! If looking for the perfect location with a a perfect group of individuals to handle your perfect event, The Grand Bay in Redwood City IS THE best choice. Many stayed at the hotel and all were greeted warmly upon check in and thoroughly enjoyed their stay. As a professional event planner with over 27 years experience handling some very high profile events, I wish there was ability to give The Grand Bay 10+ stars! This hotel is so much better than any in San Francisco or Bay Area, this is the new "go to" hotel! Will definitely look forward to doing other events there at any opportunity as well as our next reunion! I live locally, and plan to make The Scroll Bar/Restaurant my new favorite. Food and service great!! Sit out on patio at fire pit and enough the water views...love The Grand Bay!
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Justin Burbick, Owner at Grand Bay San Francisco
Responded 4 days ago
Thank you so much for your feedback! We greatly appreciate your kind words. Please do not hesitate to come back and stay with us again soon! Warm regards, Grand Bay SF
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AC5295 wrote a review Aug 2022
Los Angeles, California33 contributions7 helpful votes
+1
Hotel's Favorite
My company booked 30 of us at the Grand Bay hotel for a team offsite. And it looks like they have some growing pains. After a flight that was delayed by 3 hours and finally unpacking, I discovered my shower didn't work. Ok, no problem. Informed the front desk and they moved me to another room. That shower worked. Problem is, it turned on like a tsunami. Like 20 gallons of water a minute. I felt like I was draining the entire bay area. Before heading to the offsite in the morning, I let the front desk know about the wild shower experiences. Apparently many on my team encountered the same behavior with their showers too. We joked that our showers were going to drown us. Here's where things turn around. Later in the afternoon, I get an email from Justin Burbick, the front office manager, apologizing for all of the issues. He offered to meet with me and find any way to make it right--whether it was an upgrade to a junior suite, free drink at the bar, dessert on the house, etc. So I took him up on it. After returning at around 9pm, the receptionist upgraded me to one of their junior suites. This room was the real deal. Living room and bedroom separated by a half wall, view of the bay, properly working shower. I couldn't be happier with the resolution. Thanks Justin for proactively reaching out. Overall, the property has some growing pains, and many from my team feel the same. But service is where they excel. I hope we'll have the chance to stay here again.
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Date of stay: August 2022
Location
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Justin Burbick, Owner at Grand Bay San Francisco
Responded Aug 27, 2022
Dear AC5295, Thank you so incredibly much for providing us with a detailed summary of your experience here with us. Your comments will be shared with all departments. It means so much to see that even after a rough start, the team and I were able to turn your stay around! This is what Grand Bay is all about, true 4 star service! Please come back and see us soon! Warm regards, Grand Bay SF
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cheryl B wrote a review Sep 2022
1 contribution
Justin has made our numerous stays so welcoming. Always greeted us and was always so accommodating. It was like visiting an old friend whenever we've stayed over the years. Benny and JC made our dining experiences throughout the stay so pleasant. No matter how busy it got, they always provided smiles and great service. Even though, the hotel has changed ownership the staff was retained and made the stay as nice as it always has been in the past.
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Date of stay: August 2022
Value
Sleep Quality
Room Tip: If you are traveling with friends and want proximity to one another's rooms, let the front...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Justin Burbick, Owner at Grand Bay San Francisco
Responded 6 days ago
Cheryl, Thanks so much for the kind words!! We love having you! Please come back soon we miss you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cynthia M wrote a review Sep 2022
Arnold, California7 contributions1 helpful vote
I was charged 150.00 for a deposit when I checked out. I tried calling the hotel 5 times and either no one would answer or when they transferred me they disconnected. I finally reached someone and explained I was over charged they said they couldn’t help me so I drove 45 min back to the hotel to speak to them in person they said I would have to wait until next week to get my money back. I asked for a manager and they said there was no manager on staff. I will niw how to fill out paperwork to escalate this
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Justin Burbick, Owner at Grand Bay San Francisco
Responded 1 week ago
Thanks for your feedback. Please note that every hotel will take a deposit when you check in that takes 3-5 business days to get back to you. The reason hotels take a deposit is because we establish a line of credit for typical items that the guest might charge to the room, such as room service, restaurant or bar charges, gift shop merchandise or parking fees. There's another reason for a hold: It's a security deposit of sorts, in case a guest were to trash the room. This procedure is standard is all hotels and some places hold more than $150. Warm regards, Grand Bay SF
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
748jim487 wrote a review Sep 2022
Toronto, Canada1 contribution
The hotel bed is using old spring mattress with a thin cover. You feel the springs in your back and the entire mattress bows in the middle. I stayed on the 9th floor for an entire week, after the first night of no sleep, I asked for a different room and it was exactly the same thing, the beds are just bad. I paid $400 CAD per night and have had better sleeps at budget hotels, therefore this is not good value.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Justin Burbick, Owner at Grand Bay San Francisco
Responded 2 weeks ago
Thank you for taking the time to leave us a review about your experience with us. I am sorry to hear that you did not have the best experience with us. Your comments have been shared with the appropriate departments. Please feel free to reach out to me if you would like to discuss this further. Warm regards, Grand Bay SF
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beth H wrote a review Sep 2022
2 contributions
We loved Scroll Bar before COVID, so when it reopened we were excited to start eating there again. But today is the third time we have arrived based on the listed Google Maps hours and found that they are closed. Because we knew this was a possibility we tried calling, but after four calls and no answer (hold eventually hung up on us each time) - we decided to risk it. Won’t be doing that again. Luckily on this visit some very nice staff Alicia and JC helped us out and they served us lunch which was great. But we won’t be coming back if we can’t trust the times and can’t reach anyone to confirm if they are open.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Justin Burbick, Owner at Grand Bay San Francisco
Responded 2 weeks ago
Thank you for taking the time to leave us a review! We are open breakfast, lunch & dinner so come by and see us! We look forward to seeing you again soon! Warm regards, Grand Bay SF
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
carol b wrote a review Sep 2022
Leeds, United Kingdom4 contributions7 helpful votes
I visited the Grand Bay, Redwood City, during a business trip. I found the hotel to be generally clean, well equipped and well run. What made this trip exceptional were the hotel employees. Firstly, on the front desk, was Linda. A wonderfully welcoming and polite lady, who was most helpful and supportive during my stay at the hotel. I had arrived without my luggage (which had remained in London) and she gave me constant assistance during this challenging time in such a warm and friendly manner. Thank you Linda, you are a star! Next, thank you to a multitude of other staff at the hotel. The barman had us in stitches, restaurant guy (lovely, helpful manner) and the other front desk ladies who were always helpful. I would highly recommend this hotel if you are visiting in this area
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Justin Burbick, Owner at Grand Bay San Francisco
Responded 3 weeks ago
Thank you so much for taking the time to leave us a review. We are so pleased to here that you enjoyed your stay with us. Please do not hesitate to come back. Your comments will be shared with Linda as well! Warm regards, Grand Bay SF
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Justin C wrote a review Sep 2022
San Francisco, California, United States1 contribution1 helpful vote
Excellent service from Michael and Edwin at the Scroll Bar. Friendly & knowledgeable; everything you could ask for when grabbing a bite and a pour. Tom Cruise Cocktail impression was on point and you're well taken care of no matter how crowded it gets.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Justin Burbick, Owner at Grand Bay San Francisco
Responded 3 weeks ago
Thank you so much for taking the time to leave us a review. We are so pleased to here that you enjoyed your time here with us. Please come back and stay with us again soon. Michael and Edwin will be notified of your kind words! Warm regards, Grand Bay SF
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
swilso506876 wrote a review Sep 2022
1 contribution1 helpful vote
Grand Bay is a nice hotel with a quiet location along the lagoon area of Redwood Shores. It's pet friendly and has nice walking paths for your dog right outside the hotel doors. My only complaint would be the expensive $30 day parking fee for outside garage parking, seems a little pricey. Also, seems like the rooms could use an upgrade especially the restrooms.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
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Response from Justin Burbick, Owner at Grand Bay San Francisco
Responded 3 weeks ago
Thank you so much for taking the time to leave us a review. Your comments have been shared with the appropriate departments. We hope that we can welcome you back again sometime soon. Warm regards, Grand bay SF
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Raymond S wrote a review Sep 2022
1 contribution3 helpful votes
While here on a business trip, I arrived early at hotel and needed somewhere to get some work done and to grab some breakfast. Alicia in the Scroll bar set me up nicely with a table that had charger inputs and as well took my order. She went above and beyond in making me feel comfortable in the restaurant and recommending foods so that I can get a good meal and get my work done while waiting for a meeting later in the day. I highly recommend the restaurant and even more for Alicia to be your server!
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
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Response from Justin Burbick, Owner at Grand Bay San Francisco
Responded 3 weeks ago
Thank you so much for taking the time to fill out a review for us. We are so pleased to hear that you enjoyed your stay. Please do not hesitate to come back and stay with us again! I will also be sharing your amazing review with Alicia! Warm regards, Grand Bay SF
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
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PRICE RANGE
$147 - $363 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel san francisco bay hotel redwood city, sofitel hotel redwood city, sofitel redwood city, redwood city sofitel
FORMERLY KNOWN AS
Sofitel San Francisco Bay
LOCATION
United StatesCaliforniaRedwood City
NUMBER OF ROOMS
421
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Frequently Asked Questions about Grand Bay San Francisco
Which popular attractions are close to Grand Bay San Francisco?
Nearby attractions include Saint James Gate (0.7 miles), Bay Club (0.6 miles), and TheatreWorks (0.3 miles).
What are some of the property amenities at Grand Bay San Francisco?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Bay San Francisco?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Grand Bay San Francisco?
Guests can enjoy an on-site restaurant, a lounge, and an outdoor dining area during their stay.
Is parking available at Grand Bay San Francisco?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Grand Bay San Francisco?
Conveniently located restaurants include Mistral Restaurant and Bar, Amici's East Coast Pizzeria, and Hobee's.
Are there opportunities to exercise at Grand Bay San Francisco?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at Grand Bay San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Bay San Francisco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Bay San Francisco?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to Grand Bay San Francisco?
Many travelers enjoy visiting Filoli (4.2 miles).