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223 Twin Dolphin Dr, Redwood City, CA 94065-1414
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Pullman
Hotels.com
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$120
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Free cancellation until 05/15/22
Booking.com$220
Expedia.com$220
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (4)
Room & Suite (116)
Dining (44)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 11/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Bay San Francisco
Updated 11/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 17 hotels in Redwood City
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Welcome to Grand Bay Hotel San Francisco, a prime destination for business travelers and tourists alike. The property stands on the shores of a tranquil lagoon, and its beauty inspires a refreshing ambience in every space- from the lobby and Scroll Bar Kitchen to each spacious room and suite. For business or leisure, impeccable service and thoughtful amenities make every stay a success in San Francisco Bay.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Wifi
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Outdoor dining area
Snack bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Safe
Telephone
VIP room facilities
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English, Spanish, German
11Reviews0Q+A5Room tips
Traveler rating
  • 6
  • 1
  • 0
  • 1
  • 3
Time of year
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Popular mentions
jktraveler212 wrote a review Dec 2021
Los Angeles, California1 contribution
We had 2 rooms for a total of 7 nights at your hotel. This is a nice hotel, however, we had a very poor experience. Upon checking in, the gentleman at the front desk was rude and condescending. Having worked in the hospitality industry, he is not someone I would want representing the company. All of the other staff was friendly, polite and helpful. Throughout our stay, our key cards were de-activated 4 times between our 2 rooms. We had to have the front desk re-activate them. We purposely kept them in the sleeve and away from other cards, phones or anything else that could have affected them, but they repeatedly did not work to get into our rooms. The final issue we had was on the day we checked out, the hotel had no hot water. We notified the front desk who said it was a planned outage for a broken water pump repair. This was inconvenient that we were not notified, we were given no alternate way to shower (maybe on another floor), and if it was planned, why right before guest checkout time and not later, after checkout, prior to check-in? We rarely leave poor reviews, but we feel we needed to pass along this feedback. Although the hotel was nice, we will not stay there again. We frequently visit family in the area, but will find a different hotel in the future.
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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pawdy wrote a review Dec 2021
Palo Alto262 contributions190 helpful votes
No hot water!! I paid close to $200 with taxes etc and had no hot water. They said it was a burst pipe but they didn’t warn us about it. I went to fill the coffee pot and the water was brown. I had drunk that water earlier in the day. After waiting for 5 hours I gave up the ghost and moved to a nicer place. The staff were friendly and apologetic. I understand that with COVID we need to expect pared down service but this was too much. This used to be a very nice hotel when it was a Sofitel but it is quite worn these days.
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Date of stay: December 2021Trip type: Traveled solo
1 Helpful vote
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Carmen wrote a review Dec 2021
36 contributions48 helpful votes
Reception is not really helpful. One incident was with delivery. It took 2 calls to reception and 30mins for items to be delivered. Cleanliness is not as good, 3 out of 4 towels has hair and stains on them. Asked for new towels but was told off by the staff on the phone. Not the best experience after all.
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Date of stay: December 2021Trip type: Traveled on business
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Marc wrote a review Sep 2021
Woodside, California2 contributions
Last night just around sunset I went down to the lobby it was filled with Singapore airlines flight attendants about to depart back to Singapore. They were all smartly dressed in their uniforms, about to take their charter bus to SFO. It made me think how appropriate this hotel is for Singaporean visitors. The rooms are comfortable, beds are amazing, it’s quiet, luxurious and safe. Unlike nearly everywhere else on the bayshore, there’s nary a homeless to be seen in this corporate park environment. Other than the boardwalk bird poop, the entire area is immaculately manicured. So if you wish to visit San Francisco but fear its gritty sides, and want a modern safe place to spend the night, this Pullman is your bet. Rooms are not as inexpensive as they were a year ago at the height of the pandemic lockdown, but now all amenities are available like the pool, gym, and restaurant. It’s a great value compared to the all the other hotels along US101 or CA82 in this area, which might cost a little less but are right on the freeway and all that entails. Don’t forget to upgrade to a view room. They are usually just a little more than the standard rooms. Bird watchers should ask for lagoon view. The local geese like it here so much they have given up on migrating! It’s about a half mile sidewalk stroll to the local strip mall with a modern supermarket and several decent restaurants. Downtown San Carlos and Belmont are a 5 minute Lyft away. Both little cities have lots of great restaurants and some boutique shops. Catch a Cal Train from the stations on El Camino and you’re in downtown SF in 30 minutes or so . Or pay the nearly $30/night parking fee. Forgot to mention that the service here is also impeccable.
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Date of stay: September 2021Trip type: Traveled solo
Room Tip: Leave your car behind and take Lyft instead
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Faizan B wrote a review Aug 2021
Singapore, Singapore54 contributions6 helpful votes
It's always disheartening to see when specific attention have not been looked into when hotel staff cleans the room. Customers are always weary about cleanliness especially during such pandemic. And to see unclean or suspicious objects on the sofa just makes it worse. It leaves questions about how serious was cleaning conducted. While hotel staff interactions have been limited, on checking in staff set the tone of the upcoming stay. Unfortunately 'thank yous' and 'your welcome' was missing from this bunch. Perhaps they were busy. But coupled with an unfriendly look does not help.
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Date of stay: August 2021Trip type: Traveled on business
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PRICE RANGE
$115 - $372 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel san francisco bay hotel redwood city, sofitel hotel redwood city, sofitel redwood city, redwood city sofitel
FORMERLY KNOWN AS
Sofitel San Francisco Bay
LOCATION
United StatesCaliforniaRedwood City
NUMBER OF ROOMS
421
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Frequently Asked Questions about Grand Bay San Francisco
Which popular attractions are close to Grand Bay San Francisco?
Nearby attractions include Saint James Gate (0.7 miles), Bay Club (0.6 miles), and TheatreWorks (0.3 miles).
What are some of the property amenities at Grand Bay San Francisco?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Bay San Francisco?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Grand Bay San Francisco?
Guests can enjoy an on-site restaurant, a lounge, and an outdoor dining area during their stay.
Is parking available at Grand Bay San Francisco?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to Grand Bay San Francisco?
Conveniently located restaurants include Mistral Restaurant and Bar, Amici's East Coast Pizzeria, and Hobee's.
Are there opportunities to exercise at Grand Bay San Francisco?
Yes, guests have access to a pool and a fitness center during their stay.
Does Grand Bay San Francisco have an airport shuttle?
Yes, Grand Bay San Francisco offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Bay San Francisco have airport transportation?
Yes, Grand Bay San Francisco offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Grand Bay San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Bay San Francisco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.