Uri checked us in, and was extremely welcoming. He informed us about the resort and the surrounding area. Uri was very kind and took the time to answer all the questions I had. I appreciate that very much. Love this resort will definitely be coming again!
We celebrated New Year's Eve at this Rancho Mirage property as our plans to visit friends fell through last minute. The room was as large, well appointed and comfortable as one would expect at a Ritz-Carlton. Food from room service (dinner and breakfast) was equally perfectly fine and we enjoyed lingering on our room's large balcony over tea and coffee, enjoying the beautiful view of the mountain surrounded pool.
My wife and I wanted to visit Palm Springs for our anniversary and our stay at the Ritz Carlton was the perfect choice. From the moment we arrived the staff was extremely attentive and always had a smile on their faces. The front desk was able to accommodate an upgrade to a fire pit room due to our Bonvoy status. Our room was extremely clean and very comfortable. Our bellman was very nice and even gave us a complementary smores kit for us to use on our firepit. The adult pool was quiet and relaxing with tons of open chairs. The wait staff by the pool was always available and aimed to please. We lounged by the pool both days and it was absolutely perfect. We talked with the hotel manager, Kelly, and her assistant, Nancy, about our stay and they sent us a complementary cheese plate and a bottle of wine along with a handwritten letter thanking us for choosing their hotel and also wishing us a Happy Anniversary. It was very sweet and generous. Overall it was an amazing weekend and I can honestly say it was one of the best stays at any hotel I have ever had. This is by far the nicest hotel in the desert and I wouldn't stay anywhere else after staying at the Ritz Carlton.…
Our new favorite desert destination the past couple years (we are desert regulars from OC for decades). Uri at the front desk was born for hospitality and always makes & ensures our stays feel extra special. Chevelle at the pool is amazing and always treats us like VIP guests but also like friends. Be back again soon!
Pros: friendly staff, comfortable beds. Stayed one night. Cons: SO overpriced. A $90 steak? A $50 piece of overcooked white salmon? Gross. My in room dining coffee pot came lukewarm with cream that curdled. A glass of gross wine for $17 Decor needs updating. It felt like staying in an olive garden. Adult pool has a nice view. Otherwise it's just ok Two stars would not stay again. $1000 down the tubes.
Was there for a biz trip to Palm Springs. As expected hotel almost empty due to off-season. At first look resort looks nice... on top of a hill with views over desert valley. The large lobby and stone parts of exterior mask a cheaply constructed building . 5 Valet parking guys rush to take the car... it doesn't matter if no one else is there and there is plenty of parking; they FORCE you to valet even if you say you don't want someone in your car due to Covid (none wear masks). Big lobby and water bottles available. But the big lobby matters little if where you stay is not good.... the Room was extremely dark especially in the entry area; bathroom has a weird combination of both tub and shower in the same area with a single glass door into it. Mirror was beat up and LED lighting in bathroom awful as well... impossible to see well enough to shave, put on makeup. Blow dryer was old and had little power. Large communal pump bottles of shampoo, conditioner, etc. The dark stained doors and trim reinforced the darkness of the room. My 'desert' view was over a parking lot with desert mountains beyond. Chair in room was weird and i would never sit in it, rug was stained and dirty looking... i would not walk on it without shoes on. TV was decent. The worst part of room is the Air conditioner... it reminds me of what holiday inn's had in the 60s,.. a wall unit blowing air really loudly with a huge square vent. If you are coming in the door or standing where the tv / counter is you are hit with a blast of cold air. If you have it on 'auto' the jet engine turns on every few minutes all night and keeps waking you up; if you have it on 'low' you get loud jet engine all the time... so there is no good alternative. Most upscale modern hotels have installed much more quiet hvac system; my guess is the Marriott building conglomerate specs this terrible system because it is a lot cheaper. This air co alone disqualifies this as a 4 or 5 star experience. Hallways are likewise dark and poorly lit. TV choices are pretty good. Adult pool was ok. Staff was awful; rude, unfriendly, untrained, their attitude was they obvi did not want to be working. Certainly no aspect of trying to please the customer. Bar pours for expensive glass of wine was tiny; when i commented the bartender rudely said "6 oz pours are the norm everywhere i've ever worked'. So we def didn't order another and his tip was lower! When you check out you get hit with a $40 per day 'resort fee' and misc charges. You are told that you get $70 for breakfast with Amex FHR; but then you have to pay for all taxes and tips for that breakfast even if you didn't charge $70. typical Marriott. This was not close to being worth the offseason price ; i can't imagine paying their very high rate during the season.... look elsewhere!!!!!…
Nope. Zero ambiance. Zero hospitality. Old dingy rooms. Absolutely no. I love Palm Springs. Do not stay here. Stay downtown at the Kimpton or the beautiful boutique hotels. This is not Ritz Carlton luxury.
Just need to start out with saying how grateful I am that you guys made my day even more special with an upgrade for my family. You made my birthday that much more special by going above and beyond in doing this for us. This location is absolutely beautiful, with amazing views. I love the fact that you guys have a family pool and then also an adult pool ♥️ The candy garden for the kids in the lobby was fantastic. The food in the restaurant was so delicious. Thank you again For making our stay spectacular
Definitely, one of the best Resorts I stayed in. It does not disappoint!!! I was celebrating my Birthday and got upgraded to the fire pit room, which btw is so worth it if you are wondering if to book it or not. I also got a few surprises from the front desk sent out to my room. So happy I got to experience Ritz at its best!
Beautiful resort with first rate service! We splurged for a cabana at the adult pool which made for welcome respite from the summer heat. Comfortable room with an incredible views to the desert floor made for a romantic weekend. We will be back.