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The Ritz-Carlton, Rancho Mirage

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The Ritz-Carlton, Rancho Mirage
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689 Reviews from our TripAdvisor Community

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Showing 659: English reviews
Denver, Colorado
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

Really regretting this choice for a special birthday celebration but front desk staff swears they will make it right tomorrow. Booked a fire pit room and told they weren't available due to high winds. Then an hour later everyone has one and the pits look lovely. They Supposedly will rectify tomorrow. If not, please check back for a blistering review... More 

Helpful?
1 Thank Michael B
Kelly S, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Good Afternoon Michael B, Thank you for reaching out. I sincerely apologize for your dissatisfaction and would very much like the opportunity to make your birthday celebration special. We look forward to speaking with you. Warm regards, Kelly A. Steward More 

Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This was our first trip to Palm Springs, intended to be a few days relaxation with guaranteed sun during a California road trip. The hotel is great and the standard of the staff in terms of welcome and attentiveness was among the best we have ever experienced. The hotel has excellent facilities with two pools and a spa, which we... More 

Helpful?
Thank Ray M
Kelly S, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Good Afternoon Ray M, Thank you so much for taking the time to share your first Palm Springs experience with us! We are certainly proud to have ladies and gentlemen like Robert, Ana, and Chris and appreciate you highlighting their excellence. We hope to welcome you back during your next California road trip. Warm regards, Kelly A. Steward More 

1 review
2 of 5 stars Reviewed 4 days ago NEW via mobile

Visited the Ritz -Carlton on Sept.2nd to celebrate our 20th wedding anniversary . Everything about our stay was fabulous, the room , pool and the Edge restaurant that we visited for our anniversary dinner was wonderful .When we returned from dinner, housekeeping had been in for turn down service . I really didn't think anything about my purse being moved... More 

Helpful?
Thank Patsy p
Kelly S, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Good morning Patsy p, Thank you for sharing your feedback from your recent stay. I sincerely apologize for the negative experience. We take safety and security very seriously, and understand that your sense of well-being is incredibly important when staying with us. I know you have been in contact with our Loss Prevention department, but please let us know if... More 

vancouver
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed the week of September 10th, weather was as expected, hot and dry. Not sure where to start with this review. Check in was quick but the room we received was not entirely what we wanted. A return to the front desk saw us in our new room within minutes, no issue. Everyone at the hotel went out of their... More 

Helpful?
2 Thank mapleguy
Kelly S, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Good morning mapleguy, Thank you for your wonderful feedback from your stay! We appreciate your recommendations and are thrilled that you had such a positive experience. We look forward to welcoming you back soon. Warm regards, Kelly A. Steward More 

Hartford, Connecticut
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Yes, it is a beautiful property. But what really stands out is the fabulous staff. It was noticeable from the moment the valet opened our car door! All employees are genuinely friendly and helpful. It's like they are a family and want you to feel welcomed. Everyone from front desk, housekeeping, the restaurant, bar, bellhop, to valet smiles continuously and... More 

Helpful?
2 Thank Cara1313
Kelly S, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Good Morning Cara1313, Thank you for taking time to share your experience with us! I am so delighted that your stay was exceptional and that you felt at home here. We hope to see you again on your next visit! Warm regards, Kelly A. Steward More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I recently stayed at The Ritz-Carlton Rancho Mirage to celebrate my mothers birthday. Everything from the booking to check-out was perfect. I called ahead the day we were scheduled to arrive to let them know we were on the way and by the time we got there the room was ready. At check-in we were greeted with a class of... More 

Helpful?
2 Thank Brianna K
Kelly S, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Good Morning Brianna K, Thank you for sharing your fantastic experience with us! It is so wonderful to hear that your mother's birthday celebration went so smoothly. We are proud to have ladies and gentlemen like Janet and Thomas able to assist you, and I thank you for recognizing them. I certainly hope that you return for another visit or... More 

Calabasas, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I was looking for a Hotel in the Am Ex Fine Hotels & Resorts program. The hotel looks great but as I went to booking and saw wireless internet for a fee, I am going elsewhere. Wake up here!! I am not staying anywhere I have to log in and pay for internet. So petty!

Helpful?
Thank Johnsonmc2000
Kelly S, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Good Morning Johnsonmc2000, Thank you for taking the time to provide feedback on your recent booking experience. We do offer a reduced resort fee for our American Express members which includes WiFi, and I apologize for any confusion on the matter. Please let us know if we can answer any questions you might have, and we would be more than... More 

Milton Keynes UK
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed for 4 nights ( one of which was my birthday ) Chose the hotel, as we wanted a 'relaxing' hot spot after spending the 1st part of our holiday driving down the PCH. Hotel, room, staff, setting were perfect - definitely 'on pointe' On day 3 - 4 we noticed as increase in maintenance work being done around... More 

Helpful?
1 Thank Houli_9
Kelly S, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Good Morning Houli_9, Thank you so very much for taking the time to share your feedback from your recent stay. I sincerely apologize for not meeting your expectations, and would like the chance to speak with you directly regarding your concerns. Warm regards, Kelly A. Steward More 

Los Angeles, California
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

As a frequent business traveler, I'm a bit jaded when it comes to hotel stays. A recent stay at this location reminded me of how the staff can set a place apart. Everyone I encountered in my stay at the Ritz was exceptionally guest focused and accommodating in the friendliest manner. The room was fine.....what you'd expect from a higher... More 

Helpful?
1 Thank Stephen B
Kelly S, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Good Morning Stephen B, Thank you for your wonderful review! We are so proud of our ladies and gentlemen, and are constantly striving to ensure that our guests are always treated with genuine care. We look forward to welcoming you back the next time you are in Rancho Mirage. Warm regards, Kelly A. Steward More 

dallas, tx
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

the ritz-carlton rancho mirage is a perfect place for a getaway. we were looking for a fun spot in the desert for our teens, and relaxation and business amenities for parents. there are other hotels in the area with water slides, and plenty of hotels boasting "party pools." the ritz-carlton is a peaceful choice that offers teens plenty of fun...... More 

Helpful?
1 Thank ellycom
Kelly S, General Manager at The Ritz-Carlton, Rancho Mirage, responded to this review

Good Morning ellycom, We are thrilled that you enjoyed your stay and we thank you for sharing your experience. I am so delighted to hear that your whole family was able to relax and unwind, and we look forward to welcoming you back. Warm regards, Kelly A. Steward More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Elegantly enveloped within the Santa Rosa Mountain range, The Ritz-Carlton, Rancho Mirage is located on a 650-foot bluff overlooking world-famous Palm Springs and the picturesque Coachella Valley. This luxurious Palm Springs hotel boasting 244 guest rooms with 16 suites including spacious and private spa suites, is thoughtfully-designed to complement its desert mountain location by featuring natural elements of stone, wood and fire - which reflect the local landscape, hues and regional surroundings. At The Ritz-Carlton, Rancho Mirage, amenity highlights include State Fare Bar & Kitchen, serving breakfast, lunch and dinner and featuring an exhibition kitchen, private dining room and multiple indoor/outdoor seating areas. A second remarkable restaurant, The Edge (opening fall 2014), features aged steak and seafood served cliffside with unparalleled views of the valley below. Further resort highlights include a luxurious, 24,000-square-foot spa, swimming and relaxation pools, and preferred access to some of the finest golf and tennis experiences at premier courses and clubs in the Palm Springs Valley. This exceptional Palm Springs hotel in California offers guests a true luxury desert experience, while providing convenient access to world-class shopping, dining, recreation and sightseeing. ... more   less 

Additional Information about The Ritz-Carlton, Rancho Mirage

Address: 68900 Frank Sinatra Dr, Rancho Mirage, CA 92270-5300
Location: United States > California > California Desert > Rancho Mirage
Price Range: $240 - $932 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Rancho Mirage 5*
Number of rooms: 260
Reservation Options:
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Also Known As:
The Ritz Carlton, Rancho Mirage Hotel Rancho Mirage
Ritz Carlton Rancho Mirage
The Ritz-Carlton, Rancho Mirage CA - California Desert
Hotel Style:
#1 Business Hotel in Rancho Mirage
#1 Spa Hotel in Rancho Mirage
#1 Romantic Hotel in Rancho Mirage
#2 Luxury Hotel in Rancho Mirage
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