The Westin Mission Hills Resort Villas, Palm Springs
71777 Dinah Shore Drive, Rancho Mirage, Greater Palm Springs, CA 92270
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About
#4 of 9 hotels in Rancho Mirage
Location
4.4
Cleanliness
4.4
Service
4.2
Value
4.2
GreenLeaders Bronze level
Surrounded by mountains, The Westin Mission Hills Resort Villas, Palm Springs, invites guests to relax at our family resort. Our Rancho Mirage, CA, resort is set near the best of the area, including the nearby Children's Discovery Museum and natural attractions such as Indian Canyons. Unwind after a day of discovery with our collection of pools, or relax in villa-style accommodations with kitchens or kitchenettes and a washer and dryer.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Poolside bar
Golf course
Tennis court
Kids stay free
Secured parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Outdoor dining area
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids pool
Business Center with Internet Access
Photo copier / fax In business center
BBQ facilities
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Self-serve laundry
Washing machine
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Iron
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish
Location
71777 Dinah Shore Drive, Rancho Mirage, Greater Palm Springs, CA 92270
The Westin Mission Hills Resort Villas, Palm Springs
Getting there
Palm Springs Municipal Airport
5.7 mi•
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332 Restaurants
within 5 miles
1404Reviews52Q+A100Room tips
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Nothing special at this place. There is a large heated pool. Rooms are minimal. There is a small bar, restaurant for take out food in afternoon, early evening and limited breakfast on weekends. One small grill area, limited parking. The adjacent resort that still has westin name no longer managed by marriott, so shuttle between 2 no longer operates. Would rather be at a residence inn!
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Date of stay: December 2023Trip type: Traveled as a couple
Room Tip: Find a different place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marriott Vacations Worldwide, Owner at The Westin Mission Hills Resort Villas, Palm Springs
Responded 5 days ago
We appreciate your review and feedback. Thank you for choosing to visit with us. We hope you still had an enjoyable visit to the Palm Springs area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Expedition442437 wrote a review Nov 2023
Washington DC, District of Columbia1 contribution1 helpful vote
+1
The resort and on-site restaurant are staffed with professionals who understand that you are there to relax. The resort is very clean and well-maintained. The staff were welcoming and took very good care of us during our stay. The exercise facilities are well-equipped, and the golf course attracts locals as well as hotel guests. We particularly enjoyed eating breakfast on the patio at Pinzinimini, especially the omelets. All in all, a great trip at a wonderful Marriott resort run by an excellent staff. A special shout out to Tom Scaramellino, the General Manager of the property, who was out in front greeting guests as they arrived over the Thanksgiving holiday and seemed to be everywhere, every day.
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: I understand the property is pet friendly and there seem to be plenty of activities for all of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Owner at The Westin Mission Hills Resort Villas, Palm Springs
Responded 1 week ago
It's really nice to hear that Tom provided memorable service experiences upon arrival and that you had a such a wonderful time! We truly appreciate your fantastic review, and we will look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were invited to stay by the Westin/Marriot Vacation Club for their presentation. We were supposed to stay at the newer Desert Willow Villas, but every date I gave them, I was told they had no availability there. So we ended up getting stuck in the Mission Hills Resort. It was old and run down. The room was clean, but everything in it looked like it had been there since the 80's. Despite being charged a ridiculous parking fee, there was a serious lack of parking spots, and we always had to park far away from our building. They put us on the second floor, and there were no elevators. I had to lug everything up and down the stairs. How do you not have elevators in 2023? We stayed 4 nights, and they didn't service our room once.
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Stay away from this resort, and the Marriot Vacation Club. Total scam.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marriott Vacations Worldwide, Owner at The Westin Mission Hills Resort Villas, Palm Springs
Responded 1 week ago
We appreciate your review and feedback. Thank you for choosing to visit with us! We hope you still had an enjoyable visit to the Palm Springs area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am an excutive level owner of two vistana properties, the first of which I purchased over 25 years ago. I have happily and effectively made the most out of this ownership, learning the ropes of ownership, and traveling all over the world. Until this trip, I have never had a complaint or an issue with the places I've stayed, as every property has been well maintained, and the amenities lived up to the standards as advertised. Almost none of my past experience prepared me for the disappointment I faced at every turn during my stay at The Westin Mission Hills Resort Villas in Palm Springs, California. I have summarized the most concerning aspects of our trip below with the hope that something can be done for me to make up for the laundry list of mediocracies we faced during our one week stay onsite. Additionally, I felt this site should be brought to your attention, as it is severly lacking in terms of living up to Westin standards, and as such, you may want to take steps to either eliminate this site from your offerings, or bring it up to par. The shortcomings are listed below in no particular order. While some may seem more minor than others, the collective was unexceptable. I went to the front desk around 7:30 am and was told there would be no manager on duty until after 10 am. I was told she would call my cell phone. I went to the front desk around 3 pm, after not receiving a call, and she indicated she had tried the room, but not my cell. Upon arriving, there was no one out front to greet us or help with our luggage. It wasn't even clear where we needed to park or enter the premises to check in. We only had help with the baggage once we changed rooms. After checking in, we were told to pick up a discount card from the concierge. The concierge didn’t stand to greet us, or introduce himself, and seemed mostly concerned with trying to convince us to visit another property and sit through a presentation. Later, upon calling the concierge midweek for assistance in making a spa reservation, we were told they weren’t permitted to make reservations on our behalf, but instead, I needed to take care of that myself. I'm sorry, but isn't that exactly what a concierge's job is? This Westin property felt very much like a “do it yourself” hotel. Take care of it on your own. Our room was not cleaned well, during the one time cleaning: Dish towels were all taken, none were replaced Most surfaces, including both the indoor and outdoor table were not wiped down. When I wiped it down myself, I used several paper towels before having one not turn completely gray after wiping. The shower gel was not replaced No additional toilet paper was brought into the room In a complex that clearly wasn’t filled to capacity we were originally assigned to a handicap room with fixtures, with sinks and closets that were too low to reach or hang our clothes. (I am nearly 6 feet tall, and my boyfriend is 6'3) We were exhausted after a day of traveling so we went to bed early, and the visitors above us began showering. The noise level of the water running was ridiculous...far beyond what might be reasonalby expected in a resort. The rooms itself was in desperate need of updating. If asked to describe the room, the most obvious word that comes to mind is tired and worn out...in addition to things that were broken and damaged...for example, the counter top had a significant crack in it that was poorly patched and moved when leaned on. The entire counter top wiggled, and felt as if it would collapse if you were to leave heavy bags of groceries on it. I’d love to provide feedback on the pools, but there was simply nothing about them that made them particularly special or inviting… however, the local ducks seemed to enjoy them. Each morning we were greeted by the loud and lovely sound of leave blowers resounding right outside our balcony. Since there are no leaves to speak of in Palm Springs, I’m assuming they must have been blowing sand ...or garbage. We chose this property based on the website indicating three different options for food. Upon arriving, we learned that only one was actually onsite and a chain link fence between our resort and the Westin Mission Hills Golf Resort and Spa, blocking us from the coffee shop and the two restaurants that were advertised on the site… requiring us to drive if we wanted to eat anything more than food from Aloes pool bar, which closed at 7 pm. We did drive over to the Westin Mission Hills Golf Resort and Spa. This was the type of property and space that I have come to expect during my many years of traveling. The place were our rooms we located was a stark comparison to this property which included lovely pools, live music, several restaurants, and free happy hours. Shower Water temperature was either scalding or freezing with almost no in between…the shower heads on the rain shower were worn out and dripping, rather than creating an even stream. The shower temperature would change multiple times, mid shower from freezing to scalding and back again. Even the current signage indicates this is a joined Westin property with two different sections of guest room for guests to occupy.…
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Date of stay: November 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Avoid this property!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marriott Vacations Worldwide, Owner at The Westin Mission Hills Resort Villas, Palm Springs
Responded 1 week ago
We appreciate your feedback and apologize for your disappointment while you were here. You are welcome to contact customer advocacy at 800-860-9384 or email customer.advocacy@mvwc.com to discuss your concerns with a manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is not a resort. I am being generous to say hotel. More like an overpriced motel. The only source of food is a pool bar. Not good food. IHOP is better. The rooms are dated and unless you have a golf course view by the away is for the Westin next door which you don’t have access to. There is no balcony privacy. The check out thine is 10a and they knock on your door at 958a!!
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Date of stay: October 2023Trip type: Traveled solo
Room Tip: Stay away
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Owner at The Westin Mission Hills Resort Villas, Palm Springs
Responded Oct 30, 2023
Hi, Stephen. We apologize for your disappointment, however as a vacation ownership resort, our check out time is at 10am. We appreciate you sharing your review and thank you for your feedback and for giving us a try.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A group of our soccer family came to relax and spend a few days together. Amenities were fantastic, the cabana was great and everything was clean. The pools was very clean and they had common area bbq’s that families can use! Will stay here again
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Date of stay: April 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marriott Vacations Worldwide, Owner at The Westin Mission Hills Resort Villas, Palm Springs
Responded Sep 3, 2023
Thank you for choosing to stay at the Westin Mission Hills Resort Villas! It's very nice to read that you liked the amenities and cleanliness at our resort. We will look forward to welcoming you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved our stay here. Such a great hotel with fun activities for the kids and the water slide is awesome. Our room was updated, clean and perfect for our needs. I love having a small kitchen to make some of our meals. We don’t like eating out all the time with young kids. We had a room right next to the pool and it was great. So easy to walk over and not noisy at all. We will definitely stay again. We booked the room last minute after checking into another hotel and having a terrible experience over there. So glad we ended up here at the Westin. We always love their properties.
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Date of stay: August 2023Trip type: Traveled with family
Room Tip: Make sure to stop at the concierge desk. You get a card that gives you discounts at the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marriott Vacations Worldwide, Owner at The Westin Mission Hills Resort Villas, Palm Springs
Responded Aug 20, 2023
It's really nice to hear your family had a such a wonderful time! We truly appreciate your fantastic review, and we will look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joshua the bartender was cordial, professional and a solid Dude. He made a Dark and Stormy that wafted me to Heaven on the wings of giggling angels. We will be booking rooms for the next Feis at The Westin Mission Hills.
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: They have Lagavulin in the bar!!! Need there be another REASON???
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marriott Vacations Worldwide, Owner at The Westin Mission Hills Resort Villas, Palm Springs
Responded Aug 20, 2023
We appreciate the awesome review! It is great to hear Joshua provided professional and friendly service. We cannot wait to welcome you back for another great visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joshua the bartender made our trip!! A thoughtful and intelligent man with a wry sense of humor. His cocktail recipes were a lovely end of the day. There was another patron who ordered a Dark and Stormy, a rare cocktail on this side of The Pond, who told me it was " the best thing I've ever put in my mouth that wasn't attached to a woman..." 😂
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Nice pool, koi pond and landscaping. Weekend can be a bit chaotic.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marriott Vacations Worldwide, Owner at The Westin Mission Hills Resort Villas, Palm Springs
Responded Aug 20, 2023
Thank you for your review and we appreciate the shout out to Joshua, our bartender. We hope to have the pleasure of welcoming you back on a future stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a great stay here 😌....I was help by Amazing staff SPECIALY JAMES! at front desk with the best customer service 👌 thank u 🙏 highly appreciated you....most definitely coming back soon. Had lovely time at this resort n love the pic of my car ....
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marriott Vacations Worldwide, Owner at The Westin Mission Hills Resort Villas, Palm Springs
Responded Jul 27, 2023
It's really nice to hear that James provided memorable service experiences and that you had a such a wonderful time! We truly appreciate your fantastic review, and we will look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Rancho Mirage area.
PRICE RANGE
$191 - $336 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin mission hills villas hotel rancho mirage, westin mission hills hotel, westin rancho mirage, rancho mirage westin
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsRancho Mirage
NUMBER OF ROOMS
316
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Claim Your ListingTHE WESTIN MISSION HILLS RESORT VILLAS, PALM SPRINGS $178 ($̶2̶0̶9̶) - Updated 2023 Prices & Hotel Reviews - Rancho Mirage, CA - California Desert
Frequently Asked Questions about The Westin Mission Hills Resort Villas, Palm Springs
Which popular attractions are close to The Westin Mission Hills Resort Villas, Palm Springs?
Nearby attractions include Escape Games at The River (4.2 miles), Sunnylands Center & Gardens (1.5 miles), and Children's Discovery Museum (1.0 miles).
What are some of the property amenities at The Westin Mission Hills Resort Villas, Palm Springs?
Some of the more popular amenities offered include a pool, a fitness center, and a poolside bar.
Which room amenities are available at The Westin Mission Hills Resort Villas, Palm Springs?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Mission Hills Resort Villas, Palm Springs?
Guests can enjoy a poolside bar, barbeque facilities, and an outdoor dining area during their stay.
Is parking available at The Westin Mission Hills Resort Villas, Palm Springs?
Yes, paid private parking on-site, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to The Westin Mission Hills Resort Villas, Palm Springs?
Conveniently located restaurants include Brandini Toffee Shop and Factory, La Perlita Mexican Food, and Grill-A-Burger.
Are there opportunities to exercise at The Westin Mission Hills Resort Villas, Palm Springs?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at The Westin Mission Hills Resort Villas, Palm Springs?
Yes, dry cleaning and self serve laundry are offered to guests.
Which languages are spoken by the staff at The Westin Mission Hills Resort Villas, Palm Springs?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Mission Hills Resort Villas, Palm Springs?
Many travelers enjoy visiting Sunnylands Center & Gardens (1.5 miles).
Does The Westin Mission Hills Resort Villas, Palm Springs have any great views?
Yes, guests often enjoy the mountain view available here.