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The Westin Mission Hills Resort Villas, Palm Springs

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71777 Dinah Shore Dr, Rancho Mirage, Greater Palm Springs, CA 92270-1603
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 03/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Mission Hills Resort Villas, Palm Springs
Updated 03/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 8 hotels in Rancho Mirage
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
The Westin Mission Hills Resort & Villas is nestled in the Coachella Valley at the base of California's San Jacinto Mountains in the secluded desert oasis known as Rancho Mirage. As a AAA Four Diamond-rated resort, this world-class golf and spa destination promises infinite rejuvenation. Nearby, a mecca of cultural, historical, shopping and outdoor adventure awaits you. Enjoy spacious one and two-bedroom villas with fully equipped kitchens, washers and dryers, private balconies or patios, separate dining and living room areas, and complimentary Wi-Fi.
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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Golf course
Babysitting
Paid private parking on-site
Secured parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Restaurant
Poolside bar
Mini golf
Tennis court
Patio
Table tennis
Waterslide
Board games / puzzles
Kids pool
Business Center with Internet Access
Conference facilities
Banquet room
BBQ facilities
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Private balcony
Room service
Safe
Seating area
Separate dining area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mountain View
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Blairz wrote a review May 3
Oakland, California138 contributions57 helpful votes
Our stay at this hotel was absolutely horrible! I will never stay there again. Nor will I ever recommend it to anyone! Why? 1. Our room was not ready until 7 pm. 2. I used points for an upgraded room on the 2nd floor. I then used suite night upgrades which I thought would make it even better. However, our room was on the first floor and the bedroom was underneath a room with parents who let their kids jump off the beds and until after midnight. The room was also next to the ice room, which made our room noisy noisy. There was a stench outside our door and when we looked inside, it was full of mold! There was a lot more, including the fact that security never came to quiet down the people above us but its just making me even more upset about this experience as I was sitting her to write this review. Caveat Emptor!
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Date of stay: April 2021Trip type: Traveled as a couple
Room Tip: Avoid this property
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Response from Marriott Vacations Worldwide, Other at The Westin Mission Hills Resort Villas, Palm Springs
Responded 1 week ago
Hi Blairz, thank you for your review of Westin Mission Hills Resort Villas. We are saddened to learn that our site let you down. We apologize that your villa was not ready at check-in time. When reserving rooms using Bonvoy points an "upgrade" is required due to our resort being Vacation Ownership, we do apologize for any miscommunication but you are not able to reserve a room on a specific floor. We will share your feedback about the late check-in and area outside of your room with the site leaders to be rectified. We do thank you for staying with us and hope you will visit another Vistana Signature Experience location in the future.
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Traveldoc1 wrote a review Apr 2021
1 contribution1 helpful vote
If you were me you would not come or come back. After driving 5.5 hours, we were looking forward to a nice weekend, instead we were just irritated by the whole check in experience and the way the staff handled it. When we arrived they have plexiglass up in front of employees and all you can hear when trying to check in is everyone yelling next to you echoing while they are checking in and you cannot hear the person trying to check you in. We arrived at 3:30pm with check-in at 4pm. We were told our room was not quite ready yet, but it would be not too long, they were just finishing up. They do not have a restaurant open or anywhere to have a drink and relax while you wait so they suggested we go get a bite to eat down the street so we did. They said they would text us when room was ready. At exactly 4pm, (exact check in time magically) we got the text our room was ready. We head back and they said our room wasn’t ready, that something happened and it would be a bit longer, but to go take a look at this other room and if we did not like it, then they would find us another room. After looking at the room, wife calls them (mind you this was about 5 min after they told us our room was not ready) and they said they are sold out. We asked about the other room and they said it was booked and no longer available. So we asked to see another room and they said they were completely booked. How did this happen in 5 minutes. So then we asked about our pool reservation that we made the day before and they had no record of it. So then I call, because at this point, I’m frustrated to put it nicely, by the whole experience. I speak to the “room specialist” that the wife talked to and she began making things up and saying that my wife asked for certain things, when i was right there the whole time and know what she said. She also tried to tell me that the girl that checked us in, didn’t say the things she said, and then said she actually spoke to her and the girl was apologetic. It was bad, and frustrating. She then began to say something about accommodating us with another room after she said they were completely booked out. So they had someone take us to another room which we passed on. If you were on the phone, you would be able to tell, they were just covering things up and not being honest. A week prior I received an offer to stay here for $299 for 4 nights for a timeshare presentation. So I am assuming what happened is, they were saving good spots for those people to impress to get them to buy into their program and the rest of us get what is left over. I’ve stayed at quite a few Westin’s and I would not say this is not Westin Quality, in bedding or service. Very disappointed. Room is fine, small, balcony is large. Has kitchenette, fridge, sink, dishwasher, couch, desk, small dining table.
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Date of stay: April 2021
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Room Tip: My tip is don’t stay here.
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jaybeeFL wrote a review Apr 2021
Palm Harbor, Florida2548 contributions1673 helpful votes
I am a dual owner at two of Marriott's timeshare resorts including this Westin. I have been trying to reach Vistana regarding my ownership options here and have been unable to reach them despite numerous attempts. I have made at least 10 calls including listening to their multiple prompts before being transferred and then getting nothing but a busy signal and disconnected. What is really aggravating is the prompts continually remind you that "rest assured we are focused on quality..." and we "understand your time is valuable..." BUT PLEASE CONTINUE TO HOLD and then the transfer, busy signal and disconnect. I finally decided to do their "live chat" but it was "UNAVAILABLE at this time. I then tried messaging them only to be told by an automated messaging system (not a human) that they would get back to me in 2 business days!!! The last straw was about 1 hour later I receive an email telling me that there would be a further delay in responding to me beyond the than 2 days!!! Yes my time is valuable and I have wasted in excess of 3 hours trying to reach you people and NO I don't believe you are focused on quality and providing acceptable customer support! I can honestly say it was NEVER like that when this property was serviced by Starwood/Westin Owner Services. It was their quality of service and solid reputation for customer/owner satisfaction that convinced me to purchase my time share and since the Marriott takeover most aspects of this property have declined while my costs have risen significantly!!! WHAT A DEAL!!!!
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Date of stay: April 2021
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mgs1627 wrote a review Mar 2021
Chicago, Illinois741 contributions176 helpful votes
+1
We last stayed at this resort over ten years ago. At that time, The Villas (the time-share section) and hotel were considered one large property. You checked in at the hotel and were directed over to the villas. On this visit, we checked in at the Villas. The entrance gate area can get congested with cars coming and going. There is not a lot of room and I’m surprised there was never a car accident during our 14 day stay. There was no sign directing me where the front desk was located. When I did find it, I obtained my room key and was given a map on how to get to my room. I was not told if the restaurant was open, if there was a coffee shop located on the grounds, or if both pools were open. I later learned I should have been given a parking pass. As I stated, this resort used to be part of the Westin Mission Hills Resort & Spa which is located next to it and there is a walking path connecting the two properties. The Villas website advertises their one restaurant on their property (Seasons Grill) but also states you can go to their sister resort, Westin Mission Hills Golf Resort & Spa for five more restaurant choices. The problem I have is as I take the walking path to Westin Resort & Spa, I am met by a makeshift roadblock and a sign telling me that access beyond that point is for hotel guests not Villa guests. Guests from both properties didn’t like this and knocked down the sign and barricade almost every day. See pictures attached. Toward the end of my stay, I did learn from another Villas guest that their room key not only worked at the one open pool at the Villas but it also worked at the “quiet” pool at the hotel. Not sure if that was an accident or intentional that his room key worked at both locations. If Villas guests were allowed to used the hotel pools then what is the deal with the barricade and sign? The Pete Dye Golf Course, which is a public course, is the back drop to this resort. To my knowledge, guests of the Villas don’t get a deal to golf on this course. See the Front Desk for more specifics. We stayed in a one bedroom smaller villa (queen bed) that can sleep four people. It’s the lock-off room of a one bedroom Villa with King size bed. Four adults in this size room would be a challenge. The room was clean with new appliances (fridge, microwave & dishwasher). The tiny kitchen has almost no counter space. There is no oven, only an electric cooktop. There is nowhere to store dry goods. The cabinet doors slam shut loudly along with the dresser drawers. There is a washer and dryer in the room. When the washer is in use, it is so loud you can’t hold a conversation in the room without raising your voice. All the buildings are two stories and there are no elevators. Each unit has their own private patio area. There was a safe in the room which can fit a laptop in it. There is free, unsecured WiFi. The televisions are not Smart TV’s so you can’t sign into your personal Hulu, Netflix or Amazon Prime accounts. Using a Roku can only work on the bedroom TV because you can’t access the back of the wall mounted living area TV. The room decor could use some updating to go along with the new appliances. Pets are not allowed at the Villas unless it is a certified service animal. The property has two pools but only one was open and they were requiring reservations for a two hour time limit due to COVID rules. There were signs on the pool lounge chairs letting you know they had been disinfected. I might believe this if I hadn’t seen a worker wiping the signs on the chairs but not the lounge chairs themselves! The Villas were at less than 50% capacity when we checked in. By the time we left, they were close to 100% capacity. All social distancing and pool reservations seemed to be disregarded. There were more guests not wearing face coverings when they couldn’t social distance as well. As with all Marriott properties, a face covering is required when in public areas. Housekeeping will only come in upon request and when you are not in your room. If you need towels, garbage taken away, dish soap, etc., all you have to do is call the front desk. After you make the request, the front desk will call back later to ensure your request was satisfied. The grounds of the property were always being attended to by Southwest Landscaping and they look great. The Villas are located less than two miles away from Costco. Just under ten miles away from downtown Palm Springs. There is a Walgreens within walking distance. A Walmart Super Center is 1.6 miles away. Ralph’s Grocery Store is 4.2 miles away. You have several hiking trail options all less than ten miles away. A must stop for a date shake when in the area is Shields Date Garden which is 13 miles away. Joshua Tree National Park is 45 miles away. This is a timeshare property and they will ask you to participate in a sales pitch. We are owners in the network and declined the sales pitch at this resort. We did learn from other guests that there was a guest who became irate with one of the sales persons. Apparently, the sales person made one offer and then changed the offer in the final contract. Be cautious of any bait and switch tactics if you elect to go to the sales pitch.
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Date of stay: March 2021
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swertfager wrote a review Mar 2021
Fresno, California75 contributions30 helpful votes
I don't think I've ever been so disappointed in a resort in my life. This resort is out in the middle of nowhere and has almost no amenities whatsoever except a small swimming pool and a nearby golf course. The large swimming pool is closed. And, to add insult to injury, you have to make a reservation to go to the pool, you're only allowed to stay 2 hours, and you have to have a mask on unless you're in the water. All restaurants are permanently closed, no ice makers, no spa, no nothing, other than construction going on. You either have to cook or order in. The closest restaurants that will deliver are five to seven miles away. I can't believe Westin even puts their name on this place. The Villas used to be associated with the Westin Resort that's nearby but now they have broken ties and put up a blockade so you can't even get to the other property. I would not recommend staying at the Westin Mission Hillls Villas at all. I know that the Covid-19 crisis has made things difficult but truly this place has nothing to offer except golf. Choose someplace else and make yourself a much happier person.
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Date of stay: March 2021
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Room Tip: Don't ask for a room by the pool. Everyone can see into your room and it's very noisy.
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PRICE RANGE
$169 - $497 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin mission hills villas hotel rancho mirage, westin mission hills hotel, westin rancho mirage, rancho mirage westin
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsRancho Mirage
NUMBER OF ROOMS
316
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Frequently Asked Questions about The Westin Mission Hills Resort Villas, Palm Springs
Which popular attractions are close to The Westin Mission Hills Resort Villas, Palm Springs?
Nearby attractions include Escape Games at The River (4.2 miles), Sunnylands Center & Gardens (1.5 miles), and Mary Pickford Theatre is D'Place (3.4 miles).
What are some of the property amenities at The Westin Mission Hills Resort Villas, Palm Springs?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Mission Hills Resort Villas, Palm Springs?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Mission Hills Resort Villas, Palm Springs?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Mission Hills Resort Villas, Palm Springs?
Yes, paid private parking on-site, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to The Westin Mission Hills Resort Villas, Palm Springs?
Conveniently located restaurants include Brandini Toffee Shop and Factory, Billy Q's, and Tony's Burgers.
Are there opportunities to exercise at The Westin Mission Hills Resort Villas, Palm Springs?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at The Westin Mission Hills Resort Villas, Palm Springs?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Mission Hills Resort Villas, Palm Springs offer any business services?
Yes, it conveniently offers a business center, a banquet room, and conference facilities.
Are there any historical sites close to The Westin Mission Hills Resort Villas, Palm Springs?
Many travelers enjoy visiting Sunnylands Center & Gardens (1.5 miles).
Does The Westin Mission Hills Resort Villas, Palm Springs have any great views?
Yes, guests often enjoy the mountain view available here.