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Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area

Traveler (47)
Room & Suite (38)
Dining (15)
About
Location
Cleanliness
Service
Value
Property amenities
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Breakfast Available
Business Center with Internet Access
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air Conditioning
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Centrally Located
Business
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Book Direct and Save
Hotel deals
Location
Full view
71Somewhat walkable
Grade: 71 out of 100
24Restaurantswithin 0.25 miles
5Attractionswithin 0.25 miles
Reviews & more
206Reviews
99Photos
4Q+A
52Room tips
Traveler rating
  • 79
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  • 36
  • 8
  • 11
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Popular mentions
Similar to most holiday Inn express but the hotel wa not as clean as we found others. Maybe it is because of the construction. But the could keep the community toilets and hallway rugs clean. The small refrigerator in room did not have a freezer space, like other HIE hotels we
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I am an IHG rewards member and used to travel for work, so have stayed at a few. This one was, well, odd. Beautiful building in great area next to mall and restaurants. Free parking and breakfast. Staff was inconsistent though generally friendly. Hotel is being renovated; we
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Response from HIERMStaff, Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area
Responded Nov 26, 2018
Thank you RGH for taking the time to share your experiences from your most recent stay with us. We want to first and foremost wholeheartedly apologize for the challenges you faced and thank you for bringing them to our attention so they can be fully assessed. We strive our hardest to provide the best experiences possible for all of our valued guests, and you are no different and we wish we could have done better in meeting the expectations you've come to know and love. We do hope next time you're in the Rancho Mirage area after renovations are completed, you do give us another chance to earn your business and show you the type of experience you've come to know and love.
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Stayed there the people were very nice, was close to a lot of food places. The room had a great lay out. It is being renovated and still a good place to stay. Can't wait to see it when they are done. On the corner of Bob Hope drive and HWY 111.
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Response from HIERMStaff, Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area
Responded Oct 17, 2018
Thank you James B for taking the time to share your experiences from your most recent stay with us. We're very happy to hear you enjoyed your stay with us and are also hopeful to having you back once our scheduled renovations are complete which should be before years end.
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NO NOTICE of renovation when booked this hotel. NOTHING WORKS. The toilet overflows and is not hooked up correctly. NO BUSINESS ROOM FOR GUESTS. NO COMPUTER AVAILABLE. The internet stinks and had to call on call internet HELPDESK to get connected. The SAFE........IS INOPERABLE.
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Response from HIERMStaff, Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area
Responded Oct 1, 2018
Hi Pioneer610055, We apologize for the challenges you faced during your recent stay with us. We have been under scheduled renovations for months with our online presence reflecting so. Our staff has informed and recorded all calls to our valued guests and we wholeheartedly apologize if you didn't get notice somehow. Again, we apologize for the inconveniences, as we try our hardest to continue to deliver the best experience possible to all of our valued guests. We are still on pace to complete our scheduled renovations in Q4, and we're very hopeful of you're in the Rancho Mirage area again, you give us another chance once they're completed. Please reach out to management about special pricing. We want to thank you for choosing us, and greatly appreciate you taking the time to provide your honest feedback.
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When we arrived there was no one at the front desk however there was a note stating they were on break and would be back at a certain time. It was only a few minutes later and they did arrive back. I was about to grab a glass of water when he showed up. Check in was quick.
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Response from HIERMStaff, Manager at Holiday Inn Express Hotel & Suites Rancho Mirage - Palm Spgs Area
Responded Aug 24, 2018
Thank you Decemberborn for taking the time to share your experiences with us from your most recent stay. We want to apologize for the challenges you faced and thank you for bringing them to our attention. Despite being under renovation, we are appreciative you did have an enjoyable stay overall. We do hope once they are completed as scheduled in Q4 this year, you can come back and have an even better experience. Again, we appreciate your honest feedback as it will better us for all our current and future guests, and we hope to have you next time you're in the Rancho Mirage area.
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachFamily and Play Areas
Amenity
Clean and Sanitary
Desk Area
Ample amenities in the bathroom
Keurig coffeemaker and supplies
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Is this hotel smoke free
Yes
2 votes
How would anyone else but the hotel itself know what they would charge for a group rate ? Just ask any hotels your interested in --- !!!
1 vote
Show all answers
I am trying to get the cheapest rate. Last time I stayed here I paid $80 on a weekend. Do you know how I can get the same rate?
I would also try the Holiday Inn website and see what specials they have, also if you are a AAA member or senior you get a discount.
0 votes
Show all answers
"Keep Away! until renovations Completed!"
"check rooms if possible before accepting keys, get END rooms if possible, get room away from pool area, higher floors better."
"We were on the ground floor which was great to access the pool and barbecue area"
"Stay away from 203 it is next to a stairwell and the door slamming is too much."
"second floor away from buffet area"
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PRICE RANGE
$97 - $426 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsRancho Mirage
NUMBER OF ROOMS
80
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