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Agua Caliente Resort Casino Spa Rancho Mirage

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32-250 Bob Hope Drive, Rancho Mirage, Greater Palm Springs, CA 92270-2704
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Traveler (365)
360
Panoramas (7)
Room & Suite (335)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 08/15/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/15/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 8 hotels in Rancho Mirage
Location
4.2
Cleanliness
4.5
Service
4.2
Value
4.1
Travelers' Choice
GreenLeaders Silver level
This property has identified as Indigenous-owned.
Tripadvisor does not verify the accuracy of this information.
Awarded the Forbes Five-Star Award for its exclusive Sunstone Spa, the Forbes Four-Star awards for The Steakhouse, and its luxurious resort hotel making it the only casino property in Southern California to win three Forbes Travel Guide Awards at the same time. All the pleasures of a luxurious, award-winning destination are yours at Agua Caliente Resort Casino Spa Rancho Mirage, in Southern California. Our beautiful 16-story resort, also recognized with the AAA Four Diamond award for eleven consecutive years, includes our wildly popular casino, and has pools and well-appointed cabanas, the Forbes Five-Star Sunstone Spa, and a state-of-the-art concert theater. Located only seven miles from Palm Springs International Airport and 130 miles east of Los Angeles off I -10 and Bob Hope Drive. Featuring ROAM Amenities ROAM believes the greatest luxury is the freedom you feel when you travel well. That’s why we have partnered with them to provide our guests with the indulgence of finely crafted ROAM body-care amenities in each of the spacious spa-style baths of our 340 luxuriously-appointed rooms.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Children's television networks
Electric vehicle charging station
Valet parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Fitness / spa locker rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Patio
Nightclub / DJ
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Outdoor fireplace
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Iron
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Great View
Languages Spoken
English

Location

Full view
51Somewhat walkable
Grade: 51 out of 100
15Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
897Reviews33Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
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Most Recent
Linda wrote a review Aug 16
California3 contributions1 helpful vote
I like the Casino and location but the pool kinda small , lounges chair had seen it’s better days (worn down) slots are not paying/tighten. Positive side: friendly, cheap drinks at poolside, spacious room, and plenty of parking. Tips: use your players card for comps room. Overall experience is good.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Eddie Y, Other at Agua Caliente Resort Casino Spa Rancho Mirage
Responded 3 days ago
Thank you for the rating. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. Your comments will be shared with our Executive Team. Once again, thank you, and we look forward to welcoming you back to Agua Caliente.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jcg323 wrote a review Aug 9
Los Angeles, California5 contributions
This review is based on stay during the month June the 20th-22nd. For this leisure trip I made my reservation with Agua Caliente 1 month in advance. With the hotel operator I booked a NON SMOKING King room and had a note put on my reservation that I will be arriving late. The hotel operator was courteous. Everything with booking the room went smooth over the phone. I arrived at Agua caliente the night of my reservation June 20th. Put my car in valet and checked in everything was a breeze so far. I was given the 3rd floor room 311. Once I got into my room everything went south FAST. I opened the room door and was met wall of heat and a harsh smell of fresh cigarette smoke(I booked non smoking). Immediately I went to the front desk to figure out why I got a smoking room. The front desk agent replied with that was an old smoking floor, the floor just went through maintenance, and that there was a humidifier in the room. I then requested to have another room, offering to take 2 queens, or even to pay for a balcony upgrade. She told me that they were completely sold out🙃. I decided to return to the room to look for the humidifier that the agent stated was next to window. It was nowhere to be found. So I turned the A/C full blast to air out the room and went downstairs to play for a couple of hours. Upon returning to my room it still smelled like SMOKE!🙃 I woke up with flared allergies. The cigarette smell gave my nostrils a BURNING sensation and throat felt as if I've been smoking myself. I popped a benadryl decided to leave Rancho mirage for the day to do some shopping at Cabazon and gaming at fantasy springs. After airing out all day the room became bearable. On the morning of the check out the 22nd I woke up with welts on my wrist, back, and thigh. Amazed by everything that happened on this trip I decided to inspect my room. I pulled back the sheets and BAM!!! I've been sleeping on dirty bedding. The sheets were STAINED!!! WTF!!!! You would think in these times that a hotel would be on top of their sanitation game. This trip left me feeling like the hotel reviewer in Oceans 13 🙃. It pains me to write this review because I game here, I've stayed here, and it was all good before. I have to return for a conference mid September, I hope things are better the next time around😬🙈.
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Date of stay: June 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Eddie Y, Other at Agua Caliente Resort Casino Spa Rancho Mirage
Responded 1 week ago
First of all, my apologies. We greatly appreciate you taking the time to provide feedback, as this only helps us to improve our service standards. If possible, please get in touch with the hotel and ask for the Hotel Manager as I want to ensure this is addressed. Once again, thank you, and we look forward to welcoming you back to Agua Caliente.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Robert O wrote a review Aug 1
San Diego, California, United States215 contributions47 helpful votes
We are frequent visitors to this property. We enjoy gaming and the pool. The resturant has some excellent food and the staff are alway so nice. Their rewards clum is one of the best that we belong to. The rooms are very nice and always very clean.
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Date of stay: July 2022
Value
Service
Sleep Quality
Room Tip: Mountin view is nice
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Eddie Y, Other at Agua Caliente Resort Casino Spa Rancho Mirage
Responded 2 weeks ago
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear that you are a frequent visitor. Your feedback is essential as we strive to improve our service standards. We look forward to welcoming you back to Agua Caliente.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cindy J wrote a review Jul 2022
1 contribution
We met Mark Austria, one of the casino hosts, a while ago at a different casino and always invited us out to this casino, we finally agreed and we wish we agreed sooner! We stayed over the 4th of July week and it was one of the best stays we had in a casino. From the moment we checked in we were greeted with a smile. After we were checked in we were so amazed on the cleanliness of the rooms. To our surprise, Mark sent us a text letting us know that he made dinner reservations and gave us credit to their steakhouse in celebration of our anniversary. It was such an amazing surprise and we felt that not only was he giving us an amazing experience but also he paid attention to details and truly personalized our stay. The dinner was fantastic as well as the service. Throughout the night Mark made sure we were taken care of and answered any questions we had. Agua Caliente, you have a tremendous asset to your team, thank you Mark! We are already planning our second stay and can not wait to come back!
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Love2dine054 wrote a review May 2022
Denver, Colorado203 contributions105 helpful votes
We paid a little more for a balcony room which was nice. The room was clean. For the money the hotel is way overpriced. It is in the middle of nowhere surrounded by a noisy highway and busy 6 lane roads. The surroynding area is not peaceful or pretty which makes sitting out on your balcony not that great. That being said its location cant be helped but you would think either the rooms would be high end vegas style decor or the room price would be low. The rooms are pretty ordinary . So my beef is more about the room rate compared to the value and it is WAY off. I will not return.
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Date of stay: May 2022Trip type: Traveled as a couple
Room Tip: If you are not a gambler stay somewhere else there is no other draw for being here & their room...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gregory E wrote a review Apr 2022
7 contributions
Great place to relax and unwind.Enjoyed our stay but would have been nicer if they could clean the rooms everyday.Instead of just giving out towels and soaps if asked.I understand it was because of covid but we did pay a lot of money.Room service for breakfast was excellent.Casino was good and pool was very nice.
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Date of stay: April 2022
Value
Cleanliness
Service
Room Tip: Had a room facing the pool and mountains.Great view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Debbie N wrote a review Mar 2022
1 contribution
I am so disappointed in Agua Caliente that they are machines were so tight that you could not even have fun here I will never come back here I will go back to Morongo if you cannot loosen your machines at least have fun you need to shut it down with someone can spend $800 on a machine and when seven dollars pathetic
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Date of stay: March 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Phillip Kays, Guest Services / Front Office at Agua Caliente Resort Casino Spa Rancho Mirage
Responded Mar 29, 2022
Thank you very much for your review and feedback. We are so disappointed to hear that you did not win on your recent visit! We wish you the best of luck in the future and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Neil W wrote a review Feb 2022
Cleveland, Ohio16 contributions23 helpful votes
If you expect to have your room cleaned during your stay, go elsewhere! While many guest have opted out of housekeeping during COVID, and guests have been sensitive to hotel staffing issues, most high end hotels/resorts are back to daily housekeeping and/or providing at guest's request. Not only is there NO service during the stay, you have to wait patiently in your room to receive fresh towels or extra soap. The staff will not enter to drop off items, remove trash, towels or change sheets. Pay over $400/ night for 4 nights and get no services... not for me, nor acceptable. The casino of course is the draw, so better stay somewhere else and simply visit the casino.
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Phillip Kays, Guest Services / Front Office at Agua Caliente Resort Casino Spa Rancho Mirage
Responded Feb 22, 2022
Thank you very much for your review and feedback, Neil. We are sorry to hear that we did not exceed your expectations on your recent visit. Our guest's well-being (as well as that of our team members), is our ultimate concern. For that reason, we have continued to suspend our daily housekeeping services until we have a high confidence that reinstating it will no longer present a health concern. We are all optimistic that a return to normalcy is not far away. Thank you for staying with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lukas wrote a review Jan 2022
Stockholm, Sweden175 contributions96 helpful votes
Highly recommended casino property, with a very good location, friendly service and nicely appointed rooms (we stayed in a larger, high floor room, which was excellent). I will note that a lot of patrons did not wear face masks and this seemed accepted by the staff, despite state law requiring it.
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Date of stay: December 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Phillip Kays, Guest Services / Front Office at Agua Caliente Resort Casino Spa Rancho Mirage
Responded Jan 12, 2022
Thank you so much for your review, Lukas! We are so happy to hear that you had a great experience on your recent visit! We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tognir wrote a review Nov 2021
notts264 contributions94 helpful votes
We stayed two nights in a balcony king room. Location is out of the way but good for the Palm dessert area. Room was big and loved our view, glad I opted for a balcony. The casino is a good size and wasn’t too busy during the week. I loved the spa, such a good massage. We ate at the steakhouse and it was fancy and pricey, my steak wasn’t that good. What annoyed me most was they shut off the water for the whole day during our stay 9-5, I’m on vacation so don’t get up early and when I did I couldn’t brush my teeth or shower. The hotel wasn’t interested, I wasn’t made aware of any construction when booking so will be disputing the charge with Amex as we should have been given a reduced rate.
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Date of stay: October 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Phillip Kays, Guest Services / Front Office at Agua Caliente Resort Casino Spa Rancho Mirage
Responded Nov 11, 2021
Thank you very much for your review. We sincerely appreciate your feedback and are very sorry to hear that you were not completely happy with your recent stay. Please give us a call at your earliest convenience so that we can discuss your concerns with you further. We certainly want to ensure that you have a positive experience with our resort. Thank you very much!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$240 - $369 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
agua caliente hotel rancho mirage
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsRancho Mirage
NUMBER OF ROOMS
340
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Frequently Asked Questions about Agua Caliente Resort Casino Spa Rancho Mirage
Which popular attractions are close to Agua Caliente Resort Casino Spa Rancho Mirage?
Nearby attractions include Agua Caliente Resort Casino Spa Rancho Mirage (0.06 miles).
What are some of the property amenities at Agua Caliente Resort Casino Spa Rancho Mirage?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Agua Caliente Resort Casino Spa Rancho Mirage?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Agua Caliente Resort Casino Spa Rancho Mirage?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Agua Caliente Resort Casino Spa Rancho Mirage?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Agua Caliente Resort Casino Spa Rancho Mirage?
Conveniently located restaurants include In-N-Out Burger, The Steakhouse, and Waters Cafe.
Are there opportunities to exercise at Agua Caliente Resort Casino Spa Rancho Mirage?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Agua Caliente Resort Casino Spa Rancho Mirage?
Yes, dry cleaning and laundry service are offered to guests.
Does Agua Caliente Resort Casino Spa Rancho Mirage offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Agua Caliente Resort Casino Spa Rancho Mirage?
Many travelers enjoy visiting Sunnylands Center & Gardens (2.3 miles).
Does Agua Caliente Resort Casino Spa Rancho Mirage have any great views?
Yes, guests often enjoy the mountain view available here.