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Holiday Inn Express Ontario Airport - Mills Mall

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Holiday Inn Express Ontario Airport - Mills Mall
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111 Reviews from our TripAdvisor Community

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Showing 104: English reviews
Rancho Cordova, California
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Traveled to visit family. Easy to get to. Close to restaurants and shopping. Nice, comfy room with microwave and refrigerator. Staff were all very pleasant, and helpful. Nice buffet breakfast, and tasty cookies at the desk in the afternoon. Cozy little nook by fireplace to visit while waiting for flight time.

Helpful?
Thank connie m
Modesto, California
Level Contributor
58 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I travel a lot for my job, plus my husband and I love to travel, so we stay at a lot of different hotels. I have never had a check-in experience like this! My two major complaints: 1. Security deposit placed on credit card 2. Photocopying my credit card We stayed here for two nights in May. I used Holiday... More 

Helpful?
Thank TRIPSTER077
IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Dear TRIPSTER077, Thank you so much for your review of our hotel. Please accept our sincerest apology for the experience you had during check-in and the policy that surrounds your card. We also apologize for the challenges you had in our breakfast area. We have sent you a private message in an effort to obtain some additional details. Thank you... More 

Kentwood, Michigan
Level Contributor
11 reviews
4 hotel reviews
5 of 5 stars Reviewed August 25, 2016

With the San Gabrielle mountains as a backdrop and surrounded by a marketer's dream, you can rest on luscious comfort if you want or shop until you drop. The hotel is located within easy access to Ontario Mills shopping center with every conceivable store a shopper could hope to have in sight. The hotel fulfills the usual role of a... More 

Helpful?
Thank Marilyn S
customercarerancho, General Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Mexico City, Mexico
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 28, 2016 via mobile

The hotel is behind the freeway, during my stay they were doing some remodeling to the reception and dining area, it was a little be annoying, but I guess it will be worth it once the finish the work. The pool is nice specially in summer, it has a beach feeling with palm trees and the overall look of the... More 

Helpful?
Thank Bernardo B
San Diego, California, United States
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 18, 2016

The list of things that are wrong at this hotel, Waited 1 hr past check in time of 3PM to get my room ready, unacceptable Spa was only warm and tile inside was grungy, lack of maintenance there and around the pool. Half the parking lot blocked off due to repaving and striping, they didnt tell me ahead of time.... More 

Helpful?
Thank Martin S
IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Dear Martin S, Thank you for taking the time to review our hotel. It is regrettable to hear the level of service you received at check in did not live up to your expectations. We would like to apologize for the overall dissatisfaction you had experienced during your stay. It is certainly not our intent to inconvenience our valued customers,... More 

Level Contributor
104 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed April 23, 2016 via mobile

Nice stop for Rancho Cucamonga Quakes games. Stayed here numerous times, most satisfactorily. However, on my latest stay, I chose a Handicap room, as I don't step up as well as I used to. Check out the toilet in room 143. Uh, so, if someone in a wheelchair had this room, would they be able to comfortably do their business... More 

Helpful?
Thank BrianMillerSantee
Oceanside, California
1 review
3 of 5 stars Reviewed April 9, 2016

I'm going to start this from the beginning. Upon our arrival we had to wait--give or take--fifteen minutes to be able to actually check into our room; there seemed to be some confusion with what rooms we had, but that was understandable since we were a fairly large group (there were 15 of us). However my main complaint comes from... More 

Helpful?
Thank natkwells
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you for taking the time to post a review, Wow a tropical storm. I’ am sorry to hear that and I apologize for your experience, I will definitely follow up with maintenance about the shower and the air conditioner. Our elevators are maintained on a monthly basis to ensure the safety of our guest, I have followed up with... More 

Maunaloa, Hawaii
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 23, 2016 via mobile

We have stayed here 4 times and really like the hospitality of the front desk. Pedro and Yessica, Van. Great location, We stayed and visited family. Good meeting place and home base for all So Cal activities Very clean and surprisingly QUIET so close to the airport. We will definately stay here again!

Helpful?
Thank Kumukari
Hartford, Connecticut
Level Contributor
81 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed March 20, 2016

Nice clean place and it was in excellent shape. We will likely use that place again when we return to the area. There were some fast food restaurants located around the corner (walking distance). Breakfast was good, the staff friendly, and the atmosphere was very good. It had an outdoor pool (unknown if it was heated). One thing I noticed... More 

Helpful?
Thank wp912
Galena, Illinois
Level Contributor
311 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed February 17, 2016 via mobile

The hotel room was clean and kept up. I was not overly excited that they had to make a copy of my credit card. My guess is they don't have the most current technology to run chip cards. Taking copies is a very dated practice and is concerning with all the identity theft that goes on.

Helpful?
1 Thank Burns57777
IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Dear Burns57777, Thank you for taking the time to share your feedback with us on your recent stay. We are delighted that you found our rooms clean and well maintained. However, we regret that we fell below your expectations with regards to the service rendered by hotel staff. Rest assured, we shared your feedback with the teams concerned for review,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to The Holiday Inn Express Hotel & Suites Rancho Cucamonga. A 100% non-smoking hotel in Rancho Cucamonga, CA, we are the newest Holiday Inn Express Hotel & Suites. We are just 5 minutes from Ontario Airport (ONT), and we offer a complimentary taxi to the Ontario Airport with advanced notice. The unique design of the suites include some with Jacuzzi suited for the needs of business and leisure travelers. Swim year round in our outdoor heated pool, relax in our hot tub or workout in the fitness center. Catch upon work in our business center or in the comfort of your room with our fast & free wireless and wired high-speed Internet. Our two boardrooms, conference rooms and outstanding service make this Holiday Inn Express the place to meet. This nice, upscale hotel is located just minutes from Ontario International Airport, Ontario Convention Center, Ontario Mills Mall, Citizen Business Bank Arena and California Speedway. We are just steps away from over 30 restaurants like Famous Dave's BBQ, Dave & Buster, Red Lobster, Boston s, BJ s Brewery and many more. Businesses near hotel: Mercedes Benz training center, Frito Lay, Coca Cola, BMW training center Attractions near hotel: California Speedway, Scandia, Ontario Mills, Victoria Gardens mallThe Holiday Inn Express Hotel & Suites Rancho Cucamonga - always fresh, always clean, everything you expect and much more. ... more   less 

Additional Information about Holiday Inn Express Ontario Airport - Mills Mall

Address: 9589 Milliken Ave, Rancho Cucamonga, CA 91730-6006 (Formerly HI Express Ontario Mills-Airport)
Location: United States > California > Rancho Cucamonga
Price Range: $110 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Ontario Airport - Mills Mall 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Holiday Inn Express Ontario Airport - Mills Mall Hotel Rancho Cucamonga
Holiday Inn Rancho Cucamonga
Rancho Cucamonga Holiday Inn
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