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Holiday Inn Express Ontario Airport - Mills Mall

Traveler (10)
Room & Suite (6)

About

#9 of 11 hotels in Rancho Cucamonga
Location
Cleanliness
Service
Value
Welcome to The Holiday Inn Express Hotel & Suites Rancho Cucamonga. A 100% non-smoking hotel in Rancho Cucamonga, CA, we are the newest Holiday Inn Express Hotel & Suites. We are just 5 minutes from Ontario Airport (ONT), and we offer a complimentary taxi to the Ontario Airport with advanced notice. The unique design of the suites include some with Jacuzzi suited for the needs of business and leisure travelers. Swim year round in our outdoor heated pool, relax in our hot tub or workout in the fitness center. Catch upon work in our business center or in the comfort of your room with our fast & free wireless and wired high-speed Internet. Our two boardrooms, conference rooms and outstanding service make this Holiday Inn Express the place to meet. This nice, upscale hotel is located just minutes from Ontario International Airport, Ontario Convention Center, Ontario Mills Mall, Citizen Business Bank Arena and California Speedway. We are just steps away from over 30 restaurants like Famous Dave's BBQ, Dave & Buster, Red Lobster, Boston s, BJ s Brewery and many more. Businesses near hotel: Mercedes Benz training center, Frito Lay, Coca Cola, BMW training center Attractions near hotel: California Speedway, Scandia, Ontario Mills, Victoria Gardens mallThe Holiday Inn Express Hotel & Suites Rancho Cucamonga - always fresh, always clean, everything you expect and much more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Parking
Free internet
Wifi
Internet
Hot tub
Outdoor pool
Restaurant
Breakfast available
Airport transportation
Shuttle bus service
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Microwave
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English
Hotel links
Visit hotel website
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Location

Full view
92Great for walkers
Grade: 92 out of 100
89Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
136Reviews
2Q+A
20Room tips
Traveler rating
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Popular mentions
Very surprising for a Holliday inn express to be so unaccommodating. I travel nearly everyday for work and stay at hotels nightly. I am aware desk people are taught to not care and stick to the script of check out time and check in time so that they do not have to change the computer assignments of rooms. Well very disappointed so I canceled my resignation and booked a room at the courtyard and got right in. Well I will be crossing this hotel off of the list of hotels I use.
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall
Responded 3 weeks ago
michaelfI8384KK, Efficient is one of the best words to describe Holiday Inn Express. Sadly though, the issues you had with our front desk staff basically threw those out of the window. I'm sorry your experience didn't go as planned. But don't worry as I've already looped in the hotel about your feedback. They will make sure that actions are taken so this doesn't happen again. We promise a better experience next time, so I hope you give us another try. Thank you again for your review! Regards, Joel A Case Manager IHGService
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Had a great stay at the hotel. Staff at checkin were so lovely. Special mention to Gretchen who was so nice to my young one and also helped me with some toiletries which we lacked. Room was really clean and modern. Bed was comfy, breakfast was also decent with pancakes, yoghurt, toast, muffins and some hot eggs and sausages. Nothing much to complain about. Would definitely recommend!
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The hotel is actually ok. Location good. I had 2 front desk / price issues...potentially a third if I ever get a copy of my invoice. rude and inflexible management and a team / system that hasn’t sent me a copy of my invoice (checked out 3 days ago)
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall
Responded Jun 2, 2019
Hi DkbSingapore, We appreciate your stay when you were in Rancho Cucamonga, CA. It's nice to receive an honest review from our guests. Our purpose is to give seamless and unforgettable stays, and I'm afraid that yours was different from your expectation. I'm very sorry that you needed to deal with the inconvenience of a billing concern. Our management and staff are considered as the first line of service, and I'm concerned that you felt differently towards us. The comments of our guests are essential to us, which is why I've marked down and relayed your words to our upper supervision. Please trust that your review will aid us in improving our assistance and processes. Hopefully, you'll have the time to read the private message that I sent you. I'm pleased to know that you found our property and location to your liking. Please let us host you again so that we can give you a hassle-free and inspiring stay. All the best, Leni C. Case Manager IHGService
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We stayed here 3 nights as we visited the Planes of Fame Airshow 2019. The hotel is great, large rooms and very clean. The staff is fantastic, very friendly and helpfull. The location is good for Ontario Airport of for the Planes if fame airshow ir museum. In the direct surroundings are enough restaurants and shops also the I-15 & I-10 are within a mile.
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First, let me say Ami at check in was AMAZING! I was exhausted from traveling and, while there were yummy fresh baked cookies offered, what I really needed was a cup of coffee. I only inquired whether they had coffee and Ami literally sprang into action! She actually made me a fresh cup of coffee on the spot (I think she grabbed a Keurig pod from the staff break room) and then went across the hall to get cream and Splenda for me from the great room/breakfast room. All while her colleague, Gretchen, efficiently checked us in at the front desk. WOW!!! I expect this level of service from the Fairmont or the Four Seasons, but Ami at this property blew me away! It should also be noted that Gretchen went out of her way to help my husband and I figure out where the best/nearest restaurants and convenience stores were located nearby. Finally, the new renovations look great! The room was super clean (and I'm judging that by my "germaphobe" standards), new beds and pillows SO comfy! Breakfast was delicious and full of choices - including Cinnabon pastries (YUM)! Amentities in our standard king room: Keurig, microwave, and mini fridge; Tons of towels and toiletries in the bathroom; Speedy wifi, plenty of USB ports and outlets, digital safe, and a great flat screen TV. Excellent! Excellent! Excellent! Would totally stay again.
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Response from customercarerancho, General Manager at Holiday Inn Express Ontario Airport - Mills Mall
Responded Feb 28, 2019
Thank you so much for your post and the overall score of 5. It was exciting to read this post and I ‘am glad to hear that we were able to give you a positive experience. All of my staff are shining stars but it’s just something about when these two work together, The Dream Team I call them. Again thank you for your post, we hope to see you again soon.
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PRICE RANGE
$105 - $204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express ontario airport - mills mall hotel rancho cucamonga, holiday inn rancho cucamonga, rancho cucamonga holiday inn
FORMERLY KNOWN AS
HI Express Ontario Mills-Airport
LOCATION
United StatesCaliforniaRancho Cucamonga
NUMBER OF ROOMS
93
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