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My husband was invited to come to CA do race in a charity event. We decided to bring our 18 year old. Upon check in, we were told that we were booked into a king bed (by the people putting on the event). Since there...More
Thank Pam D
Response from IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills MallResponded 2 weeks ago
Hello Pam D,
Thanks for choosing Holiday Inn Express for your travel needs and giving a straightforward feedback. I'm really sorry that you're not totally satisfied because of our customer service and room assignment. Keep in mind that we are always trying our best to...More
Was in town on business and chose this property based on the reviews, which are spot on. Nice, newer property, great location, friendly and helpful staff. Everything during my stay was great and would return.
Thank Roger P
Response from customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills MallResponded October 9, 2017
Thank you so much for your review of our hotel, we appreciate your loyalty. I am pleased to hear you enjoyed your stay with us, it’s something our staff takes great pride in and hope you will visit us again.
When I checked into the hotel on May 11th, the desk clerk discovered that I made a mistake on my reservation and actually reserved for the night of May 18th. She graciously, cancelled that reservation for me and said they had plenty of rooms available...More
Thank Rich G
Response from IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills MallResponded June 4, 2017
Dear Rich G,
Thank you for taking time to share your experience with us and for staying with us. I am happy to know that you found the efforts of our hotel staff commendable. On the other hand, I am sorry to read that you...More
We drove down for some college visits and stayed at this hotel the night before. We were warmly greeted, and one of the staff helped us with our driving plans for the next day. The room was nicely updated and comfortable. There were signs about...More
Smack in the middle of a bunch of restaurants and other hotels this is a business travelers dream. 1.7 miles from my customer it was easy in and out. No traffic hassles! Front desk staff super friendly same for breakfast. Nice and clean. I'd be...More
Response from customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills MallResponded February 17, 2017
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
$121 - $265 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Holiday Inn Express Ontario Airport - Mills Mall Hotel Rancho Cucamonga ,