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Extended Stay America - Sacramento - White Rock Rd.

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Traveler (34)
Room & Suite (43)
Dining (3)
Overview
  • Excellent36%
  • Very good18%
  • Average10%
  • Poor17%
  • Terrible19%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2 Star accommodation
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Additional information
Offers from Extended Stay America - Sacramento - White Rock Rd.
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Offers from Extended Stay America - Sacramento - White Rock Rd.
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Rooms
Aug 26Aug 27
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (92)
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1 - 5 of 92 reviews
Reviewed July 5, 2018

lets start with my 0530a check in, it was the only part of this visit that has gone smoothly. From the moment I walked into room 304 I have had many issues. Starting with the AC does not work, it is on but not blowing...More

Thank tamicka j
Response from 00esa, Manager at Extended Stay America - Sacramento - White Rock Rd.Responded July 6, 2018

We cannot apologize enough for the poor service you received during your stay with us. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay....More

Reviewed May 3, 2018 via mobile

The office staff is amazing and every room I have ever had has been awesome. Thank you Edwin and Alexis for your above and beyond customer service. Karen and Bobby are always on point and wanting to help as wellMore

Thank Brianna N
Response from 00esa, Manager at Extended Stay America - Sacramento - White Rock Rd.Responded May 5, 2018

Brianna, thank you for staying at Extended Stay America. It is a pleasure knowing you had an enjoyable stay and that you received an excellent service from our staff. Your praises have been shared with the entire team, especially with Karen, Bobby, Edwin, and Alexis...More

Reviewed April 5, 2018

Almost there but lacking some improvements that would make a big difference. shower heads, faucets from the 70's, beds arent very comfortable, change the breakfast occasionally, cat 5 access, working exhaust fansMore

Review collected in partnership with Extended Stay
Thank Erik G
Response from 00esa, Manager at Extended Stay America - Sacramento - White Rock Rd.Responded April 6, 2018

Erik, thank you for being our guest. We are sorry we missed meeting some of your expectations. Your feedback has been discussed with our maintenance team to check the room and rectify these issues immediately. We have also shared your comments with our Brand Leaders...More

Reviewed January 24, 2018

The floor in the room had not been vacuumed in who knows how long. Dirt in all the corners and around the bed. Bathroom counter dirty. Room was not made up the following day when we returned to the room. Bed was very hard. Won’t...More

Review collected in partnership with Extended Stay
Thank kennethmackc
Response from 00esa, Manager at Extended Stay America - Sacramento - White Rock Rd.Responded January 25, 2018

Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where...More

Reviewed January 22, 2018

Worst Hotel Stay EVER!!!!! I've stayed in hotels in third world countries with above ground sewers that were so much cleaner and smelled way better. Floors were sticky, no wash cloths, no dish cloth, stairs and entryways were filthy, cigarette butts all over, cigarette burns...More

Thank Steve S
Response from 00esa, Manager at Extended Stay America - Sacramento - White Rock Rd.Responded January 23, 2018

We are very disappointed to read that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we apologize that did not happen when you were here.We are meeting with...More

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About
Amenities
Top amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Self-Serve Laundry
Business Center with Internet Access
Non-Smoking Hotel
Room amenities
Microwave
Details
Price range
$81 - $99 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Rancho Cordova
#6 Budget Hotel in Rancho Cordova
#11 Mid-range Hotel in Rancho Cordova
#4 Quaint Hotel in Rancho Cordova
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
$81 - $99 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Rancho Cordova
#6 Budget Hotel in Rancho Cordova
#11 Mid-range Hotel in Rancho Cordova
#4 Quaint Hotel in Rancho Cordova
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveler (34)
Room & Suite (43)
Dining (3)
Questions & Answers
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Room Tips
"Avoid the backside of the hotel"
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"Don't be afraid to ask.."
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"Higher floors are quieter. This is a 3 story hotel with an elevator. All entry doors to your room are on the..."
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"Stay away from the back of the hotel, it is next to the freeway and loud"
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