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Extended Stay America - Sacramento - White Rock Rd.

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Extended Stay America - Sacramento - White Rock Rd.
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66 Reviews from our TripAdvisor Community

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Showing 66: English reviews
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Full size refrigerator, stove top and easy access to any kitchen amenities. Rooms are clean and comfortable compared to any other hotels if you plan to stay for 1 week+. Also the staff is more than friendly and easy going as long as you are.

Helpful?
Thank Kamal F
Manager_11525, Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Your feedback is very important. Thank you for sharing. I am pleased to read you found value in the fully equipped kitchen provided in your room. It is also great to see you positive comments on the friendliness of our staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels... More 

Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed August 4, 2016

My wants are simple: good rate, clean, fairly quiet, good shower, good WiFi and a refrigerator. This is my 3rd or 4th visit to ESA on White Rock Road. I always ask for a room at the back on the ground floor because I hate carrying stuff up and down stairs. Staff is friendly and helpful, I called as a... More 

Helpful?
Thank judy n
Manager_11525, Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

We appreciate you sharing your experience with us in a review. It is satisfying to know you were well accommodated by our staff and you enjoyed the fully equipped kitchen for making meals. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Las Vegas, Nevada
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 31, 2016

1) was sent to a room that wasn't uncleaned and reeked of cigarette smoke. The clerk had to inspect the room before he would assign it to me. 2) the "free breakfast buffet" was coffee, granola bars and oranges. Even as pitiful as it was, there was never coffee when I went during the correct hours. I also never saw... More 

Helpful?
Thank Phillip O
Manager_11525, Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

I appreciate you bringing your experience to our attention. I am sorry to hear that you were checked in to a dirty room then moved to a clean room. I am going to take a look at the breakfast items. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that... More 

San Francisco, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 22, 2016 via mobile

Found a super low rate online for this conveniently located hotel just off of hwy50 in Rancho Cordova. The staff was extra friendly upon check in which was appreciated after a long drive. The room was surprisingly very modern and super clean. It's as nice as most 3 star hotels , better because it has a full kitchen too! If... More 

Helpful?
Thank samuel h
Manager_11525, Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for posting a review of our hotel. I am glad that we were able to provide you with a clean room and a friendly stay, all at a great rate. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again soon. More 

Sacramento, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 20, 2016

I have been staying at this ESA-Rancho Cordova for about 7 weeks and will here for 6 more weeks. The manager Shaima is rude, abrupt and unprofessional has no customer service skills. Called twice to report my refrigerator was not working; she wanted to send someone in when I had to go to work. I work 12 hours night shift... More 

Helpful?
1 Thank harrisa04
Summerfield, Florida, United States
Level Contributor
106 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 17, 2016 via mobile

I wasn't expecting much when I booked this on priceline due to the low price, but I was pleasantly surprised. It seems like this property isn't very old or has been renovated. The service provided by the staff was friendly and professional and the room was clean and comfortable. I would not hesitate to stay here again.

Helpful?
Thank Kevin G
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you so much for sharing your experience with us. It’s great to read that we were able to exceed your expectations and accommodate your needs with a comfortable stay! I truly appreciate your kind comments about our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in... More 

Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 25, 2016

While Extended Stay is designed for people traveling on business, visiting or relocating to the area the Rancho Cordova location must also be renting to welfare or work release program families on a weekly or monthly basis. This was very evident by the questionable people we saw during our 5 night stay. One woman would parade about in her pajamas... More 

Helpful?
3 Thank Crandell
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that we were unable to exceed your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. Thank you very much for providing us with your feedback.... More 

Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 18, 2015 via mobile

We had a another fabulous stay at ESA Whiterock in Rancho Cordova, CA. Shaima and her well trained staff did not let us down, it felt like we were at home when we away from home. We were in Sacramento to take care of personal business and helping a friend in need. We booked two nights but extended it to... More 

Helpful?
1 Thank edval97
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for taking the time to write a review of your experience with us. I'm so glad that to hear you had a great stay! I am proud of our staff for providing you with friendly and accommodating customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in... More 

Rancho Cordova, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed October 14, 2015

Room was missing handles, coffee pot, dishes, smelled and took forever to check in even with a reservation. They told me they couldnt run my card I had to pay cash and the deposit on top of it. Then kept my $75 deposit telling me the room smelled. No kidding... Then told me the room was under construction and should... More 

Helpful?
1 Thank Erik G
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available at the front desk. In response to your feedback, I will make sure we are clearly communicating... More 

Roseville, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 14, 2015

I enjoyed my stay here to the fullest but was very put off by the managers attitude towards residents. She needs customer service training or a new job. She never smiles and anytime I let her know my rooms was not cleaned as scheduled, she acts as if they are doing me a favor by cleaning my room. Everyone else... More 

Helpful?
Thank Wale T
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for your recent review of your stay. Please accept our apologies for the service issues you experienced. In response to your feedback, we will make sure each guest receives professional customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Business Center with Internet Access

Additional Information about Extended Stay America - Sacramento - White Rock Rd.

Address: 10721 White Rock Rd, Rancho Cordova, CA 95670-6031 (Formerly Extended StayAmerica Sacramento-Rancho Cordova)
Location: United States > California > Rancho Cordova
Price Range: $76 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Sacramento - White Rock Rd. 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Rancho Cordova
Rancho Cordova Extended Stay
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