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Residence Inn Pleasanton

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Residence Inn Pleasanton
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184 Reviews from our TripAdvisor Community

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Showing 180: English reviews
San Lorenzo
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Residence Inn in Pleasanton from June 2015 to January 2016, due to an insurance loss at our home, and found the staff to be kind, courteous, and helpful. We appreciated the daily breakfast buffet and the Mon-Wed evening mixers. The Residence Inn is very close to the freeway on and off ramps, and is on a... More 

Helpful?
Thank Roxanne A
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello, Thank you very much for allowing us to be your temporary home away from home. We love to hear that you were comfortable during your stay and we appreciate all your wonderful comments. We hope to be able to accommodate you again should your travels bring you back in our area again. Sincerely, Vanessa V. Front Office Manager More 

Southern Maine
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We enjoyed our stay at the Residence Inn. The staff was pleasant and enthusiastic. Our room was what you would expect from a Residence Inn. It is probably due for some updating in the near future, given the well-worn carpeting. The grounds are well-kept and have attractive landscaping. I wouldn't hesitate to stay here again. If you are planning a... More 

Helpful?
Thank Mainemom3
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello, Thank you so much for a sharing your experience and we apologize for the wait that occurred during shuttle runs. We have a courtesy van that is available for all guests so scheduling well in advance is definitely encouraged to ensure that we will be able to accommodate accordingly. Our shuttle service though it only runs 5 miles away... More 

Toronto
Level Contributor
438 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Daughter and I enjoyed our stay Very well kept property and professional staff were very helpful Breakfast was great and included Daughter used biz center and parking was free Superior room layout and great location DRH We will definitely recommend to friends

Helpful?
Thank DRHIND
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank you so much for sharing your experience and we are delighted to hear that your stay was outstanding. We appreciate you recommending us to your friends and we hope that we'll have another opportunity to accommodate you and your daughter when your travels bring you back in our area. Sincerely, Vanessa V Front Office Manager More 

Reno, Nevada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 8, 2016

Disappointed. We have stayed at the Marriott next door, but had 6 family members traveling, so decided getting a 2 bedroom at Residence was a better option. Not so much. The website indicated the sofa sleeper was a queen size, but the sheet set was too big. Also no blankets or pillows in the room for that bed. By the... More 

Helpful?
Thank cherylamartin
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello, We are sorry to hear that we did not meet your expectations, our goal is to ensure that you are comfortable with your stay and we regret not having an initial opportunity to turn around a negative impact of your stay to a truly memorable and positive one. We hope that you'll give us another chance to rectify the... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 1, 2016

We decided to drive to Pleasanton as we were headed into the City for a Saturday overnight stay. We called the Residence Inn as they offered a shuttle to BART so we could leave our car in their parking lot. A little confusing at first finding the correct building as it was night time. The room was huge and clean.... More 

Helpful?
Thank Eric O
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank you so much for sharing your wonderful experience during your stay. I apologize for the miscommunication, our front desk agent must have meant that we have Bart tickets that we don't sell but are intended to be given to guests that booked a Bart Package during their stay. We have several packages online that are bookable when available. Check... More 

New York City, New York
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed July 31, 2016

This is definitely a tired property; it may satisfy non-discriminating travel teams )families and boisterous kids running about) but me? Not so much. First room's AC was broken and it was 79 degrees per the thermostat. While waiting for the engineer - who came very quickly - I noticed how disgusting the carpets were. Deep and large dark stains in... More 

Helpful?
Thank MiddleNameGO10019
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thank you for the feedback on your stay with us – we tried and remedy the areas that you are dissatisfied with, ASAP. I'm so sorry that we were not able to meet expectations during your stay but we appreciate your feedback to help us improve our services. We have forwarded your concerns to our Chief Engineer as well as... More 

1 review
5 of 5 stars Reviewed July 31, 2016

I stayed here for 3 weeks out of a 6 week long business trip, and I am so glad it was my first [and last, as I left and returned during] stop. I had never stayed at a hotel for an extended period of time before this, and I could not have asked for a better place to spread my... More 

Helpful?
Thank Becca M
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Dear Becca M, Thank you so much for such kind words, we value your comments and we feel motivated in going above and beyond service on every given opportunity. Please know that we would love to accommodate you again on your next visit. We wish you safe travels always! Sincerely, Vanessa V More 

Chino, California
1 review
5 of 5 stars Reviewed July 26, 2016

Room was perfection but the real treat was the amazing staff! Thank you, Ethan, Mary, and the manager, Vanessa, for the best service I could ask for! They were a true delight and a major help that was the cherry on top of our hectic road trip back home. Again, thank you, Residence Inn, for your amazing staff!

Helpful?
Thank Joshua D
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hi Joshua D, Thank you so much for a wonderful review! We appreciate every comment you have for our team and we want you to know that we are always here to help and assist the best we can to make sure that your trip will be fun, relax and exceptional. Hope to see you again on your next stay!... More 

Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed July 24, 2016 via mobile

Nice place to stay. The staff were excellent-- very friendly and helpful. Kudos to Mary, Masoud, and Eric for making sure we were well taken care of! Good breakfast and clean rooms. Very quiet. Nice pool and BBQ area. The kitchenette was handy and the room was a nice size.

Helpful?
Thank Jasabjoanpicks
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Thanks for the wonderful review and for the special shout outs to our awesome team members, we appreciate your thoughts and we look forward in your next trip! We wish you safe travels always! Sincerely, Vanessa V Front Office Manager More 

1 review
5 of 5 stars Reviewed July 18, 2016

Stayed here for a week then left for three weeks, finally returned for two more weeks here, and it felt as if I had never left. The amazing, helpful, friendly, accommodating staff made this place a home that I was honestly sad to leave. Thank you thank you thank you (I cannot thank you enough) for everything Chris, Ethan, Jamie,... More 

Helpful?
Thank Rebecca S
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hi Rebecca S, Thanks so much for a wonderful review!!! We feel so touched for your appreciation and we hope to be with you again on your next stay. We wish you safe travels always! Sincerely, Vanessa V Front Office Manager More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The modern Residence Inn Pleasanton Hotel is unique for the Tri-Valley area, blending stylish luxuries like granite countertops & 37 inch HD plasma TVs with the comfort you expect from the hotel that perfected the extended stay. Residence Inn by Marriott Pleasanton is walking distance to Stoneridge Mall and BART. Just a short drive to Hacienda Business Park . Adjacent to I-580 & I-680, we're the perfect base for excursions to popular Livermore Valley Wineries, Camp Parks Reserve, and Alameda County Fairgrounds. Do not leave any of the family behind as we are a pet-friendly hotel. In your urban designed suite, relax in separate living & sleeping areas or cook a meal in the fully equipped kitchen. For work, a large desk with complimentary high-speed internet is standard. Start your day with our complimentary full hot breakfast buffet served daily, & evening Social Hour (Monday through Wednesday) to provide you a light meal with beer, wine and soda. We also host a weekly BBQ. ... more   less 

Additional Information about Residence Inn Pleasanton

Address: 11920 Dublin Canyon Rd, Pleasanton, CA 94588-2818
Location: United States > California > Pleasanton
Price Range: $139 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Pleasanton 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Residence Inn Pleasanton Hotel Pleasanton
Pleasanton Residence Inn
Hotel Style:
#3 Family Hotel in Pleasanton
#4 Business Hotel in Pleasanton
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