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Four Points by Sheraton Pleasanton

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Four Points by Sheraton Pleasanton
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251 Reviews from our TripAdvisor Community

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Showing 236: English reviews
London, United Kingdom
Level Contributor
76 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stay there for 2 nights. One of the front desk ladies was nice and decent. The room itself faces the parking and streets, space is fair for two. The bathroom is visibly dated, even the sink drain in the bathtub was stuck. Even though it was summer holiday, not many people staying there as we could see. Tried the... More 

Helpful?
Thank Summer S
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

We were able to check-in early and ask for a room in the area that we requested. Restroom was very clean, which is what we always look for. Pool area and volleyball were a plus. Thank you to the staff. It was a great night!

Helpful?
Thank Sylvia S
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi Sylvia, Thanks for taking the time to provide the great feedback regarding your stay with us in Pleasanton. We are glad that you had a great stay and were able to take advantage of a number of the amenities that we offer. We hope to see you again soon. More 

Level Contributor
55 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed August 3, 2016 via mobile

We have stayed s verbal times. Nic clean facility but getting pricey. No elevators to second floors could be issue for some. Amazing no breakfast service provided for price! Coffee in lobby but not so much as donut. Pool and grounds are very next nice. Fairly close walk to BART station.

Helpful?
Thank Jrmmb
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi Jmmb, Thank you for the feedback regarding your stay with us in Pleasanton. We hope to see you again soon so that we may turn your 3 star into a 5 star review. More 

Iowa
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 3, 2016

This is the 3rd time in 8 years we have stayed for a long wedding weekend. They need to redo the public areas. The rooms have been redone in part of the hotel but the cleanliness was not very good. There were lots of spider webs in the corner of our room. The previous guest must have left their phone... More 

Helpful?
Thank packyourbagsIowa
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi PackyourbagsIowa, Thank you for your feedback regarding your recent stay with us in Pleasanton. Also thank you for being a repeat customer. I am disappointed to see the issues that you had during your stay. Please know that I have shared your review with our Management Team to ensure that the issues are addressed and dealt with. Once again... More 

Chicago, Illinois
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed July 28, 2016

Our corporate rate at this property was around $160 - I have never felt so taken advantage of. My room and building had a musty smell to it that set off my allergies, the air conditioning is loud and ineffective, sound insulation leaves a lot to be desired (people above me were just walking in their room and the noise... More 

Helpful?
Thank MikeFlyCX
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi MikeFlyCX, Thank you for your feedback regarding your stay with us in Pleasanton. I am disappointed to see that you did not have the best stay. Please know that I have shared your comments with our Management Team to alleviate any similar issues in the future. I hope that if you are ever in Pleasanton again that you will... More 

Travelers are raving about these Pleasanton hotels

Yorba Linda, California
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 25, 2016

We just came back from a 2 night stay at the 4 points. The location was perfect for the Soccer event we were attending. The staff was excellent, and very friendly. We did not eat in the restaurant, but it looked like it could host a nice size event if need be. Yes the hotel has a few miles on... More 

Helpful?
1 Thank Mike G
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi Mike, Thank you for the great feedback regarding your stay with us in Pleasanton. We hope to see you and your team again next year. More 

California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 11, 2016

Love this hotel, very good place to rest, nice bed and in good location! Friendly employees, nice pool. Spacious parking places, located in center location of Pleasanton, closes to major freeway! We will be back!

Helpful?
Thank Siew T
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi Siew T. Thanks for providing the great feedback regarding your stay with us in Pleasanton. I am glad that you enjoyed your stay with us and hope to see you back soon. More 

arliington
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 6, 2016

rooms are ok, refrigerator an option i was not given, can hear everything in the hall and outside in the rooms. meals ok but way over priced, Bar is WAY overpriced. Wi-Fi never worked in the room or most buildings, had to go to the lobby. Was told i'd get compensation for lack of internet, which was never done. What... More 

Helpful?
Thank cheryl j
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi Cheryl, Thank you for taking the time to provide feedback regarding your stay at the Four Points Pleasanton. I apologize for the issues you had with the Wi-Fi during your stay. The great news is that we will be upgrading all of our internet connectivity in the next few months. In regards to not having a refrigerator we do... More 

San Jose, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 27, 2016

We love this hotel. Location is great for us; very close to Livermore wine country. Registration is quick and easy. Rooms are nice and look updated. We were on the first floor, garden view room and it was perfect.

Helpful?
Thank Cheryl M
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi Cheryl, Thanks for taking the time to provide great feedback regarding your stay with us here at the Four Points Pleasanton. We love that you love our hotel and hope to see you back very soon. Sincerely, Phyllis More 

Oakland, CA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 20, 2016

We live in the East Bay (20 min. away) and decided to do a staycation here, with another family that is local to the area. Check-in was lovely and we received rooms next to our friends, just as requested online. rooms were clean, neat and perfect for a family of 4- 2 queen beds and a small balcony (2nd floor).... More 

Helpful?
1 Thank Kendra H
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the Hacienda Business Park, Four Points by Sheraton Pleasanton features 214 guest rooms. From the patios and balconies, guests can enjoy the soothing sights and sounds on our 10.5 acres. ... more   less 

Additional Information about Four Points by Sheraton Pleasanton

Address: 5115 Hopyard Rd, Pleasanton, CA 94588-3303
Location: United States > California > Pleasanton
Price Range: $126 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Pleasanton 3*
Number of rooms: 214
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Also Known As:
4 Points By Sheraton Pleasanton
Four Points By Sheraton Pleasanton Hotel Pleasanton
Sheraton Pleasanton
Four Points Pleasanton
Pleasanton Sheraton
Pleasanton Four Points
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