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Sheraton Pleasanton Hotel

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5990 Stoneridge Mall Rd, Pleasanton, CA 94588-3229 (Formerly Wyndham Garden)
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243 Reviews from our TripAdvisor Community

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Showing 236: English reviews
Holly Springs, North Carolina
Level Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

I was here for a two night stay for work. I took a "punch list" of physical defect (room) issues down after the first night to the front desk hoping they would address them. They tried their best, I think - but this hotel is very dated. It is absolutely at the low end of what qualifies as a Sheraton.... More 

Helpful?
Thank Todd R
Atlanta, Georgia
1 review
2 of 5 stars Reviewed 1 week ago via mobile

I checked in to the hotel very late at night, and the gentleman at the front desk was extremely helpful and courteous. Upon entering my room, I was shocked at its condition - dark and dated. It felt like it was 1981 again. The bathroom was the worst part of the room. There were hairs on the counter, urine spots... More 

Helpful?
Thank WanderousOne

Travelers are raving about these Pleasanton hotels

Ireland
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Like stepping back into the 80s at check in. V poor service with one or two exceptions. Furniture run down chipped and old Room v noisy due to highway traffic Feels like a hotel which management has forgotten. Expensive Avoid this if you want to stay more than 1 night

Helpful?
Thank Goessag
Dubai, United Arab Emirates
Level Contributor
302 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel and rooms can fairly be described as tired. Although our Club Level room was large it definitely doesn't feel Sheraton level of quality. Breakfast was ok, but again, pretty low end. Hotel is popular with tour groups, there's not a lot else in Pleasanton apart from Interstates which is why the hotel exists I suspect. Parking is free though... More 

Helpful?
Thank jamiep84
Mission Viejo, California
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Disappointed as this property failed to live up to the Sheraton standard with which I have become acquainted. The actual physical property compares favorably with other Sheratons in which I have stayed, but the personal service left much to be desired. I was more than mildly disappointed, I was irate, with the hotel "standard practice" of charging my credit card... More 

Helpful?
Thank exatty
San Clemente, California
2 reviews
1 of 5 stars Reviewed 5 weeks ago

First the good news: Hotel has a beautiful view of the surrounding hills from the upper-floors on the "mall side". Staff is friendly. Now the bad news: upon opening door of our room hit with a horrible smell. Upon further investigation. The carpet was wet not damp but wet. Entire room felt as though carpet cleaner has just left.Needless to... More 

Helpful?
Thank wkd705
Rancho Mirage, California
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed June 22, 2016

Before I get to the elevators, let me discuss the other issues. The first room I was assigned at check-in wasn't cleaned, so I had to go back down to reception to get another room. The 2nd room faced the highway, which I didn't notice until I was ready to turn in and turned off the TV. There was a... More 

Helpful?
Thank jflowersiv
Olympia, Washington
Level Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 15, 2016

I stayed here in March for a single night on business. The property is situated close to the Safeway HQ and Stoneridge Mall. I was greeted warmly upon arrival and the gal at the front desk was very eager to make sure I had a great stay. The hotel rooms were quite dated. My room was located on the 580... More 

Helpful?
1 Thank Spencer S
Munich
Level Contributor
58 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed June 4, 2016 via mobile

This is one were you ask your self if at Starwood they ever check properties carrying their brand. It is so worn out that it rakes too ling to compile the list: rooms, common area, gym and almost anything else is so tired that it would be better yo knock down the place. If you get a room on the... More 

Helpful?
Thank Stefano_Nardo
Albuquerque
Level Contributor
66 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 28, 2016

To being, as usual, I arrived early, around noon, girl at the desk let me check right in, no issues, she had just transferred from another dept, but was amazing. Super nice, got me into a room quickly! The room was super nice, comfy, spacious, every time me and my pops went through the lobby, someone said hi, made a... More 

Helpful?
Thank GabeFranchise
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
  • Room Service
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated between Silicon Valley, San Francisco, and the Napa Valley, we'll make your stay comfortable and enjoyable at Sheraton Pleasanton. ... more   less 

Additional Information about Sheraton Pleasanton Hotel

Address: 5990 Stoneridge Mall Rd, Pleasanton, CA 94588-3229 (Formerly Wyndham Garden)
Location: United States > California > Pleasanton
Price Range: $131 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Pleasanton Hotel 3.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Sheraton Pleasanton
Pleasanton Sheraton
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