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Extended Stay America - Pleasant Hill - Buskirk Ave.

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Extended Stay America - Pleasant Hill - Buskirk Ave.
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107 Reviews from our TripAdvisor Community

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Showing 106: English reviews
Denver, Colorado
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

Jeez, what a dump. I should've realized it when I had to wait over 20 minutes just to speak to the front desk. The hotel is very hard to find behind the shopping center. The room I was given has a smoke detector which is hanging from the ceiling from 2 electrical wires. (which I'm sure before department would not... More 

Helpful?
Thank joescuba2000
Alexandria, Egypt
Level Contributor
89 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great stay for an economical room. Pets are 20 a night which I did not know but 150 for the month. Get to the coffee early ran out every morning a came down late. Right behind Best Buy. You can miss it if you're not watching. Gas station close and shopping as well

Helpful?
Thank drew0911
Manager_11525, Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad to hear that you were pleased with your stay with us. I apologize that our coffee ran out in the morning. I will be meeting with our team to ensure this does not happen again. Thank you for choosing Extended Stay America. We hope... More 

Salt Lake City, Utah
1 review
1 of 5 stars Reviewed June 16, 2016

From top to bottom this place is awful. One person working in whole hotel. room is a dump., Slow internet. air / heat didn't work. tiny tv. "Desk" is like a tiny little table. I was seriously concerned about drinking water from the tap. Like a Motel 6 without the charm and class :-\

Helpful?
Thank vargas515

Travelers are raving about these Pleasant Hill hotels

West Covina, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 29, 2016

If you want to get away with trees, a nice restaurant, and an hour from San Francisco bridge, this is the place. Extended Stay is based between the major cities, so it really made it convenient to be outside the chaos but close enough to go see the sights.

Helpful?
1 Thank an2inette1
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and a convenient location! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 14, 2016

Reservation was a complete sham. Did not purchase a pre-paid rate, but clerk charged my credit card before check in without my authorization. On top of that, I was charged a rate higher than my reservation and was told I would receive "discount" at check out, which didn't happen. Had to fight with clerk to credit my card back to... More 

Helpful?
1 Thank Chris B
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the billing issues is truly regrettable. We are very sorry for your experience. To prevent this from happening again, I will retrain our front desk staff on our check-in and billing procedures. I am grateful for the feedback you provided... More 

Chagrin Falls, Ohio
Level Contributor
4 reviews
1 of 5 stars Reviewed March 9, 2016

asked for nonsmoking, didn't have any left. the room was filthy and reeked of smoke so I left. The hotel lobby was dirty. Not what I would consider a 2 1/2 star hotel. I would not recommend this hotel.

Helpful?
Thank OhioLaura2014
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. I will also work closely with our housekeeping staff to make sure we are thoroughly eliminating... More 

1 review
1 of 5 stars Reviewed February 9, 2016

The conditions inside the hotel were "upgraded messy" to say the least. floors were grimy and littered with things that could have been cleaned up with a quick vacuum. The "free" wifi is a F'ing joke.

Helpful?
Thank Cody E
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the cleanliness issues you experienced. To make sure this doesn't happen again, I am going to retrain our housekeeping staff to ensure that each room meets our company’s high standards. We continually work to improve our hotel, so I really... More 

Rancho Cordova, California
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed November 22, 2015

I was going to a show in San Francisco. I got this hotel through Hotwire, and it was a good deal, because the Hotwire price was the same that I would have paid for a Motel 6. Great location, just a few blocks from the Pleasant Hill Bart station, and good freeway access to the 680. Large clean room. Bathroom... More 

Helpful?
1 Thank Alan_C95670
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the service issues you experienced. We will be making sure all staff is aware of our wake-up call policy. Still, I am glad to read that we were able to accommodate your needs with a convenient location, comfortable room... More 

Santa Clara, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 9, 2015

The front desk clerk, Roanna, was so friendly and helpful. I had booked the room on line with a 3rd party site, I had booked a queen however there were 2 of us sharing a bed. I asked if they might have a king available. Roanna said she had to check with her manager but did not see a problem.... More 

Helpful?
2 Thank Kristine0652x
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding our staff and the assistance they were able to provide you. I am glad to read that you enjoyed our comfortable rooms and fully equipped kitchens as well. Thank you again for posting your review. I do hope that you will return to... More 

Orangevale, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 27, 2015

I called the day before our stay to see if we could check in (we had 2 king non-smoking rooms reserved) at 2pm instead of 3pm and was told it shouldn't be a problem. We arrived at 2:20pm, 1 room was ready the other was not, and was told to wait or come back after 3pm. Rather than wait, we... More 

Helpful?
1 Thank mbookout
Manager_11525, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read about the room conditions you experienced. Please accept our apologies. As this hotel’s manager, I can assure you that I have made sure that every room is inspected properly and that nothing goes unnoticed to ensure your experience is... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Pleasant Hill - Buskirk Ave.

Address: 3220 Buskirk Avenue, Pleasant Hill, CA 94523
Location: United States > California > Pleasant Hill
Price Range: $104 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Pleasant Hill - Buskirk Ave. 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Extended Stayamerica Pleasant Hill-Buskirk Ave Hotel Pleasant Hill
Extended Stay America Pleasant Hill
Extended Stay Pleasant Hill
Pleasant Hill Extended Stay
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