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BEST WESTERN Cajon Pass

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145 Reviews from our TripAdvisor Community

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Showing 137: English reviews
Scarborough
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Great place. Nice view of the mountains with the train tracks. Friendly staff. Breakfast was so so, but then again I woke up late so I got scraps. Overall it was worth the one night stay. Easy check in and our process. If I were passing by again and needed to rest for the night, I would do it again... More 

Review collected in partnership with Best Western

Helpful?
Thank D B
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All of the staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Again Thank you for your review and choosing Best Western Cajon Pass More 

Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 15, 2016 via mobile

I stay at this hotel everytime I am passing through to Long Beach or L.A. and never have had a problem. Yes they had construction on the ramp but that has nothing to do with the hotel. Complain to the state. The rooms are always clean and the beds are comfortable. The staff are always willing to help with what... More 

Helpful?
Thank Tim S
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

I would like to thank you for your honesty and loyalty to our brand and specifically our location. More 

Lake Charles, LA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 1, 2016

I have stayed here many times and been very satisfied. This recent time the staff was extremely slow and not service minded. Check in took 30 minutes and one of the 3 rooms was not as agreed when we booked 4 months ago. Keys did not work at return the second night.

Review collected in partnership with Best Western

Helpful?
1 Thank Per L
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. I do apologize for the issues during your stay. We have been extremely busy due to the PCT - Pacific Crest Trail hikers. I have already had a meeting with my management staff regarding this. Once again, from the entire team here... More 

Chicago, Illinois
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 25, 2016 via mobile

Stayed here for one night. We had to go around 20 minutes because the exit ramp to the hotel from the expressway was closed. Try not to book here or call the hotel and ask if the road it's still on construction. Major construction on the highway is still underway, so yeah, you'll have noises during the day and night.... More 

Helpful?
1 Thank Ella0685
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Other than the frustration you had with a detour, and the noise complaints, we again, apologize about that particular experience during your stay at our hotel. It is posted on our website as well most others. Again Thank you for your review... More 

Hydesville, CA
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 21, 2016

...overall average stay. The room was clean and the staff was very friendly and helpful, but this motel is pretty dated as far as lighting/electrical outlet access, etc. It's close to the freeway, so if you are on the highway side of the building, noise can be an issue (especially if road construction - which started very early - is... More 

Helpful?
1 Thank Jeff D
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All of the staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Again Thank you for your review and choosing Best Western Cajon Pass More 

Seattle, Washington
Level Contributor
73 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed May 14, 2016

Spent one night here and was super impressed! The owner/manager went out of his way to find us a very quiet upstairs room. He was very kind and patient, we were very tired after a long day and flight. Breakfast was amazing and included all kinds of options and eggs and sausage. Great value, clean and quiet...ask for an upstairs... More 

Helpful?
Thank TravelforfunSeattle
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Rick the manager as well as all the staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. We understand that breakfast is the most important meal of the day and... More 

Reno, Nevada, United States
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 30, 2016

This hotel is perfect for convenience. It is right off Interstate 15 in the mountains where one does not have to deal with the city traffic and congestion. Perfect location to take a break from a long road trip.

Review collected in partnership with Best Western

Helpful?
Thank Peggy W
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The location is indeed great and the food options nearby are limited, McDonalds, Subway and Del Taco. There are several dining options nearby and is just a short drive away, including Mountain Top Café (8miles) and a variety of 20 plus restaurants... More 

La Habra, United States
1 review
4 of 5 stars Reviewed April 26, 2016

Make sure you have more than enough food for your guests. every time I went in there it seemed to be empty. It is a very small area and there are a lot of guests, so it made it very uncomfortable. The chairs and tables are all jammed in and there is no room to move around. The staff on... More 

Review collected in partnership with Best Western

Helpful?
Thank Kellee B
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All of our staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. While our eating area is smaller, we also have tables out by our pool area. Again Thank you... More 

Greeley, Colorado
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 23, 2016 via mobile

Stay here approximately once a month on business. Price has always been great, especially taking into consideration the cleanliness of the rooms and the staff's service. Construction on nearby highway leaves a little to be desired in the way of peace and quiet, but I'm usually so tired when I arrive I don't even notice it. Beds are quite comfy... More 

Helpful?
Thank James N
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. Again Thank you for your review and choosing Best Western Cajon Pass More 

Level Contributor
52 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed April 19, 2016 via mobile

This motel would've gotten a higher rating if it wasn't for all of the construction going on in the area. Otherwise the rooms were comfortable, with better than average service. For the price I would recommend this motel.

Helpful?
Thank 951raidersfan
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. As far as noise complaints, we again, apologize about that particular experience during your stay at our hotel. Once again, from the entire team here at the Best Western Cajon Pass, we apologize about your experience. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
Official Description (provided by the hotel)
Stay at this Phelan hotel located at the base of the scenic San Bernardino Mountains and enjoy a peaceful, serene visit in California. The BEST WESTERN Cajon Pass is conveniently located at the junction of Highway 138 and Interstate 15 just minutes away from Glen Helen Regional Park where guests may enjoy fishing, swimming, nature trails and camping. The Pacific Rim Trail, Auto Club Speedway, San Manuel Amphitheater, Green Tree Golf Course and Mountain High Ski Resort are all just a short drive from this Phelan, California hotel. Guests will also appreciate the variety of nearby dining and shopping options. Each well-appointed room features free high-speed Internet access, an iron/ironing board, coffee/tea maker, microwave and refrigerator. Visitors may choose to upgrade to a business suite or a specialty room which will accommodate up to eight people. The BEST WESTERN Cajon Pass offers a complimentary continental breakfast, an outdoor swimming pool and spa as well as beautiful mountain scenery. A friendly staff is standing by to ensure a comfortable and unforgettable stay. ... more   less 

Additional Information about BEST WESTERN Cajon Pass

Address: 8317 US Highway 138, Phelan, CA 92371-4809
Location: United States > California > Phelan
Price Range: $65 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Cajon Pass 2.5*
Number of rooms: 46
Reservation Options:
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Also Known As:
Best Western Cajon Pass Hotel Phelan
Best Western Phelan
Phelan Best Western
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