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Hotel Petaluma, Ascend Hotel Collection

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205 Kentucky St, Petaluma, CA 94952-2815
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Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (127)
Room & Suite (91)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#2 of 11 hotels in Petaluma
Location
4.7
Cleanliness
4.6
Service
4.0
Value
3.4
Travelers' Choice
Hotel Petaluma proudly offers stylish and comfortable rooms in this renovated historic 1923 hotel. Restaurants, wine tasting, shopping, and transit options are literally steps away from this beautiful historic gem. All rooms have private en suite bathrooms with Roam bath amenities, 4K televisions, Bluetooth clocks, Keurig coffee makers with Maud's gourmet coffee, full-sized ironing boards, irons, hair dryers and extra blanket.
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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Conference facilities
Banquet room
Baggage storage
Non-smoking hotel
24-hour front desk
Street parking
Wifi
Restaurant
Happy hour
Outdoor dining area
Wine / champagne
Meeting rooms
Express check-in / check-out
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Room features
Desk
Housekeeping
Telephone
Bottled water
Iron
Flatscreen TV
Walk-in shower
Bath / shower
Private bathrooms
Tile / marble floor
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Historic Hotel
Languages Spoken
English, Spanish
348Reviews5Q+A78Room tips
Traveler rating
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Dan wrote a review Nov 2022
Richmond, California10 contributions1 helpful vote
This place is super fun. It's a grand old hotel from 1923 that has been updated and retrofitted and made hip and new and funky and chic, but still has old creaky old world charm. Think of it like a visit to a theme park based on classic old movies where the glamorous movie stars check into a fancy hotel with a grand lobby with potted palms and a bellhop in a white uniform and one of those little red monkey hats. There's a grand fireplace which is awesome! If you want big new corporate rooms you should go somewhere else, but this place is really fun.
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Date of stay: November 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Satisfaction Team, Owner at Hotel Petaluma, Ascend Hotel Collection
Responded 3 weeks ago
Dear Guest, We appreciate the time you took to leave such a wonderful and detailed review of your experience staying with us. Your kind and elaborate words about our hotel just made our day. We feel grateful that you noticed all the minor details of our historic hotel. We have updated our hotel in a way that the retro feel of the hotel stays intact. Happy to hear that the fireplace provided the ambiance you were able to enjoy. We always want our guests to have a memorable stay with us, so we hope to see you again soon and earn a perfect score. Kind Regards, Hotel Petaluma Management P.S. Be sure to book directly at hotelpetaluma.com to find the lowest available rates for our property.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jacqui M wrote a review Sep 2021
Vancouver, Canada612 contributions23 helpful votes
+1
Hotel's Favorite
Quick overnight stop here - we wished we could have stayed longer ! The town itself was really cute and had many charming older houses - it was very interesting to take a drive around and explore. This hotel is a gorgeous old historical building . It has been very nicely renovated keeping the feeling of that old historical time. Staff were very friendly and the room was cosy (small) and very clean ! Only down is that there was no parking - but you could park for free on the street until 10 am which worked for us as we left early - I could see this being a bit of an issue if staying more than 1 night.
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: No parking - could be an issue if staying numerous nights
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from INNsight Reputation Management, Owner at Hotel Petaluma, Ascend Hotel Collection
Responded Sep 27, 2021
Dear Jacqui, High five twice because your review is so nice! Thanks for the PERFECT SCORE REVIEW! I am thrilled that you loved your stay. We are glad to learn that you enjoyed our location and hotel’s historical building.We worked really hard to make it more beautiful and comfortable for our guests.Our staff is honored to receive your glowing recommendation. We apologize for the lack of parking but are glad you found a free spot on the street.. We would love to host you again in the area. Thank you for staying with us. Kind Regards, Hotel Petaluma Management. P.S. Remember to book your stay at hotelpetaluma.com where you will always find the lowest rates anywhere online.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bridget C wrote a review Oct 2022
Worst experience ever. After traveling for 12 hours, we arrived at the hotel and were told that they didn’t have a room for us. They didn’t seem to care that we booked our reservation 4 months before our arrival, no one contacted us, they didn’t bother to find us a room or even help us. I would never recommend this hotel.
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Date of stay: October 2022
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Satisfaction Team, Owner at Hotel Petaluma, Ascend Hotel Collection
Responded Oct 18, 2022
Dear Guest, First and foremost, we want to sincerely apologize for your experience during your stay with us.  I suspect there must have been some misunderstanding. As you can see from our stellar ratings online, our management is ordinarily friendly and polite, and we care deeply about guest satisfaction. However, I ensure that your feedback will be shared with our team, and appropriate actions will be taken. We are sorry for the inconvenience, do give us another chance to prove our hospitality to you. Furthermore, we cannot change the past, but we will undoubtedly make amends if you give us another chance to host you in the future. Warm Regards, Hotel Petaluma Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roy C wrote a review Sep 2022
4 contributions2 helpful votes
We originally booked Hotel Petaluma due to its convenient location near restaurants, including the restaurant that is downstairs in the hotel building, The Shuckery. Overall, we're pleased with our stay and they've done a good job blending the historic feel of the building with modern hotel amenities. What we really liked: 1) Convenient location 2) Attached restaurant and wine bar, though both of these are closed on certain weekdays, so if you are staying earlier in the week please keep that in mind. The Shuckery serves as the hotel bar as well so during the days they are open, the lobby has a nice energy, particularly during their happy hour 3) 24-hour coffee bar downstairs Some less positive items to keep in mind if you're booking: 1) Rooms have pretty bad sound insulation, so you're going to hear hallway noises and unless you're on the top floor, the sound of furniture being moved and people walking in the room above yours. If you're facing the street side, then you will hear traffic noise 2) A/C settings reset after about 2 hours and we weren't able to figure out a way to make it permanent, so often had to play with the thermostat during our stay 3) The hotel doesn't have their own parking lot (trade off for their convenient downtown location). They have a few options, the most convenient of which is street parking near by. It ultimately wasn't an issue for us even during our 3 day stay, but just something to keep in mind if you prefer not to have to think about moving your car or street parking spot hunting Overall we'd stay again for the convenience and the boutique and historic feel of the hotel. But had to give it 4 vs. 5 stars for some of the issues described above.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Room Tip: Definitely book highest floor and facing away from the street side
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from INNsight Reputation Management, Owner at Hotel Petaluma, Ascend Hotel Collection
Responded Sep 12, 2022
Dear Roymondito, We appreciate the time you took to leave such a wonderful and elaborate review of your experience staying with us at our historic hotel.  I am glad to learn that you liked our location. We feel fortunate enough to be situated near top tourist attractions, popular restaurants, and shops. It is amazing that you loved the Shukery and the wine bar; hope you enjoyed the happy hours. We always want our guests to have ultimate fun. I see that you enjoyed our on-site amenities such as the coffee-maker. However, we apologize for the issues you had during your stay. Our hotel is a historic 100-year-old building, so the walls tend to be thin. We do offer earplugs to our guests to minimize the disturbance caused due to noise. Please accept our apologies for your issue with the air-conditioner in your guest room. I'll be sure to pass along your feedback to our maintenance team and ensure they remedy the problem. We are aware that we have a limited parking area. You could have asked our front desk for assistance. They are always here to help you.  We always want our guests to have a memorable stay with us, so we hope to see you again soon and earn a perfect score. Best Regards, Hotel Petaluma Management P.S. Book your stay directly on hotelpetaluma.com, where you will get exciting offers and great discounts!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marny B wrote a review Aug 2022
2 contributions3 helpful votes
This hotel is an experience and I would like to come back sometime with my husband to enjoy the extras downstairs. I would not stay in the queen petite room again though. The room itself was fine but there were no blinds on the windows, only shutters. Right outside my window were lights from the restaurant below. They stayed on all night. The room also was not soundproof at all. That being said, the staff was great and the hotel was enjoyably quirky.
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from INNsight Reputation Management, Owner at Hotel Petaluma, Ascend Hotel Collection
Responded Sep 1, 2022
Dear Guest, You MADE OUR DAY! Thank you so much for taking the time to leave us A PERFECT 5-STAR REVIEW of your recent stay at Hotel Petaluma.  We really invested a lot of time, energy, and money to craft a beautifully decorated property for our guests to enjoy, so thank you for recognizing our decor and the experience that comes with it. It makes us happy to know that our staff made your stay wonderful. We will certainly take this opportunity to convey your kind words of appreciation to them. Please allow me to apologize for the noise coming from outside; we do offer earplugs to our guests to minimize the disturbance caused due to noise. We look forward to hosting you again soon for another enriching stay on your next trip to Petaluma. Kind Regards, Hotel Petaluma Management P.S. For amazing offers and the best rates on our accommodations, book directly on our website: hotelpetaluma.com.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
szkoch wrote a review Aug 2022
Lancaster, Pennsylvania1 contribution
Perfect place to stay for a short visit to Petaluma. Friendly staff, amazing location, beautiful room... Delightful all around. Only thing to be aware of is limited parking, but we were able to find a spot pretty quickly via street parking. Be sure to check out the Shuckery next door while you're here! The cheesecake was life changing.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from INNsight Reputation Management, Owner at Hotel Petaluma, Ascend Hotel Collection
Responded Aug 24, 2022
Dear Szkoch, Thank you so much for the PERFECT SCORE REVIEW!   We go to considerable lengths to ensure that our guests have a wonderful time staying with us at Hotel Petaluma. It makes us happy to know that our staff made your stay wonderful. We will certainly take this opportunity to convey your kind words of appreciation to them. Our location is second to none! We are just close enough to top attractions but a few blocks from the hustle and bustle to give our guests some relaxation. I am glad you enjoyed the Shuckery and the cheesecake as well. We can't wait to have you back for another pleasant stay with us on your next visit to Petaluma. Kind Regards, Hotel Petaluma Management PS: When you are ready for your next visit to Petaluma, be sure to book your stay directly on hotelpetaluma.com where you will find the lowest possible rates anywhere online!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Annette P wrote a review Aug 2022
4 contributions1 helpful vote
We booked two rooms for two nights in August, paying $1300 for those rooms in total. Our teenagers' room was fine. Our room however, had a broken air conditioner. Hot and tired when we arrived, we let management know that our a/c wasn't working. It was too late for the maintenance folks to come, so the very nice night clerk brought us a couple of fans and promised us a room credit. They were tiny, and didn't do much good. We were just so hot and uncomfortable, we didn't sleep well. Next morning, we were told that maintenance would be by, and we went on our way for the day. When we got back, our a/c still didn't work, and we received no updates. We had to sleep with our windows open to the courtyard again and apparently the hotel had booked some sort of early morning event in the courtyard, so we were awaked at 7:30am. Again, really crappy night of sleep. No true manager was ever on duty for us to speak with or at least none that wanted to deal with us I guess. I was given a phone # for the GM. Left her (Shannon Kremer) a message. She didn't respond. Called again and she responded with a very benign email two days after we got home to Texas, asking how she could help. I told her about our experience and asked to fairly compensate us for our unpleasant stay. No response. I emailed her again, no response. Emailed her again, asked for her boss's contact number, no response. No room credit ever appeared. So....based on the GM currently in place there, I don't recommend this place. They don't want to hear about any problems. I did try to call the hotel parent company, Ascend Hotel Collection and it was clearly a third-party site, and they were just clueless. I'll keep trying.
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from INNsight Reputation Management, Owner at Hotel Petaluma, Ascend Hotel Collection
Responded Aug 17, 2022
Dear Annette, It was an immense pleasure to host you at Hotel Petaluma, and we are thankful to you that you took the time to leave a review of your stay with us.  Please accept my sincere apologies for the state of your guest room and overall experience. This is a very uncommon scenario, and we again apologize for any inconvenience it caused you. I will be sure to investigate the matter and make sure it does not happen again. We are very sorry for the non-functioning air-conditioning unit in your guest room. I’d like to apologize for the noise disturbances that you had to face that ruined your sleep. Please know that this is not our usual customer service and we have a very professional staff as well as the manager. We will surely investigate and talk to Shannon about the whole situation and get back to you soon. We heartily apologize for the experience you had with us. We hope you will give us another chance to provide you with a better experience. Warm Regards, Hotel Petaluma Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David K wrote a review Aug 2022
8 contributions5 helpful votes
I really wish I didn’t have to write this but I feel I should. The hotel is fine. The rooms are adequate to nice for what you pay and the hotel staff is friendly and helpful. There are good shutters on the windows but they do let in a lot of light in the morning depending on where your room is. When we arrived at our room the AC unit was on and open but the room was hot. We reset it to see if it would kick in and gave it about an hour and it stayed hot. When we called down the front desk the staff quickly brought up small fans and miniature air conditioning, which they had on hand(oddly). Bless him because the desk attendant seemed running the hotel solo. He explained to us that they had been having this AC issue since April and the contract had not been fulfilled. He gave us 20% off our room which was fine, but really not enough in my opinion. My biggest frustration is that they clearly knew about the problem when we checked in and we had to be the ones to correct the issue rather than being told honestly and given options.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from INNsight Reputation Management, Owner at Hotel Petaluma, Ascend Hotel Collection
Responded Aug 17, 2022
Dear Guest, Thank You for reaching out to us!  Please accept our sincere apologies for the malfunctioning air-conditioner unit. We appreciate you alerting us to the problem, and we will take immediate action to fix it. Our team is the hotel’s backbone and they strive to make sure that every guest has a great experience; comments such as yours that is a testament to their hard work. Apart from the air conditioning, I hope your stay was good, and you had fun. We hope you will give us another chance to serve you with superior hospitality and provide you with a more personal experience. Sincere Regards, Hotel Petaluma Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
theboxes wrote a review Aug 2022
S.F., CA20 contributions6 helpful votes
A lovely hotel — we had a great stay, Although it was very hard to reach a human being in advance related to a res modification, once we got there it was a seamless stay and the staff was excellent. Loved the lobby and our room
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from INNsight Reputation Management, Owner at Hotel Petaluma, Ascend Hotel Collection
Responded Aug 3, 2022
Dear guest, Thank you very much for giving your stay at the Hotel Petaluma a PERFECT SCORE rating.  It's awesome to see that you classify our hotel to be charming and elegant.  We are humbled and honored. I am thrilled to hear that you enjoyed our hotel and our location, close to top restaurants and attractions. Our team is the hotel’s backbone and they strive to make sure that every guest has a great experience; comments such as yours that is a testament to their hard work. Thanks for appreciating the lobby and room, we are glad you had a satisfying stay. We can't wait to have you back for another pleasant stay with us on your next visit to our area. Until then, take care! Kind Regards, Hotel Petaluma Management P.S. Always remember to book your stay directly at hotelpetaluma.com where you will find the lowest rates anywhere online.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Travis S wrote a review Aug 2022
I love this place! I just wish they had better water pressure 😕 great spot and I have been staying here for at least 6 years. Perfect location for many places... try it you will like it. 👍 🤓
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Review collected in partnership with this hotel
Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from INNsight Reputation Management, Owner at Hotel Petaluma, Ascend Hotel Collection
Responded Aug 3, 2022
Dear Traviss, YOU MADE OUR DAY! Thank you so much for taking the time to leave us a PERFECT 5-STAR REVIEW of your recent stay at Hotel Petaluma.  It is overwhelming to know that you have been staying with us for 6 years and still love everything about it. I am glad to learn that you liked our location. We feel fortunate enough to be situated near top tourist attractions, popular restaurants, and shops. We will surely note down the issues and fix them as soon as we can. I hope you choose us again on your next visit to Petaluma; we would love to host you then! Your recommendations are heartily appreciated. Please take care! Kind Regards, Hotel Petaluma Management P.S. Book your stay directly on our official website hotelpetaluma.com to get excellent deals and discounts!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$132 - $177 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaSonoma CountyPetaluma
NUMBER OF ROOMS
91
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HOTEL PETALUMA, ASCEND HOTEL COLLECTION $118 ($̶1̶6̶8̶) - Updated 2022 Prices & Reviews - CA - Sonoma County

Frequently Asked Questions about Hotel Petaluma, Ascend Hotel Collection
Which popular attractions are close to Hotel Petaluma, Ascend Hotel Collection?
Nearby attractions include Petaluma Seed Bank (0.1 miles), The Petaluma Library Museum (0.2 miles), and McNear's Mystic Theatre (0.2 miles).
What are some of the property amenities at Hotel Petaluma, Ascend Hotel Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Petaluma, Ascend Hotel Collection?
Top room amenities include a flat screen TV, a desk, and a walk-in shower.
What food & drink options are available at Hotel Petaluma, Ascend Hotel Collection?
Guests can enjoy an on-site restaurant, a lounge, and an outdoor dining area during their stay.
Is parking available at Hotel Petaluma, Ascend Hotel Collection?
Yes, free public parking nearby and street parking are available to guests.
What are some restaurants close to Hotel Petaluma, Ascend Hotel Collection?
Conveniently located restaurants include Cucina Paradiso, Della Fattoria Downtown, and Central Market.
Is Hotel Petaluma, Ascend Hotel Collection located near the city center?
Yes, it is 0.3 miles away from the center of Petaluma.
Does Hotel Petaluma, Ascend Hotel Collection offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Petaluma, Ascend Hotel Collection?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Petaluma, Ascend Hotel Collection?
Many travelers enjoy visiting Jack London State Historic Park (9.9 miles) and Olompali State Historic Park (6.9 miles).
Is Hotel Petaluma, Ascend Hotel Collection accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.