This place is super fun. It's a grand old hotel from 1923 that has been updated and retrofitted and made hip and new and funky and chic, but still has old creaky old world charm. Think of it like a visit to a theme park based on classic old movies where the glamorous movie stars check into a fancy hotel with a grand lobby with potted palms and a bellhop in a white uniform and one of those little red monkey hats. There's a grand fireplace which is awesome! If you want big new corporate rooms you should go somewhere else, but this place is really fun.
Quick overnight stop here - we wished we could have stayed longer ! The town itself was really cute and had many charming older houses - it was very interesting to take a drive around and explore. This hotel is a gorgeous old historical building . It has been very nicely renovated keeping the feeling of that old historical time. Staff were very friendly and the room was cosy (small) and very clean ! Only down is that there was no parking - but you could park for free on the street until 10 am which worked for us as we left early - I could see this being a bit of an issue if staying more than 1 night.
Worst experience ever. After traveling for 12 hours, we arrived at the hotel and were told that they didn’t have a room for us. They didn’t seem to care that we booked our reservation 4 months before our arrival, no one contacted us, they didn’t bother to find us a room or even help us. I would never recommend this hotel.
We originally booked Hotel Petaluma due to its convenient location near restaurants, including the restaurant that is downstairs in the hotel building, The Shuckery. Overall, we're pleased with our stay and they've done a good job blending the historic feel of the building with modern hotel amenities. What we really liked: 1) Convenient location 2) Attached restaurant and wine bar, though both of these are closed on certain weekdays, so if you are staying earlier in the week please keep that in mind. The Shuckery serves as the hotel bar as well so during the days they are open, the lobby has a nice energy, particularly during their happy hour 3) 24-hour coffee bar downstairs Some less positive items to keep in mind if you're booking: 1) Rooms have pretty bad sound insulation, so you're going to hear hallway noises and unless you're on the top floor, the sound of furniture being moved and people walking in the room above yours. If you're facing the street side, then you will hear traffic noise 2) A/C settings reset after about 2 hours and we weren't able to figure out a way to make it permanent, so often had to play with the thermostat during our stay 3) The hotel doesn't have their own parking lot (trade off for their convenient downtown location). They have a few options, the most convenient of which is street parking near by. It ultimately wasn't an issue for us even during our 3 day stay, but just something to keep in mind if you prefer not to have to think about moving your car or street parking spot hunting Overall we'd stay again for the convenience and the boutique and historic feel of the hotel. But had to give it 4 vs. 5 stars for some of the issues described above.…
This hotel is an experience and I would like to come back sometime with my husband to enjoy the extras downstairs. I would not stay in the queen petite room again though. The room itself was fine but there were no blinds on the windows, only shutters. Right outside my window were lights from the restaurant below. They stayed on all night. The room also was not soundproof at all. That being said, the staff was great and the hotel was enjoyably quirky.
Perfect place to stay for a short visit to Petaluma. Friendly staff, amazing location, beautiful room... Delightful all around. Only thing to be aware of is limited parking, but we were able to find a spot pretty quickly via street parking. Be sure to check out the Shuckery next door while you're here! The cheesecake was life changing.
We booked two rooms for two nights in August, paying $1300 for those rooms in total. Our teenagers' room was fine. Our room however, had a broken air conditioner. Hot and tired when we arrived, we let management know that our a/c wasn't working. It was too late for the maintenance folks to come, so the very nice night clerk brought us a couple of fans and promised us a room credit. They were tiny, and didn't do much good. We were just so hot and uncomfortable, we didn't sleep well. Next morning, we were told that maintenance would be by, and we went on our way for the day. When we got back, our a/c still didn't work, and we received no updates. We had to sleep with our windows open to the courtyard again and apparently the hotel had booked some sort of early morning event in the courtyard, so we were awaked at 7:30am. Again, really crappy night of sleep. No true manager was ever on duty for us to speak with or at least none that wanted to deal with us I guess. I was given a phone # for the GM. Left her (Shannon Kremer) a message. She didn't respond. Called again and she responded with a very benign email two days after we got home to Texas, asking how she could help. I told her about our experience and asked to fairly compensate us for our unpleasant stay. No response. I emailed her again, no response. Emailed her again, asked for her boss's contact number, no response. No room credit ever appeared. So....based on the GM currently in place there, I don't recommend this place. They don't want to hear about any problems. I did try to call the hotel parent company, Ascend Hotel Collection and it was clearly a third-party site, and they were just clueless. I'll keep trying.…
I really wish I didn’t have to write this but I feel I should. The hotel is fine. The rooms are adequate to nice for what you pay and the hotel staff is friendly and helpful. There are good shutters on the windows but they do let in a lot of light in the morning depending on where your room is. When we arrived at our room the AC unit was on and open but the room was hot. We reset it to see if it would kick in and gave it about an hour and it stayed hot. When we called down the front desk the staff quickly brought up small fans and miniature air conditioning, which they had on hand(oddly). Bless him because the desk attendant seemed running the hotel solo. He explained to us that they had been having this AC issue since April and the contract had not been fulfilled. He gave us 20% off our room which was fine, but really not enough in my opinion. My biggest frustration is that they clearly knew about the problem when we checked in and we had to be the ones to correct the issue rather than being told honestly and given options.…
A lovely hotel — we had a great stay, Although it was very hard to reach a human being in advance related to a res modification, once we got there it was a seamless stay and the staff was excellent. Loved the lobby and our room
I love this place! I just wish they had better water pressure 😕 great spot and I have been staying here for at least 6 years. Perfect location for many places... try it you will like it. 👍 🤓