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Sheraton Sonoma County - Petaluma

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Sheraton Sonoma County - Petaluma
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592 Reviews from our TripAdvisor Community

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Showing 576: English reviews
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW via mobile

We have stayed at the Sheraton twice a year for nearly ten years- never a welcome back and never ever any gesture of thanks. Even when hotel is half full no minor upgrades or anything. Coke is $ 4.75 in the lobby kiosk!! We have had consistent problems getting our room made up- about half the time we have to... More 

Helpful?
Thank dmaestro
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for taking the time to post a review of the hotel. I'm always a bit surprised that some guests don't mention the cleanliness of the hotel or that everything was in working order, or that staff were kind and accommodating. Honestly we don't have a lot of "upgraded" rooms/suites, and what we do have are gone in a flash.... More 

Mountain View, California
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Starting with the positive, the room we stayed in was super dark so it was easy to sleep in the morning, but that's about it. The room had a small balcony that was sandwiched between the room and a wall 3 feet away, the room was dated and the air conditioner loud. There was no coffee in the room. The... More 

Helpful?
1 Thank TR_California
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Sorry to hear that you were disappointed. We have guest satisfaction scores in the top 20% of all Sheratons in North America. Still, that doesn't help you if you don't like your room! I do hope you will give us a chance to rectify the situation. Please contact me and we will do our best to make you happy. Also,... More 

Evansville, Indiana
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

A very nice hotel, easy to get to. The staff was very friendly and everything was very clean. Looks to be a older hotel as some of the carpet was fraying on the main staircase. It's a busy hotel, the food was average. We only had dinner there once however we had dessert several times. I would recommend it for... More 

Helpful?
Thank slate69
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks so much for staying with us! I'm so glad you enjoyed your time here. While we are less than 14 years old, it is a busy hotel. I'm glad you liked the room. While marina-view rooms on the 1st floor do have a walkway outside, there is no walkway on higher floors if you would like to request that... More 

Santa Rosa, California
1 review
1 of 5 stars Reviewed 1 week ago

An Immature front desk of teenagers with no people skills. If you have a problem involving the front desk personnel, you will regret choosing this hotel. Arrogant, disinterested, snobbish, beyond belief.

Helpful?
Thank nexus536
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Hard to believe that you stayed with us really. If you have particulars please let me know, otherwise it sounds like you just didn't get something that you wanted for free. Unfortunately that often happens in this world of threats and social media! My personal cell phone number is on every business card - and my business cards are always... More 

Wailuku, Hawaii
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I couldn't get an early check in so the staff kept my luggage while I went to work. I came back late from work and everything was closed. I had left over pizza which they heated for me. Still have 2 more days here and back again next week. Looking forward to another stay.

Helpful?
Thank dlsalse
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So glad you found our staff helpful! We work hard to hire the best team that we can, and I think that we've been pretty successful. Glad you found that too! Please reach out to me personally if I can ever help you in any way! Scott Satterfield General Manager More 

Jakarta
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed with my small family and parents. Rooms were okay. Parent's room were very noisy from the vending machine next to the room so they moved them the next day. Location was okay. It is in Petaluma so we still had to drive to other areas but for travelling in Sonoma it is good. Too bad they didn't have complimentary... More 

Helpful?
Thank Parisian_11
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for taking the time to review the hotel, and thanks for the high marks! Petaluma is an ideal location for many people who want to launch adventures in Sonoma, Healdsburg & Napa - as it is east to get to all 3 destinations. Or you could just stay local and fill a day without going very far. Either way,... More 

Atlanta
Level Contributor
96 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

After you regain your breath from seeing the prices of hotels in Napa, click on the "Book Now" button for this Sheraton location. It puts you 1/2 hour from dozens of wonderful Napa & Sonoma County wineries and less than 1 hour from the ocean. The hotel's harbor view is relaxing - and you can even open the windows for... More 

Helpful?
Thank FinFanAtl
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So glad you enjoyed your stay! Wine country is not cheap this time of year, but the Sheraton certainly is a great alternative to Napa, Sonoma or Healdsburg hotels and prices. Petaluma has a great downtown area and lots of wineries of it's own. And of course as you say, the coast is very close. We hope you hurry back!... More 

Pittsburgh, Pennsylvania
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Loved the feel of this hotel. Beautiful view of the marina from our room, the granite bathroom counter was lovely, everything looked new and we felt like we were staying in a very special place. The hotel staff never mentioned a breakfast or any amenities like a pool and we forgot to ask,so apparently we missed it.

Helpful?
Thank Bunnie59
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So glad you enjoyed your stay. Sounds like there's still more for you to discover here, however. We hope you hurry back for a meal and a swim! Be well! Scott Satterfield General Manager More 

Redwood Valley, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

I've been staying at this hotel for years on end and until they changed chefs everything was fine in the club lounge. They supposedly adopted a ten day cycle menu that they don't even stick to. On top of that the food choices are less than desirable. It's either over cooked, under cooked, bland, too spicy or just uhh. I... More 

Helpful?
1 Thank Jason M
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thank you for your input. This is the first complaint I have received. I will definitely look into your concerns. Thanks for bringing them to my attention. As a long-term guest I'm not sure why you didn't just call me, however. I have my cell phone number on every business card so that guests can reach me at any time... More 

Redwood City, California
Level Contributor
162 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed July 20, 2016

My wife and I were in Napa and heading home when we decided just to stay put and avoid rush hour traffic. We had a great room overlooking the marina. We had had a big late lunch so we ordered wine and cheese in he bar as a late evening dinner and had a great breakfast in Tolay before we... More 

Helpful?
Thank paneb
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So glad you enjoyed your stay. Schollenberger Park and the wetlands around the hotel are a great reason to visit! We always think of wine, cheese, the coast or redwood trees, but the watching the bird life right here is just as amazing! We sure hope you hurry back! May you be well and may you continue to see the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Golf course
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Sonoma County Petaluma is close to the area's premium wineries, spectacular Pacific beaches, dense redwood forests, and a variety of golf courses, and art galleries. ... more   less 

Additional Information about Sheraton Sonoma County - Petaluma

Address: 745 Baywood Dr, Petaluma, CA 94954-5388
Location: United States > California > Sonoma County > Petaluma
Price Range: $180 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Sonoma County - Petaluma 3.5*
Number of rooms: 183
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Also Known As:
Sheraton Sonoma County - Petaluma Hotel Petaluma
Sheraton Petaluma
Petaluma Sheraton
Sheraton Sonoma County - Petaluma CA
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