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Sheraton Sonoma County - Petaluma

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Sheraton Sonoma County - Petaluma
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628 Reviews from our TripAdvisor Community

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Showing 611: English reviews
Brighton and Hove, United Kingdom
Reviewed 1 week ago via mobile

Stayed for a week...room fine but not enough staff to clean rooms on a daily basis. 3 days without this facility...had to help ourselves to essentials from service trolleys in hallway ...one night there was 8 trolleys left overnight outside our room & cleaning room ...reported this to front desk as it blocked the exits for evacuation. Asked 3 times...

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Helpful?
1Thank Sue T
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Certainly doesn't sound like this hotel. I am sorry for your experience. Please reach out to me and we can discuss this further - and getting some relief to you. Scott Satterfield General Manager scott.satterfield@sheratonpetaluma.com

California
Reviewed 1 week ago

We visited this hotel at the end of a week arriving late to a warm welcome and a beautiful, soundly quiet, immaculately clean room. We are so happy we stayed there, and were delighted to awaken to a view of the marina.

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Helpful?
Thank CaliforniaFern
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thank you so much for staying and taking the time to inform our other travelers of your experience! I'm so glad that you enjoyed your stay. Hurry back! Be well! Scott Satterfield General Manager

Mountain View, California
Reviewed 2 weeks ago via mobile

We visited this hotel during the new year weekend, got a decent rate despite the rush. There was some confusion with the booking through a travel aggregator but after some phone calls it was sorted out. The front desk was manned by efficient and helpful staff. Location is idyllic for a wine country tour, a little far from Napa but...

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Helpful?
Thank bingir
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for your review. I am so glad that you enjoyed your stay. Now that you've discovered us, please hurry back! Happy New Year and be well! Scott Satterfield General Manager

Alameda, California
Reviewed 2 weeks ago

Clean, quiet, well appointed room. Not a single problem. Everything was well maintained. Pleasant surroundings. It is near a freeway, so there is some freeway noise. Also, the cooling/heating unit is a bit noisy. Not all rooms have views.

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Helpful?
Thank levy94501
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So glad that you enjoyed your stay. I don't know a hotel where all rooms have "views" but I suppose it's all what you're looking for. We are surrounded by rolling hills on all sides that give every room a nice vista in my book! Hope you hurry back! Scott Satterfield General Manager

Manhattan, Kansas
Reviewed 3 weeks ago via mobile

Summary: nice place to stay. Convenient parking, helpful staff, clean rooms, inviting lobby and okay concierge/club facility. Only reason for three stars instead of more is an insane HVAC system. Review: you can see I've reviewed many hotels. But never have I been so frustrated with trying to simply get a heater to work. Yes, we were there on a...

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Helpful?
1Thank fidelrobert
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for your information. Did you reach out to anyone while you were here? Definitely not something we're used to hearing. I apologize for your experience, we will certainly fix it! Can you please contact me - I'd be happy to offer you a complimentary upgrade for your next stay with us. Be well! Scott Satterfield General Manager scott.satterfield@sheratonpetaluma.com

New York City, New York
Reviewed 3 weeks ago via mobile

Spent one night for a short, spontaneous trip! Prepaid a few nights before the day and it was so reasonable. We got a room facing the marina and that was a plus. Room was spacious and has own temperature control. Quiet except when the cleaning ladies were cleaning nearby- could hear them laughing, talking and enjoying their co-workers while working...

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Helpful?
Thank ilovetravelgirl
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for staying with us. So glad you enjoyed your stay. I will definitely visit with our housekeeping staff to make sure that they keep their talking down while in the hallways. Thanks again, and hurry back! Scott Satterfield General Manager

Tacoma
Reviewed 4 weeks ago

Had a very nice lobby with a fireplace. Our room was spotlessly clean, and had a very nice bed and pillows. The executive lounge was outstanding, with an espresso machine, evening snacks and a hot breakfast. I cant think of a single downside to our stay.

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Helpful?
Thank Catera
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thank you so much for staying with us! I am glad that you enjoyed your stay. Please hurry back - there's so much to see and experience in Sonoma County that you just have to come back and continue exploring! Be well! Scott Satterfield General Manager

Columbus, Ohio
Reviewed 4 weeks ago

We just kind of picked this hotel because it was on the way from Muir Woods to Napa Valley...but what a treat. The whole site was beautiful It makes you feel spoiled. Rooms were wonderful and the views of the inlet and surrounding hills at sunset were perfect.

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Helpful?
Thank Ohio_Geologist1
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So glad you stopped. We love meeting new friends and are glad that you enjoyed our new guest rooms. I certainly hope you hurry back. Let me know when you do, I'd love to come out and meet you! Be well! Scott Satterfield General Manager

Europe
Reviewed November 29, 2016

While on a business trip to SF, wanted to add a couple of days of relaxation. Petaluma is not a tourist haven, but is within quick driving distance of SF and the sights, ocean in Marin County. Rooms were very clean and the grounds were beautiful. We had a club level room, and the only downside was that the breakfast...

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Helpful?
Thank The_Refined_Horse
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thank you for staying with us! I'm so glad you enjoyed your visit! Not too far from the bay, but a million miles from the hustle and bustle! Next trip maybe you'll make it out to Bodega or plan a winery or artisan cheese tour! So much beauty to see! Thanks again and be well! Scott Satterfield General Manager

Fountain Valley, California
Reviewed November 29, 2016

A very typical Sheraton with well appointed room and nice linens. It is not really pet friendly though. Upon check-in we were handed a full page that basically told us that we were responsible for our pet. If the pet soiled the room, barked too much, etc, the hotel will charge everything to our credit card on file. It was...

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Helpful?
Thank donteverstop
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thank you for staying with us. We certainly are dog friendly - we just make sure that we protect our other "non-pet" guests as well! You are obviously a wonderfully responsible pet owner. Unfortunately we have to protect against those who are not so responsible - and there are many of them! The 69 acre + wetland and park that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Sonoma County Petaluma is close to the area's premium wineries, spectacular Pacific beaches, dense redwood forests, and a variety of golf courses, and art galleries. ... more   less 

Additional Information about Sheraton Sonoma County - Petaluma

Address: 745 Baywood Dr, Petaluma, CA 94954-5388
Location: United States > California > Sonoma County > Petaluma
Price Range: $147 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Sonoma County - Petaluma 3.5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Sheraton Sonoma County - Petaluma Hotel Petaluma
Sheraton Petaluma
Petaluma Sheraton
Sheraton Sonoma County - Petaluma CA
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Sonoma County - Petaluma staff and other travelers.
6 questions
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Questions? Get answers from Sheraton Sonoma County - Petaluma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room facing the water.”
 of 5 bubbles Ohio_Geologist1, 4 weeks ago | Read review
“all rooms are well insulated.”
 of 5 bubbles Mikseth, Oct 17, 2016 | Read review
“Rooms that face the pool are very noisy until 10:30pm.”
 of 5 bubbles SanFranciscoMom, Sep 11, 2016 | Read review
“Do not choose a room, do not choose this hotel.”
 of 5 bubbles nexus536, Aug 16, 2016 | Read review
“Junior suites have shared balconies.”
 of 5 bubbles S5430ILjasonm, Jul 25, 2016 | Read review
5 of 5
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