My husband and i wanted a relaxing, but safe local get away to celebrate our 20th wedding anniversary. The Wine Country RV Resort hit the mark for both. It was quiet, clean and well maintained. The resort was was within a close driving distance to wineries and downtown.
Nice park close to vineyards. However the staff is unresponsive. I have left messages about poor wifi or non-existent wifi with the wifi company this rv park uses. The staff was clear they could not help with wifi as they don't manage it. I called repeatedly each day there to get support. After leaving repeated messages for a call back I have yet to get a call back. I finally waited 15 minutes to get someone who was helpful and I upgraded to paid 10mpbs Internet. Then I realized the high speed Internet also did not work and was only a little bit faster. .4 upload speed vs .1 upload speed. This does not work for Zoom or Skype. I was trying to stay connected with work but that is not possible. After not being able to reach the wifi support people. They do not answer the phone. I left messages with Wine Country RV park assistant manager, the manager and other extensions. No responese. Then I called to make a reservation and then they answered. They wrote down my contact information. Never heard back. Do not stay here is you need to be connected to the Internet…
We have been camping at Wine County RV for the last 5 years. This year, I decided to invite my family to our yearly trip. We always stay in our RV, but because my husband was going to show up late and I don't know how to drive the RV, we decided to go in separate cars and rent a cottage. The 2 bedroom cabin was dirty. There was hair all over the floor and the shower had footprints and hair by the drain. I know to never go there without my RV again. I love the atmosphere and the guest there are always no nice. This year because of Covid-19, they were limiting guest to 1 hour of pool use per day (at least that's what they told us) and 25 ppl max. We were 20 so our family pretty much had the pool to ourselves. When our hour was up, the older woman who monitors the pool told us to exit the pool as the hour was up- she came back 20 seconds later clapping her hands yelling "I SAID TIME IS UP, WE NEED TO SANITIZE FOR THE NEXT GROUP." I have never experienced anything like this and was extremely disappointed by her behavior. My 9 year old Son just looked at me and asked quietly why she was yelling at us. I then heard her apologizing to a couple saying "I'm sorry that family took up the space in the pool omg..." and offered them another hour of pool time. The couple was very sweet and said we were lovely and told the lady there was no need to apologize. I don't know what impression the woman had of us, but we didn't break any rules and treated the other people there with respect. Yes, there was 20 of us, but we fairly reserved for each and every one of our 20 family members. I am all about positive reviews but I was so disappointed in this woman's behavior that I just couldn't let it go. I don't think I could continue to visit County RV anymore after this experience. Really really disappointed.…
During times of Covid, the last thing I would have expected after a long day of driving was to pull up to my reserved site mid afternoon and find remnants from the previous guests strewn around my site. Several pairs of used disposable gloves and tissues on the picnic table, pellet pet food scattered about the patio, remnants of an illegal camp fire left on the ground. Especially in times of Covid, I should not have to clean up after the previous guests - the two hour period between check out and check in should have been plenty of time for the staff to make the rounds for the fee of us checking in on a Sunday.
We rented a cabin. We flew in from Texas. We arrived after our flight at noon. They told us that we could not check in until 3:00 as was their policy and because of shortage of housekeeping. We had stopped and picked up a few groceries on our way. The website says ice machine is an amenity. It is not, you must buy ice. We had a small ice chest with us, but it did not hold all of our refrigerated items. We asked if they had an ice chest we could borrow until our check in. Another no. We walked over to our cabin around 1:30 to see if it was ready. We could tell that it was. My husband went to office and asked if we could go ahead and check in since the cabin was ready. The reply was, "I told your wife, 3:00." Yes, it was like that. What could possibly be the reason they not do not allow early check in? Really bad customer service. They certainly do not care about making the customer happy. The cabin is nice. It was a good size and very clean. There is dishes and pots and pans provided. There is no closet or drawer space for clothes at all. Not even a luggage rack. Very little room on bedroom floor for your suitcase. To get clean towels, you must call front desk and request them. The campground is very well kept and was very quiet the week were there.…
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