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The Oaks Hotel & Suites, Ascend Hotel Collection

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3000 Riverside Ave, Paso Robles, CA 93446-1305
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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A note from The Oaks Hotel & Suites, Ascend Hotel Collection
Updated 06/02/20

About

#8 of 21 hotels in Paso Robles
Location
4.2
Cleanliness
4.9
Service
4.8
Value
4.6
GreenLeaders Gold level
Completed in the fall of 2012, this brand new three story hotel offers ninety spacious rooms and suites, numerous amenities, a selection-rich bar and Indulge, restaurant for breakfast. We invite you to come and explore our new facilities and relax in one of Paso Robles’ finest hotels. Combining eloquent boutique design with modern finishes, The Oaks Hotel is the perfect destination after driving through the gentle rolling hills of vineyards and coastal mountain ranges of Central California. With nearby attractions such as the historic Hearst Castle, over 180 local wineries and quaint family owned shops located downtown, we wish to make you feel at home in between exploring and experiencing the beautiful wine country of Paso Robles. The Oaks Hotel and Suites is your ultimate choice when looking for a comfortable and elegant place to stay during your visit to this beautiful wine country. At The Oaks, you will discover that we are the new standard of comfort and convenience!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Horseback riding
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Electric vehicle charging station
Street parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Vending machine
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct For Lowest Price!
854Reviews9Q+A100Room tips
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Natalie G wrote a review Jul 2022
1 contribution
Disgusting hair in my bed. I contacted the front desk when I saw it at 11:45 pm they said we can change your room which it was too late to do. I was told I could speak to management in the am I went to ask for a manager and they said she’s not in she will contact you. Two days I kept calling until I was able to speak to her. (She never reached out). Very rude unaccommodating. Side note my shower water wouldn’t get warm either.
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from INNsight Reputation Management, Owner at The Oaks Hotel & Suites, Ascend Hotel Collection
Responded Jul 6, 2022
Dear Natash, Thank you for staying with us and for taking the time to provide us with your valuable feedback. Guest satisfaction for us is gratifying, so I am sorry for your experience and the issues in your room. We will certainly take this opportunity to highlight the problems and resolve them.  Again, please accept my sincere apologies for your difficulties during your stay with us. Sincerely, The Oaks Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brittany S wrote a review Jul 2022
3 contributions2 helpful votes
Hotel's Favorite
Booked this hotel last minute for July 4th weekend. This hotel was the cheapest option for a last minute booking, and did not disappoint. Parking: lots of parking, no issues at any time. Multiple entrances, so it’s still easy to get in when you park in the back. Check-In: Easy and quick, even for a late night check In. Room: Clean, matched the photos. Bed and pillows were comfortable. Bathrobes we’re provided, along with enough towels for two people for two days. Room was huge! Breakfast: Included every morning. Wait staff for breakfast was AMAZING- so on top of it. Friendly and helpful. Breakfast hours ended at 10am, loved that it was later than some other places. Would definitely stay here again, far exceeded expectations!
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Bring cash to tip breakfast staff- we forgot!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from INNsight Reputation Management, Owner at The Oaks Hotel & Suites, Ascend Hotel Collection
Responded Jul 6, 2022
Hello Guest, YOU MADE OUR DAY! Thank you for leaving us a PERFECT 5-STAR REVIEW of your recent stay at The Oaks Hotel & Suites. We are happy you enjoyed our delicious complimentary breakfast. Our staff appreciated having the opportunity to host you during your Paso Robles vacation. Our team works hard to deliver clean rooms, offer exceptional customer service, and ensure our guests have a delightful stay.  Your recommendations are highly appreciated. Thanks for choosing to stay with us! Best Regards, The Oaks Hotel Management P.S. Always remember to book your stay directly at pasooaks.com, where you will find the lowest rates anywhere online.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DrMFoo wrote a review Jun 2022
Fremont, California11 contributions7 helpful votes
This hotel is merely average. Not bad, but nothing recommends it over others in the area. The good: spacious rooms, covered parking (with solar panels), it was clean and the breakfast had protein, fiber and fruit choices. The front desk and breakfast staff were friendly and efficient. There was a night light type ceiling light in the bathroom for safety. The mattress was comfortable. The less good: TV wasn’t working when we turned it on. The front desk said it was a hotel- wide connectivity issue and it should be working within the hour, which it was. But by then the news program we wanted to watch was over. I had trouble getting more than merely warm water for my shower. I got it hot once, then the temperature promptly reduced. Too many people taking showers? The area where the hotel is situated wasn’t great. Homeless people were walking through the parking lot, talking to themselves, when I took my suitcase out to the car. The room had one of those below - the-window a/c units that pump out only freezing air onto your bed, even if the temp is set to 68 degrees. The pillows were small weird square ones filled with torn-up foam, 6” high. I don’t know how anyone is supposed to sleep on those comfortably. We won’t be back.
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: It’s ok but don’t expect quality.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from INNsight Reputation Management, Owner at The Oaks Hotel & Suites, Ascend Hotel Collection
Responded Jul 1, 2022
Hello Guest, First and foremost, I would like to thank you for the precious feedback on your stay with us at The Oaks Hotel & Suites. Thank you for taking the time to give us your valuable feedback and for highlighting our spacious rooms with comfortable beds. Our staff loves what they do, and happy guests are their focus. However, we apologize for certain things that hamper your stay with us. We will definitely look into this matter and improve our guest offering. I hope you will give us another chance to serve you much better in the future. Regards, The Oaks Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nancy E wrote a review Jun 2022
1 contribution
No Kleenex, no magnifying mirror, no nightlight but the A/C compressor did kick on with hurricane force regularly throughout the night as did some loud mechanical noise. Breakfast was adequate—guarded extremely closely-unimpressed!
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from INNsight Reputation Management, Owner at The Oaks Hotel & Suites, Ascend Hotel Collection
Responded Jun 17, 2022
Hello Nancy, It was an immense pleasure to host you at The Oaks Hotel & Suites, and we are thankful to you that you took the time to leave a review of your stay with us. Our breakfast helps our guests have the energy to seize the day and get the most out of their visit to Paso Robles. Please accept my sincere apologies for your overall experience. Unfortunately, this is a very uncommon scenario, and we apologize for any inconvenience caused. I will investigate the matter and make sure it does not happen again. We hope to provide you with a flawless experience in the future!!! Regards, The Oaks Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gordon B wrote a review Jun 2022
Netanya, Israel779 contributions249 helpful votes
From check in this hotel is style. Publc rooms are plain. Rooms are well appointed. Large and spacious with gigantic double bed, refrigerator, microwave and coffee maker. Bathroom is of a good size and the air conditiondr is self controlle. All in all faultless. Breakfast is more than ample with helpful staff. There is a swimming pool and work out room.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from INNsight Reputation Management, Owner at The Oaks Hotel & Suites, Ascend Hotel Collection
Responded Jun 15, 2022
Hi Gordon, YOU MADE OUR DAY! Thank you so much for leaving us a PERFECT 5-STAR REVIEW of your recent stay at The Oaks Hotel & Suites. Our healthy breakfast is the ultimate way to start the day for our guests at our hotel. It is fantastic to learn that you enjoyed the quiet ambiance The Oaks Hotel & Suites provides. Our staff loves what they do, and happy guests are their focus. We are also glad that you loved our accommodations and our comfortable rooms. Come back and see us soon on your next visit to Paso Robles. Cheers! Best regards, The Oaks Hotel Management P.S. Book your stay directly on pasooaks.com to get excellent deals and discounts!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Abigail C wrote a review May 2022
1 contribution
I went to Visit a friend in the oaks hotel and one man approached me his name is Mostafa. He offered me some dates and the delicious Arabic coffee . He is friendly and he is welcoming the guests politely.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from INNsight Reputation Management, Owner at The Oaks Hotel & Suites, Ascend Hotel Collection
Responded May 23, 2022
Dear Guest, YOU MADE OUR DAY! Thank you so much for leaving us a PERFECT 5-STAR REVIEW of your recent stay at The Oaks Hotel & Suites. I am glad that you were impressed by our hotel and had a great time staying with us here in Paso Robles. We offer the best accommodations at the best rates. It was a pleasure to host you. Come back and see us soon on your next visit to Paso Robles. Cheers! Warm Regards, The Oaks Hotel Management P.S. For fantastic offers and the best prices on our accommodations, book directly on pasooaks.com.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tom G wrote a review Apr 2022
Port Alberni, Canada42 contributions11 helpful votes
We checked in and dealt with an amazing employee by the name of Nancy. She was new but sadly treated very poorly by her apparent supervisor. She is a great asset to the hotel and her respectful/professional treatment to us was spectacular. We are very appreciative of her kindnesses
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Date of stay: April 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from INNsight Reputation Management, Owner at The Oaks Hotel & Suites, Ascend Hotel Collection
Responded Apr 13, 2022
Hello Guest, Thank you for your "STELLAR SCORE!" We sincerely appreciate you taking the time to write to us about your experience during your stay. We're delighted you enjoyed a wonderful and relaxing time with us. We will certainly investigate your allegations of unfair treatment; all of our employees are valuable assets to us. They work tirelessly to ensure that the property is kept tidy and guests do not feel any inconvenience. We hope you enjoyed your stay with us while traveling from the Bay Area to Southern California. It was a true honor to host you. Kind Regards, The Oaks Hotel Management P.S. Book directly on pasooaks.com to get the best deals!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jonathan D wrote a review Apr 2022
San Francisco, California46 contributions44 helpful votes
This was a comfortable hotel for a stopover, it's not really close to any good services/attractions so that's the only negative. A crib was available as well as being pet friendly. Service was friendly and attentive.
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Date of stay: April 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from INNsight Reputation Management, Owner at The Oaks Hotel & Suites, Ascend Hotel Collection
Responded Apr 6, 2022
Dear Guest, We are excited to hear such positive comments about our property from our valued guests. We are glad that you enjoyed your stay and that our staff members were able to provide you with a warm and welcoming atmosphere. We do apologize if you weren’t fully satisfied with the attractions nearby. We are amazed to hear that you liked how there was the facility of a crib and pet-friendly service during your stay. We are glad you had a memorable stay with us and hope you return soon. Best Regards, The Oaks Hotel Management P.S. Book your stay directly on pasooaks.com, where you will get exciting offers and great discounts!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
eugene_o wrote a review Feb 2022
San Francisco, California180 contributions68 helpful votes
I have reviewed this hotel a few years ago and that time it was great. I stayed there again recently and things went from great to just okay. The room looked a bit more worn down than before. Wifi did not work very well. The water pressure was too high, making it painful to shower. The toilet was not attached well to the floor and wobbled. Other than that the room was clean and pretty comfortable. The included breakfast was pretty decent. Unfortunately the breakfast room was pretty crowded and felt quite unsafe in terms of COVID. Next time we are in Paso Robles we will try another hotel.
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Date of stay: December 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from INNsight Reputation Management, Owner at The Oaks Hotel & Suites, Ascend Hotel Collection
Responded Feb 2, 2022
Dear Guest, We are happy to hear that you chose to stay with us again; however, we are sorry to hear that you weren’t entirely satisfied with our services. Our staff takes required measures to maintain the place. We do apologize that the water pressure was a bit high for you. It would have been helpful to ask someone for help with adjusting the water pressure. We also apologize that you had to face issues regarding the unacceptable condition of the toilet. We will indeed look into the crowd in the breakfast room and try to resolve it as soon as possible. We ensure that we will try our best to improvise our service for our guests. Please do believe us and give us a second chance to serve you. Kind Regards, The Oaks Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Max G wrote a review Jan 2022
Los Angeles, California948 contributions425 helpful votes
We chose The Oaks due to its location, that it is an upscale Choice Hotel, and because it offers EV chargers for overnight guests. The hotel is clean (very important in times of Covid), the room was comfortable, and the staff was very helpful and friendly. Unfortunately, there was no Wifi in our room and the sockets on my side of the bed were not working. The hotel management kindly extended a credit towards our room bill. According to one employee, the hotel knows it has a Wifi problem but has done little to fix it. In 2022, good Wifi is a must-have--thus, only 3 stars.
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Date of stay: January 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from INNsight Reputation Management, Owner at The Oaks Hotel & Suites, Ascend Hotel Collection
Responded Mar 4, 2022
Dear Max, We appreciate the time you took to leave us a review. I am glad you enjoyed our EV chargers, clean hotel, and friendly staff. We apologize once again, for the issues you experienced with the Wifi. We will surely look into the suggestions you have given us and work to improve our services. We would like to have you again for an improved stay. Kind Regards, The Oaks Hotel Management P.S. To get discounts and offers, try booking directly from the website Pasooaks.com.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$138 - $287 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaSan Luis Obispo CountyPaso Robles
NUMBER OF ROOMS
90
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Frequently Asked Questions about The Oaks Hotel & Suites, Ascend Hotel Collection
Which popular attractions are close to The Oaks Hotel & Suites, Ascend Hotel Collection?
Nearby attractions include Paso Robles Pioneer Museum (0.6 miles), Paso Robles Event Center (0.4 miles), and Uptown Family Park (0.6 miles).
What are some of the property amenities at The Oaks Hotel & Suites, Ascend Hotel Collection?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Oaks Hotel & Suites, Ascend Hotel Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Oaks Hotel & Suites, Ascend Hotel Collection?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Oaks Hotel & Suites, Ascend Hotel Collection?
Yes, free parking and street parking are available to guests.
What are some restaurants close to The Oaks Hotel & Suites, Ascend Hotel Collection?
Conveniently located restaurants include Rustic Fire, Indulge at the Oaks Hotel, and Su Casa Bar And Grill.
Are there opportunities to exercise at The Oaks Hotel & Suites, Ascend Hotel Collection?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at The Oaks Hotel & Suites, Ascend Hotel Collection?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at The Oaks Hotel & Suites, Ascend Hotel Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Oaks Hotel & Suites, Ascend Hotel Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Oaks Hotel & Suites, Ascend Hotel Collection?
The staff speaks multiple languages, including English and Spanish.