Had a great time until dessert. Long disgusting hair in cheesecake. Hair as long as my arm, had to pull from my throat. Took desserts of the bill but nothing else. Also, very bad service!!! Flat, mundane waiter. No personality!
We recently stayed here for the first time. The property is located in the middle of a quiet residential area in Pasadena and the grounds are amazing. Equally amazing was the attentive staff from Valet Parking to Bellman to Check in to Maid Service, The Langham strives for perfection and they certainly achieved it on our stay. We couldnt have asked for a better experience and that means that we will return!
The Langham is an elegant hotel. The locations and the service was top notch. However during out stay we had many issues. The TV didn’t work, the tub wouldn’t drain, the hot water took 15 minutes to show up, asked for blankets didn’t arrive, and my car got lost in the valet system for a while. I think for the level of this hotel, one should have fewer issues
as the LA rains came down I was at The Langham in Pasadena, cozy & warm, it was as if I lived in a Palace there. My room, food & service excellent. A 9-day stay for business conference, everyday was perfect thanks to wonderful staff & facilities.
Visited as part of a company conference and the big standout at The Langham are the staff. They are amongst the friendliest and most professional hotel staff that I have experienced & are a huge credit to the organisation. Shout out to Victor in the house car for going above & beyond, thank you.
Everything about this hotel has declined over the last 5 years. The property is not being kept up like it used to be. Pool cushions and towels are old and discolored. Staff are not knowledgeable, helpful or efficient. Disappointed, as this used to be a fabulous hotel.
My husband and I stayed here over the Thanksgiving holiday celebrating our anniversary as well. Beautiful well kept property and exceptional service from the entire staff we came in contact with. We had our anniversary dinner at The Royce, great service and delicious food as well as having brunch at the Terrace. We would definitely consider staying here in the future if ever in the area again and recommend this resort to everyone.
Have stayed a couple times and always have a positive experience. Beautiful rooms, great staff lovely grounds. You feel like your a million miles away from the city,that's literally right down the street.
The great Langham has lost its glory and they don't know it. It appears covid has affected many things, including cutbacks in service and amenities, but most importantly the long-term knowledge of staff that had worked at the property for decades is gone. Lets see if they can recover or if this becomes a casualty to a Courtyard or Hilton Garden Inn.
One of the most beautiful hotels I have ever experienced! They don’t build them like this anymore. At the very least, if you are unable to stay at the Langham in Pasadena, stop in for a drink and walk around. Stunning! The staff exceeded my expectations!
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