Cleanliness during COVID is a must and this place is not up to those standards. The walls had stains on it and the towels were dirty. There is mildew in the bathroom. Do not stay here if you want to be locked out of your room. We were not the only one that was locked out of our room according to other reviews. Save yourself a stay here and go somewhere else.
Lock out of the room since 9:30pm- till 5:30am the next day. Don't book this hotel, it may be cheap, but the building is old and their customer service are not responsible, especially the general manager Camron Kahn . Greentree Pasadena hotel was the hotel that kept on giving… giving problems that is. We check in to our room at 3pm, and the room was already showing signs of issue. First the room smelled like it hasn't been aired out for months. Whic can be true with Covid19, but hotels have do deodorizing machine to clear the air. Second, no hangers, additional towels (besides 2 towels), hair dryer and tv remote in the room. I don't want to sound greedy, but if we paid for these things, we should already have it. We finally got all the items, but the TV wasn't working. Apparently the cable box was out. After the receptionist and my husband unplugged and click a few things, we got the TV working. 9:30pm We return from dinner to notice we were lock out of the room. We went to the front desk to ask for replacement keys, thinking our key have been de-magnetized. We received new keys, try again to open our door, and still the door did not open. Went back to the front desk, which the receptionist came out trying to open the door. He then calls the manager Camron Kahn. He gave every excuse in the book to tell us why were lock out instead of how he was going to fix the situation. He called a lock smith to come out and get the door open. The lock smith won't arrive till 11pm. They place us in another room to wait. 11pm Lock smith arrives and states will take an hour to open the doors. We check back in a 12am, lock smith says 30 more mins, check back in at 12:30am, will be another hour. 1:30am lock smith leaves and we are still not in our room. No one at the hotel called us to inform us. My husband calls the front desk and ask what is happening. Apparently they need to call the lock company to come open the door. But they do not open till 8am. It is now 3:30am. We haven't slept, we're in evening attire, my husband needs his breathing machine to sleep at night. Our car keys are in the room, so we can't go anywhere or get anything to hold us over the next day. It's now 5:30am the general manager Camron Kahn finally arrives and pops the door open. We finally grab out things, slept at this trash hotel for a few hours and left. This has been a disaster. Ruined our entire mini vacation. The general manager called us again to apologize, but instead made light of the situation, like this was to big deal. If you can't manage a hotel, maybe you should find a different career. We did get our full refund. That's the only thing positive from this situation. Never again.…
Pros: Very comfy bed. Nice room layout. Convenient location (walk to grocery stores) Parking availability is okay, with extra space on basement level. For COVID, breakfast is delivered to the bedrooms. Cons: Offered "hot breakfast" but only served hot items which contain pork products. Had no cereal available. Non-smoking room smelled strongly of weed. Poor quality TV (low res image and color made it hard to watch). I advise bringing disinfectant wipes with you and cleaning surfaces yourself. The toilet seat was not perfectly clean in my room but was fine after I cleaned it myself.
Nice location but really ghetto guests. Drug dealers, pimps and prostitutes. Staff was really nice and the beds were excellent. Breakfast was decent. Location was perfect for restaurants and stores. WiFi didn’t work in my room and the noise from the ghetto people made me have to change rooms
I Arrived to Pasadena Ca. And Green tree Pasadena was the first hotel with available rooms, I was properly greeted by "FATIMA" And she was such a wonderful host from the time I walked into the lobby She showed me so much concern about my well being until I was in my comfort zone. Great job with your hired staff. She truly displayed how a guest should be treated.👍🏼👍🏼👍🏼