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Hilton Pasadena

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Hilton Pasadena
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999 Reviews from our TripAdvisor Community

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Showing 964: English reviews
Simi Valley, California
1 review
1 of 5 stars Reviewed 6 days ago NEW

Horrible experience noisy staff was not considerate. I stayed a Marriott the next day and had better service. Would not recommend this places do I am a Hilton member. The only positive was the girl that checked me in gave me water

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank ruthg522
Joe T, General Manager at Hilton Pasadena, responded to this review

Dear Ruthg522, Thank you for taking the time to post a review of your stay with us. I was concerned to read your feedback, and would feel as frustrated as you were if the same happened to me, please accept my sincerest apologies. When time permits, I would like an opportunity to connect and learn more about your stay. Please... More 

Chicago, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel staff was amazing! Great stay and reasonably close to attractions, stores and restaurants. We opted to take the hotel shuttle and walk ,as well which was easy to do in California! We got bottled water as soon as we checked in which was helpful for thirsty travelers.We would def come back here after they remodel.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Gia846
HiltonPasadena, Manager at Hilton Pasadena, responded to this review

Dear Gia846, Thank you for the great feedback you have provided us. We truly appreciate it and happy to hear you were able to take advantage of our hotel shuttle which can take guests up to 2 miles radius from the hotel. We look forward welcoming you back to the hotel in the not too distant future! Best regards, Jayne... More 

Riverside, California
2 reviews
5 of 5 stars Reviewed 1 week ago

Attended in event in the downtown area of Los Angeles with my husband and this hotel had the best pricing for our short stay. It was about 15 mins from the event, rooms were nice and clean just wish it had a refrigerator in it. Staff was very friendly and breakfast in the restaurant was delicious!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank trex20162016
HiltonPasadena, Manager at Hilton Pasadena, responded to this review

Dear Trex20162016, Thank you for taking a moment to share your experience with us. Glad to hear our location served conveniently from where your husband needed to be and was able to experience breakfast in Trevos Restaurant. Many thanks as well for recognizing our staff, they were very thankful for your kind words. We look forward to welcoming you back... More 

Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nothing special. Priced too high for the value received, plus getting charged for parking. Not enough parking spots. Breakfast in restaurant priced high. Starbucks on-site closed early. Very busy in the morning.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank J S
HiltonPasadena, Manager at Hilton Pasadena, responded to this review

Dear J S, Thank you for taking the time and posting a review in Trip Advisor. I’m terribly sorry to hear that your stay was not as expected and would love an opportunity to learn more. When time permits please feel free to reach out me directly. Best regards, Jayne Betts Director of Rooms 626-584-3100 More 

Oakland, California
Level Contributor
90 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff at this hotel are amped up to make sure you feel they care. The property is older, but the rooms and public spaces are more than comfortable. We just stayed one night so didn't use many of the amenities. Highly recommended

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank ray94611
HiltonPasadena, Manager at Hilton Pasadena, responded to this review

Dear Ray94611, It was a pleasure to welcome you as our guest, and very happy to hear you enjoyed your overall stay even though it was a short one. Many thanks for recognizing our staff, and for noticing our rooms and public spaces more than comfortable. Thank you for recommending us and we look forward to welcoming you back in... More 

East Brunswick, New Jersey
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I found this a comfortable hotel with a pleasant front desk staff. The fitness center is pretty well equipped. Pretty good location. Easy walking distance to many restaurants. They are in the process of upgrading the HVAC system to replace individual room units with a central system which should reduce the noise level from the units, which actually isn't too... More 

Helpful?
Thank Dave8816
HiltonPasadena, Manager at Hilton Pasadena, responded to this review

Dear Dave8816, Glad to read you enjoyed your stay! Looks like our location was a good fit and happy to hear you were able to use our fitness center. Thank you for mentioning our pleasant front desk staff, they were very thankful for your kind words. We look forward welcoming you back hopefully sometime soon. All the best and safe... More 

Antioch, California
1 review
5 of 5 stars Reviewed 2 weeks ago

The stuff was tremendously helpful and there are several people that I would actually like to highlight because they just went out of their way to make our stay more pleasant. First Casey at the desk was just amazing letting us check in early and just being so kind to us, she asked us what brought us to the area... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank martiralexanderz
HiltonPasadena, Manager at Hilton Pasadena, responded to this review

Wow! It is such a pleasure reading your review, thank you for taking the time to do so! Casey, Adriana and Eddie are all smiles when they read your feedback, so manyt thanks for recognizing them. Please do not hesitate to contact me directly should I may be of assistance to you in the future. Until then, we excitedly await... More 

La Quinta, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I recommend a different hotel; the Westin down the street. The Front Desk and valet Staff have no idea what Customer Service is; these people need C/S Training in the worst way. Other than Patrick and Dylan at the Front Desk, the rest of the Staff did not know how to "smile", did not appear "happy", appeared to "care-less" about... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jim H
HiltonPasadena, Manager at Hilton Pasadena, responded to this review

Dear Jim H, I’m terribly sorry to hear your stay was not at all what you were expecting nor what is synonymous with Hilton Service Standard. When time permits, I would like an opportunity to connect and learn more about your stay. Thank you for recognizing Patrick and Damian at the Front Desk, they were very appreciative of you doing... More 

Muskegon, MI
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The service was A+ from the time we arrived to departure...and even after. Very friendly staff, they made an effort to say hello when passing in hall and ask if I needed anything. The room was very clean and had excellent bedding. I left some personal belongings in my safe and when I called they mailed them to me. A+... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Chris K
HiltonPasadena, Manager at Hilton Pasadena, responded to this review

Dear Chris K, Thank you for the amazing and thorough review! It was such a pleasure reading it and for everyone here in TripAdvisor to read. So glad you had an opportunity to experience the true hospitality our staff sincerely provides every day. Sounds like we are the perfect fit for your travels and hope to have you back soon!... More 

Mumbai, India
1 review
4 of 5 stars Reviewed 3 weeks ago

Second time I stayed in this hotel. Comparatively the rooms are simple and good for stay. Good hotel for family stay. The Check-in Check out service was very quick and co-operative. Need to improve illumination in room.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Chetan C
HiltonPasadena, Manager at Hilton Pasadena, responded to this review

Hello Chetan C, It was a pleasure to welcome you back, thank you for your loyalty to the Hilton Pasadena! Glad to know you enjoyed your overall stay and will take your suggestion into consideration when we start updating our rooms. We hope to see you again sometime soon, please do not hesitate to reach out to me directly if... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Hilton Pasadena

Address: 168 S Los Robles Ave, Pasadena, CA 91101-2430
Location: United States > California > Pasadena
Price Range: $169 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Pasadena 3.5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Hilton Pasadena Hotel Pasadena
Hilton Hotel Pasadena
Pasadena Hilton Hotel
Hotel Style:
#4 Business Hotel in Pasadena
#9 Family Hotel in Pasadena
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