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Sheraton Pasadena

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Sheraton Pasadena
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705 Reviews from our TripAdvisor Community

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Showing 684: English reviews
Sydney, Australia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 24, 2014 via mobile

Depending on what you're in LA for this is a quiet out of the way, but close enough, place to stay I when in LA. Great hideout. Also awesome if you're at the Pasadena Convention Centre or Theatre. Good rooms, much better than many places I've stayed downtown. Easy access to a range of restaurants, although limited shopping in walking... More 

Helpful?
1 Thank StuntcarDriver
Experience l, Manager at Sheraton Pasadena, responded to this review

DearstuntCardriver, Thanks for your feedback, we're excited that you enjoyed your stay with us. We hope to see you back soon. Thanks, Guest Services Manager More 

Torrance, California
1 review
5 of 5 stars Reviewed August 22, 2014

I'd like to give special thanks to..asst manager Josh very professional seems to be a great guy..bar tender Ron very funny sociable great sense of humour does the company justice..and last but not least Michelle, Michelle and Michelle three great girls exstreamly compelling like I said they all made me feel like a king...

Helpful?
Thank mtwalk
Experience l, Manager at Sheraton Pasadena, responded to this review

Dear Mtwalk, Michelle, Michelle, Michelle, Ron, Josh and the team are thrilled that you enjoyed your journey. We hope to see you back very soon. Thanks, Guest Services Manager More 

Los Angeles, California
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed August 20, 2014

The location is excellent. You can walk to Old Town, Paseo Colorado, Convention Center, it's also close to the Metro. The room was nice and the bed comfortable. Room service breakfast was quick and tasty. TV remote was not working and someone came up within minutes of my calling for a replacement Now for the not so great: 1.) The... More 

Helpful?
Thank Ingrid P
Experience l, Manager at Sheraton Pasadena, responded to this review

Dear yippyskippy092, Thanks for your feedback in regards to your recent journey at our hotel. We have shared your comments with our team and we will make sure to fix any challenges ASAP. If you do give us another chance, please contact me and I will make sure your next stay exceeds your expectations. Thanks, Art 626.449.4000 More 

Boston, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 19, 2014

I have been making monthly Trips to Pasadena for 5 year almost always staying at the Sheraton Pasadena. The entire staff from Reservations, to Bellmen, to front desk staff, to restaurant staff to the house keeping is just GREAT. The staff seems to be empowered by management to offer more than just what is needed to hotel guests. The Staff... More 

Helpful?
Thank WMD06360
Experience l, Manager at Sheraton Pasadena, responded to this review

Dear WMD, Our staff is really excited that you enjoyed your journey with us. We hope to see you back very soon! Thanks, Guest Experience Manager More 

North Vancouver, Canada
Level Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed August 16, 2014

Decided to try a stop in Pasadena for a couple days, then came the decision of Westin vs. Sheraton... Normally, I opt for Westin, but it was booked solid for the days I needed. Fortunately, our stay was excellent overall. The staff were friendly from check in to check out, and the hotel situated in a nice within a short... More 

Helpful?
Thank 457khz
Experience l, Manager at Sheraton Pasadena, responded to this review

Dear 457khz, Thanks for choosing us! Our staff is excited that we exceeded your expectations. We hope to see you back soon. Thanks, Guest Experience Manager More 

San Ramon, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 16, 2014

Overall great stay experience. Sheraton Pasadena Staff is like my family away from home. I normally travel every week to different states and stay at different hotels due to the nature of my job. Sheraton Pasadena is my preferred hotel in L.A. Staff like Khaurontha Williams makes the stay experience comfortable.

Helpful?
1 Thank Mohammad Z
Experience l, Manager at Sheraton Pasadena, responded to this review

Dear Mohammad Z, Thanks for staying with us. We hope to see you soon. Thanks, Guest Experience Manager More 

Mandurah, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 15, 2014 via mobile

Great location. Comfy beds. Very helpful staff especially the guys out the front. Special mention to Henry who shuttled us to and from the pool. The only negative was a second deduction of accommodation from the credit card but this was rectified quickly. Thanks for a wonderful week Sheraton.

Helpful?
Thank Toneeh
Experience l, Manager at Sheraton Pasadena, responded to this review

Dear Toneeh, Thanks for your feedback. Henry and our staff were really excited to hear that you enjoyed your stay with us. Thanks, Guest Experience Manager More 

Pasadena, California
Level Contributor
213 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
1 of 5 stars Reviewed August 15, 2014

We have stayed here before. One of the reasons we returned (My husband approx. 30 times this year) was the location and the staff like Khaurontha Williams. But we will never be back again. I'll try to make a long story short. We were in the hotel from a Thursday to Tuesday. On Saturday my husband became very ill and... More 

Helpful?
2 Thank fro2
Experience l, Manager at Sheraton Pasadena, responded to this review

Dear fro2, We apologize for any inconvinience recieved during your stay with us. We are in the process of making sure all guests expectations are exceeded. Your feedback gives us a training oppurtunity with certain staff members and deparments. Please rest assured that we will fix the challenges ahead of us. I sincerely hope you give us another chance, so... More 

Melbourne, Australia
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 13, 2014 via mobile

Other Sheratons we have stayed at around the world have been 4.5 or 5 stars. Have never heard of a 3 star Sheraton, but after having stayed at the hotel, we know why. The room we had was huge, which was fantastic. However, it had an adjoining room (which was locked) but let a lot of noise through from the... More 

Helpful?
1 Thank Tara P
Experience l, Manager at Sheraton Pasadena, responded to this review

Dear Tara P, Your comments are valuable to us. We're glad you stayed with us and hope to see you soon. Thanks, Guest Experience Manager More 

Austin, Texas
Level Contributor
141 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed August 12, 2014

I got stuck in gridlock in LA and decided to skip the traffic and get a hotel; Sheraton Pasadena was the nearest that I could get with SPG points. As Sheratons go this hotel, as other reviewers have noted, is one of the older ones... seems unrenovated since the 80s and doesn't have a big, airy lobby like most newer... More 

Helpful?
1 Thank Veronica S
Experience l, Manager at Sheraton Pasadena, responded to this review

Dear Veronica S, Thanks for your comments, we hope to see you soon. Thanks, Guest Experience Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Business Center with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 

Additional Information about Sheraton Pasadena

Address: 303 Cordova St, Pasadena, CA 91101-2426
Location: United States > California > Pasadena
Price Range: $171 - $430 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
Number of rooms: 317
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Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton
Hotel Style:
#7 Business Hotel in Pasadena
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