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191 N Los Robles Ave, Pasadena, CA 91101-1707
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$306
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Free cancellation until 05/14/22
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (521)
360
Panoramas (15)
Room & Suite (231)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Pasadena
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 32 hotels in Pasadena
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Paid wifi
Rooftop pool
Outdoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, Spanish

Location

Full view
96Great for walkers
Grade: 96 out of 100
29Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
1610Reviews21Q+A100Room tips
Traveler rating
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Popular mentions
Vanessa V wrote a review Jan 7
3 contributions1 helpful vote
I stayed from 1/5-1/7, we stayed in pasadena to visit a specialty doctor for my fiance. The stay itself was alright but one experience made this stay make me never want to come back. When we checked in, we self parked and the front desk employee told us our parking was going to be $17 for overnight (we weren't going to go anywhere) and she validated it. So on the morning of 1/6 around 530-545 AM, we made our way to a very early appointment so went to the pay station to pay what we were told was $17. The total was $36. No one was at the front desk to help, security was walking through the parking garage and couldnt help but told us to go through the valet exit bc there is a call button and they can badge us through. No one answered the call button. Desperate to get out of the garage without paying double what the hotel told me, I ran up the ramp to find a valet. This valet was the only one at this time and I didn't get his name. He said he'd come down to help us at the exit. So he came down and put our ticket through where it again said $36. He asked for $17 cash to pay for our ticket through their system. I only had $15 cash and he said ok he will put the $2 balance to our room and asked which room we were staying in. He badged us out with his valet badge. Upon checking out, there was no $2 balance. This valet literally took the money for his own tip and assured me that it would be given to the company. AWFUL. I feel so stupid to give a valet a $15 tip just to badge us out instead of truly helping us pay our real ticket to the parking company. Otherwise the rooms could use updating. My hair dryer didn't work and the toilet paper holder was lop sided. Only upsides were that it was quiet and the gym was nice.
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Date of stay: January 2022Trip type: Traveled as a couple
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Response from Siamak Nassirpour, General Manager at The Westin Pasadena
Responded 1 week ago
Dear Vanessa V, Thank you for taking the time to share your concerns with us. I am deeply sorry to hear that the parking charges and options were not explained to your thoroughly upon arrival, hence, causing disruption in the early hours in the morning. Our parking facilities are owned and managed by a separate entity and not part of the Westin Hotel. Please reach out to me at your convenience so I can direct you to their management team for a rapid resolution. Thank you again for staying with us and happy new year.
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Plucas1234 wrote a review Jan 5
Downingtown, Pennsylvania208 contributions34 helpful votes
Stayed here with group of alumni from Washington and Jefferson College to celebrate 100th anniversary of playing Cal to a 0-0 tie. in the Rose Bowl. Great. Room was small but very comfortable. Great location easy walk to Old Town Pasadena. Slight disappointment in restaurant selection. Would stay here again if traveling to Pasadena.
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Date of stay: January 2022
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Sandra F wrote a review Dec 2021
9 contributions
I’ve been staying at this property for at least the last ten years. Today’s checkin was a huge disappointment. Valet guy had no interest in helping us once we said we weren’t valeting the car even though we were checking in and asked for a luggage cart (ignored). I had to go get one on my own and start unloading. It was raining quite a bit and the valet just stood there watching our stuff get wet. We finally got someone who cared to help us. At checkin, the woman didn’t realize we had breakfast included in our rate (I had to ask about it) and then didn’t tell us anything about it (is it in restaurant? Is there a max?). Perhaps the most disappointing is the new pet policy of $50 per room PER NIGHT. That’s a bit outrageous. We travel with our dog and stay here every year (except last year due to Covid). In the past, there was no fee which is why we opted for this hotel versus other Marriott properties nearby (esp being lifetime Gold). The front desk said this has always been the policy. No, sorry lady, it has not. Didn’t offer additional water or any other pleasantries, no dog bed - very transactional. After 10 years, not sure I will stay here again. Service is definitely not on par with the Westin name or the service level in the past.
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Date of stay: December 2021Trip type: Traveled as a couple
Room Tip: Overnight parking on Pasadena streets is not allowed EXCEPT during the Christmas and NY holiday...
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hillrich wrote a review Dec 2021
Oakland, California36 contributions2 helpful votes
Modern, well maintained hotel Found the room to be a bit smaller than pictured. Notwithstanding, the room is modern and very clean. Some quick tips when booking: Confirm your room is not on the south side of the 4th floor as there is a lot of foot traffic on this floor (guests going in and out of the pool area) and you can hear people who may yell outside on the street.
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Date of stay: May 2021Trip type: Traveled as a couple
Room Tip: Confirm your room is not on the south side of 4th floor as there is a lot of foot traffic on this...
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Larry D wrote a review Nov 2021
South Pole482 contributions311 helpful votes
If you read some of these reviews you'd think it resembles more of a Four Points Hotel rather than a Westin. I don't see it. I've been here three times in the past decade with the most recent one last month. It is still a top notch hotel. My only gripe is housekeeping hours, in that I left my iphone charger in the room and when I realized I had done so at 5 PM on the afternoon of check out, that department handling lost & found had already closed for the night. I'm sure it's a lasting effect of Covid and skeleton levels of staffing. Eventually Marriott is going to have to "man up" and start having better staffing levels/hours.
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Date of stay: October 2021
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PRICE RANGE
$153 - $371 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin pasadena hotel pasadena, westin pasadena, pasadena westin
LOCATION
United StatesCaliforniaPasadena
NUMBER OF ROOMS
350
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Frequently Asked Questions about The Westin Pasadena
Which popular attractions are close to The Westin Pasadena?
Nearby attractions include City of Pasadena City Hall (0.1 miles), Pacific Asia Museum (0.2 miles), and Pasadena Museum of California Art (PMCA) (0.2 miles).
What are some of the property amenities at The Westin Pasadena?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Westin Pasadena?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Westin Pasadena?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to The Westin Pasadena?
Conveniently located restaurants include Yard House, Europane, and Ruth's Chris Steak House.
Are there opportunities to exercise at The Westin Pasadena?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Westin Pasadena have an airport shuttle?
Yes, The Westin Pasadena offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Westin Pasadena located near the city center?
Yes, it is 0.2 miles away from the center of Pasadena.
Are any cleaning services offered at The Westin Pasadena?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Pasadena?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Pasadena offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.