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191 N Los Robles Ave, Pasadena, CA 91101-1707
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (512)
360
Panoramas (15)
Room & Suite (255)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Pasadena
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 32 hotels in Pasadena
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Paid private parking on-site
Paid wifi
Rooftop pool
Outdoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Massage
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Centrally Located
Languages Spoken
English, Spanish
Hotel links
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1590Reviews21Q+A100Room tips
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Popular mentions
2hi2cu wrote a review Yesterday
San Diego, California86 contributions46 helpful votes
Was disappointed in the Pasadena Westin. Have stayed many times throughout the past 20 years and the degradation is very sad. We had a room with two double beds that was “upgraded” because of my lifetime Bonvoy Gold membership. The room reminded me of a room in London or NY — soooo small. Shower was horrible and the overall cleanliness and “feel” of the hotel and our room was not up to their previous standards. Will not stay here again when in the area. The Best Western Plus rooms we’ve stayed in in other cities are way better and more comfortable.
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Date of stay: June 2021Trip type: Traveled with friends
Room Tip: Do not stay in two double bed rooms
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sunjoe075 wrote a review Jun 15
Princeton, New Jersey1471 contributions209 helpful votes
Ultra clean rooms and pandemic procedures in place. Made our stay very secure. A lot of eateries within walking distance. Staff are friendly and welcoming. Will check the outdoor temperature controlled swimming pool and gym later. On site eatery is called Ventanas and has indoor and outdoor seatings.
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Date of stay: June 2021Trip type: Traveled as a couple
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Albert L wrote a review May 2021
1 contribution1 helpful vote
My wife and I (as Gold Elite Members) stayed at the Pasadena Westin for 3 nights (5/2 - 5/5/2021) during which we encountered a couple of "hotel management" problems, as follows: 1. Front Desk Staff problem: On 5/3, we went out for a personal trip and returned to the hotel at around 3 PM and found that our room was NOT MADE UP. I approached the front desk about the problem and they told me the reason: "Housekeeping reported that they have found evidence of guess smoking in the room." I've repeatedly told the front desk clerk that both my wife and I have NEVER smoked in our lives. The clerk insisted to adhere to the "evidence" they found and showed me a picture of the evidence. I then noticed the "Evidence Picture" is indeed in a different room than ours. Someone at the front desk mistyped the room number in their textual communication to the housekeeping staff (room #1143 was mistyped as #1134). OK, I understand that all of us made mistakes. So I informed the front desk clerk that my wife and I would wait in the lobby and requested the clerk to let us know when our room is ready. Unfortunately, the clerk, knowing that we were just sitting nearby in the lobby, said: "We don't know when the room will be made up. Therefore we cannot tell you when to go back to your room". For goodness sake, even a two-star motel staff can do better than that. :-( 2. Hotel Management Problem: On 5/4 at around 1:30 am, the fire alarm was somehow turned on, keeping us up in the middle of the night. The hotel management did broadcast on the PA system saying that the alarm was "false". But then the alarm kept on sounding, on and off, for more than 30 minutes. Then at around 7:30 am we were wakened up again by the same FALSE fire alarm. It is clear to us that Hotel Management DID NOT KNOW how to fix the defective fire alarm system. These are two significant "management issues" that show that there should be better staff training for a five-star hotel in the esteemed Westin Hotel chain. Naturally, my wife and I were quite disappointed about this particular stay, to say the least
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Date of stay: May 2021
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aroundtheworld787 wrote a review May 2021
63 contributions26 helpful votes
Had a present stay at the Westin Pasadena! I was in town for a track race last month and everything was wonderful. Mark checked me in and was so accommodating, professional, and truly provided memorable service. I’m also happy the restaurant was open for breakfast. Thank you.
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Date of stay: April 2021Trip type: Traveled solo
1 Helpful vote
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Lisa K wrote a review May 2021
Hollywood3 contributions17 helpful votes
First, we're tough on properties, so that the hotel was remarkable enough to warrant making a review is noteworthy. We needed a place to stay while letting open house occur at home. Weather has been on the cool side, so beach was not a choice. Add that we have two dogs that would have to make the stay with us Pasadena has good eats, and good walking areas, so we chose to book here. TBH, the property is certainly not a resort property, but more a business support type feel. Access to the entrance is a circular drive, the attendants were helpful in finding a luggage cart, and they offer valet and self park for the same price. It's the front desk that makes this property valuable. We were given an opportunity to upgrade to a junior suite, and they were delightful in doing so. The junior suite room is spacious, with a 2 TVs, sectional sofa, built in desk, and free internet. Was some concern the dogs were going to be freaked by staying in a hotel room, and there was quite a bit of growling and burst barks, but eventually they settled in for the night. There was a wedding party at the hotel, but it wasn't an issue. Briefly there was some rambunctious activity but all was quiet by 10pm Hotel is close walking to old downtown, and cutting through city hall makes quick work of it, too. Should mention that there's a nice park just down a couple of blocks, and the dogs were super happy about it. Back to the front desk. They were kind enough to get us early check AND late check out. We were elated with the results, so we booked another Saturday night. Mark, the front desk person, was exceptional in addressing our needs when we hit a bump on arrival today. Can't say enough about how well he handle us, and was able to take care of the issue. We just returned from a luxury property in the desert and that front desk wasn't as friendly or as quick of foot as Mark is here at the Westin. Again, we're a bit painful as hotel guests, so take this in consideration when looking around for accommodations in Pasadena.
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Date of stay: May 2021
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PRICE RANGE
$153 - $371 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin pasadena hotel pasadena, westin pasadena, pasadena westin
LOCATION
United StatesCaliforniaPasadena
NUMBER OF ROOMS
350
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Frequently Asked Questions about The Westin Pasadena
Which popular attractions are close to The Westin Pasadena?
Nearby attractions include City of Pasadena City Hall (0.1 miles), Pacific Asia Museum (0.2 miles), and Pasadena Museum of California Art (PMCA) (0.2 miles).
What are some of the property amenities at The Westin Pasadena?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Westin Pasadena?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Westin Pasadena?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to The Westin Pasadena?
Conveniently located restaurants include Yard House, Europane, and Ruth's Chris Steak House.
Are there opportunities to exercise at The Westin Pasadena?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is The Westin Pasadena located near the city center?
Yes, it is 0.2 miles away from the center of Pasadena.
Are any cleaning services offered at The Westin Pasadena?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Pasadena?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Pasadena offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Pasadena?
The staff speaks multiple languages, including English and Spanish.