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191 North Los Robles, Pasadena, CA 91101
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Traveler (523)
360
Panoramas (15)
Room & Suite (233)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Pasadena
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 32 hotels in Pasadena
Location
4.5
Cleanliness
4.3
Service
4.1
Value
3.8
GreenLeaders Bronze level
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Paid private parking on-site
Paid wifi
Rooftop pool
Outdoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Breakfast available
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English, Spanish
Hotel links
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1633Reviews21Q+A100Room tips
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Sue Carlson wrote a review Sep 18
1 contribution
Coming from a hotel "snob",saying that this Westin is one of the finest hotels I've had the pleasure of staying in means a great deal. Kudos to the professional and friendly staff - especially Adrionna, Autumn, Erwin, Guille and Marcos. Location perfect and interior and exterior first class.
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Date of stay: September 2022
Value
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Room Tip: Ask for a mountain view - higher floors are desirable
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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cbinla wrote a review Jun 2022
Pasadena, California25 contributions38 helpful votes
Hotel's Favorite
My husband and I stayed at the Pasadena Westin while we had my my mom and family staying in our home for my mother’s 80 th bday celebration. The Westin was very relaxing . The front desk check in was quick and very helpful! Our room was lovely and the Westin beds and pillows are always sooo comfy! ( just what we needed to relax) Every member of the staff that we met were really friendly and professional. I highly recommend this Pasadena hotel! Thank you!!
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ryan E wrote a review Sep 15
1 contribution
My room was pretty standard, single King Size bed. Room was nice and clean, needs a little update here and there but you can tell they probably update their rooms as the years pass. My bed thought, VERY comfortable! I did not know The Westin has their own mattress company called the Heavenly Bed. I might replace my Purple with this instead.
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Date of stay: September 2022
Location
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Serra T wrote a review Sep 14
1 contribution
I spent hours on the phone and via email to move my reservation by 1 day only for 1 of the rooms out of 2. None of the agents I spoke to had proper access to the system to modify my booking. It was shocking. I was told to call the hotel's reception, who'd tell me I would need to speak to the central reservation system. Their reservation systems are centralized and that center is nowhere to be found. Finally, I received an email from an agent saying that it was resolved and my booking was modified. A couple of days after checking into the rooms, I noticed there was a charge on my credit card for $247. Receptionist told me it is a deposit and will be refunded. After the trip, it was not refunded and I had to contact the hotel to find out actually my trip wasn't modified but rebooked instead by the agents and it was a no-show charge for one of the rooms and I am being told this is my mistake and I will not be refunded. If this was a no name hotel, I would be convinced that it was a complete scam. I will not let go of this till I have my refund as it is incredibly unfair but I am losing my sleep over it and how unhelpful the customer service agents are just unbelievable. Literally a nightmare. They really need to create proper IT systems if they want to automize everything like this or give more access to their own staff and train them properly. This level of service is unacceptable for the price of the rooms. I am receiving an incredibly unfair treatment, wasting my time and my energy and really regret staying at this hotel instead of Hilton down the road.
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Date of stay: August 2022
Value
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Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Siamak Nassirpour, General Manager at The Westin Pasadena
Responded 1 week ago
Dear 311serrat, Thank you for taking the time to express your concerns. I am deeply sorry to hear your frustrations regarding your reservations and the additional charges that appeared on your statement. Please contact me at your convenience and I'd by happy to look into this for you. Thank you again and be well!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jim K wrote a review Aug 2022
1 contribution1 helpful vote
Talk to bottom trash can hotel. Be wary, they lure you in with smiles and nice attitudes, then deliver sewage smelling rooms, which they try to cover with air fresher, squeaky beds, and then make you think they'll accommodate you at check out, and they don't! They gave me a discounted upgrade fee for a suite (that was already empty) and they used that as justification as to why the sewage smell was OK! AWFUL. The only shining start is the hotel restaurant which had wonderful service and food/ drinks, especially Norman and Cesar. They were excellent! The rest was absolutely awful. Would never stay here again and working on disputing the charges to get funds back. Stay away!!
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Date of stay: August 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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tinydragonlady wrote a review Jul 2022
2 contributions
We stayed at this hotel for one night. The building looks like a historical building and it is connected to an area that leads to City Hall that is the go to spot for photos if you are in Pasadena. We got a room on the higher floor with a view facing the City Hall. After around 8pm, City Hall lights up and offers a great view. The room was small and very traditional and standard, something you expect from maybe 15 to 20 years ago. Front desk and parking staffs get the job done but lack passion at the job. It is definitely not the kind of attitude I expect from Westin. Next time if I have to stay at a hotel in Pasadena I would probably consider other choices. Side note: There are nice restaurants near the hotel. California Pizza Kitchen is just 1 min walk. We got Tender Greens which about a 10 minute walk and brought it back to the hotel. There are also many restaurants on Colorado that's within minutes of walking distance.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Siamak Nassirpour, General Manager at The Westin Pasadena
Responded Jul 11, 2022
Dear tinydragonlady, Thank you for taking the time to post a review regarding your most recent experience at the Westin Pasadena. I am delighted to hear that you enjoyed the location and the surroundings. I am disappointed to learn that our service and product were not to your expectations and standards. I appreciate your feedback and will ensure your concerns are looked into for immediate correction. If I can be of any assistance, please feel free to contact me.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nancy W wrote a review Jun 2022
Fanwood, New Jersey61 contributions32 helpful votes
The Westin Pasadena was an overall good experience. The staff were very nice, especially the front desk and the wait-staff. There was breakfast available, and the fruit salad which came with the continental breakfast was very good. The parking was ok, as we used valet. The car was ready as needed, the the valet staff were very nice and accommodating, even with a very early departure. My main suggestion for an improved experience was if there were a few bottles of water in the room (especially as we were Bonvoy members), as well as a refrigerator! We were there for 5 days, and it would have been convenient to have cold water and soda available in the room, as well as a few snacks which we could put in the refrig. Also the room, only had 2 drawers. There were several cabinet-type storage areas, but that is not as convenient. The bathroom water pressure and hot water were great! The shelf space however was minimal, especially for two people including one with cosmetics and hair accessories. Overall for a business-type hotel, with an excellent location and easy access to restaurants within 2 blocks, I would recommend it.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shojin wrote a review Jun 2022
Orange County86 contributions68 helpful votes
This room has nice views, comfortable beds and good service. We got a room at the last minute because we checked out of a hotel that was not satisfactory. The room had a bathtub and a sofa/lounger. Good sized. Walking distance to restaurants.
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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@sea wrote a review Jun 2022
4 contributions
The Pasadena Westin is well situated with truly lovely decor and an absolutely charming courtyard cafe/bar area. Beds are comfortable, room was clean. Unfortunately the experience with front desk check in was not great. But what truly took away from our three days here was the unbelievably poor service at the Ventanas restaurant. We ate there four times and also had drinks on the patio and each time it was the same. Honestly I would not come back based on the consistency of the awful service.
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Siamak Nassirpour, General Manager at The Westin Pasadena
Responded Jun 12, 2022
Dear Alwaysatsea, Thank you for staying with us and your candid feedback. I am happy to learn that you like our location and what our brand has to offer in the Pasadena area. I am deeply saddened to hear that we did not meet your expectations by offering you the friendly and cordial service that is expected from our staff and part of our Westin culture. I hope you accept my deepest apologies.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
luxuryqueenMelbourne wrote a review Jun 2022
Melbourne43 contributions41 helpful votes
This is one of the allegedly better four star hotels. On the plus side, the bed is comfortable, the bar and valet staff are friendly. Nice bar and restaurant ambience. The room itself was reasonably sized. But I have never eaten room service (from a very limited menu) from plastic plates delivered in a paper bag with bendy plastic cutlery before. I didn’t make a fuss about the small bug in the lettuce but it didn’t leave me feeling super happy. Nothing in the mini bar except water. Not even a bar of over-priced ordinary chocolate?? The room was tired, chipped desk furniture, a stained office chair. I think there were three hangars in the wardrobe. C’mon Marriot - you should do better at this price point. I paid about the same for a Marriot at Sea-TAC that was soooo much better.
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Date of stay: June 2022
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Siamak Nassirpour, General Manager at The Westin Pasadena
Responded Jun 7, 2022
Dear luxuryqueenMelbourne, Thank you for taking the time to post your review. I am disappointed to learn that we did not meet and exceed your expectations as a valued customer. We do appreciate your constructive feedback and are working diligently to ensure that all amenities and perks of the hotel are restored to their pre-covid levels. We can only improve our services and enhance the experience through our guests feedback and comments, hence, we are truly grateful for the feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$192 - $329 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin pasadena hotel pasadena, westin pasadena, pasadena westin
LOCATION
United StatesCaliforniaPasadena
NUMBER OF ROOMS
350
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Frequently Asked Questions about The Westin Pasadena
Which popular attractions are close to The Westin Pasadena?
Nearby attractions include City of Pasadena City Hall (0.1 miles), USC Pacific Asia Museum (0.2 miles), and Robinson Memorial (0.1 miles).
What are some of the property amenities at The Westin Pasadena?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Westin Pasadena?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Pasadena?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to The Westin Pasadena?
Conveniently located restaurants include Yard House, Europane, and Ruth's Chris Steak House.
Are there opportunities to exercise at The Westin Pasadena?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Westin Pasadena have an airport shuttle?
Yes, The Westin Pasadena offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Westin Pasadena located near the city center?
Yes, it is 0.2 miles away from the center of Pasadena.
Are any cleaning services offered at The Westin Pasadena?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Pasadena?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Pasadena offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.