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The Westin Pasadena

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The Westin Pasadena
The Westin Pasadena
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1,217 Reviews from our TripAdvisor Community

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Showing 1,176: English reviews
Fort Myers Beach, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed at the Westin Hotel for 4 days and I must say the restaurant is one of the best restaurants in all of Pasadena. I are several meals there and it's moderately priced,, and the food was just as good as any restaurant down the block. The hotel overall was fantastic. Very clean, the staff was incredibly nice to deal... More 

Helpful?
Thank MatthewRix
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed at the hotel in 2014 for a convention. I returned again because it's a great price due to the block rate. The staff upfront are always friendly. I even got to check in early. Went up to my room on the 7th floor and it was quiet. I never heard anyone on my floor which was nice. Bathroom... More 

Helpful?
Thank Visente A
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

My husband and I wanted to do a staycation so we got a deal for 2 nights at the Westin Pasadena in a corner executive room on the 10th floor. You can choose to self park ($11 w/validation every time you leave the garage) or valet ($15/day), so we chose to self park and walk during our stay. I've read... More 

Helpful?
Thank Madeleine K
Management response:

Thank you for your feedback. I am sorry to hear about the long wait for your requested items and the poor condition of our guestroom. I will definitely look into this with our team. Meanwhile, I would like to take this opportunity to share some good news about our guestroom renovation that has been approved and scheduled to start early... More 

Huntington Beach, California
Level Contributor
194 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

decided last minute to book a room - so my hubby and I didn't have to drive back home after a late night concert held at the Rose Bowl [ we live in Huntington Beach, CA] OK price for the room - rather roomy with nice padded bench seating by the wooden shutters windows - we did have a parking... More 

Helpful?
Thank Roxanne M
San Diego
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

After being out all night at a Coldplay concert, my friend and I were starving because there was nothing in the area open (Sunday night). I called room service at 1am and was told and before even requesting anything specific, I was told "we are all out of food...there was a large group staying here for a concert and we... More 

Helpful?
1 Thank bsm9034
Management response:

Thank you for taking the time to give us this feedback. I am truly disappointed to hear about your experience with room service. What you described is highly unusual and unlike our team. Rest assured we are currently looking into this matter and will find out exactly what happened. Speaking for the rest of the team, we are in the... More 

Austin, Texas
Level Contributor
56 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We only stayed one night on our way out of L.A. It was our anniversary so they gave us drink coupons which was a nice gesture. We had a newly renovated room which was super nice. I loved the long seating on the window. This was right in the heart of downtown Pasadena so a lot of eateries and shopping... More 

Helpful?
Thank Valencia C
Singapore, Singapore
Level Contributor
117 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 4 nights. Rooms are decent and although not new, well maintained. Had a nice corner room with its own balcony. Bed was as usual for Westin, very comfortable. Check-in was quick and valet was efficient.

Helpful?
Thank Cecil L
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Pluses: Convenient accessibility to freeway and walking distance to restaurants and shopping. Elegant design of the property and grounds; comfortable, clean rooms. Beautiful, fresh floral arrangements throughout. Bartender Tammy was a lot of fun to talk to...she made our extremely long wait for our room more enjoyable. Minuses: I'm pretty sure nobody really cares to hear about another person's travel... More 

Helpful?
Thank Sandra L
A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago via mobile

I made reservation for a room with double beds and paid for the room in advance. Arrived at the hotel only to find out that they have given all rooms with double beds away and I'm left a king size bed while my brother slept on a tiny rolling bed. What a scam.

Helpful?
1 Thank A TripAdvisor Member
Management response:

Thank you for sharing your experience, and please accept my apologies for failing to provide you with the renewing experience you deserve. We strive to provide our guests with a comfortable room at all times, and I am incredibly disappointed to hear of our shortcomings. I will personally investigate the issues you’ve brought to our attention and address them with... More 

Naples, Florida
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is beautiful from the lobby to the room plus the restaurant and beautiful outside fire table, turtle fountain and lap pool. Room was fabulous. Clean, big, big tv and the sheets were over the top lovely. Even a full length mirror. We enjoyed happy hour in the bar and our server was so friendly and personal. A must... More 

Helpful?
3 Thank Bettie H
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 

Additional Information about The Westin Pasadena

Address: 191 N Los Robles Ave, Pasadena, CA 91101-1707
Location: United States > California > Pasadena
Price Range: $183 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
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