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We did a quick weekend trip to LA and opted to stay closer to the Rose Bowl as we had game tickets on Saturday night and I’m so glad we did. This property was perfect and we were able to walk to and from the...More
This was my second time staying at this property since I had enjoyed my stay very much the first time. My stay began with a very unfriendly night auditor who still must have only just begun his shift. I don't know what his name was...More
Response from Joker S, Manager at Residence Inn Los Angeles Pasadena/Old TownResponded 1 week ago
Thank you for choosing to stay at the Residence Inn Los Angeles Pasadena/Old Town and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of...More
I stayed here for a month. The staff are friendly and good. The rooms are also pretty decent and have their own Kitchenette ( Otherwise I would have gone bonkers without home food). They have a good pool & Jacuzzi. Opt for the pool View...More
I assume the guy checking me in at the front desk was a supervisor or manager (asian guy) since he seemed to be in charge and he was pretty unpleasant. He did great me upon entering but as soon as he found out I was...More
Response from Joker S, Front Office Manager at Residence Inn Los Angeles Pasadena/Old TownResponded 3 weeks ago
We have received your review, and I am sorry to hear that your check-in experience was unpleasant. Here at the Residence Inn Old Town Pasadena we strive to make everyone's stay a memorable experience regardless of the reservation details. I understand that the...More
What a pleasant stay we had at the Residence Inn Los Angeles Pasadena/Old Town! We were coming in from the Sequoia’s and before that San Francisco, so we wanted a nice place to rest our heads and recharge before heading home to Phoenix. From the...More
We were in a King room facing Fair Oaks Blvd. and the room was quiet. Most of the time we don't pick a room for the view since we spend little time in the room and it's usually dark by the time we get to the room. Hope... More
We were in a King room facing Fair Oaks Blvd. and the room was quiet. Most of the time we don't pick a room for the view since we spend little time in the room and it's usually dark by the time we get to the room. Hope that helps.