Our plane was delayed, but on arrival at the Clement hotel the receptionist was extremely helpful and welcoming. He immediately took care of the luggage, made sure we could have dinner and we felt at home in no time. That’s how it was throughout our stay. Impeccable.
This was our home away from home. Love this place, across the street from campus. Luxurious and special. A place to tell our student to come on over and bring your friends to brunch. It was honestly like having a really nice house right near campus.
Our daughter found this little hotel for us after we became very disappointed at how one of the top hotel in SF we were staying came out of COVID by charging pre COVID 5 star hotel rate but providing three star service, while blaming all shortcomings on COVID recovery complications. We stayed at The Clements for a week and it was one of the best hotel experience we enjoyed. This is a big thing for me as I am a long time Platinum Member of a five star American hotel chain before COVID. Despite its size (less than 40 rooms), Clement Hotel's hardware, service, food, amenities and supplies rival any six star hotel I had stayed around the world. Most important, its staff is world class from the hotel manager to the fellow cleaning the lobby. The personal chef & open kitchen (part of the hotel package) is just a wonderful convenience and gift for those with special diet needs like my wife. The added bonus is that the Hotel is a block from a small shopping center, across the street from Stanford University campus and a stone throw away from the train station. A national car rental site is next door. I highly recommend this Hotel.…
I was at Stanford attending a conference and had an amazing experience at The Clement. I loved everything about this hotel and it reminded me of my favorite hotels in Singapore, Lugano and Dubai. I stay in a lot of hotels and most of the time I am ready to return home. I could live at The Clement. The customer service is amazing and staying in a small hotel (23 suites) with everything included is a great experience. The staff (Bernie and Gail) and everyone I came into contact with treated us like royalty. The downside to this hotel is that it makes it difficult to go back to a regular hotel. I've stayed at both the Westin and Four Seasons in Palo Alto and The Clement is superior on every level. The amenities include 3 meals a day, snacks, drinks, beautiful suite, comfortable bed, heated floors, Toto Washlet bidet, Italian linens, soaking tub and a personal note written and signed by Mr. Clement Chen, the owner. This experience is one that you will fondly remember and I highly recommend this hotel.…
The Clement is a jewel. The staff was the best we have experienced out of hundreds we have stayed at. The service was incredible and the chiefs world class. We had a superb time and can't wait to return in the future. It is a perfect holiday.
We spend a lot of time in Palo Alto because of Stanford medical facilities. The Clement has become home for the times our visits require overnight accommodations. The staff knows us and knows what makes us comfortable. Our suite is ready upon arrival and stocked with our personal favorites. The suites are comfortable, but the entire hotel is cozy and feels like we’re staying in a nice home.
What a fantastic hotel! It’s an all-inclusive hotel which is quite unique. Service is top notch. Everyone is very attentive to your every need (without hovering). They think of everything in advance. The the rooms are so comfortable, very well appointed and sparkling clean. And the food! What an amazing treat every single meal was. The chef prepares everything to order…delicious!! My only disappointment was when we had to leave. We all wanted to stay longer. This hotel is a must stay when in the area. I know I will be back for sure.
Everyone at the Clement does a fantastic job in making our stay easy and great. Very service oriented. Just ask Sebastian, bernie, Gail and it will be handled. STAY THERE. it’s a pleasure! Great for family, business, leisure.
The all inclusive style of clement was new to me but welcome. Gayle and the entire staff made my entire stay warm, welcoming, and comfortable. As a solo female traveler I found myself in a bind when my return flight back home was booked at 11pm. Not only did Gayle allow me to maintain use of the property and my room until my departure, she and the staff always checked in to make sure I was comfortable. I’m not staying anywhere else when I find myself in Palo Alto on business.....I’ve clearly found a new family!
The Clement Palo Alto is located across El Camino Real from Stanford University and adjacent to the extensive offices of the Palo Alto medical clinic. It is extremely expensive. My wife and I paid just over $2000 a night for a small suite, which is the smallest accommodation the Clement has. That is an "all inclusive" price. It includes the room, all tips, food, beverages, etc. There are giant TVs and a heated triolet seat. The included food ranges from mediocre to excellent, depending what type of food you ordered.