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Crowne Plaza Palo Alto

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525 Reviews from our TripAdvisor Community

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Showing 495: English reviews
BLUFFTON
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 2, 2014

We checked in today...I was worried having read some of the reviews. Our room is lovely, spacious, and clean. Not "tired". The young man who took care of our car and luggage was very polite and the maintenance person, George, was a true delight. Full of manners and joy. So far we have not tried the food but I really... More 

Helpful?
Thank JOAN_MBluffton
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Hello Joan_MBluffton, Thank you so much for taking time during your stay to share your kind words. I am happy to hear you enjoyed your stay with us here at the Crowne Plaza Palo Alto. It is always wonderful to hear that your were pleasantly surprised by your experience. I will be sure to share your kind words with my... More 

Dublin
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed April 26, 2014

I stayed one night at this hotel while on business as a solo traveller. I found the hotel to be clean with reasonably friendly check in staff but that was the extent of my positive experience. The hotel was very, very basic and expensive. I stayed downstairs, the tiles resulted in no sleep as the corridor was very noisy all... More 

Helpful?
Thank Irish_Madge
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Hello Irish_Madge, Thank you for taking the time to provide feedback on your stay. I apologize that you did not fully enjoy your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We are currently in contact with our owners regarding property... More 

Rehovot, Israel
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed April 23, 2014

I recently stayed in the Crowne Plaza Palo Alto for several nights and ws disappointed. This is despite several previous stays over several years. The room furnishings were outdated and well in line for replacement, the airconditioner was noisy and breakfast was below average. In addition to all this I happened to coincide with some conference in town and the... More 

Helpful?
Thank Rami A
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Hello and thank you for taking to time to leave your feedback regarding your stay with us. We strive to make every guest experience memorable and all feedback, both good and bad, assist us to do so. I am so sorry to hear that your stay with us was less than staisfactory. We are currently in communication with our ownership... More 

Level Contributor
190 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed April 14, 2014

... according to a poster in the elevator. Not sure if they liked it. Average hotel with spacious rooms but getting a bit tired. Small and outdated fitness facilities. Breakfast uninspired. Rooms are expensive but comparable to similar hotels in the vicinity. Friendly staff.

Helpful?
Thank MrTrovador
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you so very much for taking the time to leave us a review! With honest feedback, we can take actions to improve. We have just hired a new Executive Chef and he begins soon and we are eagerly awaiting his input on our menus to ensure all meal periods have INSPIRED food and beverage offerings! Regarding our staff, thank... More 

Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 10, 2014

I stayed here on business travel and now I'm recommending that it be taken off their list of preferred locations. The hotel is in need of repair and it does not resemble the ambiance that they try to portray on their site. The pool was closed even though the outdoor pools at neighboring locations was open. Throughout the hotel many... More 

Helpful?
1 Thank Kirk E
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for taking the time to share your experience with us and I do apologize that we did not meet your expectations on several areas. Regarding our pool hours, I'll certainly look into extending the hours to accommodate early morning or late night usage. I will just need to find a balance between the happiness of the pool guests... More 

Port Hueneme, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 30, 2014

Great stay and wonderful staff. Thumbs up also on the Crown Plaza shuttle van free parking and internet. Lots of great food close by walking distance.Thank you I give them a 10 A+ great rates Came to see my son play baseball. Stanford vs Oregon came with 8 falimy members

Helpful?
1 Thank Baseball4mykids
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you so very much for choosing us as your preferred hotel while on your trip to see your son play baseball! Thank you for your feedback and we'll make sure to share it with our employees...it will brighten their day! Cheers...Matt More 

Horsham, United Kingdom
Level Contributor
80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed March 22, 2014 via mobile

Had a nice stay here, friendly staff, but had a couple of issues. 1 left my jacket in the bar one night, asked 5 members of staff about it, promised to ask house keeping, check lost property everything, but nobody found it, until I bumped into the night security guard who said, yeh we have it, it has been in... More 

Helpful?
1 Thank John H
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you John for choosing to stay with us during your trip to the Silicon Valley and I really appreciate your feedback on your stay. Thank you for your nice comments on our employees, I do agree, we have wonderful people here who are ever striving to make our guests happy on all fronts! My apologies on how we were... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 20, 2014 via mobile

They quote a rate and then bate and switch to an average price per night. Even the 2 desk clerks had a different explanation for the rate discrepancy! No valet. No service. Old and dated! Check out any other hotel before you choose this one!

Helpful?
2 Thank Lngggg
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for taking the time to write your review and I do apologize for any issue there was with the rate. To better help me understand what occurred, can you please e-mail me at matt.swanson@cabanapaloalto.com? I would like to understand and also find a way to make it up to you. Kid regards, Matt Swanson General Manager More 

Philadelphia, Pennsylvania
Level Contributor
191 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed March 15, 2014

$400 a night after driving past a Four Seasons, ouch. Hotel looks as if it were updated from an original Holiday Inn from the 60's by adding a mid-rise tower in the front of the former hotel (just my guess). Definitely dated but room was clean, bed was very comfortable, heat/cooling worked well, modern tv. Desk could have used an... More 

Helpful?
1 Thank Food_Snob_PA
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Thank you for taking the time to give us your perspective on your stay. With it, we can learn and improve! We are actively working with our management and ownership to prioritize our areas of opportunity so we can begin to make improvements. And I'm delighted that you gave us high marks in cleanliness, heating/cooling, bed comfort, and that our... More 

Philadelphia, Pennsylvania
Level Contributor
109 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed March 15, 2014

Spent a few nights here during a business trip. Have some familiarity with the Crowne Plaza brand and this location is not up to the expectations based on those past experiences. Staff were nice and accommodating, hotel is older and definitely dated, signs of wear and the need for a remodel. For a basic need - room to sleep in... More 

Helpful?
1 Thank M0rgoth
Matt S, General Manager at Crowne Plaza Palo Alto, responded to this review

Firstly, thank you for staying with us and secondly, thank you for your objective feedback! As you mentioned, we do have very nice employees who are ever trying to live our "One Step Ahead" service culture! Regarding showing signs of wear and tear, I appreciate your perspective and I am actively working with our management to prioritize and address our... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Discover all that Silicon Valley has to offer at the beautiful and comfortable Crowne Plaza Cabaña Hotel & Resort. You will find legendary comfort and modern luxury at one of the most premiere locations in Palo Alto. Affordable elegance and hospitality are waiting for you. After spending a full day browsing Palo Alto s charming boutiques, art galleries, and Stanford University, only 2.5 miles away, retreat to one of our 194 guest rooms decorated with casual Californian elegance and superb views of the peninsula or of the Santa Cruz Mountains. Guests will experience the height of relaxation with our Crowne Plaza Sleep Advantage Program, which includes: Comfortable New Beds, Sleep Amenities, and Guaranteed Wake-Up Call. Revitalize in the morning with our in-room coffee maker and complimentary gourmet coffee. The Crowne Plaza Cabaña Hotel & Resort is also proud to be one of the premiere certified 'Green' Hotels in Santa Clara County. Steeped in history, tradition and elegance, the Crowne Plaza Cabaña Hotel & Resort combines luxurious amenities of a vacation destination with all the high tech necessities of today's savvy business traveler. Surrounded by World Headquarters of HP, Google, SAP, Intuit, Sun Microsystems, & Yahoo, just to name a few. Come and enjoy what is the talk of the Silicon Valley, the 'new' Crowne Plaza Cabaña Hotel & Resort Palo Alto. ... more   less 

Additional Information about Crowne Plaza Palo Alto

Address: 4290 El Camino Real, Palo Alto, CA 94306-4404
Location: United States > California > Palo Alto
Price Range: $171 - $551 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Palo Alto 3.5*
Number of rooms: 195
Reservation Options:
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Also Known As:
Crowne Plaza Palo Alto Hotel Palo Alto
Palo Alto Crowne Plaza
Hotel Style:
#6 Family Hotel in Palo Alto
#7 Business Hotel in Palo Alto
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