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Sheraton Palo Alto Hotel is a luxury Palo Alto, California accommodation in the heart of Silicon Valley near Stanford University and San Francisco Bay Area attractions like Fisherman's Wharf, Union Square, Chinatown, and Napa Valley.
We liked this hotel aside from the noise. they have a pool themed restaurant and an excellent menu. The location is great, very close to everything you need but too close to the street, so it can be a little noisy. Service was average. Overall,...More
Date of stay: December 2018
Response from JuanR6362, Guest Services Manager at Sheraton Palo Alto HotelResponded 1 week ago
Thank you for your review. We are glad you enjoyed your time with us. The Poolside Grill is a local favorite, and we have heard positive feedback about our recent menu update. We are currently conducting updates to some our guestrooms and we hope you...More
So I don't get some of these reviews? You're upset because it needs renovation... and you're upset because they're renovating!?
Anyways... we needed a last minute room on a holiday weekend this past Sat. evening... and this place came through in full!
Great rate with...More
Date of stay: September 2018
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded September 6, 2018
Thank you for your review and for your recent stay with us. We have heard from many guests that are looking to visit Palo Alto that the weekend is the way to go. A couple of the most recent updates to our guestrooms have been...More
My aunt and I arrived at the hotel in the late evening, feeling pretty tired. The hotel was quite big and complex. We spent some time walking to the elevator and the room. Fortunately, the sign was very clear that prevented us from getting lost....More
maddening and frustrating stay. Bathroom door that wouldn't slide closed, perplexing layout that was poorly signed, valet parking that didn't answer phones, and a general sense that nobody much cared about anything. Alumni weekend so maybe just overwhelmed. But wouldn't stay here again.More
Date of stay: October 2018
1 Thank Dahlia L
Response from JuanR6362, Guest Services Manager at Sheraton Palo Alto HotelResponded 3 weeks ago
Dear Dahlia L,
Thank you for your review and for your candid feedback. Alumni weekend is one of the busiest times of the year for us, but even when it is busy we are committed to providing our guests with exceptional service. It is clear...More
The lobby, hotel and grounds were very nice though my upgraded room was a bit odd. It had a big wall divider with a TV on both sides. The bathroom was a very 'open' design and if you were traveling with someone whom you were...More