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The Palo Alto Inn

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164 Reviews from our TripAdvisor Community

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Showing 157: English reviews
Hurricane, Utah
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A rather plain facade hides large, updated rooms. The room had recently been painted and all the standard amenities ( microwave, refrigerator, flat screen TV) appeared to be new. The bathroom was large with faux granite counters and the shower walls in the tub.The shower had a more powerful spray than one has come to expect in California. Very nice... More 

Helpful?
Thank carola f
Jon G, Guest Relations Manager at The Palo Alto Inn, responded to this review

Dear Carola, thank you for giving us such a detailed review - we really appreciate it. We're delighted that you loved our new renovations and enjoyed your stay with us so much, this is the experience that we want all of our guests to have, and indeed the vast majority of them do. We are really happy to see that... More 

Gainesville
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 12, 2016 via mobile

This hotel was great. It was clean, large and conveniently located. It was also well priced for the area. Added bonus were the great TV stations that are typically not offered at most places. We would definitely stay there again. Staff were courteous and welcomed us when we arrived and invited us to return.

Helpful?
Thank David H
TravelingJon7, Guest Relations Manager at The Palo Alto Inn, responded to this review

Hi David, We are really happy that you enjoyed your recent stay with us. It's great that you found our location so convenient, and that you found our front desk staff to be so helpful - we will be sure to pass your comments to them. We would love if you would come back to stay with us again -... More 

Palo Alto, California
1 review
4 of 5 stars Reviewed July 30, 2016

I recently stayed at the Palo Alto Inn for just under two weeks. The best thing about this inn is by far the service -- everyone was very friendly and accessible, and went out of their way to make sure that I had a good experience and that any of my questions/concerns were answered. The location was very convenient for... More 

Helpful?
Thank upupnawy
TravelingJon7, Guest Relations Manager at The Palo Alto Inn, responded to this review

We could not be happier that you were so impressed with our staff and our service - we'll be sure to pass your comments on to the team. We aim to make this impression on all of our guests, and usually we do. It's great that you liked our amenities and location, and we hope that you'll come back to... More 

Reno, Nevada
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 24, 2016 via mobile

We arrived late in the evening, and when we pulled in I was thinking "What have I booked?" The exterior reminded me off an old LA motor inn, and made me wonder if the photos online had been a bait and switch. Upon entering the lobby, however, I recognized some of the images I had clicked through online. The receptionist... More 

Helpful?
Thank Wayne M
TravelingJon7, Guest Relations Manager at The Palo Alto Inn, responded to this review

Dear Wayne, thank you for staying with us and for your thorough review of our hotel. It sounds like you love the renovations as much as we do. We are delighted to hear that you enjoyed your stay with us and found our hotel staff to be friendly and attentive. We are fortunate to have a wonderful team working with... More 

1 review
5 of 5 stars Reviewed July 20, 2016

During my stay, the manager Mamta, made sure that my experience was outstanding. Anytime I made a request, she made sure to fulfill my need(s). This place is peaceful, and they are in the process remodeling all of the rooms so they are modern. The only con is that there is no gym facility. Other than that, The Palo Alto... More 

Helpful?
Thank TJ A
TravelingJon7, Guest Relations Manager at The Palo Alto Inn, responded to this review

We're glad that the customer service you received was just as pleasant as your accommodations, TJ. We know Mamta will be just as flattered as we were with your kind review. We look forward to welcome you back again soon. Thanks again for your wonderful review. Warm regards, Guest Experience Team More 

Honolulu, Hawaii
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 30, 2016

EVERYTHING! This is a total "bait and switch". We stayed there in June 2016. The website presents a cute, quaint hotel both through the photography/logo and language that is used. It is anything but. I looked in the closet and saw an old, used "Days Inn" paper cup (why has the closet not been cleaned out!!!), and it made sense.... More 

Helpful?
Thank Aloha_Short
TravelingJon7, Guest Relations Manager at The Palo Alto Inn, responded to this review

Dear guest, we sincerely regret to hear of your experience at our hotel. We strive to provide our guests with flawless service and product delivery. Our apologies that we did not live up to your expectations. We used to be Days inn brand, but with a new and fresh vision we have recently re-branded to The Palo Alto Inn. We... More 

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Boston, Massachusetts
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed June 24, 2016 via mobile

There's a reason their website doesn't show photos of the actual rooms. The furnishings are old warn out motel furniture from the 60's. Bed has no headboard just a metal frame and the bedspread, well you don't want to touch. This would all be fine if it was $69 per night rather than $275 per night. This is all about... More 

Helpful?
Thank NolaBola2008
TravelingJon7, Guest Relations Manager at The Palo Alto Inn, responded to this review

Dear guest, while we are glad that you found staff to be friendly and attentive, we are disappointed that your overall experience wasn't the best. We would like to tell you that we are working on exciting updates to the brand and property, making significant improvements across all areas, from rooms to amenities. We will be showcasing the new rooms... More 

Sacramento, California
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 22, 2016

This Inn is nothing fancy but is more than adequate for the cause. It is clean, comfortable, and does offer microwave, refrigerator, coffee maker plus a nice touch of snacks including microwavable popcorn plus juice boxes. It is near Stanford University (about a 12 minute drive) and some very good restaurants. I did not use the breakfast included since it's... More 

Helpful?
Thank Choicelady320
TravelingJon7, Guest Relations Manager at The Palo Alto Inn, responded to this review

Thank you for much for staying with us and taking time to write us a review. We aim to provide clean, comfortable and pleasant stay, so I am glad we achieved that on your visit. I hope this means you'll be back again someday on your next visit. Thanks again. Warm regards, Guest Experience Team More 

NYC
1 review
2 of 5 stars Reviewed April 2, 2016

Motel type. Clean room. Heating difficult to locate, hard to use. TV does not work but looks good even switched off. Breakfast was a joke.

Review collected in partnership with Days Inn

Helpful?
Thank W8457JHpierreb
TravelingJon7, Guest Relations Manager at The Palo Alto Inn, responded to this review

While we are glad that you found the room to be clean, we are disappointed that your overall experience wasn't the best. We would like to tell you that we are launching all new 'The Palo Alto Inn Grab and Go' breakfast to the hotel lobby space, which includes local favorite high-end Philz Coffee, Fresh danishes, oatmeal, cereal bars and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our newly renovated boutique hotel adds a fresh, new experience to the Palo Alto neighborhood. Beautifully redesigned accommodations and spaces create a warm, modern retreat for business and vacation in the Bay Area. The hotel has been a part of the Palo Alto community since 1975, and has been updated to maintain the charm of Palo Alto with all of today's modern amenities and more! Our staff's passion is to provide our guests impeccable guest service, the highest quality amenities, and value for each and every stay. We work tirelessly to create an ambiance where our guests can stay to relax, and unwind. Part of this is done through creating a stress free atmosphere and a welcoming ambiance. Once you step into our property, we want you to feel at home. We value offering a vast array of complimentary amenities, including a high energy grab and go breakfast in the lobby and complimentary bottled water, juice, and surprise snacks in the rooms! We are proud to be a longstanding member of this community with deep roots. Our hotel welcomes all guests to our property to be a part of our extended guest family and to experience beautiful and historic Palo Alto, California! ... more   less 

Additional Information about The Palo Alto Inn

Address: 4238 El Camino Real, Palo Alto, CA 94306-4404 (Formerly Days Inn Palo Alto - San Jose)
Location: United States > California > Palo Alto
Price Range: $123 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — The Palo Alto Inn 2*
Number of rooms: 24
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Also Known As:
Days Inn Palo Alto - San Jose Hotel Palo Alto
Palo Alto Days Inn
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