The hotel is amongst the best I've stayed at, the rooms are clean and comfortable, basically exactly like the photos. A tip to first comers, the hotel check-in is on the 2nd floor, the first floor reception is for the restaurant. I was a bit confused when I got there. Other than that, the amenities are great, the huge TV screen plus the comfy pillows makes me just want to sit in bed and watch TV all day. As some other reviews have said, the aesthetic of the hotel is one of the things I love most. The Japanese touches of it can be seem from the cute electric kettle, the ice bucket (upon request, they gave me a super cute bamboo ice bucket), and the best of the best: TOTO toilet. As someone who's been to Japan numerous times, I was overjoyed to see this toilet again. Plus, for the first time ever in a hotel in the US, they actually provide slippers! The front desk and all the staff I was in contact with were super nice and fulfilled my requests promptly. I would definitely stay here again, it's probably my go to hotel in Palo Alto from now on.…
We were excited to stay at Nobu as we understood, from their marketing, that it was exceptionally cool, exclusive, and boutique. We looked on their site for a nice room and found that the Zen Suite (about $1,200) was available for the night we wanted to stay, which happened to be that same night. When we landed we checked again to see if it was available and it was, but since we were only a few minutes away we decided to go right to the hotel and check in rather than reserving online. The two young gentlemen at the front desk (early twenties and very inexperienced, but doing their best) laughed when we asked about the suite and said they were all booked and that Expedia was likely having problems. We said we saw it was available, not on Expedia, but on the Nobu Palo Alto site and we pulled it up in front of them. Anyway, don't trust their site for booking, you'd have to call to be certain before putting in your card info to make sure you aren't booking a room that doesn't exist inside the cancellation time. Then it just got stupid... they only had rooms with two queen beds (which by the way they are not queen beds - they are doubles which are really small). Since we were already there and tired we decided to take the two queen room (approx. $650/night). Got to our room and a large panel fell off the wall when my wife opened the safe. The paneling isn't aligned and opening the safe cabinet door was enough to dislodged a 3 by 4 foot heavy panel from the wall which then fell on her. We switched rooms. The next room had a lovely thick black hair in the sink, maybe a dark sushi noodle, not sure. It was end of day so we decided whatever we came up against we would stay. The beds are not queen beds, but I mentioned that already. Rooms are small. TV is enormous and really great, but very limited channels but still - it's a great TV. Shower was ok but no hand held and they have a "Japanese" style wood floor in the shower which serves only an aesthetic purpose, and maybe to hide hair underneath, but damn it hurts the feet. Bathroom is very tiny. The toilet was unbelievably great and the showcase of the room, along with the TV. The toilet is fully automated with remote control, heated seat, squirty things etc. Basically you are renting a toilet and TV with some surrounding furniture. No electrical outlets next to beds - just USB ports which is fine but not if you have new iPhone etc. Carpets are stained, mostly because of the color selection we think which shows an archaeological history of prior guest shenanigans. There is only one elevator which gets tedious. The common areas of the hotel are sort of finished but not really. There is an odd second floor patio that is 8 feet wide with some furniture facing a wall. Nobody was out there. There are surely other spots to stay in the area that would be a better value and still very nice. We couldn't help but think Nobu is more of a marketing and food services company than a hotel company. We give three stars which we think is fair for a three star hotel.…
I loved the aesthetic of the hotel aswell as the comfort. The hotel was perfectly clean and the beds very comfortable. Even though Nobu Palo Alto is next to a busy street and the restaurant is very busy, I did not hear any noise. The walls and ceilings must be very thick because I didnt hear any noise from other floors. I will visit the hotel again on my next trip.
The team at Nobu Hotel was wonderful. I had a fiasco with a lost iPhone and Lyft. The team at Nobu went out of their way to support. The location was solid and the room itself was clean with a lot of great touches like a Toto toilet. Will definitely stay here again.
My suite at Nobu was like a sanctuary! The deep soaking tub, the wall of windows that slid open to a large balcony, and the online chat to answer questions/requests at any time all contributed to my serenity. And the restaurant downstairs had incredible sushi and a lovely bar at which I could eat comfortably by myself. The service was phenomenal. A stay here is worth every penny.
Our one-night stay was amazing! We used the valet available by just driving up to the front entrance which was convenient. All staff were friendly and kind. Upon check-in, we received a shot of tea and a warm wet towel for our hands which was a pleasant surprise. The room was just what we needed, super clean, comfortable temp., and comfortable bed. The balcony was a very nice feature as well as the fancy bidet toilet. I have absolutely no complaints; however, just an observation, the carpet is really light in color so of course there are stains but the carpet felt clean and soft. The breakfast we ordered to our room in the morning was delicious and the price was expected due to staying at a higher-end hotel. Awesome that they had gluten free toast too! Would stay here again for sure.…
First stating the obvious upfront: the rooms are small. I don't need a ton of space when I'm in a "city" hotel, so I'm fine with this. Stay here for the location and the room service, especially the Nobu breakfast on demand. Here's hoping that they return to 24/7 Nobu room service soon... so fun for a pre-party or after-party at, say, college reunion...
Spent a night in one of their ryokan suites. Room looked beautiful, but there were many small details that did not meet my expectations. Some examples: I found someone else's medication in the bedside table when I arrived. Was the room properly cleaned and inspected? The tub is barely big enough for one person, I had to call the staff to come and repair it before it could be used, and there were black specks floating in the water after I filled it up. They could not get the advertised Chromecast feature for the television to work even after I spent significant time with their tech support. Staff did not respond promptly to an accidental service request then proceeded to wake me up at 1AM with a loud phone call. One of the more uncomfortable beds I've experienced at a hotel. Overall, I was disappointed in my stay at Nobu. Details matter when you're charging the rates that they are. Spend your money someplace else.…
Woefully understaffed especially at breakfast; room service painfully slow and incompetent. Too many errors across the board to list here. This hotel could only be tolerated for a couple of nights at most. The staff are polite and enthusiastic but lack experience and training.
We stayed at this property several times when it was The Epiphany. Our first stay under the new NOBU name and management was a complete delight. Everything about our experience was note perfect. Friendly and helpful staff people at every turn. Attentive and punctual valets. Gorgeous, thoughtfully designed rooms with the very best amenities (Dyson hair dryers!), luxurious bedding and the best solution I've yet seen for dispensing shampoo and shower gel. A bountiful mini bar catering to a spectrum of tastes. Afternoon door-to-door wine and beer service. And to top it all off, world class dining on the bottom floor at the hotel's rightfully famous namesake restaurant. We can't recommend highly enough this ideally-located, easily navigated retreat in downtown Palo Alto.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing