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The Westin Palo Alto

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The Westin Palo Alto
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582 Reviews from our TripAdvisor Community

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Showing 562: English reviews
toronto
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Beautiful well-appointed room with luxury size spa like bathroom. Our bed was so comfortable and the room so spacious. We booked through booking.com for a great price and only wish we stayed here longer than a night to truly enjoy all the amenities.

Helpful?
Thank vespa2
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review

Dear vespa2, Thank you for staying with us and for the lovely review. We look forward to hopefully welcoming you again soon. Warmest Regards, Tanya F. More 

Stanford, California, USA
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Our friends are staying in the Westin for 12 days; on their third day, when we tried to telephone them, the hotel operator answered the phone while giggling. They did not say any greeting (no "How may I help you?"). When we asked for the call to go through to the room, the operator -- still intermittently giggling -- said... More 

Helpful?
Thank RBD0819
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review

Dear RBD0819, I am very sorry to hear of your experience. Please rest assured this is not at all typical of our hotel and that the Guest Services manager will address to ensure that it does not recur. Any further information that you could provide pertaining to date or time of date would help in addressing with the appropriate staff.... More 

Woodbridge, New Jersey
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

This was my first trip to the Bay Area and The Westin Palo Alto played a big role in making it a success. I was there for a wedding (7/28 - 8/3) and most of the guests chose to stay at The Westin. It is also walking distance from Downtown Palo Alto. I stayed in a double room with my... More 

Helpful?
Thank Tushar G
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review

Dear tgovil, Thank you for your lovely review, we were delighted to hear that you and your sister enjoyed the hotel and Restaurant Soleil. We hope to welcome you back soon. Warmest Regards, Tanya F. More 

Level Contributor
56 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

-Location is extremely convenient -Rooms are quite large and functional -Beds are comfortable -Service is good -Front desk is efficient and friendly -Good gym -Nice pool -Parking lot easy to use, self parking is very easy and elevator from parking lot leads right to lobby

Helpful?
Thank LunaJ
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review

Dear LunaJ, Thank you for your very informative review - I'm certain it will prove helpful to potential future guests. We look forward to hopefully welcoming you back soon. Warmest Regards, Tanya F. More 

Monterey, California
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beautiful tranquil hotel with excellent friendly service, perfect for our family wedding week-end! From the very beginning months ago when we were selecting a hotel for family and friends for our son and his bride's wedding week-end, Brittany and Sarah were helpful and responsive. We soon decided this was the hotel for us. They gave us a reasonable room rate... More 

Helpful?
Thank malav08
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review

Dear malav08, Thank you for the lovely review- I'm ecstatic to hear that our team provided an unforgettable wedding weekend for your son, his bride and the rest of your family and friends. Thank you for choosing the Westin Palo Alto for this special occasion. Warmest Regards, Tanya F. More 

Rancho Cucamonga, California
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Westin Palo Alto in one of the most convenient hotels to stay Palo Alto. This hotel is in a great location. Walking distance form several eating places and of course Stanford University. At $400/night, it is not cheap.

Helpful?
Thank jawa13
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review

Dear jawa13, Thank you for staying with us and for your review. I'm glad you enjoy our location and convenience and apologize if the elevated prices of the area caught you off guard. This is something that surprises other guests as well when they initially travel to Palo Alto. We hope to welcome you back soon. Warmest Regards, Tanya F. More 

Toronto, Canada
Level Contributor
143 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

I stayed at the Westin for a few days for work. The property is nice, but the rooms are getting a bit dated. The bathroom seemed newer than the rest of the room, which was nice - even had a rain shower. My room was quiet. The gym is small but well maintained. Walking distance to Stanford shopping mall.

Helpful?
Thank AliToronto_Canada
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review

Dear AliToronto_Canada, Thank you for sharing your experience with future potential guests. I am pleased there are several aspects of the hotel that you really enjoyed, and at the same time disappointed to hear that your room did not live up to expectations. This is not typical of our hotel and we would appreciate the opportunity to identify which room... More 

Boulder, Colorado
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 20, 2016 via mobile

Very clean and comfy room. It was nice to find a welcome treat, a Nonnis biscotti after late arrival. Conveniently close to a Starbucks and Trader Joes market. For the price, not quite the same as other Westin locations, certainly not much differentiation from other mid range chains to justify the added cost.

Helpful?
Thank MsSassy19
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review

Dear MsSassy19, Thank you for staying with us and for sharing your experience with the TripAdvisor community. I'm pleased you enjoyed your room, the Biscotti, and proximity to shops and cafes. I apologize if the elevated price was disheartening, many of our guests are surprised by this, which is in large part due to the high demand in the area.... More 

San Francisco, CA
Level Contributor
92 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed July 18, 2016

The only reason I didn't give this hotel a 5 is because it is lacking a good lounge/ bar area, there is one there but it is very small. Also due to the lack of space at valet which I cover in detail later. The staff is very helpful and friendly and the rooms are a good size. The hotel... More 

Helpful?
Thank M A
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review

Dear M A, Thank you for your detailed review, I'm sure it will prove helpful to future potential guests. I'm thrilled that you enjoyed many aspects of our property and at the same time sorry to hear that the layout of our Porte Cochere and Lounge were not ideal. I appreciate the feedback as it helps us to identify areas... More 

Frankfurt, Germany
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 13, 2016 via mobile

Potentially a great hotel in a great location but when they charge for water and the pool is restricted to soft spoken people only, it's just irritating to me. Rooms and facilities are great and. Well worth it. Dining in not recommended and the place is a maze when it comes to finding your room. No free parking except for... More 

Helpful?
Thank Josephinetoad
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review

Dear Josephinetoad, Thank you for staying with us and for your feedback. I'm thrilled that you enjoyed our rooms, facilities, housekeeping service, connectivity in the room, and Heavenly Beds. We will certainly look at the areas where we fell short in hopes of improving going forward. We hope to have the opportunity to welcome you back in the future. Warmest... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Experience California at The Westin Palo Alto hotel, adjacent to Stanford University, and within walking distance of some of the best restaurants, shops, and nightlife. ... more   less 

Additional Information about The Westin Palo Alto

Address: 675 El Camino Real, Palo Alto, CA 94301-2301
Location: United States > California > Palo Alto
Price Range: $210 - $703 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Palo Alto 4*
Number of rooms: 184
Reservation Options:
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Also Known As:
The Westin Palo Alto Hotel Palo Alto
Westin Palo Alto
Palo Alto Westin
Hotel Style:
#4 Luxury Hotel in Palo Alto
#4 Romantic Hotel in Palo Alto
#4 Business Hotel in Palo Alto
#7 Family Hotel in Palo Alto
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