The Westin Palo Alto
675 El Camino Real, Palo Alto, CA 94301
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About
#10 of 29 hotels in Palo Alto
Location
4.6
Cleanliness
4.6
Service
4.4
Value
3.9
Enjoy downtown to the hilt at The Westin Palo Alto. Relax in the outdoor heated pool and hot tub, or collect your thoughts in one of our elegant Mediterranean-style courtyards. Our Palo Alto hotel features three ornate event venues, a 24-hour Westin WORKOUT Fitness Studio, and California-inspired dining at Café Soleil. Find amenities devoted to your well-being in all our hotel rooms and suites. Refresh yourself in your marble Westin Heavenly Bath or soak up the Palo Alto sun from your outdoor terrace. The good life is yours at The Westin Palo Alto.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Paid private parking on-site
Parking garage
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Vending machine
Car hire
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Express check-in / check-out
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English
Hotel links
Special Offer:Earn Marriott Bonvoy bonus points on each stay
Location
86Good for walkers
Grade: 86 out of 100
69Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
675 El Camino Real, Palo Alto, CA 94301
Getting there
Palo AltoCaltrain4 min
StanfordCaltrain20 min
Rental CarsSee all Palo Alto rental cars
738Reviews4Q+A100Room tips
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No issues with our stay. Staff was nice. Cleaned our rooms daily. Most of the guests were polite and not to loud at night. The parking garage doesn't seem like it was designed well though. There isn't a whole lot of room to make the turn to exit from the parking garage.
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Date of stay: August 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great location, very convenient near Stanford shopping center. Breakfast is very very basic. We can hear the next room quite clearly. The biggest complain is house keeping. Me and a gf stayed for 4 nights . house keeping never Vaccum the floor. I have to clean bathroom floor myself everyday as we have long hairs.
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Date of stay: August 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Alex Blas, Guest Services / Front Office at The Westin Palo Alto
Responded Aug 2, 2023
Dear Alicia701, Thank you for choosing to stay; with us during your recent visit to Palo Alto. It is our goal; to provide all guests with a comfortable and restful experience, and I apologize that you were disturbed by noise from neighboring rooms. I have taken note of your feedback regarding the cleanliness of your guest room and have shared it with our housekeeping director to ensure that this issue is addressed in the future. We greatly value your feedback as it helps us identify areas that require improvement. Please know that we are constantly working towards rectifying these issues and hope to provide you with an improved experience during your next visit. If you require any further assistance, please do not hesitate to reach out. We wish you the best in your future stays with Marriott.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jenny from the front desk was kind, sweet and super hospitable. My mom and I stayed here for a medical need for my mother, a bit nervous but having such kind staff like Jenny welcome us really made us feel at ease. Thank you to her and everyone else here working hard to make it a great stay.
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The room and the bathroom were reasonably comfortable. However, the wifi did not work for the first portion of the stay, which was a major pain. I was getting less than 1 Mbps. When I alerted the front desk, they insisted that I should call the IT support and explain to them the issue. It was clearly an issue with the wifi system, and not my devices. I think a reasonable hotel would have had their own staff deal with this issue, rather than asking their customers to spend their time and labor working with IT. If you are a business traveler and rely on wifi, I'd suggest looking elsewhere just to be safe.
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Date of stay: April 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
+1
THE GOOD: The hotel was recently renovated, rooms are nicely renovated with beautiful bathrooms. A nice size fitness center and a small but nice pool area. THE BAD: Wifi was absolutely horrible, there was ZERO wi-fi service in the lobby, restaurant or pool area. The Wi-fit would connect for 2 - 3 seconds then drop. When I asked the attended at the café if I could use the Westin Meeting wi-fi I was told no, they don’t have the password. In my room every so often the wi-fi would drop and it would take 20 – 30 minutes to reconnect!!! Furthermore, the power outlet at the desk was dead, there was also no power near the bed to plug in your laptop! Sadly, the food and beverage offerings at this hotel are on par with a Holiday Inn Express. There is no full-service restaurant, just a grab and go café which serves mediocre food. There is a limited breakfast buffet in the morning with poor quality food. On both mornings of my stay the scrambled eggs were a rubbery mess, the breakfast potatoes lacked flavor. The only item that seemed decent to eat were the fresh berries and bread. The quality of the food from room service/grab and go was also upsetting. If you want a full-service dinning experience, you are told to walk over to the Sheraton…. really? BTW: I was told the hotel kitchen is also located at the Sheraton, food is not cooked onsite at the Westin. Hospitality at the hotel is hit and miss. The front desk seems pleasant, but staff were very hesitant to go the extra mile to please… they lacked the hospitality soft skills I have experienced at other hotels of the same caliber. Café staff is very unhelpful, not very friendly, I receive a far better guest experience at my local In-N-Out Burger. In the end if you are expecting an upscale hotel experience in the Palo Alto / Stanford area the Westin disappoints. For the price I would expect a memorable experience, one where you would hate to leave and could not wait to return. During my stay I was looking forward to leaving, I really felt like it was a waste of $$$ and time staying here. When I left, I felt like I had just stayed at a Holiday Inn express with upscale rooms. Hotel should be rebranded... it's not an upscale full service hotel that is about hospitality with a mindset of wellness. …
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Date of stay: March 2023Trip type: Traveled solo
Value
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Westin Palo Alto had been my usual place to stay for business travel before the pandemic. Three years later, I had a great stay with my family in the newly renovated Westin Palo Alto. The renovation that happened in 2021 gave the hotel a fresh update. It looks more modern, from the wall to the tiles, to the vanity. We got upgraded to a top-floor suite, thanks to our Titanium status with Marriot Bonvoy. It was perfect for us. It came with a separate living room where we set up an extra bed for our daughter. She loved the cozy room that she claimed for herself. In the suite, there was a small dining table with two chairs which we turned into a poker table to kill time. Our complimentary breakfast was a hot American breakfast buffet with typical fried potatoes, scrambled eggs, and sausage. The quality was good. We particularly liked their muffins. Those small muffins came in different flavors–blueberry, orange, and raisin–and they were delicious! The new gym was located on the second floor. Not an expert in gym equipment, I was impressed by the smart treadmills that can take you to the world through the integrated training videos while you exercise. Lastly, the service was excellent. They set up the extra bed and even a microwave for our suite. On the last night, we got a neighbor who, for some reason, had to talk after midnight (I am sure they had good reasons), which interfered with my sleep. The front desk resolved the issue by moving them to a different room. It was a win-win! Later the hotel manager offered me 20,000 points as a token of apology. I will certainly stay at Westin Palo Alto again next time I am in town.…
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Date of stay: December 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I hadn't stayed here for 10-12 years, and recent experiences at other Westins were quite tired/damaged rooms, so I was very pleasantly surprised at how nice the property was. The room was immaculately clean, good layout, and upkeep seemed excellent. The staff on property were pleasant and I felt well looked after. My only very minor criticism was no acknowledgement of Platinum status or explanation of benefits while staying. In the past I've stayed for business, but this time I was visiting folks in the area, and it's equally well set up for both scenarios. Looking forward to my next stay here.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
-overall hotel is dirty. our room was dirty especially the bathroom shower The floor inside was dirty and the hallway had french fries on the floor and just filthy. Paying 250/300 a night should be much better just dirty. Man who was at the front desk was not genuinely helpful Made us park in the under ground parking which is small and entrance and exit is too small for most cars. dirty
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We enjoyed our stay at The Westin Palo Alto. It is convenient to everything in Palo Alto, the staff was very friendly and the hotel is nice. They are doing some renovations and work on site, but everything seemed nice to us. The below ground parking garage is a little tricky getting in and out, but it's possible. We would stay here again if needing to stay in Palo Alto.
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Date of stay: July 2022Trip type: Traveled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We are seeing the characteristic Marriott cheapening affect more and more classic Starwood properties, and now it's Westin Palo Alto's turn to downgrade. They've done an appalling renovation of the lobby area, designed to make the space so loud and hard that no one can have a conversation or think in the space, so the furniture is now all hard seating and get-em-out-quick style. (If one of the two desk agents is speaking with a customer and you want to speak with the other, you have to shout to be heard. They deliberately play loud ugly music over it all, just to make it worse.) They've had a lot of trouble with this renovation and it remains unfinished in many details (guest rooms they're renting half-unfurnished, parking garage half-unusable and a mess), and they're short staffed and depend heavily on the co-owned Sheraton next door for various services. The prices are still high, exploiting the location and the relative lack of nice hotels in Palo Alto, but the value is definitely significantly decreased. We go to PA every year and it's a real question where we'll stay next time after many visits to the Westin.…
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Date of stay: May 2022Trip type: Traveled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
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PRICE RANGE
$276 - $592 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin palo alto hotel palo alto, westin palo alto, palo alto westin
LOCATION
United StatesCaliforniaPalo Alto
NUMBER OF ROOMS
184
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Frequently Asked Questions about The Westin Palo Alto
Which popular attractions are close to The Westin Palo Alto?
Nearby attractions include The Rose and Crown (0.3 miles), The Wine Room Palo Alto (0.3 miles), and Scotty's Bar & Grill (0.2 miles).
What are some of the property amenities at The Westin Palo Alto?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness center.
Which room amenities are available at The Westin Palo Alto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Palo Alto?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at The Westin Palo Alto?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to The Westin Palo Alto?
Conveniently located restaurants include Palo Alto Creamery Fountain & Grill, Reposado Restaurant, and St. Michael's Alley.
Are there opportunities to exercise at The Westin Palo Alto?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Westin Palo Alto have airport transportation?
Yes, The Westin Palo Alto offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Westin Palo Alto located near the city center?
Yes, it is 0.3 miles away from the center of Palo Alto.
Are pets allowed at The Westin Palo Alto?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Palo Alto offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.