el PRADO Hotel
520 Cowper St, Palo Alto, CA 94301-1823
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Avg. $962 /night, 12/10 - 12/11
$962
per night
$631
per night
$299
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
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About
4.5
#4 of 29 hotels in Palo AltoLocation
4.9
Rooms
4.7
Value
4.2
Cleanliness
4.8
Service
4.6
Sleep Quality
4.7
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Set in the heart of downtown Palo Alto, CA, among a blend of enchanting residential neighborhoods and top technology creators, el PRADO is a 62-room boutique hotel welcoming travelers to Silicon Valley. el PRADO is set among a lush, botanical atmosphere inspired by Spanish courtyards and open-air living, providing guests with a warm and tranquil respite along their journey. A vibrant destination that serves as an oasis for both visitors and the local community alike, el PRADO will feature a cozy courtyard lounge area, intimate tapas bar and lounge, and breakfast eatery situated adjacent to a two-floor solarium. The hotel also offers 6,000 square feet of indoor/outdoor meeting and event space that inspires innovative conversations and curates one-of-a-kind experiences.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Free public parking nearby
Valet parking
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary tea
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Outdoor fireplace
Outdoor furniture
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Quaint
Languages Spoken
English, Spanish
Hotel links
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 92 out of 100
92
San José Mineta International Airport
14 mi•
See all flights
San Francisco Intl Airport
17.2 mi•
See all flights
Palo Alto
10 min•Caltrain
Rental Cars
86 Restaurants
within 0.3 miles
519Reviews4Q+A100Room tips
Reviews
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Detailed Reviews
I love how The Garden Court seriously treats you like family. From the phone call making our reservation to checking out everything was perfect. I must share that Tianni is the best with guest services. She took care of our reservation, took special care with my daughters birthday weekend, and award celebration. Her attention to detail, impeccable listening made THE PERFECT stay. Thank you so much! I feel many, many of us need to learn customer service skills from Tianni, no matter what industry you are in. Her attention to detail and care rolls up into a very successful package for both sides. I am totally grateful!
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Date of stay: April 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeffery P, General Manager at el PRADO Hotel
Responded Apr 27, 2017
Judith, thank you so much for your kind words and wonderful review of our hotel, as well as for Tianni. We are always happy to hear when our staff goes above and beyond to show our guests the fullest hospitality we can offer. I hope to see you again soon during a future stay with us! Warmly, Jeffery P. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was greeted happily by Donovan during my arrival. He has such a pleasant and welcoming smile, instantly offered to assist me with my luggage. Angelique at the front desk was such a sweetheart upon my check in. Offered me a toothbrush and toothpaste as I had forgotten mine. To my surprise I was even upgraded. My room had a fireplace and it was just what I needed as it was a bit chilly. The view from my balcony was just beautiful! Overall, great service and super comfy bed!
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Date of stay: April 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeffery P, General Manager at el PRADO Hotel
Responded Apr 13, 2017
Thanks so much for the wonderful review! I'm thrilled to hear you were treated to our highest standards by our wonderful staff including Angelique and Donovan. We are always proud of their dedication to providing such warm service. We hope to see you again soon! Beast, Jeffery P. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I want to say thank you to the front desk team by accomodating our mini getaway honeymoon. I love how friendly the staffs are and how they manage to pull a very romantic surprise for a short notice. My husband and I booked a night stay in Garden Court Hotel without any plan. As soon as we arrived, we are greeted by Tianni and Angelique with smile and warm welcome. They asked if there's any occasion for the stay and thats when we inform them that we are having our mini honeymoon. They congratulated us and soon suggested if we want them to reserve a restaurant for us. We gladly say yes since we are new to the place. Our room was very spacious. Clean and neat living room, big bathroom and i like the good smell of the room. Very comfortable bed and I love how they have free movies. 😊 We took a rest for awhile then headed out for dinner around 6pm. When we came back to the hotel, we are very surprised on what they did to our room. Yellow rose petals on the floor to our bedroom and bathroom, a heart shaped rose petals on our bed and a single rose for the wife. A greetings card and a plate full of fruits. How greatful I am that they asked the reason of our stay. They made it so memorable and unforgetable for us.1000 tumbs up on the yellow flowers my favorite color. 😍😍 They also put candle lights and champagne for me and my husband to share for the night very romantic. Ms Angelique and team thank you soo sooo much. I will surely come back to Garden Court Hotel again and recommend to my friends and family. Thanks to Donovan also who made sure our car was safe and parked well. If only i found out sooner of this place maybe I did my wedding here instead. Thank you again Garden Court Hotel team.
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Date of stay: April 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeffery P, General Manager at el PRADO Hotel
Responded Apr 13, 2017
Thank you so much for that wonderful review! We're so happy to hear that your mini honeymoon was so enjoyable. We always strive to go above and beyond with our service to our guests and add that extra special touch to occasions such as yours. We appreciate the shout-out to our team members, and will be sure to pass along the kind words. We look forward to seeing you again sometime in the future! Warmly, Jeffery P. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon arrival we were greeted at street level and escorted to the reception area. Our room was gorgeous with beautiful linens and Molton Brown toiletries. Our private balcony overlooked a European like courtyard which we thoroughly enjoyed. We look forward to getting back very soon.
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Date of stay: March 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeffery P, General Manager at el PRADO Hotel
Responded Apr 13, 2017
Thank you so much for your lovely review! We're thrilled you enjoyed your stay with us and look forward to serving you again in the future. Warmly, Jeffery P. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at Garden Court last week for 5 nights in a King suite (#311) and had a fantastic experience all around. I'm a VERY picky traveler and usually stay at a Four Seasons or Rosewood, but decided this time to try this boutique hotel in the center of Palo Alto. The staff was amazing at every level, starting with the wonderful manager Tammy, all the way down to the bell staff and housekeeping. Literally every staff member we interacted with was friendly & helpful. I had read reviews here about how some rooms can be noisy, so I requested a quiet room and we got one, we never heard any noise (except for some morning hallway vacuuming at 9am-- we are late sleepers-- but when I mentioned it to Tammy she said she'd take care of that, and she did.). The room was luxurious and cozy, from large marble bathrooms, to clean/washable duvet covers, and even the little touches like a desk drawer filled with every office supply you can imagine (sticky notes, paper clips, scissors, tape, etc.). We loved the charming balcony to drink morning coffee. My only suggestion is to offer more healthy breakfast options (pastries were offered daily on each floor -- we would have loved fresh fruit, granola bites and healthy muffins instead). Enjoyed the convenience of walking out the door to all the shops and restaurants right there. All in all, a wonderful stay-- we'll be back and will tell all our friends/clients too! Thank you!
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Date of stay: March 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeffery P, General Manager at el PRADO Hotel
Responded Mar 31, 2017
Dear 452ray, Thank you for your wonderful review. I am thrilled you decided to stay at Garden Court and to hear from your experience that you made the right choice. Everyday, I feel fortunate and very proud of my team. Although, each and everyone is unique and very different, I am amazed at how their genuine and sincere joy of helping others connects them. Your special mention of Tammy is greatly appreciated, I share your feelings-Tammy is great! I hope to meet you and thank you personally when your travels bring you to Palo Alto. with very warm regards, Jeffery Phillips
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at this hotel several times and always had a truly great experience. I am usually here for work and for some reason I drive up from LA (car separation anxiety I guess) and I'm usually so tired from the drive this is my happy place. The bathroom is so beautiful I took
Pictures a few years ago to match the marble in my own house in LA. Even better is the service Angelique at the front desk is wonderful the valet and bellman amazing... bags made it to room before me!
I love this hotel so much! Also coffee is so good never watery and always warm :)
Pictures a few years ago to match the marble in my own house in LA. Even better is the service Angelique at the front desk is wonderful the valet and bellman amazing... bags made it to room before me!
I love this hotel so much! Also coffee is so good never watery and always warm :)
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Date of stay: March 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeffery P, General Manager at el PRADO Hotel
Responded Mar 29, 2017
Heather, thank you so much for the wonderful review! We sincerely appreciate your loyalty and are glad to hear you always enjoy your stays with us. We're also honored to have been an inspiration to the design in your own home. We look forward to seeing you again soon! Warmly, Jeffery P. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of the best hotels ever stayed in,great location, big clean rooms,helpful employees, vacation feeling atmosphere even if not on a vacation , Jose sandoval was so helpful and the knowledge he had about hotel and area, thank you jose,I'm definitely coming back soon because first experience is everything and your hotel nailed it..thank you and see you soon.
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Review collected in partnership with this hotel
Date of stay: March 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeffery P, General Manager at el PRADO Hotel
Responded Mar 29, 2017
Chris, thank you very much for the great review. We're happy to hear you enjoyed your stay with us and received such good service from Jose. We look forward to seeing you again soon! Best, Jeffery P. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
93 days I stayed in this hotel and I must say, it was hard to leave! ( house repair)
The service, people, consistently and integrity of the staff was exceptional.
I looked around for the right hotel knowing I would spend a great deal of time there. Room 318. Perfect. 550 square feet. King bed with sexy sheets that FEEL like silk, stunning white marbel bathroom, walk in closet, and a balcony. Try this beautiful hotel, you won't be disappointed!
The GM for the hotel, Mr. Phillips, let's just say he knows how to run a fabulous hotel!
The service, people, consistently and integrity of the staff was exceptional.
I looked around for the right hotel knowing I would spend a great deal of time there. Room 318. Perfect. 550 square feet. King bed with sexy sheets that FEEL like silk, stunning white marbel bathroom, walk in closet, and a balcony. Try this beautiful hotel, you won't be disappointed!
The GM for the hotel, Mr. Phillips, let's just say he knows how to run a fabulous hotel!
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Date of stay: January 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeffery P, General Manager at el PRADO Hotel
Responded Mar 20, 2017
Dear shaepaye, After 93 days, it was hard for us too! We will ALWAYS be your home away from home. I appreciate your very nice compliment, I owe it ALL to my team or should I say "your new extended family". Come see us anytime. Warmest regards, Jeffery
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice little hotel. I loved the coffee and danishes on each floor in the mornings. Fresh fruit in the room upon arrival. The little balcony overlooking the courtyard was also nice. My only negative is that room services is limited after 10pm and there are no local restaurants open.
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Date of stay: March 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeffery P, General Manager at el PRADO Hotel
Responded Mar 21, 2017
Thanks so much for the review! We're happy to hear you enjoyed your stay with us. We'd also be happy to help direct you to several late-night dining options available in downtown Palo Alto within walking distance from our hotel during your next visit. We hope to see you again soon! Warmly, Jeffery P. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved the smooth reception, super location off the heart of University Avenue, getting our room early, Molton Brown bathroom amenities, fireplace, balcony, being upgraded after complaining about being in the room next to Employees quarters (there was a lot of chatter during the time we were in the room).
Room Tips: Room 306 is next the the employees room and can be noisy during the day. The wifi is a bit weak and inconsistent.
Room Tips: Room 306 is next the the employees room and can be noisy during the day. The wifi is a bit weak and inconsistent.
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Date of stay: March 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeffery P, General Manager at el PRADO Hotel
Responded Mar 21, 2017
Thank you for the review and feedback! We appreciate your business and are glad to hear you had a good visit with us. We look forward to seeing you again! Warmly, Jeffery P. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes, we do have a fitness center that is in line with the size of our property, at roughly 350 sq ft. It was just renovated last year and has all new cardio and weight equipment, including an elliptical, rower, bike, treadmill, free weights and cable strength machine.
Thank you for the question! We do indeed have three rooms on the second floor that are classified as ADA compliant. We're happy to assist you in making sure you receive one during your booking process. We hope to see you soon!
Warm regards,
Jeffery P.
General Manager
Valet parking available. Lot is below the hotel.
Good evening, we do have aerated spa tubs in our 3 Grand Deluxe Suites and The Penthouse Suite-Total of 4,.
They are wonderfully therapeutic, it is not the power of a jetted jacuzzi, Our guests have shared positive feedback and prefer the hygenic benefits.
I hope this answers your questions, happy to answer more.
Warmest regards,
Jeffery
"Courtyard facing rooms may have noise from hosted events such as weddings, till around 10-11pm."Read full review
"downtown "boutique" hotel. No room service. No pool. No spa. Small room. Expensive valet (which you almost have to use)"Read full review
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PRICE RANGE
$300 - $491 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
garden court palo alto, hotel garden court
FORMERLY KNOWN AS
Garden Court Hotel
LOCATION
United StatesCaliforniaPalo Alto
NUMBER OF ROOMS
62
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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