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Embassy Suites by Hilton Palmdale

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39375 5th Street West, Palmdale, CA 93551
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2X Point Package
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1 room 1 adult
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Embassy Suites by Hilton Palmdale
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414 Reviews from our TripAdvisor Community

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Oceanside, California
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was only in town for 1 night. I found this hotel to be clean, and my room was very comfortable. I had drinks downstairs in the bar area and found the bartender to be extremely friendly and helpful. We had breakfast in the morning and it was decent. Overall, I would highly recommend this hotel for travelers staying in... More 

Helpful?
Thank Stacey S
Fort Worth, United States
5 of 5 stars Reviewed 2 days ago NEW

Great service, clean, new hotel. Wonderful breakfast as well. Only complaint is that there is only one bike in the gym and the elevators are rather slow if you're on a top floor. I've stayed here 50+ times, and it's always top notch!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Levi C
Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A wonderful home away from home with separate lounge, bedroom, bathroom and kitchenette and a great reception during the week where you could mingle with other guests whilst consuming complimentary snacks and drinks for two hours. Free high speed internet was useful and reliable.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Robert K
oakland, United States
5 of 5 stars Reviewed 3 days ago NEW

Nice place. Polite staff. Good place to go after a hard day at work. Reception nice thing, basic but could serve as dinner. Breakfasts are the best. Not gourmet, but nicely suitable to come back to hotel, workout, eat, and get to work on work projects. Very nice place.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Frances D
Birmingham, Alabama
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I was very impressed by the overall cleanliness of the hotel - from lobby to suite. Very nice. Staff was very helpful and the complimentary breakfast was exceptional! The breakfast staff was great helping me with anything I needed. The one morning I wanted oatmeal, however, there was too much water in it and it was too soupy and not... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank FHK9
Fallbrook, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel in Palm Dale was comfortable and very quiet in the bedrooms. The staff was really nice and welcoming. Overall easy to come in the hotel and see that it is well maintained. We certainly will come back to The Embassy Suites in the future.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Nikki H
CKady, Front Office Manager at Embassy Suites by Hilton Palmdale, responded to this review

Dear NikkiH: Thank you so much for your positive feedback for our hotel in regards to your last stay. I am so glad to see that you enjoyed your stay and I will be sharing this review with our entire staff. We look forward to being able to accommodate you in the future. Have an amazing day, and again, thank... More 

Las Vegas, Nevada
2 reviews
4 of 5 stars Reviewed 3 weeks ago

The rooms in this Embassy Suites are the best I have been in. The set up is wonderful if you have a family or traveling for business. The beds are extremely comfortable as well as the room is a 10 in cleanliness!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 168dawnn
CKady, Front Office Manager at Embassy Suites by Hilton Palmdale, responded to this review

Dear 168dawnn, Seeing your review is such an encouragement! Thank you so much for reviewing us here on TripAdvisor. We look forward to your next stay with us and I will definitely be sharing your review with our housekeeping team. Thank you again, we hope you have an awesome day! More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed here with my family two years ago for a little Christmas getaway. The service from their staff was terrible. Everybody except the bartender had an attitude. And I am not exaggerating either. The food was dry, old, and cold. We requested to have our room cleaned and the housekeeper never came. The one housekeeper I asked seemed annoyed... More 

Helpful?
Thank Rocknmyheelz
CKady, Front Office Manager at Embassy Suites by Hilton Palmdale, responded to this review

Dear Rocknmyheelz: First and foremost I would like to apologize for your first experience here with our staff, even though it was two years ago, it is still unacceptable. I would like to thank you for giving us another chance this year and I am so happy to hear your experience with the staff changed for the better but so... More 

San Diego, California
1 review
2 of 5 stars Reviewed 4 weeks ago

Had a new pair of lounge trousers stolen from the women's toilet in the swimming pool. Strangely enough, but there is no changing room or the shower in the swimming area.The only place you can get changed is the toilet. Although reported to the reception but they didn't make too much fuss out of this. Obviously, not the biggest loss... More 

Helpful?
Thank Natstep2016
CKady, Front Office Manager at Embassy Suites by Hilton Palmdale, responded to this review

Dear Natstep2016: First and foremost thank you for taking the time to review us here on TripAdvisor. I am sorry that you feel the hotel was uncaring over this situation, I assure you we genuinely cared about finding your lost item. Please know that my food and beverage supervisor, myself, and our trusted housekeeping staff looked in every place possible;... More 

San Diego, California
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a great hotel for large groups and families! I stayed here because of one of my kids soccer tournament in the area. It has an indoor pool and the kids were having a blast and no one complaint about it. The standard morning buffet is awesome and the afternoon reception was great! I'm surprise that Shock Top was... More 

Helpful?
Thank SamuelBonilla
CKady, Front Office Manager at Embassy Suites by Hilton Palmdale, responded to this review

Dear SamuelBonilla, I am so glad to see you enjoyed your stay while out here in the area for soccer. Thank you so much for taking the time to fill out a review for us here on TripAdvisor. We look forward to accommodating and seeing you next time you are out in the area. I hope you have a wonderful... More 

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