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Ace Hotel and Swim Club

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Ace Hotel and Swim Club
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766 Reviews from our TripAdvisor Community

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Showing 726: English reviews
Los Angeles
Reviewed 6 days ago NEW

I stayed at the Ace for one night on Thanksgiving evening. The front desk did not mention to me that there was a resort fee. My credit card was charged for it $33.79 for a resort fee plus taxes. I have to ask this - what resort? There was just a freaking pool. That does not make a resort and...

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Helpful?
Thank lisaleaky
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi Lisa. Totally understand your frustration if this wasn't explained at check-in. I have reached out to you under separate cover to try and set this right. Resort Fee of $29 ($31 after 1/1) includes: Wi-Fi Bike Rental Both Pools + towel service Sauna, Steam room, gym Parking Tim A. tim.anctil@acehotel.com

Reviewed 1 week ago via mobile

Besides in Rome, but that's because it's Italy. My husband and I celebrated our first anniversary at The Ace and we got more than we ever expected. Side note, we've been wanting to stay at the Ace since we first went to Palm Springs together in 2012 but it is a little pricier than others so we always went with...

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Helpful?
Thank Alicia L
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi Alicia - Thanks for the great review and comments. Happy Anniversary! Glad you enjoyed so many parts of the hotel and I hope we can welcome you back again very soon. Will we see you on #2? Tim A. tim.anctil@acehotel.com

Toronto, Canada
Reviewed 2 weeks ago

The rooms aren't overly lavish or glamorous, but there are a lot of nice vintage throwback details that make you a bit giddy when when you check in and the bed is super comfortable. The best part is that their pool is just bursting with elaborate floaty's, so don't worry—you don't have to bring your own. I would also highly...

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Helpful?
Thank Katie H
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi Katie. So glad you loved what we do. Oh the stories the pool floatee's could tell... Come see us again real soon. Look forward to welcoming you back. Tim A. tim.anctil@acehotel.com

Los Angeles, California
Reviewed 3 weeks ago

There were a few complications during my stay. One was a rooms service order that got lost and the other was that our room opened up onto an area where a noisy wedding party was taking place until around midnight. Normally I wouldn't mind, but I was looking for rest and relaxation. A note was left under our door by...

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Helpful?
Thank kara v
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi Kara. I'm really happy to read our front office team was quick to react and take care of your situation. Nothing more frustrating than having a hotel stay disrupted by craziness. I'm sure if they comp'd your room, they felt your situation required it and I'm glad we earned your respect on guest service. I hope we can welcome...

Reviewed 4 weeks ago

But really, thank you Trey Garcia and Abe Alvarez at the front desk. You guys are wizards and know the hotel like the back of your hands and you really came through for us. After a few awful, unsettling nights at a different boutique hotel (where we were given a sheet of rules and watched with hawk-eyes by rigid management),...

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Helpful?
Thank lacreative
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi Lulu - Thanks for your great review and for the shout-out to Tres and Abe. We will nominate both for Associate of Month for your mention. I'm delighted they were able to save the day! Tim A. tim.anctil@acehotel.com

Hermosa Beach, California
Reviewed 4 weeks ago

Stayed here for some fun pool time to celebrate my best friend's upcoming wedding. We brought our own pool floaties, and they had some already there too. It was a blast! Loved that the pool and hotel were dog friendly, though we didn't bring any pooches with us. Food was great both at the pool and in the restaurant (same...

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Helpful?
Thank SweetD_Hermosa
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi SweetD - Thanks for your great review. Much appreciated. Really happy you enjoyed the people, style and food at Ace Hotel & Swim Club. Bryan is a total rock star and gets many, many compliments - thank you for his shout-out. Come see us again soon. Tim A. tim.anctil@acehotel.com

Reviewed 4 weeks ago via mobile

We had an AMAZING trip to the Ace for our two year wedding anniversary! We couldn't find a dog friendly hotel that didn't charge an arm and a leg until I found the Ace! We called and inquired about their pet policy and they were super friendly and laid back about it. Upon check in we got the patio room,...

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Helpful?
Thank Smoody84
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Smoody84 - Dogs are some of our favorite and best-behaved guests! Thanks for the great review and comments. Glad you enjoyed so many parts of the hotel and I hope we can welcome you back again very soon. Tim A. tim.anctil@acehotel.com

Chicago, Illinois, United States
Reviewed November 2, 2016 via mobile

We had our wedding at The Ace last week and it was perfect! We wanted a venue where the wedding day would turn into a 4 day weekend event by the pool, with great food/drinks, and awesome music, and The Ace met our needs perfectly. The staff, from front of house manager Jackie Westbrook, who made us and all of...

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Helpful?
Thank Bettina T
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi Bettina - I'm so happy to hear your special day was perfect. We work hard to hire unique personalities that are authentic in their service approach. We want to come across more like friends, than employees and I'm delighted it impacted your special event. I hope we can welcome you back soon - maybe on your anniversary? Tim A....

Reviewed November 2, 2016

Had a great time lounging by the pool and it is heated all year long! Hotel room had a private patio with a great fire pit! younger crowd and had good DJ by the pool all day. Jacqueline went above and beyond to ensure we had an amazing time this weekend! Check out the drag me to brunch on Sundays!

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Helpful?
1Thank Nick F
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi Nick. Thanks for the great comments and I am delighted you loved Jacque. She's one of the greatest - and a true master of hospitality. Hope we can welcome you back soon. Tim A. tim.anctil@acehotel.com

Singapore
Reviewed October 31, 2016 via mobile

Stayed here for 3 nights over the weekend with 2 other friends. We took the king lounge room which was very comfortable for us. The decor and vibes at this place is really cool and suits the young at heart perfectly. U can always hear music from the common and private pool till late in the night. If you like...

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Helpful?
Thank foomeister
Tim A, General Manager at Ace Hotel and Swim Club, responded to this review

Hi foomeister - Thanks for the nice review. Weekends tend to be "celebratory," and weekdays tend to be mellow. Good rule of thumb when planning a trip. We can always (as you mentioned,) assign a room on the quieter side of the hotel. Hope we get to say hello again soon. Tim A. tim.anctil@acehotel.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Dine at King’s Highway, drink at the Short Bus, late night at the Amigo Room, swim at the Club, massaged in a Mongolian Yurt. ... more   less 

Additional Information about Ace Hotel and Swim Club

Address: 701 E Palm Canyon Dr, Palm Springs, CA 92264-8811
Location: United States > California > California Desert > Palm Springs
Price Range: $202 - $480 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ace Hotel and Swim Club 3.5*
Number of rooms: 205
Reservation Options:
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Also Known As:
Ace Hotel And Swim
Ace Resort And Swim
Hotel Style:
#3 Top resorts Hotel in Palm Springs
#13 Business Hotel in Palm Springs
#26 Romantic Hotel in Palm Springs
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Questions & Answers

Here's what travelers have asked, with answers from Ace Hotel and Swim Club staff and other travelers.
10 questions
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Long Beach, California
Anchorage, Alaska
over a year ago
Bakersfield, California
over a year ago
Bakersfield, California
Auckland, New Zealand

See all questions (10)

Questions? Get answers from Ace Hotel and Swim Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“the rooms with the fireplace patios are the best”
 of 5 bubbles 312karav, 3 weeks ago | Read review
“They work with you to choose the best room for your lifestyle.”
 of 5 bubbles lacreative, 4 weeks ago | Read review
“stay a while for the full experience”
 of 5 bubbles ChrisF119, Oct 28, 2016 | Read review
“Patio with fireplace.”
 of 5 bubbles vickyblinder, Sep 28, 2016 | Read review
“If you are going with friends or family, make sure someone books a patio with a fire place. It's a great meet up place for chilling out.”
 of 5 bubbles Ericasloth, Sep 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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