Ace Hotel & Swim Club
701 E Palm Canyon Dr, Palm Springs, Greater Palm Springs, CA 92264-8811
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Room & Suite (529)
Pool & Beach (121)
About
#30 of 80 hotels in Palm Springs
Location
4.2
Cleanliness
4.1
Service
4.0
Value
3.7
Dine at King’s Highway, drink at the Little Bus, late night at the Amigo Room, swim at the Club, massages in our Feel Good Spa.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Sauna
Restaurant
Poolside bar
Nightclub / DJ
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Salon
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Green
Location
60Somewhat walkable
Grade: 60 out of 100
27Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
Contact
701 E Palm Canyon Dr, Palm Springs, Greater Palm Springs, CA 92264-8811
Getting there
Rental CarsSee rental cars from $33/day
1180Reviews20Q+A100Room tips
Reviews
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I drove 8 hours to see Alia play the Theremin for the horizon Jazz event on 03-29-23 and the heater we sat by wasn't functioning properly so I asked Franchesco if he could provide us a blanket and he simply refused and said he was out of blankets while on the phone . I explained I had driven 8 hours just for this event and I insisted if he could please try to locate one blanket he simply didn't even try. He treated me with INDIFFERENCE , DISREGARD and didn't even try to locate a blanket before saying he didn't have one. How isn't that a 5 start Hotel doesn't have ONE extra blanket? Bc it was extremely cold outside I could not watch Her play my whole body was shivering and the night was simply ruined. I will never come back to Ace hotel again and I suggest someone provide franchesco I think that was his name with more hospitality training. He was simply awful and disrespectful.…
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
The room was comfortable, great bed, but overall looking a bit worn and our plumbing made a hideous noise randomly throughout the day and night. The pool area was nice, the gym is tiny. My biggest complaint is the hotel is noisy-they obviously are popular for functions (big function room on site) and we heard loud music and chatter into the early hours as if it was in our room! Too much of a party hotel for my tastes. Others will probably love that aspect.
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Being anywhere near the function room!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I am taking the time to write this review because we were hesitant about our stay given the negative ones below. We had THE BEST time at the Ace. The mid-week vibes were great, super low key guests. Great pool time. What stood out was the food. We ate breakfast and lunch every day and loved everything we had. I can't recommend the Ace enough and I can't wait to come back next winter.
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Date of stay: February 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Celeste Brackley, General Manager at Ace Hotel & Swim Club
Responded 4 weeks ago
Hi fitzkathry! Thank you so much for taking the time to add a positive review! We really appreciate We look forward to welcoming you back again next year! Celeste
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wedding excellence. Came for my friends wedding and had an absolute blast. Pool, food, and drink were great. We’ll be back in the summer when the weather warms up. The restaurant menu was fantastic And the bar off the lobby was something out of the new you’re underground. Loved it.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Celeste Brackley, General Manager at Ace Hotel & Swim Club
Responded 4 weeks ago
Hi Todd M, Thank you so much for your review! We are really glad that your friend's wedding was so great! We look forward to welcoming you back this summer! Celeste
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room 111 is a room under a staircase next door the housekeeping and maintenance. From the bed, one can see into the pool and hot tub. The “blinds” are two pieces of black out canvas. The window, which you could use to enter the room, had a dinky little lock and no screen. This was one of the worst motel experiences I’ve had. And this is a “hotel and swim club.” Don’t stay here — PS the staff are morons, can’t understand (as said in other comments) and started arguing with me about how to close blinds and how they need to do maintenance. Someone is going to get attacked in that room and I hope Ace pays the price for their indifference.
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip: Ace Hotel and Swim Club in Palm Springs is nothing like other Ace Hotels. Do not be fooled.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Celeste Brackley, General Manager at Ace Hotel & Swim Club
Responded 4 weeks ago
Hi 257rayl, I'm sorry to hear that your stay was not what you expected and that you did not have a good experience with the staff either. We get some of the highest compliments about them, so that is surprising. We hope your next stay in Palm Springs is somewhere you feel really comfortable. Celeste
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wow, this place has gone way down hill. Rooms are shabby and haven’t been maintained well. TVs didn’t work and we had to ask multiple times to have it fixed. They only fixed one and didn’t bother with the other. The pool area isn’t well maintained , restaurant is still fine but seems chronically understaffed and they don’t give preference to hotel guest so on a busy day we had to wait in line for way longer than we should have for a place charging $500 bucks a night. Basically this is a dated hipster place that seems like it’s trying to hang on to some kind of relevance before they have to renovate . They’ve taken serve yourself to a new clumsy level. Hard to believe a company like Ace can’t do better in such a great location.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Celeste Brackley, General Manager at Ace Hotel & Swim Club
Responded 4 weeks ago
Hi robertbR1861VU, We are planning a renovation as I type this. I'm sorry we left you feeling disappointed! Please contact me at gm.psp@acehotel.com so we can talk further about your experience. We value you. Celeste
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I will try to keep this brief but basically I live in LA and always make a stop at the ACE whenever I am in Palm Springs. Its always been great energy and good vibe. However this last time we stayed - the facility was in very poor condition. Specifically the pool and common areas. The seat cushions were covered in mold, the lounge chairs were breaking and tables rusted. It was not only unappealing but unsanitary. I wrote a letter to management because I really thought they should know that the guests are noticing the condition of the place considering the price they are paying. CELESTE BRACKLEY was my point of contact and was so generous with amazing responses, resolution and customer service. She is the main reason I would go back and give the Ace Palm Springs another try! I hope they clean the place up to match other Ace Hotel standards. I also want to note - the staff and service was amazing - this review is geared towards corporate to get the place together and invest some money. …
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
This is my third time here and I am quite disappointed at how unkept this place is. Where is management? To start I love playing the records in my room and the player needle is broken. The gate to my patio doesn't close easily as it needs to be adjusted. My toilet is loose in the bathroom. Can you give a full size ironing board? A wedding party is here. Can you imagine them ironing their suits on the tabletop version? Why are the pillows so flat? I haven't slept in days. The pool heater is off and the water is freezing! Everyone is in the hot tub as a result so I can't go in that at all. The beds by the pool are a nightmare. See the pics. The covers don't close properly and the inserts are hanging out wet and moldy. The upholstery everywhere is stained, even on my patio couch. The fireplaces are not on throughout the grounds at night. The music at the pool is too low. The Alamo the other night had no music on and the lights were super bright. There was zero vibe. None of the cute light up signs are on throughout the grounds. Where's the Ace vibe we know and love? For the price I expected to get what we always got...that good Ace feeling. My husband travels and always stays at the Ace. He said the Seattle one has also not been well cared for. What's going on? …
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Celeste Brackley, General Manager at Ace Hotel & Swim Club
Responded 4 weeks ago
Hi seret, I'm happy to report to you that we have reupholstered all of the daybeds, re-roped all of our lounge chairs, and we are paying attention to the details that we missed when you were here last. Please come back and see us. We value you and your husband's patronage and would like a chance of a do-over. gm.psp@acehotel.com Celeste
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This 5 Star rating goes toward the staff working at this hotel. Ace Hotel & Swim Club is in need of renovation. The rooms and furnitures were a bit outdated. The hotel grounds need some facelift and some areas were closed. The stargazing deck didn't have any chairs to sit to enjoy the view. The pool was a bit cloudy. Overall, my stay was ok. The restaurant had great food and staff were very helpful. Management need to step up and work on renovations.
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Date of stay: October 2022Trip type: Traveled on business
Rooms
Location
Service
Room Tip: If you want a quieter room, stay as far away from the pool area
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Celeste Brackley, General Manager at Ace Hotel & Swim Club
Responded 4 weeks ago
Hi RyanRRCharlie, thank you for your kind rating for our staff. We appreciate your kindness and wanted to let you know that we are planning our renovation of the rooms, pool deck, restaurant & bar. We apologize that the grounds did not meet your expectations. Many things mentioned have been replaced or are in the process of being replaced. Please stick with us! Sincerely, Celeste
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I will have our 10th year visiting the ACE in 2023 and now, after not being able to visit for two years due to the pandemic I was eager to see if everything is still the same in paradise. And I must say that the new team who was completely new to us since 2019 was phenomenal. HANNAH was wonderful, gave everything to get us as close as possible to our favorite room, so was MASON at the front desk who could not be more welcoming. CHAD B. and WILL were wonderful when checking us in and helped us along the way. First of all I am more than happy that this hotel is still there and that the management is able to always compile a wonderful team which makes the stay so beautiful! Can't wait for 2023! ps. only little downside which I can't remember from all the other years: the music is still on, around 11pm and even 12am and we have to sleep with earplugs. It's a bit to loud for an oasis in the desert. (just my two cents)…
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Date of stay: September 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Celeste Brackley, General Manager at Ace Hotel & Swim Club
Responded 4 weeks ago
Hi Ben B, thank you so much for your review and for not only being a long term friend but taking the time to name our front desk employees! They are incredible! Please come again! We look forward to seeing you soon! Celeste
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$280 - $537 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ace hotel and swim, ace resort and swim
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsPalm Springs
NUMBER OF ROOMS
179
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Frequently Asked Questions about Ace Hotel & Swim Club
Which popular attractions are close to Ace Hotel & Swim Club?
Nearby attractions include Moorten Botanical Garden (0.3 miles), PS Underground (0.07 miles), and Willis Palm Loop Trails (0.6 miles).
What are some of the property amenities at Ace Hotel & Swim Club?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Ace Hotel & Swim Club?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ace Hotel & Swim Club?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Ace Hotel & Swim Club?
Conveniently located restaurants include Miro's Restaurant, Palm Springs Koffi South, and Elmer's Restaurant - Palm Springs.
Are there opportunities to exercise at Ace Hotel & Swim Club?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Ace Hotel & Swim Club?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ace Hotel & Swim Club?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ace Hotel & Swim Club offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Are there any historical sites close to Ace Hotel & Swim Club?
Many travelers enjoy visiting Indian Canyons (2.3 miles), Elvis Honeymoon Hideaway (3.0 miles), and Village Green Heritage Center (1.4 miles).