ACE HOTEL & SWIM CLUB $167 ($̶7̶1̶1̶) - Updated 2022 Prices & Resort Reviews

Just the most expensive so-so hotel you'll ever stay in. The pool is the highlight and the staff there are friendly. Unfortunately that's where the positives end. Beds are like sleeping on a sack of flour, the rooms are somewhat dreary and not especially clean, housekeeping never showed up in 3 days, front desk acted put out with us at every interaction (for example, we let the front desk know that some items in our mini bar were already consumed- got charged from them on check-out anyway).

Date of stay: May 2022

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CTtraveler wrote a review Apr 2022

New York, NY14 contributions21 helpful votes

Cool vibe doesn’t make up for lack of respect for guests

Cool rooms and vibe, despite check-in issues that lasted a full 24 hours after I got here.. Also here for 3 days and each day, one of the two pools was closed for private events. And tonight, they have a wedding directly across from my room. When I asked how late the music would be blasting, they said midnight without any apology. I’d say about 1/5 of the hotel won’t go to sleep before midnight. How this is acceptable when charging $400+ a night, without any warning, is beyond me. It’s a fun hotel but they don’t seem give a crap about their guests. It’s a sentiment shared by a lot of the other guests I spoke with.

Date of stay: April 2022Trip type: Traveled

Room Tip: Avoid rooms near Commune pool if you want to sleep. Better yet, stay somewhere with a staff that...

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Lebdog wrote a review Apr 2022

Pasadena, California43 contributions23 helpful votes

Disappointing and Overpriced

We stayed here only because this was the designated hotel for a wedding on the extended family. This is not a place I'd recommend for anyone over 40. It costs over $500 per night and I'm struggling to understand how they can get away with charging what they do for what they offer. 1. Location. On Palm Springs off 111 is noisy. 2. Architecture is 1950's motel. 3. Decor is like the "glamping" tent we were in last year. Downscale denim and canvas like a colllege dorm . 4. Pool pulsed with reverb fro blasting toons. Poolside service was inattentive to me at least. Has to go to bar as never approached by server. Not enough lounge chairs and very little done to discourage people from "saving" chairs. Room not ready for us to check in even though we were well oast the designated time. And when we returned from dinner the room had a sewer-like stench which caused us to move. Management was responsive to our complaints but I'd stay away from this place. Lots of choices that are better.…

Date of stay: April 2022Trip type: Traveled

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Limwalle wrote a review Mar 2022

Rolling Hills Estates, California3 contributions2 helpful votes

Disappointment Doesn't Even Come Close

Do yourself a favor and find a different hotel to stay at unless you enjoy throwing away your hard-earned money, then by all means stay at the Ace. As a teen/20s, I and my friends would stay here during Spring Break back when it was a Howard Johnson's and we didn't have much cash, and as far as I can see not much has changed on the outside, except for a coat of white paint! Seriously. Fast forward to present day, all I can say is the owner who bought the HJ, had the carpets ripped out to the bare concrete floor, hung up a heavy canvas covering for the window, picked up some wooden crates from the back of grocery stores and placed them in the rooms and called them 'coffee tables' and thought to himself, I know I can charge $600+/night, not provide any cleaning service, provide only a 1"x1" soap bar, place only two bath towels that only cover a single thigh and we'll call it 'cool' and the millennials will love it! They say it's "the vibe" you're paying for! WTF? We booked a room, paid an additional $100 more each night for what we thought was going to be a private fireplace patio area, only to get to our room and see it was shared with all our neighbors - we never had any private fireplace or patio! Regarding the restaurant, we were not told by the concierge or anyone who checked us in that we had to make reservations to eat at the restaurant. We got to the restaurant at 11:20am. Thought it was a good time between breakfast and lunch and only 2 tables had people, no one at the counter, and when my husband and I were asked if we had reservations and said we didn't, we were told the wait was 1 1/2 hrs! I came back a half hour later to check if any tables were taken, and no the same people were still at them. So we ordered our food to go and had no where to eat it! There was also 2 weddings last weekend. So the only pool we could use was the main pool as the other one was 'reserved.' So unless you got your towels out on the lounge chairs by 7am, you really were s* outta luck. So our two nights cost us $1,400 and it pains me to think how that $1,400 could have served us better. Bottom line, there are so many better options with better "vibes!"…

Date of stay: March 2022

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Room Tip: Make sure you know what you're paying for.

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ivieisme wrote a review Mar 2022

Florida39 contributions37 helpful votes

1 star hotel at a 5 star price

This was an old Howard Johnsons and slapping some paneling and painter's canvas on the walls doesn't change that. Maybe it makes it cool for millennials but not for an actual adult. Our room smelled SO STRONGLY of air freshener that it literally made me gag when I walked in. We opened our tiny patio door to let in fresh air and it didn't help much because our room was right over the garbage. And since the air freshener was making me sick, we had to sleep with the patio door open, until the garbage trucks came and workers started yelling right under our balcony. The room was not very clean either, and you can literally see out your door through the huge crack around it. We had an 11:15 reservation for brunch by the pool. Despite only 3 tables being occupied, we still had to wait 30 minutes to be seated. Luckily the food was worth it. We spent about $600 for one night with all the fees added. I could have rented a house there for the price. My 16-year-old thought it was cool and retro. I saw it as lipstick on a pig, and air freshener to cover the smell of the pig!…

Date of stay: March 2022

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Travelaround59 wrote a review Mar 2022

London, United Kingdom1695 contributions567 helpful votes

Seriously…you gotta be kidding!!!

This hotel should put an age limit to the people that use it and that is Millenials!!! I got the vibe, I got the community spirit, I got the pool experience and I got the fact that the designer of the hotel maybe got inspired from the interiors of Blade Runner but what I do not get is: Not service the rooms if you stay less then 4 days! Now I have been charged 650$ per night (I hardly ever mention prices in my posting but this time I have to) and I am expecting to go back to a room that has been cleaned (I do not need clean towels everyday or every other day) but the bed remade and the floor sweeped of the sand that we bring from our outdoor activities and washed glasses…I choose to stay in a hotel to receive a service (and paid for it) otherwise I will be booking a AirB&B (and when booking the hotel I couldn’t find any mention of cleaning services not being provided otherwise I will have chosen another hotel) and I cannot really be fed the lies relative to Covid…nobody is even wearing a mask in the hotel!!; The Ace advertise a on site Restaurant that is not the case: when trying to book a table for 2 nights later (as recommended by the concierge) I have been rebuffed and asked to book on Open Table!!! Excuse me? Trying to have breakfast a 9am with only 5 tables occupied and more that 20 free we have been asked to wait 20 to 25 minutes because they were expecting 6 reservations (there was nobody else waiting for a table!!!) Why they need to keep 20 empty tables for 6 reservations is a mystery!!! Excuse me? So in my book this restaurant is not part of the hotel and if I need to get bothered (remember that I am a paying guest of the hotel!!) to book with Open Table I will book a restaurant that I fancy, not this one that is only convenient; Now I was staying for a long weekend but…2 weddings in 3 nights and my 650$ a night patio room facing The Commune…you gotta be kidding!!! So please do not answer to me that I do not get the sprit of the hotel (as been answered to other guests) I got the spirit and I am ok with that (including the Blade Runner interior that I find rather funny!!!) but I would like the service or at least being advised of the lack of it so I can redirect my 650$ per night in an hotel that offer service!!! Thank you…

Date of stay: March 2022Trip type: Traveled

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David S wrote a review Mar 2022

New York City, New York42 contributions44 helpful votes

+1

Primo Sun

I only stayed one night but it was a relaxing 25 hours. I got here early, knowing full well on a Sunday my room would not be ready but wanted to take advantage of the sun poolside. Only negative is everyone else had the same thought. Took a bit of time but was able to secure one of the circle beds poolside in a primo location for sun and people watching. The pool service was good and they kept me filled as I soaked in the sun. After an exhausting long lay out I was ready to check out the room. I stayed in a patio room with fireplace and I can not recommend it more. The bed was comfortable and room was spacious. It was a nice area to relax with a bottle of wine as the fire went. The service at Amigo lounge was great and the bartender was great in allowing me to take the bottle to my room to unwind. Was a quiet night and morning. Before I left I took in the pool a bit more as I did a bit of work. Definitely a recommend and definitely would come back.…

Date of stay: March 2022Trip type: Traveled

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Andrea S wrote a review Feb 2022

2 contributions1 helpful vote

Disappointing Stay

We stayed here for the first few nights for a hiking trip in the area and found this hotel to be rather disappointing. Cleanliness was the biggest issue with the rooms. There were stains on the walls, dust on the fixtures, and lastly- I spotted a cockroach on the sink my last night which, for obvious reasons, really solidified my negative experience of this place. It looked like the room was really cleaned half-heartedly, just the basics without the attention to any details (the Kleenex box cover hadn’t been changed and was stained, toiletries did not appear to be new). Over time, lack of attention to deep cleaning really adds up to be very noticeable, which I believe is really the case here. The restaurant on-site, “Kings Highway”, desperately lacked the hospitality basics- staff was consistently rude, and to be honest, the food selection was mediocre at best and just not worth the hassle. On one instance, we had ordered breakfast outside under an uncovered patio before it began to rain. Once the rain started we could not find our waitress/ waitstaff to request being moved inside. Once we were able to find our waitress- we were informed that we would not be able to continue our meal inside as there was a line of people waiting to be seated, despite the plethora of empty tables and spots at the counter, and that fact that we had already ordered and began our coffee. It wasn’t our fault that it had started raining- any worthwhile restaurant would be able to accommodate guests to be moved indoors once the rain starts. After a lot of back and forth we were finally offered a table at the dark, empty bar in the back of the restaurant. At that point, the situation (including the attitude from waitstaff) became so untenable that we decided it would be best to just pay for the coffee we had and find a different restaurant elsewhere (which, we did!). I certainly didn’t expect special treatment at the restaurant just because I was a hotel guest, but given that this is supposed to be a four star hotel, and a price point that reflects that, some accommodation for the situation would have been appreciated. With that said, this hotel definitely should NOT be categorized as four stars as it does not have the cleanliness or accessibility to amenities to back that up. It seems like ACE Hotel is more concerned on looking “cool” and having a “hip and fun” outdoor space than it is with ensuring the quality of guests experience. The only reason I gave this hotel two stars is for the grounds and the outdoor space; but, given the other issues, it was hard to really enjoy that. There are other hotel options in the area at a lower price point that are cleaner and have equally beautiful grounds- stay at those places instead.…

Date of stay: February 2022Trip type: Traveled

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Kjinnyc wrote a review Jan 2022

New York City, New York58 contributions62 helpful votes

The worst

I didn’t know how bad service could get until I stayed here. We were told we couldn’t get our room cleaned because we were staying only 4 nights; room service was closed at 7:30 pm when we tried to get food; and the hotel restaurant had an hour wait even though the counter had no one sitting at it. Don’t come here. We paid nearly $500 a night to be treated like crap.

Date of stay: January 2022Trip type: Traveled

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Response from Celeste Brackley, General Manager at Ace Hotel & Swim Club

Responded Feb 21, 2022

Hi Kjinnyc, Oh no! I'm sorry to be reading this! We have since added an app that you can order room service from and we are open as late as the kitchen is. Please reach out to me so we can help make this right.

WestCoastJTB wrote a review Jan 2022

San Diego, California22 contributions13 helpful votes

Two words: Dead cool! If you are single or a couple...wedding party or girls' weekend away...don't stay anywhere else.

The title to this review tells the story. Or two other words that apply "Bohemian chic." Great start to my first-time visit: I was upgraded to a suite big enough to feel like I had my own apartment...and yo have a dozen people in with room to spare. Two pools: one raucous and one "quiet." Get a suite on the quiet pool side, second floor, facing west, and thank me later. Great hideaway bar. Met someone new there but that is a story not to be told...go make your own story. Enjoy breakfast at a fun retro restaurant that is part of the midcentury feel that you look for in Palm Springs. Enough of this review! Go online and book a room. Around 300 a night or more with tax and resort fee -- can be much less in the summer. Don't forget to mention this review when you arrive.

Date of stay: December 2021Trip type: Traveled

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Response from Celeste Brackley, General Manager at Ace Hotel & Swim Club

Responded Jan 26, 2022

Hi John B, Thank you so much! We appreciate your kind words and look forward to many visits ahead!

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PRICE RANGE

$266 - $473 (Based on Average Rates for a Standard Room)

ALSO KNOWN AS

ace hotel and swim, ace resort and swim

LOCATION

United StatesCaliforniaCalifornia DesertGreater Palm SpringsPalm Springs

NUMBER OF ROOMS

179

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Frequently Asked Questions about Ace Hotel & Swim Club

Which popular attractions are close to Ace Hotel & Swim Club?

Nearby attractions include Moorten Botanical Garden (0.3 miles), PS Underground (0.07 miles), and Willis Palm Loop Trails (0.6 miles).

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What are some of the property amenities at Ace Hotel & Swim Club?

Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.

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Which room amenities are available at Ace Hotel & Swim Club?

Top room amenities include a minibar, air conditioning, and a flat screen TV.

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What food & drink options are available at Ace Hotel & Swim Club?

Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.

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Is parking available at Ace Hotel & Swim Club?

Yes, parking is available to guests.

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What are some restaurants close to Ace Hotel & Swim Club?

Conveniently located restaurants include Miro's Restaurant, Palm Springs Koffi South, and Elmer's Restaurant - Palm Springs.

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Are there opportunities to exercise at Ace Hotel & Swim Club?

Yes, guests have access to a pool, a fitness center, and a sauna during their stay.

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Are any cleaning services offered at Ace Hotel & Swim Club?

Yes, dry cleaning and laundry service are offered to guests.

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Are pets allowed at Ace Hotel & Swim Club?

Yes, pets are typically allowed, but it's always best to call ahead to confirm.

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Does Ace Hotel & Swim Club offer any business services?

Yes, guests have access to meeting rooms and a banquet room during their stay.

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Are there any historical sites close to Ace Hotel & Swim Club?

Many travelers enjoy visiting Indian Canyons (2.3 miles), Elvis Honeymoon Hideaway (3.0 miles), and Village Green Heritage Center (1.4 miles).

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