Hilton Palm Springs



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About
The Hilton Palm Springs hotel is a Southern California desert retreat situated downtown in the desirable Village of Palm Springs at the foot of the San Jacinto Mountains, just over a mile from the Palm Springs International Airport. Walking distance to the Palm Springs Convention Center and Spa Casino with chic shops and boutiques, art galleries, sidewalk cafes, museums, nightclubs and theatres right on our doorstep. With 261 spacious guest rooms and 33,000 square feet of flexible special event space, whether you are traveling for business or simply escaping to one of California's favorite destinations, the Hilton Palm Springs hotel will exceed your expectations.
Our Hotel Features Elements Spa - our state-of-the-art day spa, 33,000 square feet of flexible special event space including Two Ballrooms, 1 1/2 Acre Landscaped Pool Courtyard, Climate controlled Pool (the pool can be both heated and cooled), Two outdoor whirlpools, Fully equipped Precor Fitness Center, The Terrace Restauran
Location



- l ortegaAug 2023 • 2 contributionsMy stay was on the 29 august I decided to stay at the Hilton palm springs the location is just perfect next to the Casino and downtown palm springs not very far from the airport...
- John KAug 2023 • 532 contributions...The hotel is a great location, just east of the downtown area...
- Marbles20Aug 2023 • 230 contributions...Nice location, close to food options, airport, etc...
- Christopher LJul 2023 • 13 contributions...There are many hotel options in the Desert, but the Hilton Palm Springs has a superior location and fabulous accommodations...
- LookingforSunshine49Apr 2023 • 3 contributions...The property changed the reservation to a one night reservation that still showed me arriving, even though we went to another location...
- dukel1986Mar 2023 • 141 contributions...If you are looking for a reasonably priced hotel that provides high quality service in a good location, this is your spot...
- AshleyFeb 2023 • 828 contributionsThis hotel had a great location and nice pool setting...
- Marie JJan 2023 • 7 contributionsWe booked this location because it was walking distance to downtown and had a heated pool...
- Dougie26Nov 2022 • 16 contributionsThe hotel is very nice, located in a great location near downtown good restaurants and the casino...
- Jack PNov 2022 • 17 contributions...Location is great but not worth the price I paid...
- We Live In HotelsJun 2022 • 145 contributions...As a Diamond HH I did received an update to a larger Jr Suite that was oddly shaped, but in a quiet location (not facing the pools) and close to easy parking (which you do have to pay for, though if you come back to the hotel and there is no parking they still guarantee they will find you a spot)...
- Marbles20Aug 2023 • 230 contributions...Rooms were clean, spacious and nicely appointed. Mini fridge in the room and nice vanity outside the bathroom - frankly this is a game changer with teen girls!...
- l ortegaAug 2023 • 2 contributions...Also the rooms are very spacious have a sofa & mines had a balcony...
- Connector02787442577Aug 2023 • 1 contribution...The rooms are decent, normal, clean enough...
- Sierra009Jun 2023 • 43 contributions...The room was clean, bed very comfortable and pool large and inviting...
- CDCLouisville_KyDec 2022 • 73 contributions...Although the facility is older, the rooms and common areas were ok, nothing fancy but not unattractive although hallways look a little worn...
- Toni PSep 2022 • 7 contributions...The room set up was perfect and has a direct view of Palm Springs Mountain from the balcony...
- We Live In HotelsJun 2022 • 145 contributions...The room itself was a bit outdated, but plenty of space and places to sit...
- Marbles20Aug 2023 • 230 contributions...A little nervous as we had to just take what we could find (low availability in PS area for the weekend)... Rooms were clean, spacious and nicely appointed... Mini fridge in the room and nice vanity outside the bathroom - frankly this is a game changer with teen girls!... Beds were mid-firm level and synthetic pillows are available for those with allergies (a theme of my reviews.....we always need the feather free rooms, some hotels are better than others at delivery) Recommend, will stay again...
- l ortegaAug 2023 • 2 contributionsMy stay was on the 29 august I decided to stay at the Hilton palm springs the location is just perfect next to the Casino and downtown palm springs not very far from the airport... Also the rooms are very spacious have a sofa & mines had a balcony...
- John KAug 2023 • 532 contributions...My room was a on the second floor and overlooked the central pool area...
- Christopher LJul 2023 • 13 contributions...The Hilton in Palm Springs is THE place to stay. There are many hotel options in the Desert, but the Hilton Palm Springs has a superior location and fabulous accommodations...
- Mark DJul 2023 • 4 contributionsproperty well maintained, extremely clean, staff was friendly and attentive...
- J DJun 2023 • 1 contribution...Rude staff, no cleaning of rooms during stay!... He put us in side room while he ALONE continued to watch MMA...
- Ben NApr 2023 • 1 contributionI stayed here in April for a work conference... I immediately called the hotel and spent the next 4 weeks going back and forth with them... I get it--if you leave behind something in the hotel room, you'll probably never see it again...
- LookingforSunshine49Apr 2023 • 3 contributions...When I went to cancel 3 weeks weeks ahead of arrival, the reservation remained. When I called agin, Hilton said the General Manager refused to let us out of the reservation- despite trying to cancel weeks in advance... The general manager still refused to release our reservation...
- Santa Monica advisorApr 2023 • 36 contributions...Plus dirty socks and underwear in the room when we arrived...
- dukel1986Mar 2023 • 141 contributions...We were able to book a great room for less than $300 (including parking)... The rooms are very spacious with plenty of room for two people...
- AshleyFeb 2023 • 828 contributions...We enjoyed a garden view poolside room which was great with our own patio... Room was more 3 stars than 4: missing outlet covers, dirty dresser, loose faucet...
- Marie JJan 2023 • 7 contributions...I was disappointed are room was run down, missing full length mirror, broken off hook I’m bathroom. Room was lacking USB ports...
- jafoxJan 2023 • 47 contributions...We were upgraded to a lovely room and the front desk and restaurant staff were very friendly...
- CDCLouisville_KyDec 2022 • 73 contributionsThis hotel was very disappointing, especially considering room rates of $350 to more than $500 a night for NYE... Our first floor room had a stench at night, like sewage... Although the facility is older, the rooms and common areas were ok, nothing fancy but not unattractive although hallways look a little worn... (Also, they said they were full and couldn't provide a room upgrade but the facility didn't seem to be anywhere near that busy; I could be wrong about that though)...
- KikiDec 2022 • 66 contributions...We highly recommend the rooms with a poolside patio!... The downside is this property is very dated and our room had an unpleasant odor...
- Jack PNov 2022 • 17 contributions...You need to call for maid service otherwise the trash will pile up in your room... All-in-all, the room was dinghy and would greatly benefit from a complete renovation...
- Toni PSep 2022 • 7 contributions...Get Away @Palm Springs "Get Away @ Palm Springs Stayed at Hilton Palm Springs for overnight after visiting Joshua Tree National Park... Our room was upgraded (since I'm a Hilton Diamond member) to a bigger room with a pool view and $30 food credit... The room set up was perfect and has a direct view of Palm Springs Mountain from the balcony...
- We Live In HotelsJun 2022 • 145 contributions...The room itself was a bit outdated, but plenty of space and places to sit...
- Jay AApr 2022 • 176 contributionsThis hotel is perfectly located in downtown Palm Springs... My only issue is that the rooms were quite outdated and in need of renovations... They were dirty at points, and the areas did smell of smoke at certain places... With that being said, my room backed onto the pool yard and it was a very nice stay...
- mei lMar 2022...It was around 7 pm, we walked around in rooms and staff called us to keep quite, they received complains from the downstairs...
- Connector02787442577Aug 2023 • 1 contribution...The rooms are decent, normal, clean enough...
- Sierra009Jun 2023 • 43 contributionsThis Hilton property is well-situated, walking distance to downtown with its many shops and restaurants... Skip the $30 parking fee and park on the street...
- LookingforSunshine49Apr 2023 • 3 contributions...When I went to cancel 3 weeks weeks ahead of arrival, the reservation remained. When I called agin, Hilton said the General Manager refused to let us out of the reservation- despite trying to cancel weeks in advance... The general manager still refused to release our reservation...
- Santa Monica advisorApr 2023 • 36 contributions...No extra towels after asking twice...
- dukel1986Mar 2023 • 141 contributions...Very reasonably priced hotel in the center of Palm Springs. We were able to book a great room for less than $300 (including parking)... If you are looking for a reasonably priced hotel that provides high quality service in a good location, this is your spot...
- Richard PJan 2023 • 4 contributions...One inconvenient USB Can’t order room service breakfast after 6 PM or before 8 AM Ground floor smells musty, funky and old Not a quality hotel, not a destination hotel OK for a place to,sleep overnight, but I wouldn’t do again...
- Dorian VJan 2023 • 1 contribution...If you are looking for peace and quiet, I’d avoid this place... I paid over $300 a night for this place and they have the gall to add $30 on top of that...
- Marie JJan 2023 • 7 contributions...When I approached front desk about it, they did not seem concerned...
- jafoxJan 2023 • 47 contributions...Parking was easy- it’s $30 but hassle free...
- CDCLouisville_KyDec 2022 • 73 contributionsThis hotel was very disappointing, especially considering room rates of $350 to more than $500 a night for NYE... The shower head made for a very unsatisfying shower... You had to request maid service daily to get it...
- Jack PNov 2022 • 17 contributions...Had to put the trash out in the hall for collection... Location is great but not worth the price I paid...
- Toni PSep 2022 • 7 contributions...Get Away @Palm Springs "Get Away @ Palm Springs Stayed at Hilton Palm Springs for overnight after visiting Joshua Tree National Park... Our room was upgraded (since I'm a Hilton Diamond member) to a bigger room with a pool view and $30 food credit...
- We Live In HotelsJun 2022 • 145 contributions...As a Diamond HH I did received an update to a larger Jr Suite that was oddly shaped, but in a quiet location (not facing the pools) and close to easy parking (which you do have to pay for, though if you come back to the hotel and there is no parking they still guarantee they will find you a spot)... The breakfast was nice, but of course as typical Diamond food & beverage credits you still need to pay an little extra + tip...
- mei lMar 2022...Worst experience, after the trip, I cancelled all my Hilton credit cards and will never stay in Hilton...
- Marbles20Aug 2023 • 230 contributions...Rooms were clean, spacious and nicely appointed. Mini fridge in the room and nice vanity outside the bathroom - frankly this is a game changer with teen girls!...
- Connector02787442577Aug 2023 • 1 contribution...The rooms are decent, normal, clean enough... Unfortunately, Hilton Palm Springs does not do that...
- John KAug 2023 • 532 contributions...The hotel is nicely laid out around the central pool area...
- l ortegaAug 2023 • 2 contributions...Check in was smooth and easy and close to the entrance per my request...
- Mark DJul 2023 • 4 contributionsproperty well maintained, extremely clean, staff was friendly and attentive...
- Christopher LJul 2023 • 13 contributions...You do not even need your car after your arrive at the Hilton Palm Springs!...
- Sierra009Jun 2023 • 43 contributions...The room was clean, bed very comfortable and pool large and inviting...
- Santa Monica advisorApr 2023 • 36 contributions...No extra towels after asking twice...
- bam1748Feb 2023 • 140 contributionsRoom was fine, clean, ready although arrived prior to check in time...
- Marie JJan 2023 • 7 contributions...I was also waken one night to pounding on my door, saying house keeping...
- CDCLouisville_KyDec 2022 • 73 contributions...You had to request maid service daily to get it...
- KikiDec 2022 • 66 contributions...The grounds are well kept and the outdoor dining and bar area is very nice...
- Jack PNov 2022 • 17 contributions...You need to call for maid service otherwise the trash will pile up in your room. I requested trash removal one day but that didn’t happen... Had to put the trash out in the hall for collection...
- Marbles20Aug 2023 • 230 contributions...Mini fridge in the room and nice vanity outside the bathroom - frankly this is a game changer with teen girls!... Plenty of chairs and umbrellas (also chairs and cabanas to rent)... Bill, who works the pool deck delivers your towels, sets up chairs, arranged umbrellas for chairs and the pool to shade you while you dip (if you like)... Also brings constant water and ice refills... Drink and food service available from a pool menu... Overall the service was amazing and made a scorching hot day at the pool very enjoyable... Beds were mid-firm level and synthetic pillows are available for those with allergies (a theme of my reviews.....we always need the feather free rooms, some hotels are better than others at delivery) Recommend, will stay again...
- l ortegaAug 2023 • 2 contributions...Check in was smooth and easy and close to the entrance per my request. Jason texted me to my cell to greet me and to ask if there's any request and also after check out... I think that's great and very welcoming... My only recommendation is to have Google Chromecast or something similar to sync your home app like Netflix or YouTube that would be awesome...
- Connector02787442577Aug 2023 • 1 contributionMy airline put us here last minute... Most hotels treat us like welcomed guests and that is wonderful after a long day... Unfortunately, Hilton Palm Springs does not do that... They will always leave you hanging, waiting..you are contracted nothing...
- Mark DJul 2023 • 4 contributions...property well maintained, extremely clean, staff was friendly and attentive. From hello to farewell, this property is dialed in on the guest experience... Staff passed in the hallways always greet you making you feel valued and welcome...
- jhawk737Jul 2023 • 10 contributions...The staff was great, I got an upgrade for my stay and felt valued as a Hilton Diamond member...
- J DJun 2023 • 1 contribution...Went to bar to watch stanley cup, askED MMA watching bartender, if hockey was on? He put us in side room while he ALONE continued to watch MMA...
- LookingforSunshine49Apr 2023 • 3 contributions...When I went to cancel 3 weeks weeks ahead of arrival, the reservation remained. When I called agin, Hilton said the General Manager refused to let us out of the reservation- despite trying to cancel weeks in advance... The property changed the reservation to a one night reservation that still showed me arriving, even though we went to another location...
- Santa Monica advisorApr 2023 • 36 contributions...No extra towels after asking twice...
- Ben NApr 2023 • 1 contribution...I immediately called the hotel and spent the next 4 weeks going back and forth with them...
- dukel1986Mar 2023 • 141 contributions...We were able to book a great room for less than $300 (including parking). Staff was very helpful and responsive and immediately responded to all our concerns... If you are looking for a reasonably priced hotel that provides high quality service in a good location, this is your spot...
- AshleyFeb 2023 • 828 contributions...Front desk staff was very helpful, and parking out front was free which was great. Walking distance to all Palm Springs has to offer...
- Richard PJan 2023 • 4 contributions...One inconvenient USB Can’t order room service breakfast after 6 PM or before 8 AM Ground floor smells musty, funky and old Not a quality hotel, not a destination hotel OK for a place to,sleep overnight, but I wouldn’t do again...
- Marie JJan 2023 • 7 contributions...When I call front desk, was put on hold twice, finally got through before they would send someone... I was also waken one night to pounding on my door, saying house keeping... When I approached front desk about it, they did not seem concerned...
- Dorian VJan 2023 • 1 contribution...I heard a couple complaining to the front desk about how terrible the service in the restaurant...
- jafoxJan 2023 • 47 contributions...We were upgraded to a lovely room and the front desk and restaurant staff were very friendly. Parking was easy- it’s $30 but hassle free...
- CDCLouisville_KyDec 2022 • 73 contributions...You had to request maid service daily to get it. They were initially stingy with towels until I asked for extra coffee one night, at which point they brought towels for an army but no coffee... The servers were unfailingly friendly, which is the reason I give the place two stars; the restaurant and bar were good But this is nowhere near a luxury resort as the room prices would suggest... (Also, they said they were full and couldn't provide a room upgrade but the facility didn't seem to be anywhere near that busy; I could be wrong about that though)...
- Jack PNov 2022 • 17 contributions...You need to call for maid service otherwise the trash will pile up in your room. I requested trash removal one day but that didn’t happen... Had to put the trash out in the hall for collection... The pool and hot tubs were nice... Front desk and bartenders were nice...
- Dougie26Nov 2022 • 16 contributions...The staff is great especially Jason at the front desk and Haddie at the pool...
- Toni PSep 2022 • 7 contributions...We we're greeted with smiles by Front Desk Staff as soon as we entered the Lobby. Our room was upgraded (since I'm a Hilton Diamond member) to a bigger room with a pool view and $30 food credit... We went to the swimming pool after we checked in and used the spa and the pool bar too... Pool Bar attendants are friendly and helpful... Overall a 5 Star Rating for Service and Facilities...
- mei lMar 2022...Worst experience, after the trip, I cancelled all my Hilton credit cards and will never stay in Hilton... We never received any complain before and after that trip in any other hotels...
- sdlvr187Sep 2023 • 1 contributionHated to leave as first timers we fell in love with the resort... Great hotel all around with welcoming staff that appreciates their guests... “It was a memorable experience” Thanks, Palm Springs Hilton...
- Marbles20Aug 2023 • 230 contributions...Rooms were clean, spacious and nicely appointed. Mini fridge in the room and nice vanity outside the bathroom - frankly this is a game changer with teen girls!... Where things really stand out is the pool area... Basic pool but roomy enough (over 50 people in it during heat of the afternoon and still room, not crowded)... Plenty of chairs and umbrellas (also chairs and cabanas to rent)... Bill, who works the pool deck delivers your towels, sets up chairs, arranged umbrellas for chairs and the pool to shade you while you dip (if you like)... Also brings constant water and ice refills... Drink and food service available from a pool menu... Overall the service was amazing and made a scorching hot day at the pool very enjoyable... Nice location, close to food options, airport, etc... Beds were mid-firm level and synthetic pillows are available for those with allergies (a theme of my reviews.....we always need the feather free rooms, some hotels are better than others at delivery) Recommend, will stay again...
- l ortegaAug 2023 • 2 contributionsMy stay was on the 29 august I decided to stay at the Hilton palm springs the location is just perfect next to the Casino and downtown palm springs not very far from the airport. If anyone decides to visit palm springs area its the perfect place and right across is the Regal cinema to take your partner... Check in was smooth and easy and close to the entrance per my request... I think that's great and very welcoming... Also the rooms are very spacious have a sofa & mines had a balcony...
- Mark DJul 2023 • 4 contributions...property well maintained, extremely clean, staff was friendly and attentive. From hello to farewell, this property is dialed in on the guest experience... Staff passed in the hallways always greet you making you feel valued and welcome...
- jhawk737Jul 2023 • 10 contributions...The staff was great, I got an upgrade for my stay and felt valued as a Hilton Diamond member... The hotel is perfectly located in the downtown area - so walking to shops and restaurants was close...
- Christopher LJul 2023 • 13 contributions...The Hilton in Palm Springs is THE place to stay. There are many hotel options in the Desert, but the Hilton Palm Springs has a superior location and fabulous accommodations... You do not even need your car after your arrive at the Hilton Palm Springs!... The exciting restaurants and attractions of Palm Springs are walking distance from the Hilton Palm Springs... Both a wonderful hotel experience and easy access to the best Palm Springs offers is what you get when you stay at the Hilton Palm Springs!...
- LookingforSunshine49Apr 2023 • 3 contributionsBooked this hotel a few months ago, but it was rented out for a private party and guests could not use the pool...
- Santa Monica advisorApr 2023 • 36 contributions...No extra towels after asking twice... Good news is that it’s two blocks fro Starbucks so after a horrible night, we’re drinking coffee...
- dukel1986Mar 2023 • 141 contributions...Very reasonably priced hotel in the center of Palm Springs. We were able to book a great room for less than $300 (including parking)... Staff was very helpful and responsive and immediately responded to all our concerns... The hotel is within easy walking distance of many restaurants and shops... The rooms are very spacious with plenty of room for two people... The fitness center is also very nice... If you are looking for a reasonably priced hotel that provides high quality service in a good location, this is your spot...
- AshleyFeb 2023 • 828 contributionsThis hotel had a great location and nice pool setting. We enjoyed a garden view poolside room which was great with our own patio... Poolside food was good, room was okay... Front desk staff was very helpful, and parking out front was free which was great... Walking distance to all Palm Springs has to offer...
- bam1748Feb 2023 • 140 contributionsRoom was fine, clean, ready although arrived prior to check in time... Staff friendly, the pool bar was open although a bit chilly... Although not a big deal and many options within a 2 block walk...
- Marie JJan 2023 • 7 contributionsWe booked this location because it was walking distance to downtown and had a heated pool... Room was lacking USB ports... I was surprised that the pool does not require a hotel key...
- jafoxJan 2023 • 47 contributions...I stayed here 17 years ago and enjoyed it. We were upgraded to a lovely room and the front desk and restaurant staff were very friendly... Parking was easy- it’s $30 but hassle free... We really enjoyed our stay- easy walk to downtown and tons of restaurants...
- CDCLouisville_KyDec 2022 • 73 contributions...You had to request maid service daily to get it. They were initially stingy with towels until I asked for extra coffee one night, at which point they brought towels for an army but no coffee... The fitness room had no area to do floor work, so it was just as well that they didn't have yoga mats (or the headsets that a sign says you can get at the front desk)... Although the facility is older, the rooms and common areas were ok, nothing fancy but not unattractive although hallways look a little worn... The servers were unfailingly friendly, which is the reason I give the place two stars; the restaurant and bar were good But this is nowhere near a luxury resort as the room prices would suggest...
- KikiDec 2022 • 66 contributionsMy hubby and I enjoyed a short relaxing stay. We highly recommend the rooms with a poolside patio!... The Patio had a table with chairs and 2 loungers... We were steps away from the pool, had the privacy of palms and also gorgeous mountain views... The grounds are well kept and the outdoor dining and bar area is very nice... The pool was warm, there are 2 hot tubs and also seating around a gas firepit...
- Jack PNov 2022 • 17 contributions...The bathroom was updated but the shower tile cracked... The pool and hot tubs were nice... Front desk and bartenders were nice...
- Dougie26Nov 2022 • 16 contributions...The hotel is very nice, located in a great location near downtown good restaurants and the casino. There is a beautiful pool and 2 hot tubs... The staff is great especially Jason at the front desk and Haddie at the pool...
- Toni PSep 2022 • 7 contributions...Get Away @Palm Springs "Get Away @ Palm Springs Stayed at Hilton Palm Springs for overnight after visiting Joshua Tree National Park. We we're greeted with smiles by Front Desk Staff as soon as we entered the Lobby... Our room was upgraded (since I'm a Hilton Diamond member) to a bigger room with a pool view and $30 food credit... The room set up was perfect and has a direct view of Palm Springs Mountain from the balcony... We went to the swimming pool after we checked in and used the spa and the pool bar too... Pool Bar attendants are friendly and helpful... Overall a 5 Star Rating for Service and Facilities...
- We Live In HotelsJun 2022 • 145 contributions...The room itself was a bit outdated, but plenty of space and places to sit. The TV was not a smart TV, but there was a decent option of channels...
- Jay AApr 2022 • 176 contributionsThis hotel is perfectly located in downtown Palm Springs. With a free airport shuttle, the two hot tubs and pools make for a lovely quick vacation... With that being said, my room backed onto the pool yard and it was a very nice stay...
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The room was very comfortable, blackout curtains, comfy bed, clean, quiet, coffee maker, mini fridge, safe box, patio with nice Mountain Views.
There is a charge of $18 for self parking or $25 valet parking.
Nice pool with their own bar and food service, I would suggest a little more shade areas at the pool but omg. It was great and fun.
Casino is right next door if you like gambling.
Right in the middle of all major entertainment like bars, restaurants, shops, etc.
Staff super friendly and helpful. I felt so welcomed from the moment I opened those doors.
We asked for rooms next to each other and were told we could check in early and that our rooms were put on a rush list to be cleaned after the previous gusts left at 12:30 but it was a lie.
When the staff finally texted us that one of our two rooms was ready at 3:30, they offered us a choice between a poolside balcony or rooms facing the street so there never really was a team working on a particular set of rooms.
The next morning when we went to have breakfast our waiter in grey shirt ignored us for so long the family seated right before us was finishing their food before we could even order.
At this point we called out the waiter who said he would be right with us but went right back to taking orders from parties seated long after we were.
The host/manager Dean tried to make it right by getting us a new server who did his job well and the next day we got excellent service but that first waiter and the front desk lady should not be interfacing with any of the guests.
Other reviews suggest the staff has been there too long to care and it really is time to replace some of them with folks happy to have the work.
The room was clean, the beds were good and the room was quiet when the family across the hall got back from the pool and their dog finally stopped barking.
The location is good but I was thankful I had no plans to use the pool because all the seats were reserved using towels by 8:00 am so this is not a place to stay unless you don’t mind waiting a ridiculous amount of time for everything.
The best part of our stay was the tasty burgers at the Hey Day.
The burgers run a bit small so order a double.
Their service and food is excellent.
Hilton Diamond Members get a $12 credit for breafast per person (max 2 per room). Their breakfast menu was pretty good. Parking a car will be charged $18 per day. I recommend parking on the east side of the property in the street. Plenty of parking there for free.
Stayed at this hotel a few times, and rooms got recently remodeled (the bathroom came into the 21st century).
During this pandemic it was very crowded, on Saturday the pool was packed and you couldn’t get a towel,one had to wait for it.
Being a Hilton Diamond member, comes the usual perks because of the amount of nights you have to stay that Hilton location to achieve the status.
When I checked in the person checking in told me I get complementary breakfast. Show to breakfast the person says, you and your guest get $14 each towards a meal or $12 credit to use at the hotel. The front desk had given me a different information. So I called them and Joey answered. So unprofessional, he said whatever I tell you will not make you happy and I’m an unhappy person (basically implied I should shoot my self) and hanged up the phone on me.
Called to speak to a manager, no call from anyone. I was told they will talk to him and the generic I’m sorry. No leadership skills at all, the information given to actually what they offer is different.
Went in the evening that night to speak to a manager and no one called me. Also the staff doesn’t always properly wear the face mask. David working the front desk had the mask covering his mouth, not his noise. No wipes or anything never the high touch area like the elevator.
The worst guest service experience. Highly recommend people not stay at this Hilton property, stay at either the Kipton Rowen or the renaissance. Completely different experience from guest service to the stay.
If you are staying at a Hilton, definitely download their app and use the digital key. It's so convenient not having to carry extra key cards since you can just open every door with your phone. It was super intuitive, and I wish more hotels had it. Parking was $18 and there were plenty of spots available around the hotel.
2.0 star rating1/5/2020
Disappointed! I wish we ended up at the Hyatt (which provided amazing service even when we cancelled). Great location and rooms are decent, but booking 3 rooms for my husband's 50th (with Europeans visiting), they did NOT fulfill the promise of making him feel extra welcome.
In fact ,they promised our 3rd room to us by 4pm, but by chance we checked in regarding the 3rd room about 4:30 to find out they guest decided to stay an extra night. Uhhh, were they going to inform us that we didn't have a 3rd room next to the other two?
Manager was totally unapologetic, but the front desk person felt sympathy and offered us a room around the corner or an upgraded room away from the rest of the family. You'd think they'd alert of this (we had the opportunity to get the room on the other side with a king vs 2 queens, but it was too late when WE checked in about our 3rd room). I'd also expect a hey- let me upgrade your rooms, or hey- let me throw in some drink tickets, but nope. NADA. Disappointed!
In addition, one of the streets was blocked off due to construction (not their fault), but would have been nice to know for guests arriving so we could get there a bit easier.
They also charged my card for the first night instantly. They said not all hiltons do this (but this one does)
Pool also had WAY TOO MUCH CHLORINE!!. Kids came out (and they are on a swim team) complaining how their eyes were really red and hurting after a short swim.
At check in, which was only around 3:40pm, I had to wait 17 minutes in line and there were only 2 people ahead of me. At the same time, there were at least 8 people behind me also waiting to check in. Very slow. The day before arrival, I chose a specific room online. Then, while actually checking in, I was told I did not get that room and was given a different room. I asked the gentleman behind the counter, "If I chose a specific room, then that room must be blocked for me, otherwise there's no sense in choosing one". He said it doesn't always work that way. As an Honors Diamond member, I have stayed in Hilton's all over the world and this is the only one I've ever had a problem with.
Evidently, without notice, Hilton has changed the policy for offering Diamond members a choice of a free breakfast. Now, you don't get the choice, but rather a $12 "credit" towards breakfast. This, in and of itself is a joke because the breakfast costs more than $12 at just about any property. So rather than having a choice before, now you don't have a choice. Very poor loyalty concept.
"Make sure to use the security latch if you don't want a stranger in your room in the middle of the night!"Read full review
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