Hilton Palm Springs

Traveler (541)
Room & Suite (288)
Pool & Beach (86)

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About

#11 of 22 resorts in Palm Springs
Location
4.6
Cleanliness
4.3
Service
4.1
Value
3.9

The Hilton Palm Springs hotel is a Southern California desert retreat situated downtown in the desirable Village of Palm Springs at the foot of the San Jacinto Mountains, just over a mile from the Palm Springs International Airport. Walking distance to the Palm Springs Convention Center and Spa Casino with chic shops and boutiques, art galleries, sidewalk cafes, museums, nightclubs and theatres right on our doorstep. With 261 spacious guest rooms and 33,000 square feet of flexible special event space, whether you are traveling for business or simply escaping to one of California's favorite destinations, the Hilton Palm Springs hotel will exceed your expectations.

Our Hotel Features Elements Spa - our state-of-the-art day spa, 33,000 square feet of flexible special event space including Two Ballrooms, 1 1/2 Acre Landscaped Pool Courtyard, Climate controlled Pool (the pool can be both heated and cooled), Two outdoor whirlpools, Fully equipped Precor Fitness Center, The Terrace Restauran

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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Poolside bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Convenience store
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book in Advance and Save up to 17%
Traveler Insights
This summary was created by AI, based on 28 recent English reviews.
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The Hilton Palm Springs, according to some guests, boasts a normal, clean atmosphere with spacious, albeit somewhat outdated, rooms offering appreciated views, especially from the balconies. Many travelers enjoy its proximity to downtown, the casino, good restaurants, and the airport. However, the hotel's value has been questioned due to high room rates and additional charges for services. The level of service appears to vary, with some guests praising the attentive staff, while others express dissatisfaction. The hotel's amenities, particularly the pool area, have generally pleased guests, despite some outdated room fixtures.
Location
Convenient
Atmosphere
Outdated
Rooms
Spacious
Value
Overpriced
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
Location
Convenient
Most travelers appreciate the hotel's location, highlighting its proximity to downtown, the casino, good restaurants, and the airport.
  • l ortega
    l ortega
    Aug 2023 2 contributions
    My stay was on the 29 august I decided to stay at the Hilton palm springs the location is just perfect next to the Casino and downtown palm springs not very far from the airport...
  • John K
    John K
    Aug 2023 532 contributions
    ...The hotel is a great location, just east of the downtown area...
  • Marbles20
    Marbles20
    Aug 2023 230 contributions
    ...Nice location, close to food options, airport, etc...
  • Christopher L
    Christopher L
    Jul 2023 13 contributions
    ...There are many hotel options in the Desert, but the Hilton Palm Springs has a superior location and fabulous accommodations...
  • LookingforSunshine49
    LookingforSunshine49
    Apr 2023 3 contributions
    ...The property changed the reservation to a one night reservation that still showed me arriving, even though we went to another location...
  • dukel1986
    dukel1986
    Mar 2023 141 contributions
    ...If you are looking for a reasonably priced hotel that provides high quality service in a good location, this is your spot...
  • Ashley
    Ashley
    Feb 2023 828 contributions
    This hotel had a great location and nice pool setting...
  • Marie J
    Marie J
    Jan 2023 7 contributions
    We booked this location because it was walking distance to downtown and had a heated pool...
  • Dougie26
    Dougie26
    Nov 2022 16 contributions
    The hotel is very nice, located in a great location near downtown good restaurants and the casino...
  • Jack P
    Jack P
    Nov 2022 17 contributions
    ...Location is great but not worth the price I paid...
  • We Live In Hotels
    We Live In Hotels
    Jun 2022 145 contributions
    ...As a Diamond HH I did received an update to a larger Jr Suite that was oddly shaped, but in a quiet location (not facing the pools) and close to easy parking (which you do have to pay for, though if you come back to the hotel and there is no parking they still guarantee they will find you a spot)...
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Atmosphere
Outdated
The hotel's atmosphere is generally normal and clean, with spacious, if somewhat outdated, rooms. Views were appreciated, particularly from the balconies.
  • Marbles20
    Marbles20
    Aug 2023 230 contributions
    ...Rooms were clean, spacious and nicely appointed. Mini fridge in the room and nice vanity outside the bathroom - frankly this is a game changer with teen girls!...
  • l ortega
    l ortega
    Aug 2023 2 contributions
    ...Also the rooms are very spacious have a sofa & mines had a balcony...
  • Connector02787442577
    Connector02787442577
    Aug 2023 1 contribution
    ...The rooms are decent, normal, clean enough...
  • Sierra009
    Sierra009
    Jun 2023 43 contributions
    ...The room was clean, bed very comfortable and pool large and inviting...
  • CDCLouisville_Ky
    CDCLouisville_Ky
    Dec 2022 73 contributions
    ...Although the facility is older, the rooms and common areas were ok, nothing fancy but not unattractive although hallways look a little worn...
  • Toni P
    Toni P
    Sep 2022 7 contributions
    ...The room set up was perfect and has a direct view of Palm Springs Mountain from the balcony...
  • We Live In Hotels
    We Live In Hotels
    Jun 2022 145 contributions
    ...The room itself was a bit outdated, but plenty of space and places to sit...
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Rooms
Spacious
Reviewers often mention that the rooms are spacious but require renovation due to signs of wear and tear. Some guests also reported cleanliness issues.
  • Marbles20
    Marbles20
    Aug 2023 230 contributions
    ...A little nervous as we had to just take what we could find (low availability in PS area for the weekend)... Rooms were clean, spacious and nicely appointed... Mini fridge in the room and nice vanity outside the bathroom - frankly this is a game changer with teen girls!... Beds were mid-firm level and synthetic pillows are available for those with allergies (a theme of my reviews.....we always need the feather free rooms, some hotels are better than others at delivery) Recommend, will stay again...
  • l ortega
    l ortega
    Aug 2023 2 contributions
    My stay was on the 29 august I decided to stay at the Hilton palm springs the location is just perfect next to the Casino and downtown palm springs not very far from the airport... Also the rooms are very spacious have a sofa & mines had a balcony...
  • John K
    John K
    Aug 2023 532 contributions
    ...My room was a on the second floor and overlooked the central pool area...
  • Christopher L
    Christopher L
    Jul 2023 13 contributions
    ...The Hilton in Palm Springs is THE place to stay. There are many hotel options in the Desert, but the Hilton Palm Springs has a superior location and fabulous accommodations...
  • Mark D
    Mark D
    Jul 2023 4 contributions
    property well maintained, extremely clean, staff was friendly and attentive...
  • J D
    J D
    Jun 2023 1 contribution
    ...Rude staff, no cleaning of rooms during stay!... He put us in side room while he ALONE continued to watch MMA...
  • Ben N
    Ben N
    Apr 2023 1 contribution
    I stayed here in April for a work conference... I immediately called the hotel and spent the next 4 weeks going back and forth with them... I get it--if you leave behind something in the hotel room, you'll probably never see it again...
  • LookingforSunshine49
    LookingforSunshine49
    Apr 2023 3 contributions
    ...When I went to cancel 3 weeks weeks ahead of arrival, the reservation remained. When I called agin, Hilton said the General Manager refused to let us out of the reservation- despite trying to cancel weeks in advance... The general manager still refused to release our reservation...
  • Santa Monica advisor
    Santa Monica advisor
    Apr 2023 36 contributions
    ...Plus dirty socks and underwear in the room when we arrived...
  • dukel1986
    dukel1986
    Mar 2023 141 contributions
    ...We were able to book a great room for less than $300 (including parking)... The rooms are very spacious with plenty of room for two people...
  • Ashley
    Ashley
    Feb 2023 828 contributions
    ...We enjoyed a garden view poolside room which was great with our own patio... Room was more 3 stars than 4: missing outlet covers, dirty dresser, loose faucet...
  • Marie J
    Marie J
    Jan 2023 7 contributions
    ...I was disappointed are room was run down, missing full length mirror, broken off hook I’m bathroom. Room was lacking USB ports...
  • jafox
    jafox
    Jan 2023 47 contributions
    ...We were upgraded to a lovely room and the front desk and restaurant staff were very friendly...
  • CDCLouisville_Ky
    CDCLouisville_Ky
    Dec 2022 73 contributions
    This hotel was very disappointing, especially considering room rates of $350 to more than $500 a night for NYE... Our first floor room had a stench at night, like sewage... Although the facility is older, the rooms and common areas were ok, nothing fancy but not unattractive although hallways look a little worn... (Also, they said they were full and couldn't provide a room upgrade but the facility didn't seem to be anywhere near that busy; I could be wrong about that though)...
  • Kiki
    Kiki
    Dec 2022 66 contributions
    ...We highly recommend the rooms with a poolside patio!... The downside is this property is very dated and our room had an unpleasant odor...
  • Jack P
    Jack P
    Nov 2022 17 contributions
    ...You need to call for maid service otherwise the trash will pile up in your room... All-in-all, the room was dinghy and would greatly benefit from a complete renovation...
  • Toni P
    Toni P
    Sep 2022 7 contributions
    ...Get Away @Palm Springs "Get Away @ Palm Springs Stayed at Hilton Palm Springs for overnight after visiting Joshua Tree National Park... Our room was upgraded (since I'm a Hilton Diamond member) to a bigger room with a pool view and $30 food credit... The room set up was perfect and has a direct view of Palm Springs Mountain from the balcony...
  • We Live In Hotels
    We Live In Hotels
    Jun 2022 145 contributions
    ...The room itself was a bit outdated, but plenty of space and places to sit...
  • Jay A
    Jay A
    Apr 2022 176 contributions
    This hotel is perfectly located in downtown Palm Springs... My only issue is that the rooms were quite outdated and in need of renovations... They were dirty at points, and the areas did smell of smoke at certain places... With that being said, my room backed onto the pool yard and it was a very nice stay...
  • mei l
    mei l
    Mar 2022
    ...It was around 7 pm, we walked around in rooms and staff called us to keep quite, they received complains from the downstairs...
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Value
Overpriced
Many travelers have expressed dissatisfaction with the hotel's value, citing high room rates, additional charges for services and lack of quality in service.
  • Connector02787442577
    Connector02787442577
    Aug 2023 1 contribution
    ...The rooms are decent, normal, clean enough...
  • Sierra009
    Sierra009
    Jun 2023 43 contributions
    This Hilton property is well-situated, walking distance to downtown with its many shops and restaurants... Skip the $30 parking fee and park on the street...
  • LookingforSunshine49
    LookingforSunshine49
    Apr 2023 3 contributions
    ...When I went to cancel 3 weeks weeks ahead of arrival, the reservation remained. When I called agin, Hilton said the General Manager refused to let us out of the reservation- despite trying to cancel weeks in advance... The general manager still refused to release our reservation...
  • Santa Monica advisor
    Santa Monica advisor
    Apr 2023 36 contributions
    ...No extra towels after asking twice...
  • dukel1986
    dukel1986
    Mar 2023 141 contributions
    ...Very reasonably priced hotel in the center of Palm Springs. We were able to book a great room for less than $300 (including parking)... If you are looking for a reasonably priced hotel that provides high quality service in a good location, this is your spot...
  • Richard P
    Richard P
    Jan 2023 4 contributions
    ...One inconvenient USB Can’t order room service breakfast after 6 PM or before 8 AM Ground floor smells musty, funky and old Not a quality hotel, not a destination hotel OK for a place to,sleep overnight, but I wouldn’t do again...
  • Dorian V
    Dorian V
    Jan 2023 1 contribution
    ...If you are looking for peace and quiet, I’d avoid this place... I paid over $300 a night for this place and they have the gall to add $30 on top of that...
  • Marie J
    Marie J
    Jan 2023 7 contributions
    ...When I approached front desk about it, they did not seem concerned...
  • jafox
    jafox
    Jan 2023 47 contributions
    ...Parking was easy- it’s $30 but hassle free...
  • CDCLouisville_Ky
    CDCLouisville_Ky
    Dec 2022 73 contributions
    This hotel was very disappointing, especially considering room rates of $350 to more than $500 a night for NYE... The shower head made for a very unsatisfying shower... You had to request maid service daily to get it...
  • Jack P
    Jack P
    Nov 2022 17 contributions
    ...Had to put the trash out in the hall for collection... Location is great but not worth the price I paid...
  • Toni P
    Toni P
    Sep 2022 7 contributions
    ...Get Away @Palm Springs "Get Away @ Palm Springs Stayed at Hilton Palm Springs for overnight after visiting Joshua Tree National Park... Our room was upgraded (since I'm a Hilton Diamond member) to a bigger room with a pool view and $30 food credit...
  • We Live In Hotels
    We Live In Hotels
    Jun 2022 145 contributions
    ...As a Diamond HH I did received an update to a larger Jr Suite that was oddly shaped, but in a quiet location (not facing the pools) and close to easy parking (which you do have to pay for, though if you come back to the hotel and there is no parking they still guarantee they will find you a spot)... The breakfast was nice, but of course as typical Diamond food & beverage credits you still need to pay an little extra + tip...
  • mei l
    mei l
    Mar 2022
    ...Worst experience, after the trip, I cancelled all my Hilton credit cards and will never stay in Hilton...
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Cleanliness
Meticulous
Several guests mentioned cleanliness issues with needing to request maid service and lack of extra towels. However, many others praised the cleanliness of the rooms and overall property.
  • Marbles20
    Marbles20
    Aug 2023 230 contributions
    ...Rooms were clean, spacious and nicely appointed. Mini fridge in the room and nice vanity outside the bathroom - frankly this is a game changer with teen girls!...
  • Connector02787442577
    Connector02787442577
    Aug 2023 1 contribution
    ...The rooms are decent, normal, clean enough... Unfortunately, Hilton Palm Springs does not do that...
  • John K
    John K
    Aug 2023 532 contributions
    ...The hotel is nicely laid out around the central pool area...
  • l ortega
    l ortega
    Aug 2023 2 contributions
    ...Check in was smooth and easy and close to the entrance per my request...
  • Mark D
    Mark D
    Jul 2023 4 contributions
    property well maintained, extremely clean, staff was friendly and attentive...
  • Christopher L
    Christopher L
    Jul 2023 13 contributions
    ...You do not even need your car after your arrive at the Hilton Palm Springs!...
  • Sierra009
    Sierra009
    Jun 2023 43 contributions
    ...The room was clean, bed very comfortable and pool large and inviting...
  • Santa Monica advisor
    Santa Monica advisor
    Apr 2023 36 contributions
    ...No extra towels after asking twice...
  • bam1748
    bam1748
    Feb 2023 140 contributions
    Room was fine, clean, ready although arrived prior to check in time...
  • Marie J
    Marie J
    Jan 2023 7 contributions
    ...I was also waken one night to pounding on my door, saying house keeping...
  • CDCLouisville_Ky
    CDCLouisville_Ky
    Dec 2022 73 contributions
    ...You had to request maid service daily to get it...
  • Kiki
    Kiki
    Dec 2022 66 contributions
    ...The grounds are well kept and the outdoor dining and bar area is very nice...
  • Jack P
    Jack P
    Nov 2022 17 contributions
    ...You need to call for maid service otherwise the trash will pile up in your room. I requested trash removal one day but that didn’t happen... Had to put the trash out in the hall for collection...
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Service
Inconsistent
Guests experienced inconsistencies in service; some found staff to be attentive and friendly, while others complained about neglectful and unresponsive service.
  • Marbles20
    Marbles20
    Aug 2023 230 contributions
    ...Mini fridge in the room and nice vanity outside the bathroom - frankly this is a game changer with teen girls!... Plenty of chairs and umbrellas (also chairs and cabanas to rent)... Bill, who works the pool deck delivers your towels, sets up chairs, arranged umbrellas for chairs and the pool to shade you while you dip (if you like)... Also brings constant water and ice refills... Drink and food service available from a pool menu... Overall the service was amazing and made a scorching hot day at the pool very enjoyable... Beds were mid-firm level and synthetic pillows are available for those with allergies (a theme of my reviews.....we always need the feather free rooms, some hotels are better than others at delivery) Recommend, will stay again...
  • l ortega
    l ortega
    Aug 2023 2 contributions
    ...Check in was smooth and easy and close to the entrance per my request. Jason texted me to my cell to greet me and to ask if there's any request and also after check out... I think that's great and very welcoming... My only recommendation is to have Google Chromecast or something similar to sync your home app like Netflix or YouTube that would be awesome...
  • Connector02787442577
    Connector02787442577
    Aug 2023 1 contribution
    My airline put us here last minute... Most hotels treat us like welcomed guests and that is wonderful after a long day... Unfortunately, Hilton Palm Springs does not do that... They will always leave you hanging, waiting..you are contracted nothing...
  • Mark D
    Mark D
    Jul 2023 4 contributions
    ...property well maintained, extremely clean, staff was friendly and attentive. From hello to farewell, this property is dialed in on the guest experience... Staff passed in the hallways always greet you making you feel valued and welcome...
  • jhawk737
    jhawk737
    Jul 2023 10 contributions
    ...The staff was great, I got an upgrade for my stay and felt valued as a Hilton Diamond member...
  • J D
    J D
    Jun 2023 1 contribution
    ...Went to bar to watch stanley cup, askED MMA watching bartender, if hockey was on? He put us in side room while he ALONE continued to watch MMA...
  • LookingforSunshine49
    LookingforSunshine49
    Apr 2023 3 contributions
    ...When I went to cancel 3 weeks weeks ahead of arrival, the reservation remained. When I called agin, Hilton said the General Manager refused to let us out of the reservation- despite trying to cancel weeks in advance... The property changed the reservation to a one night reservation that still showed me arriving, even though we went to another location...
  • Santa Monica advisor
    Santa Monica advisor
    Apr 2023 36 contributions
    ...No extra towels after asking twice...
  • Ben N
    Ben N
    Apr 2023 1 contribution
    ...I immediately called the hotel and spent the next 4 weeks going back and forth with them...
  • dukel1986
    dukel1986
    Mar 2023 141 contributions
    ...We were able to book a great room for less than $300 (including parking). Staff was very helpful and responsive and immediately responded to all our concerns... If you are looking for a reasonably priced hotel that provides high quality service in a good location, this is your spot...
  • Ashley
    Ashley
    Feb 2023 828 contributions
    ...Front desk staff was very helpful, and parking out front was free which was great. Walking distance to all Palm Springs has to offer...
  • Richard P
    Richard P
    Jan 2023 4 contributions
    ...One inconvenient USB Can’t order room service breakfast after 6 PM or before 8 AM Ground floor smells musty, funky and old Not a quality hotel, not a destination hotel OK for a place to,sleep overnight, but I wouldn’t do again...
  • Marie J
    Marie J
    Jan 2023 7 contributions
    ...When I call front desk, was put on hold twice, finally got through before they would send someone... I was also waken one night to pounding on my door, saying house keeping... When I approached front desk about it, they did not seem concerned...
  • Dorian V
    Dorian V
    Jan 2023 1 contribution
    ...I heard a couple complaining to the front desk about how terrible the service in the restaurant...
  • jafox
    jafox
    Jan 2023 47 contributions
    ...We were upgraded to a lovely room and the front desk and restaurant staff were very friendly. Parking was easy- it’s $30 but hassle free...
  • CDCLouisville_Ky
    CDCLouisville_Ky
    Dec 2022 73 contributions
    ...You had to request maid service daily to get it. They were initially stingy with towels until I asked for extra coffee one night, at which point they brought towels for an army but no coffee... The servers were unfailingly friendly, which is the reason I give the place two stars; the restaurant and bar were good But this is nowhere near a luxury resort as the room prices would suggest... (Also, they said they were full and couldn't provide a room upgrade but the facility didn't seem to be anywhere near that busy; I could be wrong about that though)...
  • Jack P
    Jack P
    Nov 2022 17 contributions
    ...You need to call for maid service otherwise the trash will pile up in your room. I requested trash removal one day but that didn’t happen... Had to put the trash out in the hall for collection... The pool and hot tubs were nice... Front desk and bartenders were nice...
  • Dougie26
    Dougie26
    Nov 2022 16 contributions
    ...The staff is great especially Jason at the front desk and Haddie at the pool...
  • Toni P
    Toni P
    Sep 2022 7 contributions
    ...We we're greeted with smiles by Front Desk Staff as soon as we entered the Lobby. Our room was upgraded (since I'm a Hilton Diamond member) to a bigger room with a pool view and $30 food credit... We went to the swimming pool after we checked in and used the spa and the pool bar too... Pool Bar attendants are friendly and helpful... Overall a 5 Star Rating for Service and Facilities...
  • mei l
    mei l
    Mar 2022
    ...Worst experience, after the trip, I cancelled all my Hilton credit cards and will never stay in Hilton... We never received any complain before and after that trip in any other hotels...
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Amenities
Satisfactory
Travelers appreciate the hotel's amenities, especially the pool area, but some found room amenities lacking or outdated.
  • sdlvr187
    sdlvr187
    Sep 2023 1 contribution
    Hated to leave as first timers we fell in love with the resort... Great hotel all around with welcoming staff that appreciates their guests... “It was a memorable experience” Thanks, Palm Springs Hilton...
  • Marbles20
    Marbles20
    Aug 2023 230 contributions
    ...Rooms were clean, spacious and nicely appointed. Mini fridge in the room and nice vanity outside the bathroom - frankly this is a game changer with teen girls!... Where things really stand out is the pool area... Basic pool but roomy enough (over 50 people in it during heat of the afternoon and still room, not crowded)... Plenty of chairs and umbrellas (also chairs and cabanas to rent)... Bill, who works the pool deck delivers your towels, sets up chairs, arranged umbrellas for chairs and the pool to shade you while you dip (if you like)... Also brings constant water and ice refills... Drink and food service available from a pool menu... Overall the service was amazing and made a scorching hot day at the pool very enjoyable... Nice location, close to food options, airport, etc... Beds were mid-firm level and synthetic pillows are available for those with allergies (a theme of my reviews.....we always need the feather free rooms, some hotels are better than others at delivery) Recommend, will stay again...
  • l ortega
    l ortega
    Aug 2023 2 contributions
    My stay was on the 29 august I decided to stay at the Hilton palm springs the location is just perfect next to the Casino and downtown palm springs not very far from the airport. If anyone decides to visit palm springs area its the perfect place and right across is the Regal cinema to take your partner... Check in was smooth and easy and close to the entrance per my request... I think that's great and very welcoming... Also the rooms are very spacious have a sofa & mines had a balcony...
  • Mark D
    Mark D
    Jul 2023 4 contributions
    ...property well maintained, extremely clean, staff was friendly and attentive. From hello to farewell, this property is dialed in on the guest experience... Staff passed in the hallways always greet you making you feel valued and welcome...
  • jhawk737
    jhawk737
    Jul 2023 10 contributions
    ...The staff was great, I got an upgrade for my stay and felt valued as a Hilton Diamond member... The hotel is perfectly located in the downtown area - so walking to shops and restaurants was close...
  • Christopher L
    Christopher L
    Jul 2023 13 contributions
    ...The Hilton in Palm Springs is THE place to stay. There are many hotel options in the Desert, but the Hilton Palm Springs has a superior location and fabulous accommodations... You do not even need your car after your arrive at the Hilton Palm Springs!... The exciting restaurants and attractions of Palm Springs are walking distance from the Hilton Palm Springs... Both a wonderful hotel experience and easy access to the best Palm Springs offers is what you get when you stay at the Hilton Palm Springs!...
  • LookingforSunshine49
    LookingforSunshine49
    Apr 2023 3 contributions
    Booked this hotel a few months ago, but it was rented out for a private party and guests could not use the pool...
  • Santa Monica advisor
    Santa Monica advisor
    Apr 2023 36 contributions
    ...No extra towels after asking twice... Good news is that it’s two blocks fro Starbucks so after a horrible night, we’re drinking coffee...
  • dukel1986
    dukel1986
    Mar 2023 141 contributions
    ...Very reasonably priced hotel in the center of Palm Springs. We were able to book a great room for less than $300 (including parking)... Staff was very helpful and responsive and immediately responded to all our concerns... The hotel is within easy walking distance of many restaurants and shops... The rooms are very spacious with plenty of room for two people... The fitness center is also very nice... If you are looking for a reasonably priced hotel that provides high quality service in a good location, this is your spot...
  • Ashley
    Ashley
    Feb 2023 828 contributions
    This hotel had a great location and nice pool setting. We enjoyed a garden view poolside room which was great with our own patio... Poolside food was good, room was okay... Front desk staff was very helpful, and parking out front was free which was great... Walking distance to all Palm Springs has to offer...
  • bam1748
    bam1748
    Feb 2023 140 contributions
    Room was fine, clean, ready although arrived prior to check in time... Staff friendly, the pool bar was open although a bit chilly... Although not a big deal and many options within a 2 block walk...
  • Marie J
    Marie J
    Jan 2023 7 contributions
    We booked this location because it was walking distance to downtown and had a heated pool... Room was lacking USB ports... I was surprised that the pool does not require a hotel key...
  • jafox
    jafox
    Jan 2023 47 contributions
    ...I stayed here 17 years ago and enjoyed it. We were upgraded to a lovely room and the front desk and restaurant staff were very friendly... Parking was easy- it’s $30 but hassle free... We really enjoyed our stay- easy walk to downtown and tons of restaurants...
  • CDCLouisville_Ky
    CDCLouisville_Ky
    Dec 2022 73 contributions
    ...You had to request maid service daily to get it. They were initially stingy with towels until I asked for extra coffee one night, at which point they brought towels for an army but no coffee... The fitness room had no area to do floor work, so it was just as well that they didn't have yoga mats (or the headsets that a sign says you can get at the front desk)... Although the facility is older, the rooms and common areas were ok, nothing fancy but not unattractive although hallways look a little worn... The servers were unfailingly friendly, which is the reason I give the place two stars; the restaurant and bar were good But this is nowhere near a luxury resort as the room prices would suggest...
  • Kiki
    Kiki
    Dec 2022 66 contributions
    My hubby and I enjoyed a short relaxing stay. We highly recommend the rooms with a poolside patio!... The Patio had a table with chairs and 2 loungers... We were steps away from the pool, had the privacy of palms and also gorgeous mountain views... The grounds are well kept and the outdoor dining and bar area is very nice... The pool was warm, there are 2 hot tubs and also seating around a gas firepit...
  • Jack P
    Jack P
    Nov 2022 17 contributions
    ...The bathroom was updated but the shower tile cracked... The pool and hot tubs were nice... Front desk and bartenders were nice...
  • Dougie26
    Dougie26
    Nov 2022 16 contributions
    ...The hotel is very nice, located in a great location near downtown good restaurants and the casino. There is a beautiful pool and 2 hot tubs... The staff is great especially Jason at the front desk and Haddie at the pool...
  • Toni P
    Toni P
    Sep 2022 7 contributions
    ...Get Away @Palm Springs "Get Away @ Palm Springs Stayed at Hilton Palm Springs for overnight after visiting Joshua Tree National Park. We we're greeted with smiles by Front Desk Staff as soon as we entered the Lobby... Our room was upgraded (since I'm a Hilton Diamond member) to a bigger room with a pool view and $30 food credit... The room set up was perfect and has a direct view of Palm Springs Mountain from the balcony... We went to the swimming pool after we checked in and used the spa and the pool bar too... Pool Bar attendants are friendly and helpful... Overall a 5 Star Rating for Service and Facilities...
  • We Live In Hotels
    We Live In Hotels
    Jun 2022 145 contributions
    ...The room itself was a bit outdated, but plenty of space and places to sit. The TV was not a smart TV, but there was a decent option of channels...
  • Jay A
    Jay A
    Apr 2022 176 contributions
    This hotel is perfectly located in downtown Palm Springs. With a free airport shuttle, the two hot tubs and pools make for a lovely quick vacation... With that being said, my room backed onto the pool yard and it was a very nice stay...
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Detailed Reviews
lovefun99 wrote a review Jul 2022
Torrance, California445 contributions138 helpful votes
+1
Hotel's Favorite
Room 379 standard 2 beds
The room was very comfortable, blackout curtains, comfy bed, clean, quiet, coffee maker, mini fridge, safe box, patio with nice Mountain Views.
There is a charge of $18 for self parking or $25 valet parking.
Nice pool with their own bar and food service, I would suggest a little more shade areas at the pool but omg. It was great and fun.
Casino is right next door if you like gambling.
Right in the middle of all major entertainment like bars, restaurants, shops, etc.
Staff super friendly and helpful. I felt so welcomed from the moment I opened those doors.
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Date of stay: July 2022Trip type: Traveled as a couple
Room Tip: First floors doesn’t have any views as there is a tall wall so be aware.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bondodog wrote a review Apr 2021
Los Angeles, California9 contributions1 helpful vote
I’m a bad news first sort of person so I’m just going to say the staff is not trained well or unmotivated to give decent customer service.

We asked for rooms next to each other and were told we could check in early and that our rooms were put on a rush list to be cleaned after the previous gusts left at 12:30 but it was a lie.

When the staff finally texted us that one of our two rooms was ready at 3:30, they offered us a choice between a poolside balcony or rooms facing the street so there never really was a team working on a particular set of rooms.

The next morning when we went to have breakfast our waiter in grey shirt ignored us for so long the family seated right before us was finishing their food before we could even order.

At this point we called out the waiter who said he would be right with us but went right back to taking orders from parties seated long after we were.

The host/manager Dean tried to make it right by getting us a new server who did his job well and the next day we got excellent service but that first waiter and the front desk lady should not be interfacing with any of the guests.

Other reviews suggest the staff has been there too long to care and it really is time to replace some of them with folks happy to have the work.

The room was clean, the beds were good and the room was quiet when the family across the hall got back from the pool and their dog finally stopped barking.

The location is good but I was thankful I had no plans to use the pool because all the seats were reserved using towels by 8:00 am so this is not a place to stay unless you don’t mind waiting a ridiculous amount of time for everything.

The best part of our stay was the tasty burgers at the Hey Day.

The burgers run a bit small so order a double.

Their service and food is excellent.
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Date of stay: April 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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1Business_Travel1 wrote a review Apr 2021
Brownstown Township, Michigan189 contributions154 helpful votes
Stayed a long weekend here with my wife and overall we really enjoyed it but I just felt for a Hilton, it lacked attention to details. As a Hilton Diamond member, we were upgraded to a pool view room which was very well appointed and had a lot of room. I loved the seperate area that my wife could do her hair and I could brush my teeth in the other area. Shower was really nice and modern except for the shower head. The bed and pillows were wonderful! Did not like that the electric plugs did not work at the desk and there were only plugs on one side of the king size bed. All rooms had balcanies, but they needed to be powerwashed and repainted. The grounds around the pool just needed some tidying as well as garbage picked up. The pool lounger tables all needed to be wiped down, especially during COVID. The location is excellent if you want to go downtown to shop, eat or barhop. Very convenient to the casino being right across the street but we did not go. This property also allows dogs so if you are not a dog fan, this could be an issue. We heard quite a few dogs barking in rooms during the evening. I was surprised that no where on this property did they have a water bill fill station, not even in the fitness center. Overall, we liked it here and will probably return if we are planning another trip in the area.
Hilton Diamond Members get a $12 credit for breafast per person (max 2 per room). Their breakfast menu was pretty good. Parking a car will be charged $18 per day. I recommend parking on the east side of the property in the street. Plenty of parking there for free.
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Date of stay: April 2021
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
amarp717 wrote a review Oct 2020
Cerritos, California108 contributions75 helpful votes
Needed a break from life so booked a weekend getaway 10/16-10/18/20 at this hotel.

Stayed at this hotel a few times, and rooms got recently remodeled (the bathroom came into the 21st century).

During this pandemic it was very crowded, on Saturday the pool was packed and you couldn’t get a towel,one had to wait for it.

Being a Hilton Diamond member, comes the usual perks because of the amount of nights you have to stay that Hilton location to achieve the status.

When I checked in the person checking in told me I get complementary breakfast. Show to breakfast the person says, you and your guest get $14 each towards a meal or $12 credit to use at the hotel. The front desk had given me a different information. So I called them and Joey answered. So unprofessional, he said whatever I tell you will not make you happy and I’m an unhappy person (basically implied I should shoot my self) and hanged up the phone on me.

Called to speak to a manager, no call from anyone. I was told they will talk to him and the generic I’m sorry. No leadership skills at all, the information given to actually what they offer is different.

Went in the evening that night to speak to a manager and no one called me. Also the staff doesn’t always properly wear the face mask. David working the front desk had the mask covering his mouth, not his noise. No wipes or anything never the high touch area like the elevator.

The worst guest service experience. Highly recommend people not stay at this Hilton property, stay at either the Kipton Rowen or the renaissance. Completely different experience from guest service to the stay.
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Date of stay: October 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Mercado, Guest Services / Front Office at Hilton Palm Springs
Responded Feb 16, 2021
Dear amarp717, Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
checkmate333 wrote a review Mar 2021
Heidelberg, Germany11 contributions15 helpful votes
+1
Very pleasant, quiet stay from Tues to Saturday during covid. As diamond members we were upgraded to room 376 with a view of San Jacinto and the pool and offered free breakfast from an ala cart menu (coffee is an extra 5$ per person). I would definitely prioritize the view of San Jacinto if you need to pick between a pool and mountain view. The walk to downtown is a pleasant 10 minute stroll; you can also drive to downtown and park. We opted to park on the street for free rather than pay the 18$ per day parking, and there were plenty of open spaces. The pool was very nice with plenty of greenery and a pleasing design that doesnt seem too boxy like the renaissance hotel nearby. Only one hot tub was open, so we sometimes had to wait our turn. The pool bar is open from 11am to 7pm, and the pool itself is open from 7am to 10pm. Despite some reviews, there was no issue with pool noise on our pool facing room. I'd estimate the hotel was only 1/3 full during our stay, until Friday when more weekenders checked in, and there was usually only one or two other groups at the pool, so social distancing was not a problem. Overall, the hotel is further from downtown than the Kimpton or Hyatt but for a calmer vibe and more spacious pool area than the Kimpton, I would prefer the Hilton. The renaissance is further from downtown with a less attractive pool area, so the Hilton is much better. I personally prefer the smaller boutique hotels like the andalusian court, but if I stay at a big hotel again, Hilton palm springs is my first choice.
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Date of stay: March 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yiming wrote a review Jun 2021
Los Angeles, California127 contributions43 helpful votes
+1
This is a modern, sleek, and clean hotel in Palm Springs. The service from the front desk to the bell desk to the restaurant was excellent. Despite being fully booked, the front desk managed to get us checked in two hours earlier and even upgraded our room. Our room was also spacious and moreover, very clean. Hilton advertises their Lysol disinfectant service prominently and it definitely gives you a peace of mind knowing that the high touch surfaces have all been disinfected (one of the silver linings of the pandemic). The room has most of the amenities you would expect from a 4 star hotel, though they no longer offer room service everyday and you will have to request one if you want one. Beds and pillows were very comfortable and we had a great sleep every night. Wifi was also super fast.

If you are staying at a Hilton, definitely download their app and use the digital key. It's so convenient not having to carry extra key cards since you can just open every door with your phone. It was super intuitive, and I wish more hotels had it. Parking was $18 and there were plenty of spots available around the hotel.
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Date of stay: June 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yujoy wrote a review Jan 2020
3 contributions
You wrote a review for Hilton Palm Springs 9 minutes ago
2.0 star rating1/5/2020
Disappointed! I wish we ended up at the Hyatt (which provided amazing service even when we cancelled). Great location and rooms are decent, but booking 3 rooms for my husband's 50th (with Europeans visiting), they did NOT fulfill the promise of making him feel extra welcome.
In fact ,they promised our 3rd room to us by 4pm, but by chance we checked in regarding the 3rd room about 4:30 to find out they guest decided to stay an extra night. Uhhh, were they going to inform us that we didn't have a 3rd room next to the other two?
Manager was totally unapologetic, but the front desk person felt sympathy and offered us a room around the corner or an upgraded room away from the rest of the family. You'd think they'd alert of this (we had the opportunity to get the room on the other side with a king vs 2 queens, but it was too late when WE checked in about our 3rd room). I'd also expect a hey- let me upgrade your rooms, or hey- let me throw in some drink tickets, but nope. NADA. Disappointed!
In addition, one of the streets was blocked off due to construction (not their fault), but would have been nice to know for guests arriving so we could get there a bit easier.
They also charged my card for the first night instantly. They said not all hiltons do this (but this one does)
Pool also had WAY TOO MUCH CHLORINE!!. Kids came out (and they are on a swim team) complaining how their eyes were really red and hurting after a short swim.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from claudia v, Front Office Manager at Hilton Palm Springs
Responded Jan 6, 2020
Dear yujoy, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kristinn901 wrote a review Apr 2021
Shakopee, Minnesota63 contributions98 helpful votes
My son and I stayed there earlier in the week. Our room was in very nice and clean. When we checked in, we were not acknowledged as Diamond members and I later had to check into my benefits on the second day. I did find out we got free breakfast which I did use only on the second morning. The restaurant staff was very friendly and helpful. The location was great. We walked to restaurants in the downtown area and it was very easy to drive places. We took a day trip to Joshua tree Park which is a must see if you are in the area and don't want to sit by the pool all day. We had planned on using the pool a little, but it was packed in the afternoon so we chose to avoid it. We did walk though the area in the morning and it looked really nice and much less busy. We had a room on the east side and it was nice and quiet at night - I did not hear any noise from the hallway or parking lot during the night.
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Date of stay: April 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Don K wrote a review Nov 2021
Scottsdale, Arizona79 contributions78 helpful votes
The location of this hotel is the really the only positive aspect one can evaluate.

At check in, which was only around 3:40pm, I had to wait 17 minutes in line and there were only 2 people ahead of me. At the same time, there were at least 8 people behind me also waiting to check in. Very slow. The day before arrival, I chose a specific room online. Then, while actually checking in, I was told I did not get that room and was given a different room. I asked the gentleman behind the counter, "If I chose a specific room, then that room must be blocked for me, otherwise there's no sense in choosing one". He said it doesn't always work that way. As an Honors Diamond member, I have stayed in Hilton's all over the world and this is the only one I've ever had a problem with.

Evidently, without notice, Hilton has changed the policy for offering Diamond members a choice of a free breakfast. Now, you don't get the choice, but rather a $12 "credit" towards breakfast. This, in and of itself is a joke because the breakfast costs more than $12 at just about any property. So rather than having a choice before, now you don't have a choice. Very poor loyalty concept.
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Date of stay: November 2021
Value
Cleanliness
Service
Room Tip: Better confirm what room you choose before you physically get to the front desk.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dina K wrote a review Feb 2020
Santa Rosa, California44 contributions54 helpful votes
From check in to check out, we enjoyed everything about this hotel. We were lucky to have a ground floor room with a patio that led directly to the pool area, which is great because I use a mobility scooter. There were two large hot tubs and a beautiful pool. We spent some morning time soaking in the sun in the pool area and the staff couldn't have been more accommodating! The lady rushed over with towels to lay over the chaise lounge for me, the wait staff came by to offer drinks from the bar (smoothies were fantastic). The hotel restaurant was not our cup of tea, not a big variety to choose from, definitely would not go back. We did take advantage of ordering breakfast in our room on Sunday morning and we sat out on our patio enjoying a generous amount of food and beverages in the warm morning air... in FEBRUARY! We were there for a cheer competition, but midway through our stay, we all said we'd like to come back for a long weekend get away. Peaceful and relaxing.
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Date of stay: February 2020
Value
Service
Sleep Quality
Room Tip: Totally get a ground floor with patio so you can walk out the back door to the pool!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie M, Manager at Hilton Palm Springs
Responded Feb 26, 2020
Dear Dina K, Thank you for taking the time to write your feedback in regards to your recent stay here with us. We are delighted you have enjoyed The Hilton Palm Springs and it was a pleasure to have you as our guest. We look forward to welcoming you back soon! Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jack P asked a question Oct 2022
17 contributions2 helpful votes
Is there a refrigerator in the room?
Answer from Toni P
Las Vegas, Nevada7 contributions4 helpful votes
Yes..its a mini ref.
Show all answers
Answer from Bogey718
Tennessee205 contributions138 helpful votes
I didn’t go to pool.. call them and ask @ Wi-Fi… they were very helpful…
Answer from CamilleGDM
Washington DC, District of Columbia9 contributions
When we were there, you could get drinks around the pool.
Show all answers
Christina L asked a question Feb 2022
16 contributions1 helpful vote
Are there microwaves in rooms
DoubleH wrote a tip Oct 2023
Allentown, Pennsylvania48 contributions8 helpful votes
"Ask for the best way to get to your room because the property is huge."
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Marbles20 wrote a tip Aug 2023
Calgary, Canada230 contributions167 helpful votes
"Note: the "hidden" fees - resort & parking fees apply"
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Connector02787442577 wrote a tip Aug 2023
1 contribution
"Stay at the Renaissance or anyplace else"
Read full review
J D wrote a tip Jun 2023
1 contribution
"Stay anywhere else"
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e.g.jane doe wrote a tip Jun 2023
1 contribution
"Make sure to use the security latch if you don't want a stranger in your room in the middle of the night!"
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Not the right property for you?
There are more places to choose from in the Palm Springs area.
PRICE RANGE
$150 - $389 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton palm springs hotel palm springs, palm springs hilton
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsPalm Springs
NUMBER OF ROOMS
257
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HILTON PALM SPRINGS - Updated 2023 Prices & Resort Reviews

Frequently Asked Questions about Hilton Palm Springs
What are some of the property amenities at Hilton Palm Springs?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Palm Springs?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Palm Springs?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Palm Springs?
Yes, parking is available to guests.
Are there opportunities to exercise at Hilton Palm Springs?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hilton Palm Springs have an airport shuttle?
Yes, Hilton Palm Springs offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hilton Palm Springs have airport transportation?
Yes, Hilton Palm Springs offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Palm Springs?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Palm Springs?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Palm Springs offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Palm Springs?
The staff speaks multiple languages, including English and Spanish.