First - beware the hidden resort fee - it's another $40 on whatever you pay for the room. The whole place has seen better days. Or maybe not, maybe there were never good days. It's grim and dirty, the staff are rude, the hot tub is a petri dish. Great location though!
This is by far the worst hotel I’ve ever stayed in for a long time and I travel widely for my job. The staff are unfriendly and borderline rude and hostile. I had a sinking feeling as soon as we walked in as the reception area was outdated, poorly decorated and there was bingo going on. We had booked a stay at a nearby hotel but our reservation had been cancelled in error so we were told the only option was to stay at this hotel as they were linked. They wanted to charge the full amount of the stay when we arrived but as we weren’t sure we would be staying we asked to pay for one night, however they still went ahead and charged for two nights anyway without my authorisation! The room itself was ok but still rather outdated. We decided to stay as we felt too exhausted to look for another hotel. We were informed that there was going to be a pool party that day from 2pm until 5pm. We didn’t feel able to stay and relax by the pool therefore and went out instead. When we returned the music was blasting around the hotel and it was very noisy in our room. There was no escaping it so we just had to wait for it to end. Also later that day we couldn’t get into our room because the key was blocked from working by the staff even though we had paid for two nights and they tried to argue we had only been charged for one night. It was awful dealing with them and having to constantly argue our case and once they realised it was their mistake they didn’t even apologise. Today we were told theatres room service closed at 2pm!, and the hotel restaurant and bar were closed too at 6pm so we couldn’t even get a hot drink let alone something to eat! We are thankfully leaving tomorrow and I can honestly say it has been a truly awful e experience and I would urge anyone considering staying here to avoid it at all costs. …
The only good thing about this hotel is the location. When you walk into the lobby you will first notice the sewage/mold smell that is so pungent. I think what keeps this hotel going is the great location that is walking distance to everything. The pool is small and dated. The room was nice and spacious, but it did smell like when you left your clothes is the washer for a day or two. Definitely needs a revamp with the AC system or ventilation. The staff were nice and professional. Would I stay again, probably not.
From the valet, to the front desk to the bar tender. The entire staff was awesome. So kind and considerate . The room was great and comfortable. The a/c was cold. I will definitely be back and I would highly recommend the Zoso! Thank you all for making my experience great. Cheers!
Excellent customer from all the staff, however the hotel smells horrible, in the lobby as well as the hallways and inside the rooms. I had to burn candles the whole time I was there, never will I go back. I was miserable the whole time I was there. I paid a resort fee and where was the resort a pool, no gym, the ice machine did not work on the 2nd floor where my room was at, so my daughter had to go to the 1st floor to get ice and where the ice maker is at it’s disgusting. Our bathe tub had a ring in it🤮 and the wall in the shower was half cleaned🤦🏽♀️ The worst birthday experience ever and that was my first time in Palm Springs, I won’t ever return🤦🏽♀️
This would have been just an average stay in an average hotel with slightly tired but clean rooms but the employees made it a pleasant experience. Down to Maggie who worked the free valet/parking and some lovely people behind the desk sorry can’t remember their names. So nice to have pleasant people enjoying their jobs and being excellent at it! I would recommend a top floor. When ever the upstairs unit opened their deck it felt like an earthquake
The hotel was average. The music was nice. The thing that would bring me back would be the customer service. Wesley was not only friendly he was informative and inviting. He made our stay memorable by remembering our names and faces. Wes you are the sweetest and best. Thank you for making our stay memorable
We were there three nights for an event. The event ran from 5 to 8 on Friday and 10 to 6 on Saturday, later you will see why this is important. Our bill was $800.00 Pros The facility has been beautifully renovated, the rooms are spacious and clean. The staff was unfailingly helpful and courteous. They went out of their way to be nice. Cons The beds are a mile high. There were no glasses, plastic or otherwise in the bathroom. The only coffee by the coffee maker was dark roast. The lounge had unspeakably loud music in the evening. There was no food available after 8 pm, not even room service or grab and go. This group would have been okay if the rooms were serviced every day, but they were not serviced at all while we were there, which I understand but...... There was one bar of soap and one set of toiletries There were only two bottles of water in the room There were two complete sets of towels, plus an extra bath towel There were only two paper cups by the coffee maker. A lot of potential here if they just work on it a little bit. …
The location is good but book the Hilton across the road for a similar price. It is much nicer, they have plenty of sun beds, better pool area and servers bringing drinks to beds with an extensive menu. Hotel Zoso holds a open pool party every Saturday, we were unable to get a bed at the pool on the one day we wanted use of the pool. The sun beds are limited and dirty in need of a clean. The music is terribly loud in the lobby and pool area. Probably only good for groups as it was very clicky. There was only one person working the pool bar, when asked for a cocktail off the menu (one of only 3 drinks on there) we were told they were only served on Saturdays as if we were supposed to know. Seen a few reviews on here re valet parking. They tried to give us the wrong car, don’t know how they get this so wrong when they have one job. No key card is needed to obtain access to the rooms which is a security issue which should be looked at. We stayed at this hotel for 2 nights and no housekeeping visited during the whole stay. When returning to Palm Springs we will avoid and book the Hilton instead.…
Wonderful stay 6 nights very accommodating pleasant staff perfect location pool is a little shallow but for Palm Springs Down Town hotel is pretty good rooms are excellent spacious good condition just take a pool view room you will see wonderful sunset and sunrise over the mountains rooms have small fridge and they give you cold water at the front desk definitely will recommend