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Extended Stay America - Palm Springs - Airport

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Extended Stay America - Palm Springs - Airport
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118 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Palm Springs - Airport
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Showing 116: English reviews
Virginia Beach, Va
Level Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed April 22, 2016

We stayed at Extended Stay while waiting for our house to close in Palm Desert. Jerry at the front end desk was fantastic. Anything we asked for or needed he produced. Always smiling and always helpful he certainly delivered what the hotel lacked.. The property is in need of renovations. The rooms are tired, the kitchen equipment old and worn.... More 

Helpful?
Thank SueVirginiaBeach_Va
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know that our hotel’s appearance was not to our company’s high standards. We are sorry for this issue, but are glad to read that you had a satisfactory stay overall. I truly appreciate your kind comments regarding our exceptional customer service! Your feedback is very... More 

Lincoln, Nebraska
Level Contributor
93 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed April 18, 2016

I normally book on Hotwire, but Palm Springs is not well served by this service for bargain hunters. So, I started hitting the various websites and discovered ESA offered the most reasonable rates. I've stayed in two ESAs in Ft. Lauderdale, visited friends in a few others and found them acceptable, but not much more. But my choices here in... More 

Helpful?
Thank Jim H
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for your detailed review of our property. Please accept our apologies we were unable to exceed your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and professional customer service. Additionally, I would like to share with you that any of our front desk staff would be happy... More 

California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed March 18, 2016

I hade never stayed at an extended stay before. They do not clean everyday unless you are staying 5 days, you have to ask for a hair dryer they keep them at the desk and have a limited number. I am pretty sure I will not stay at another one.

Helpful?
Thank Betty H
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to... More 

Travelers are raving about these Palm Springs hotels

San Diego, California
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 stars Reviewed February 27, 2016 via mobile

Greeted by nobody at check in for 10 minutes. She seemed bothered that I was there and basically ignored me. The room is dark, old, and dirty. The flush on the toilet was broken and the water ran 24/7. The complimentary continental breakfast consists of burnt coffee, less than fresh apples and if you were lucky a couple packaged muffins.... More 

Helpful?
Thank Gtlmosher
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. I discussed your comments with the team, and we will work to make sure we are providing each guest with professional customer service as well as thoroughly... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 15, 2016 via mobile

The hotel looks decent on the outside. As soon as I walked inside I encountered dirty carpets, trash all over the hallways, reeks of weed everywhere. The room was disgusting: dirty toilet, stained mattress, hair all over bedsheets and in the bathroom, spots over the countertops. I called Priceline and immediately cancelled my reservation. Ended up in another hotel down... More 

Helpful?
2 Thank Yebaka P
London, United Kingdom
2 reviews
1 of 5 stars Reviewed January 5, 2016

From outside the complex looks amazing. Do not get your hopes up! As soon as you approach the entrance, the picture becomes gloomy. Smoking is allowed outside so you walk through a smoke screen, the first sight on entrance is 2 security guards, rooms are outdated and not clean, breakfast is a shelf opposite check-in desk serving grab and go... More 

Helpful?
Thank stela888212
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 28, 2015 via mobile

The bathroom smelled of mold and there were dead ants in the towels. It appears that they fumigated the bathroom right before we got there and it stunk. There were q couple of ants on the toilet. The outside of the hotel is beautiful and the bed was comfy but there was definitely a mold issue and I specifically notified... More 

Helpful?
1 Thank Smilinstacy
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate... More 

2 reviews
1 of 5 stars Reviewed December 28, 2015 via mobile

High priced for what! Not clean, very small rooms and very run down. We were greeted by the woman at the front desk in a conversation of 10 minutes through a wall. She didn't bother to come out until I said I couldn't hear her.

Helpful?
Thank Melissa F
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. As this hotel’s manager, I can assure you that I have coached our staff to ensure that each guest receives professional customer service and that we are... More 

Placentia, California
1 review
1 of 5 stars Reviewed December 7, 2015

This place was full of cockroaches, Dirty, noisy, outside areas were stinky and there were many homeless and disgusting people living in and around this hotel. Noisy pot smoking people and a horrible experience

Helpful?
Thank James L
San Diego, California
Level Contributor
188 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed December 4, 2015

The location is central and the room lay out is good with a kitchen at the entry. But otherwise this hotel is shabby. From the broken screen and non-working bathtub plug to the dirty carpet in the front lobby, I join the chorus of very disappointing.

Helpful?
2 Thank GlobalGypsy_13
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, we are taking action to replace the screens and deep clean our carpeting. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Palm Springs - Airport

Address: 1400 E Tahquitz Canyon Way, Palm Springs, CA 92262-6722
Location: United States > California > California Desert > Palm Springs
Price Range: $90 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Palm Springs - Airport 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay Palm Springs Hotel Palm Springs
Palm Springs Extended Stay
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