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Extended Stay America - Palm Springs - Airport

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Extended Stay America - Palm Springs - Airport
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115 Reviews from our TripAdvisor Community

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Showing 113: English reviews
Syracuse, New York
2 reviews
4 of 5 stars Reviewed June 8, 2016

I attended a conference in Palm Springs, CA a couple of weeks ago and stayed at the Extended Stay America – Palm Springs Airport. After a long flight, I arrived at the hotel at around 11:00 am hoping check in and then head over to the conference. Jerry, who was working at the front desk, was very welcoming, friendly and... More 

Helpful?
Thank cusesbh
00esa, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for choosing to stay at Extended Stay America Palm Springs – Airport while attending the conference. We are so glad that the exceptional service and hospitality you received from Jerry left an everlasting impression on you. Our staff makes every effort to provide the level of service you expect and deserve, so your recognition will truly make his... More 

1 review
5 of 5 stars Reviewed May 19, 2016

The non smoking room was huge. It is close to the convention center, downtown and airport. The breakfast is grab and go from 4am to 9:30am. Jerry in the front desk helped me to check in fast to get a nice and comfortable room. He is awesome. Outside pool is ok, No fitness center though. Even in May, it was... More 

Helpful?
Thank Lejo P
00esa, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for sharing your wonderful review of your recent visit to Extended Stay America - Palm Springs - Airport while attending a conference. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know we accomplished this during your visit. We appreciate you highlighting Jerry in... More 

1 review
1 of 5 stars Reviewed May 16, 2016

To put it short, rooms are dark and smelly. I had weird little bugs in my room and the AC was so loud I could hardly sleep. The breakfast was a little wagon with granola bars and fruit. I would hardly call that breakfast. Terrible experience.

Helpful?
Thank Daniel L
00esa, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

We work hard to create a home away from home environment and we apologize we did not meet your expectations and you left dissatisfied. Thank you for your feedback, we appreciate the information so we can make improvements. We hope you will give our hotel another opportunity to provide you with a good stay, or when you are traveling you... More 

Travelers are raving about these Palm Springs hotels

1 review
1 of 5 stars Reviewed May 16, 2016 via mobile

The exterior and location of this hotel are quite nice, however the interior accommodations are not a place I would want to stay again. The room (#107) appeared adequate at first, although there was no remote control to operate the television. I went to the front desk to try to fix this. Three trips later, I still did not have... More 

Helpful?
Thank Catherine B
00esa, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Catherine, Thank you for staying with us and we appreciate your feedback. We sincerely apologize you did not have a pleasant stay. We certainly apologize for the issues you experienced, and we continue to try and identify the cause of the smell and make the necessary repairs to eliminate it from happening again. Our hotel is geared towards guests staying... More 

Huntington Beach, California, United States
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 11, 2016

We are having a home built in the Palm Springs area. We needed a nice place where we could stay for several months and keep our english bulldog, Roxy. This is my fourth time to stay in an Extended Stay America and this has been my favorite place due to the wonderful employees here. JERRY VICIDOMINI has went beyond his... More 

Helpful?
Thank Kathy T
00esa, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for sharing your wonderful review of your visit to Extended Stay America - Palm Springs – Airport and for recommending us. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate your nice comments... More 

Los Angeles, California
Level Contributor
7 reviews
4 of 5 stars Reviewed May 11, 2016

The Extended Stay is differentiated by the people, and when you are spending time away the people who help you are the differenciating factor for the quality of the stay. At the ESOA Jerry Is a key to the good people idea., and of course the rest of the staff who make the team

Helpful?
Thank Ron H
00esa, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for choosing Extended Stay America - Palm Springs - Airport for your accommodation needs. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it is nice to know our team accomplished this during your visit. We especially appreciate your comments recognizing the service provided by Jerry, and... More 

Beverly Hills, California
1 review
4 of 5 stars Reviewed May 9, 2016

I was having a bad day when I checked into The Extended Stay in Palm Springs, but when I was greeted at the front desk by employee, Jerry, my stressed was eased and I was checked in quickly and he even made me laugh and put a big smile on my face! You should hire more Jerrys!

Helpful?
Thank 5534
00esa, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you so much for posting your experience. Here at Extended Stay America - Palm Springs – Airport, we take pride in creating a memorable, exceptional 'home away from home' for our guests, so we are thrilled to hear that Jerry made a positive difference to your visit. Your review will certainly make his day! Thank you again for staying... More 

Virginia Beach, Va
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed April 22, 2016

We stayed at Extended Stay while waiting for our house to close in Palm Desert. Jerry at the front end desk was fantastic. Anything we asked for or needed he produced. Always smiling and always helpful he certainly delivered what the hotel lacked.. The property is in need of renovations. The rooms are tired, the kitchen equipment old and worn.... More 

Helpful?
Thank SueVirginiaBeach_Va
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know that our hotel’s appearance was not to our company’s high standards. We are sorry for this issue, but are glad to read that you had a satisfactory stay overall. I truly appreciate your kind comments regarding our exceptional customer service! Your feedback is very... More 

Lincoln, Nebraska
Level Contributor
92 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed April 18, 2016

I normally book on Hotwire, but Palm Springs is not well served by this service for bargain hunters. So, I started hitting the various websites and discovered ESA offered the most reasonable rates. I've stayed in two ESAs in Ft. Lauderdale, visited friends in a few others and found them acceptable, but not much more. But my choices here in... More 

Helpful?
Thank Jim H
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for your detailed review of our property. Please accept our apologies we were unable to exceed your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and professional customer service. Additionally, I would like to share with you that any of our front desk staff would be happy... More 

California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed March 18, 2016

I hade never stayed at an extended stay before. They do not clean everyday unless you are staying 5 days, you have to ask for a hair dryer they keep them at the desk and have a limited number. I am pretty sure I will not stay at another one.

Helpful?
Thank Betty H
Manager_11525, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Palm Springs - Airport

Address: 1400 East Tahquitz Canyon Way, Palm Springs, CA 92262
Location: United States > California > California Desert > Palm Springs
Price Range: $98 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Palm Springs - Airport 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay Palm Springs Hotel Palm Springs
Palm Springs Extended Stay
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