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Extended Stay America - Palm Springs - Airport

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Extended Stay America - Palm Springs - Airport
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133 Reviews from our TripAdvisor Community

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Showing 131: English reviews
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central coast
Reviewed 3 weeks ago

Do not stay here! Really, really bad. I booked 6+ months in advance via booking.com ( I know, I know, but that was the only way to get a room in this neighborhood) for a room during a conference I attend every year. That conference coincides with the big tennis tournament, so rooms are hard to get. I wanted to...

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Helpful?
Thank chuttipen
00esa, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for choosing our hotel while attending a conference nearby. I apologize that our front office team fell short of providing you with the excellent service that we strive for daily and for the smoke issue you experienced while you were here. I have shared your feedback with my respective teams, and we have taken measures to ensure this...

Reviewed 5 weeks ago via mobile

We stayed here during the Indian Wells tennis tourney, and the hotel met our needs for a place to stay. No, it is not one to send pictures of to friends and family but it's adequate. The internet is not, however.

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Helpful?
Thank joncen
00esa, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Joncen, thank you for the feedback about your stay at our hotel. We are glad you had an overall pleasant visit and that our location was perfect for needs. That being said, we are sorry for the inconvenience caused due to internet connectivity. I will share your concern with the engineering team. We hope to see you again. Sincerely, General...

Washington, DC
Reviewed March 20, 2017

My spouse was attending an event at the Palm Springs Convention Center. This property was chosen because it was the nearest hotel (about a 15-minute walk) within his per diem. My first impression of the hotel was positive. Unlike most Extended Stay Americas, this is not an ugly white building. Indeed, the hotel looks attractive from the street, although the...

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Helpful?
Thank otberbur
00esa, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for being so specific in your evaluation of our hotel. We are glad that your overall stay was pleasant and that you liked our convenient location. However, we are sorry for not meeting all of your expectations. We appreciate your comments and will use it as a training tool to improve our facilities and service levels. Thanks for...

Reviewed March 13, 2017

The only reason we stayed was that many of the hotels were already booked. They charged $210 per night for a truly tired hotel and understaffed. I cannot imagine anyone staying in this place for more than one night. In other words - I cannot imagine doing an extended stay here.

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Helpful?
Thank Nanette N
00esa, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Nanette, we are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. Your comments have been shared with my management team for further review and improved coordination of efforts. We would like to regain your trust and hope to serve you again in the future. Sincerely, General Manager

Reviewed March 8, 2017

Central and close to airport, eating places. Very basic--good for a few night's stay. Handy to airport, downtown, transportation. Shows signs of aging and probably due for a thorough freshening up--new paint, flooring.

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Helpful?
Thank Sylvia D
00esa, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Sylvia, our thanks for taking the time to review your stay with us. We are glad our location was convenient for your needs and you had an overall nice stay. We will share your feedback with appropriate individuals in regard to the renovations as we begin formulating plans. We hope you’ll make choose to stay with us again soon. Sincerely,...

Yucaipa, California
Reviewed March 6, 2017

The lobby smells horrific (mildew and bleach) totally disgusting. The carpets were dirty, the bed was uncomfortable. The bathroom was not clean. However the clerk at the front counter was understanding and gave me a refund. That is the only thing I can say positive about the stay away hotel.

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Helpful?
Thank blankshooter01
00esa, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for your honest comments about our hotel. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointment. We are already taking steps to ensure oversights such as this do not happen again. I hope you will consider giving us a second chance the next time you are in our area. Sincerely, General Manager

Reviewed February 19, 2017 via mobile

The hotel stinks as in smells bad. The carpets are worn out completely actually pathed in places. I think they rent out monthly to people who yell in the hall ways at all hours. The floor in the bathroom was peeling up they would only do houskeeping one day out of seven. You have to ask for everything mug spoon...

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Helpful?
Thank troyvoy
00esa, General Manager at Extended Stay America - Palm Springs - Airport, responded to this review

I was disheartened to read that we did not live up to our usual standards, and I am truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. I hope you will accept my apology and consider giving us another chance to show you the outstanding service...

New York City, New York
Reviewed January 14, 2017

ESA-Palm Springs location is convenient for me ....to libraries, pools, pharmacies, Ralph's + other downtown Palm Springs specialty shops....This location is also quiet, has great views and convenient access to Airport + Amtrak .... Also only 100 miles to my favorite beaches in Encinitas and Carlsbad .... I always have a rental car so I also conveniently travel to Whole...

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Thank Fay K
00esa, Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for choosing Extended Stay America - Palm Springs – Airport for your recent stay. We are pleased you had an excellent stay and were impressed with all aspects of our hotel, especially with our great location close to the Airport and various attractions of the city. It was a pleasure accommodating you, and we hope to have the...

Scottsdale, Arizona
Reviewed January 5, 2017

The lobby, front desk area and hallways are pretty dingy. We were told there is a 'very basic' breakfast available when we checked in, but judging by the apparent lack of cleanliness in the check-in area were decided to pass on breakfast. The room was slightly better. One of the lights (in the entry way of the room) flickered and...

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Helpful?
Thank ChEcKiTyO
00esa, Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for staying with us and for sharing your feedback. We are sorry to know our hotel and facilities did not meet your expectations. My staff and I are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our...

London, Canada
Reviewed January 1, 2017

We were so taken by the outside of this building we wanted to see what the rooms were like before booking. I was so surprised when we entered and saw the very plain entrance and registration desk. We explained that we would like to see a room and we accommodated by a friendly staff. The rooms were very economy and...

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Helpful?
Thank Maureen S
00esa, Manager at Extended Stay America - Palm Springs - Airport, responded to this review

Thank you for your kind comments about our hotel and also your observation regarding the same. Guests often appreciate our clean and well-appointed suites, and we also get rave reviews about the amenities we provide for their comfort. However, we are sorry if our accommodations did not meet your expectations. We will be soon making some changes to our suites,...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Palm Springs - Airport

Address: 1400 E Tahquitz Canyon Way, Palm Springs, CA 92262-6722
Location: United States > California > California Desert > Palm Springs
Price Range: $87 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Palm Springs - Airport 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay Palm Springs Hotel Palm Springs
Palm Springs Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Palm Springs - Airport staff and other travelers.
2 questions
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Grass Valley, California
9 months ago
Toronto
over a year ago

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Questions? Get answers from Extended Stay America - Palm Springs - Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“don't think there are any good rooms!”
chuttipen, 3 weeks ago | Read review
“Don't book this hotel!!”
blankshooter01, Mar 6, 2017 | Read review
“Distance from the parking lot to the rooms is somewhat of a hike”
socalkenSD, Nov 7, 2016 | Read review
“Try to get a room closer to the pool.”
Rantablin, Oct 26, 2016 | Read review
“Just ask Jerry. He selected a good location for us right by the steps. We can get to the parking lot quickly. Also has a full kitchen.”
KathyT64, May 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question