We had such a great experience at the Parker. Valerie reached out to us prior to the trip and had set up a wonderful birthday surprise for my moms 70th Birthday. Everyone knew it was her birthday when we got to the hotel. Jodi was another wonderful staff member who was great with our children, our daughter is still talking about the conversations she had with Jodi hearing about the bunnies on the property. We had a really nice spa day as well, the staff was so welcoming and great. We also ate at Normas and our server was the best, they were so accommodating to us and our kids! I highly recommend the Parker and give praise to how great the hotel staff was.
We stayed at the Parker for a family wedding, The people that were good were really good . The employees that were bad were really bad . The car valet, bell service and security were excellent . The front desk was terrible . Marco , the restaurant manger was first class . There was an incident in the restaurant while we were waiting for our room to be ready where I sat in salad oil on a chair which soaked through my pants . Marco was excellent and did everything to make it right . The front desk people could have cared less and basically told me their dry cleaning pick up occurred for the weekend and that there were wash machines . No bueno . Marco did everything in his power to make it right but there is a disconnect between hotel management and restaurant management . More on that later. The room was in the south building and an over priced holiday inn room. The entire bathroom was mirrored so there was no towel rack or even a hook on the back of the bathroom door . The toilet paper roll was on an arm so the roll kept falling off . The decor is 60s Pier one imports kitschy . Too much clutter - like an AirbNB . The lobby is the same . Pier One imports eclectic kitchy with macrame wall hanging . A big sign that says “DRUGS” is over the fireplace . Marco, the restaurant manager offered to replace the pants and get us a credit on the room . That was fine , When my husband checked out the front desk had no clue . The credit was not there . The front desk gave him a hard time . The front desk staff is all smiles but they don’t deliver hospitality . I had to remind Hale that I was the guest and the soiled pants are his problem not mine . They talk the talk , but they don’t walk the walk. At one point, I asked to talk to the general manager of the hotel who never showed up . I am sure I will hear from that person now in response - but too little too late . I had previously contacted the resort for a referral for in room hair service . I was given Ali Diaz’ name who was only available by email . We made a date to get my hair done months in advance but when I went to change the place and time , she ghosted me. I tried to email her on several occasions and I was completely ghosted - obviously she got a better gig than one hair style and no makeup. So she ghosted me instead of being honest . Parker concierge needs to delete her from their referral list . I phoned the Parker concierge about being ghosted only to find out there was a hair stylist on-site . He was wonderful , but nobody informed in advance that payment was cash or Venmo . I had neither when I went to get my hair done. Fortunately , I had a relative staying there that lent me the cash . Did I mention the cost ? This basic motel room was over $700 per night before taxes, fees, and valet . This was the wedding rate- not the rack rate . Would I stay here again ? No. Was the wedding fabulous ? Yes. They put on a great wedding with great food and completely rip you off on the rooms . This is not a 5 stars hotel . This is a 3 star motel with 5 star grounds and 5 star events and catering . …
After reading many reviews, I was anxious to bring my two small children with me for a family wedding at the Parker, but the hotel and staff were absolutely wonderful. We paid for an upgraded room at the time we booked to accommodate a room that would fit a couple, a two year old, and an infant. Our room was large and well appointed to accommodate our family. The staff was also incredibly attentive ensuring all of our needs were met. There is no doubt that the hotel is expensive - especially during peak season, but I felt like our experience matched the price of the room. My only feedback for the hotel would be to have some additional food options besides Norma’s/room service. A small cafe or a place for grab and go items would be super helpful.
I've stayed in 5 star hotels all over the world and never have I had such a disappointing experience. We booked 2 suites and 1 poolside room for a 2 night stay--each $2000/night. Upon arrival, we were assigned the junior suite that we had requested and it was the worst room in the entire hotel, only a few feet away from the lobby and concierge desk at a price of $2000/night. We requested a change and they no longer had any suites available so we were assigned to a poolside room--much smaller than the suite--and we were charged the same price--$2000/night. In one of our rooms we were woken up at 5:30am by a high pitched screeching sound coming from the AC/heat/mechanical system in the room. At 6:50am a gardener was raking leaves outside our door. In another room the toilet needed a new valve and hissed loudly. We spent $800 in pet fees and we weren't even provided a water bowl for the dogs, let alone a dog bed, like other hotels provide. We couldn't get a cup of coffee without going to the lobby in the morning and paying $8 for a pitcher of coffee or $7 for a latte. At the restaurant, we asked for a club sandwich "to go" and we were told it had to be delivered to our room. By the time it arrived for my daughter, she had already left and we were charged $47 for a club sandwich. In Normas for breakfast, the service was terrible and the music was so loud you couldn't hear yourself speak. For lunch, the basic caesar salad ($30) was filled with old brown lettuce. The in room mini bars were not equipped with a wine openers and we asked for one to be sent to our room and 45 minutes later, I had to go to the front desk to pick it up because it never arrived. The prices for everything at this hotel are outrageous and not worth the money. Please note: I have never written a review on yelp or any other review service but felt it important to take the time to let other know about our disappointing experience.…
Akash was very nice and assisted us in making us a reservation. He made the best Main squeeze drink at the Lemonade stand. He also assisted at Norma’s Restaurant as our waiter he recommended a wine to pair with our delicious food!
We had a beautiful stay at the Parker for the Christmas holidays with close friends and our kids. The ground are beautiful the property is safe for kids to enjoy on their own while you lounge in the lobby area by the fire sipping on craft cocktails. The Hammock rooms are great for the kids and adults.The staff is friendly and accommodating. The breakfast at Norma's is delicious, although the lunch and dinner options could be expanded. We never left the property because we love the Parker so much but the menu can for dinner is limited.The Parker is our go to resort in Palm Springs every time we visit. I highly recommend a stay.
This hotel is simply amazing. The service is over the top. The room was groovy and the amenities are truly meant to be enjoyed. Highly recommend. The restaurant is filled with delicious choices and the craft cocktails are the best. The drink called “Weekend at the Parker” is equally yummy and lethal 😂
My wife and I visted in November 2022, on the recommendation of a friend - "got to go there / it's "the" place etc". Now this was somewhat out of season - so the place was quiet and had no atmosphere. Can't complain about that. Where I was disappointed was that for a place costing well over $1000/night, there is no scope to get things so wrong. Examples? Only one dining option - Normas. Super nice staff (as there were throughout - really lovely) - but the food was really poor. I could barely stomach my breakfast and when it's $50++ you hope for better quality food. Similarly, it's annoying to be charged about $50/night (incl taxes) for valet parking - when the car park is literally 50 metres away and empty. Felt like a shakedown. The rooms were large and we had an upgrade to a hammock room - but the whole place is devoid of warmth and character. Entering the accommodation block, one is met with a long and vile smelling carpet that may have looked nice in 1970. The technological revolution has clearly passed this place by - so spent some time figuring out all the light switches. Bathroom was like a motel - I mean a shower curtain and a dated tub for that kind of money? I'm not usually critical, but this place is just trading on its name and it felt old, tired and ungenerous. Shout out to the people there who were all lovely - but the owners might want to think about investing some money.…
The Parker is such a unique hotel in that you truly feel transported to another world. I could write AT LENGTH on this, but I want to take the time to thank the incredible Concierge Chris Morano - who constantly bent over backwards to accommodate our party in the lead-up, and during. He opened doors that others could not, and always was looking out to create a memorable experience for us. A great Concierge is one of the most important pieces of any high level hotel experience because they become the face of the hotel for the guest. I have incredibly high standards, and Chris did not disappoint!
We had a fabulous experience from start to finish. The staff was so welcoming, helpful, fun and kind !! Not enough superlatives. What a group of hospitality professionals! Chris the concierge was amazing!! The property is beautiful and the spa was a treat and the massage top tier.
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