The grounds are stunning. The food and cocktails are creative and delicious. The staff is friendly and helpful. The rooms are clean. The toiletries were high end. The room decor was stunning. The spa is one of the most fun and beautiful I've seen, I enjoyed a 90 minute massage and it was worth every penny. I was a little concerned that our room was off the pool that allowed children, but noise wasn't a factor at all. Can't recommend this hotel enough, thank you Parker!
My experience was phenomenal. But, what elevated it was a phenomenal team of individuals who—like a family—were extremely kind and helpful. First, the property is gorgeous. The pools and spa were a delight. That said, there is room for renovations in areas such as the doors to the patios in the Hammock rooms or the spa locker rooms. To be fair, they are doing that. But, for me, what really made the Parker unique was the attitude and service of everyone I interacted with. Each person was incredibly kind, down-to-earth, helpful, and genuine. For example, I needed recommendations on things to do and Claudia from the back office emailed me with in a matter on minutes with a list of places to check out. John at the valet gave me insider tips on local insights and directions. Rebecca at the spa gave an incredible massage with deep conversation—we started coming up with a list of constellations in the universe of the soul! Patricia gave an amazing facial—one of the best in my life—I was glowing afterwards. Lastly, Samantha at the front desk went above and beyond to making my stay comfortable and enjoyable. For example, I had some cuts from off-roading and she immediately jumped to help me; getting bandages, hunting down Neosporin, even giving me waterproof tape to cover the bandage. This level of kindness is the quintessence of hospitality. It was a reminder for me of what a truly great hotel experience feels like. I hope others also experience this at the Parker.…
Chic and vibey but certainly not worth the price. Our issues: - Service at the adult pool was almost non existent. Had to wait for an hour to get a drink each time if you were lucky. Given that’s what most guests do all day…very disappointing. Everyone complained about it for 2 days in a row. - Doors to rooms do not soft close so you here slamming and shaking of walls each time someone uses their door. Disturbing late at night and early morning - Hostess at Normas was aloof and pretentious. Didn’t give us a a proper outside table because it was “reserved”, but it clearly wasn’t given no one sat there for our entire brunch - Bath/shower was super outdated in our room. Akin to a motel. - Mr. Parker’s is still not open after two years so only option is Norma’s. No romantic dining options at 5 star hotel. Nightly prices seem unaffected by this missing element. Overall, we would come back but not for more than $600/night. Simply not with it.…
Wonderful weekend. Good facilities, great food, outstanding staff. I loved the retro feel of the facility. I cannot think of a way to improve our stay at the PARKER The facility enhanced an extraordinary family event
For a premium priced hotel the service was awful. On arrival there was no-one to assist with bags and we had to find our room and carry all our bags through the dark gardens to the furthest building. We then discovered that their premium restaurant was closed for our stay. In the morning we wanted to take the advertised bikes for a breakfast ride and were told that the kiosk was not open until 10am. After checkout the hotel then charged us $250 for a cushion that they claimed we had stolen from the room. We called to speak to the manager and they never returned our call. Outrageous.
By far the best resort I’ve stayed at in Palm Springs. Decor was unreal and staff was so warm and friendly - on top of everything. Caesar was exceptionally amazing at the Lemonade Stand. Thank you so much for the incredible experience.
I was in town for Coachella which I did expect some craziness at the Parker but I will say my first impression of the hotel was a good one because of the valet drivers. It was insanely busy because of Coachella and John who was working valet really went above and beyond to make sure we were able to get in and out. Their valet team was extremely busy but were all kind and polite dealing with the parking situation. Most of the staff (who were definitely overworked bc Coachella) remained helpful and polite the whole time. This included the front desk, restaurant staff and the cleaning staff. Would love to come back and stay here on a less busy weekend
Really enjoyed the hotel amenities and grounds. Poolside service was excellent - kudos to Tristan but all were great. Highly recommend Counter Reformation. Only complaint is related to the room. These rooms are very old and in desperate need of renovation. Would not stay again for the price until that happens. Plumbing is old and there is a lack of attention to detail in the rooms. Otherwise the property is beautiful and special.
When we first arrived, we absolutely loved the place. Great vibe and decor; a very cool mid-mod throwback feel. We absolutely loved the restaurants. Our waiter both mornings at Norma's was fantastic and the food was amazing. Our experience at Counter Reformation was definitely one of the highlights. The valet staff was also great. Some constructive criticisms, however: We stayed three nights and after a short while, you notice where its lacking. Basically, the place could use a fair amount of TLC. We were "upgraded" to a hammock room, but the patio looked like a construction site and looked out on to a dumpster because the privacy fence was falling apart. When you look closely at the fixtures, they are in need of an upgrade. The bathroom fixtures in particular clearly showed their age. As mentioned, some of the staff was great, others need more training. Twice, when walking from outside by the restaurant into the main building, a staff member failed to hold the door, one time when we were dragging our luggage. Friends we were traveling with had a leaky ceiling in their bathroom. Initially, they notified the front desk without much of a fuss just asking to have it taken care of; they were told it would be. Late the next night, they walked into a flooded bathroom and had to be moved in the middle of the night. The bottom line is that overall we really liked the hotel and had a great time, but when you're paying over $1,000/night, you notice more of the little things that need improvement.…
Incredible service, and gorgeous atmosphere. A truly unforgettable place. From the time you arrive you are made to feel taken care of. The Parker does not disappoint. We especially enjoyed our experience at Counter Reformation and wandering the grounds after dark. Cannot wait to return.