We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Saguaro Palm Springs

Traveler (687)
360
Panoramas (7)
Video (4)

About

#51 of 79 hotels in Palm Springs
Location
Cleanliness
Service
Value
The Saguaro Palm Springs is a colorful hotel in the desert. There's plenty of sunshine, a buzzing pool scene, and lots of local flavor. The 244 room hotel has multiple restaurants, bars, and meeting spaces -- all of which surround a stunning pool location. Designed to reflect the colorful vibrant spirit of the Coachella Valley desert, the bold color palette is the work of renowned architects Peter Stamberg and Paul Aferiat, who have infused the property with hues that reflect indigenous desert flowers.
Read more
Property amenities
Restaurant
Free High Speed Internet (WiFi)
Pool
Free parking
Fitness Center with Gym / Workout Room
Banquet Room
Breakfast Available
Business Center with Internet Access
Conference Facilities
Heated pool
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Shuttle Bus Service
Wheelchair access
Show more
Room features
Air conditioning
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Mountain View
Hotel links
Visit hotel website
Offers & Announcements:$20 On Us + Late Checkout
Hotel deals

Location

Full view
71Somewhat walkable
Grade: 71 out of 100
26Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
1,395Reviews
42Q+A
100Room tips
Traveler rating
  • 456
  • 433
  • 245
  • 158
  • 103
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
The title of the review says it all - its ok. The room, we booked a king bed suite, was okay. Except for the fact that the wall separating our balcony from the next room was actually just wire bars (i.e. zero privacy from the neighbors). And when I mentioned this to the staff -
Read more
Response from Paul P, Manager at The Saguaro Palm Springs
Responded Apr 10, 2019
Hello Sara, We do appreciate the review and are sorry that your experience was such. We will share this feedback with the team in an effort to improve and truly appreciate your time. Thank you
Read more
+1
There is nooooo way this is a 3 or 4 star hotel. This hotel is outdated as in 60-70 years old without any sign of updating other than retro paint. Furniture in room is retro to have continuity but retro in a dilapidated way. No sign of vintage or boutique, just weathered retro.
Read more
Response from Paul P, Manager at The Saguaro Palm Springs
Responded Apr 10, 2019
Hello Jason, We are sorry to hear of your experience and know we are making upgrades to the property this year as we progress. We had completed the lobby and pool area early this year and will work on our rooms next. hopefully you decided to join us once completed and change your mind of us. Thank you
Read more
I found a deal on Travelzoo and read good comments about this hotel, so I decided to stay at this hotel for 3 nights at the end of a trip in California, to enjoy the pool with my daughter. When I checked in, I explained that I was flying on Friday evening and the person at the
Read more
Response from Paul P, Manager at The Saguaro Palm Springs
Responded Apr 6, 2019
Good evening Johanne V, We do understand your frustration and apologize for this miscommunication regarding the event as you should have been informed during check in. We generally do not have buy outs other than a few times during the year and yes this weekend is one of those buy outs. The event its self is open to the public based on availability and purchase of a ticket. our security team should have relaid that information to you. We did honor our checkout policy of noon time checkout and access to the pool but once we neared the event at 1pm we did need to inform what few guest we had of the event taking place. We do regret that it was handled in such a way to make you feel unwelcome and would love to have you with us again at some point. please feel free to reach us directly so we may discuss further. Thank you
Read more
Overall we had a great time! Alondra and everyone else at the front desk is very nice and accommodating! They have free bike rentals (for 2 hours), a shuttle that runs every hour til I think 9pm to and from downtown (upon request), and their happy hour/ taco Tuesday deals are
Read more
Review collected in partnership with Cancelon.com
Response from Paul P, Manager at The Saguaro Palm Springs
Responded Mar 30, 2019
Hello Curious65578026426, We are thrilled that you joined us and that you had a great time. We certainly will let Alondra and the rest of the team you mentioned them. We are sorry we were unable to resolve the AC issue and or that we were unable to relocate you due to occupancy. We will let our engineering team know so that we can work on being able to find solutions as opposed to not giving you another option in the future. Thank you for your feedback as it goes a long way.
Read more
Pretty gross, honestly. I guess you can take cool pictures for the gram, but not that nice IRL. Only one employee provided a level of customer service you’d expect from a hospitality based business. Very few employees even smiled. It’s pretty clear they don’t think they need to
Read more
Response from Paul P, Manager at The Saguaro Palm Springs
Responded Mar 30, 2019
Hi jillk861, Truly sorry you feel this way and that we missed an opportunity to really make it a great experience while you were here with us. We hope you change your mind in the future and please feel free to contact us directly as we would love to make it right! Thank you
Read more
PRICE RANGE
$123 - $348 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn palm springspalm springs holiday inn
FORMERLY KNOWN AS
The Saguaro Palm Springs, a Joie de Vivre Hotel
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsPalm Springs
NUMBER OF ROOMS
244
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing