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The Saguaro Palm Springs

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The Saguaro Palm Springs
The Saguaro Palm Springs
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984 Reviews from our TripAdvisor Community

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Showing 905: English reviews
Gibraltar
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed in the hotel for one night while on a motorcycle tour and from what I could see it seemed trapped in the 70s, with dated décor and average rooms. located away from the main street in Palm springs. lots of young people using the pool

Helpful?
Thank rob t
Scottsdale, Arizona
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

If I could do it again I would pick another hotel. In looks at the photos online it looks nice, clean and fresh. What we got was the complete opposite! There was no decor in the room (see any succulents in the photos... FYI they are not there anymore!) besides peeling wallpaper. When the hotel was converted they must have... More 

Helpful?
1 Thank Scruffy26
Vancouver, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

We used to stay at the Saguaro a lot when we were visiting a few years ago and loved it. Good rates, pleasant staff and easy to deal with. When I asked staff why all that had changed the response I got was that they were now under new management. I booked a combination of direct for two nights and... More 

Helpful?
1 Thank stuartl688
Management response:

Hi Stuartl688, Thank you for taking the time to speak with me earlier. I am ever so sorry we let you down on this occasion. Customer service is without a doubt our biggest priority. It definitely sounds like this was not the case. I will be following up with our reservations team and other departments and sharing your feedback. I... More 

Davie, Florida
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

I needed to spend one night here, waiting for my flight the next morning. Once you get past the very bad smell in the lobby, the not very friendly woman at the Front desk, the run down halls- the room was fine for what I needed. Also there are hidden fees that are mandatory, jacking the price up. The free... More 

Helpful?
1 Thank Niki357
Management response:

Hi Niki357, thank you for your review and for taking the time to speak with me. I am extremely disappointed that we let you down on your recent stay. We take feedback very seriously and I will be following up on the challenges you experienced. I hope you will give us another chance to win you over. Regards, Josh More 

Seattle, Washington
Level Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice good size place..Rooms are very colorful with wild paint scheme. Rooms are good size and reasonably clean. There was no breakfast and bar food and drink was expensive. The elevators did not work and appeared that they had been that way for awhile.. The room rate we paid was $99 but they added $45 in taxes..

Helpful?
Thank Glenn S
Management response:

Hi Glenn S, thank you for sharing feedback from your most recent stay. I am disappointed to learn that we did not meet your expectations and that we let you down. Customer service is without a doubt our main focus. I would very much like the opportunity to speak with you regarding your comments. Please let me know the best... More 

Santa Clarita, California
Level Contributor
189 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel is definitely not for someone who wants to rest. The music from the pool is very loud, which makes it great if you want a pool party, but not so much for others. Ordinary room with nothing special that stood out.

Helpful?
Thank Travelingbear1000
New York City, New York
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed in several hotel in Palm Springs and this is one of my favorites. The colorful decor brightens up your day and the rooms are comfortable. The pool, which I am told is the second largest in Palm Springs is great! I was there from Sunday to Saturday and the hotel was very quiet during the week, great... More 

Helpful?
Thank Brad J
Dubai, United Arab Emirates
Level Contributor
164 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 1 week ago

It was part of my road trip package and wasn't too impressed. It was full of young bouncing fresh graduates who were crammed at the pool.....Interior is cool and the rooms are quite big however wouldn't be my choice for next time. The airconditioning broke down and the janitor came in like 15 mns and fixed it. There is only... More 

Helpful?
Thank Loomi
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We arrived at this hotel in the evening so was keen to get in our room. We were told back access was easiest through a door near rear of hotel. We walked in and had this shocking overpowering smell of disinfectant type smell im not quite sure it was overwhelming.going to the lift the carpet was torn and old and... More 

Helpful?
Thank Edwina O
Management response:

Dear Edwina O, Thank you for submitting feedback from your recent visit to The Saguaro. From the sound of things it definitely seems that we failed to impress you. We take customer service with the highest level of priority. I would very much like the opportunity to speak with you further on your concerns. Feel free to email me when... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This place wishes it were a Standard or Ace Hotel, but in reality, it is dirty, cheap, and the service and staff are sub par. We checked in, and immediately checked out. This is a hotel for someone in their 20s, or who just doesn't know Palm Springs, or who wants to be edgy without spending the money. The reality... More 

Helpful?
Thank John G
Management response:

John G, I hope you are well. Thank you for taking the time to submit feedback from your recent stay. I am extremely disappointed to hear that you had such a negative experience and that you were let down. We take customer service as our biggest priority and value your comments. I would very much like the opportunity to speak... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
To know Palm Springs is to love it or the style, there's an undeniable lure to this oasis of desert modernity in the heart of Palm Springs. The Saguaro offers a sense fun and uncomplicated design, food and service. Guests enjoy our resort style amenities including our pool, 24-hours fitness room, morning yoga, touring bikes, boutique spa and two restaurants. Guestrooms & Suite - All with a patio or balcony - Flat screen HDTVs• - Large desks - iPod docking station - On-demand movies and music - Bathrobes - Coffee maker - Mini-refrigerator Services & Amenities: There are certain standards by which a visit to Palm Springs is judged, such as pool time and the scenery that goes with it, the quality of architecture and design, and perhaps most importantly, the ability to enjoy the desert landscape and air, preferably with cocktail in hand. By all accounts, the Saguaro has you more than covered. -Pet-friendly with no fee -Self parking* -WiFi* -Daily yoga* -Use of Touring Bikes -Complimentary airport and town shuttle* *Included in daily resort fee of $25.00 USD per night. Meetings & Events: Palm Springs is a destination for meetings and events more than ever, seducing planners with 350 days of sunshine a year and abundant golf, shopping and desert curiosities. The Saguaro features several flexible event space options and is ready to host your event, whether it's hosted in our one of our two ballrooms, garden courtyard, in a private dining room. ... more   less 

Additional Information about The Saguaro Palm Springs

Address: 1800 E Palm Canyon Dr, Palm Springs, CA 92264-1617 (Formerly The Saguaro Palm Springs, a Joie de Vivre Hotel)
Location: United States > California > California Desert > Palm Springs
Price Range: $141 - $436 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Saguaro Palm Springs 4*
Number of rooms: 244
Reservation Options:
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Also Known As:
Holiday Inn Palm Springs
Palm Springs Holiday Inn
Hotel Style:
#8 Top resorts Hotel in Palm Springs
#10 Spa Hotel in Palm Springs
#11 Luxury Hotel in Palm Springs
#12 Family Hotel in Palm Springs
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