Relaxation from the start. Greeted by friendly valet and a glass of champagne as we checked in. The pool and garden is spacious and has a cool, relaxed vibe with chill music add water features. Our bungalow was romantic and I loved the outdoor garden and floor to ceiling windows. The staff genuinely care and pamper, we loved having dinner at the outdoor bar one night and enjoyed Kelly’s delicious cocktails and company. Kim was so helpful with great dining tips and spa bookings and Cassidy was really friendly and attentive! We can’t wait to get back to L Horizon again and 100% recommend.
The hotel stay was a big disappointment. The only redeeming aspect is the pool. It is beautiful and the pool staff are A plus! They are kind and welcoming. The juices are fresh and tasty and the cocktails are fantastic. However, the rooms are way over priced at over $500 for a mid week stay off season. The bathrooms are super tiny and mine in Room 5 did not function. Upon arrival I was taken to my room and next to it a mechanical or some sort of room was open which is super unappealing. Then the towels in the bath room were messy and askew. The toilet needed repeated flushing and did not work. Then after my shower when I got a towel the whole bar crashed on my big toe. I alerted the front desk and the staff member was very caring and kind and offered to move my room. However it was dark, we were grabbing a drink before dinner and had to dash. I had unpacked and given it was 1 night only did not want to deal with the hassle factor. Upon check out I was created the $35 resort fee which is laughable given the room rate and the fact the tiny bathroom was a disaster. Further my frined who booked the rooms had multiple other room charges of our group on her credit card. Several weeks prior to arrival I changed my reservation from 2 nights to 1 night and I was not in the system at all even though my friend booked each room under our own names. There are simply too many choices in the desert to return. The room rate does not justify the experience and all I am left with in memory is a bandage on my toe!…
The property is beautiful, spacious, super clean and well maintained. The service is exceptional. My husband and I stayed there for three nights. Arrived on Sunday and left on Wednesday. The staff are exceptionally friendly, kind and helpful. Chris, the hotel manager is incredibly kind, helpful and caring. His attention to details and needs of each guest is excellent. Kelly, the bar manager and all his staff members at the pool area make you feel at home and go above and beyond to get you what you need. Overall the experience is very pleasant. I am going back again this week taking my mother for two nights and looking forward to our stay and seeing everyone again. L'Horizon is truly home away from home.
We spent 2 nights at L'Horizon in April 2021 in Bungalow #1--which was spacious, beautifully appointed, and conveniently located right near the Spa and the pool. The room's amenities are impressive--Le Labo products, incredibly comfortable bed/linens, as well as an unforgettable outdoor shower. We enjoyed delicious breakfasts at our outdoor patio and appreciated our 90 minute massages in their outdoor spa area. The food is high quality and the staff accommodated our special requests at every turn. If you're looking for a luxurious, quiet, upscale getaway, this is your spot. We look forward to returning soon!
We stayed at the hotel for the second time, and the staff are just so polite, very helpful and make our stay worry free. I would highly recommend this to anyone coming into Palm Springs Thanks to all the staff who always does a amazing job!