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Holiday Inn Express Palm Desert / Rancho Mirage

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74675 Hwy 111, Palm Desert, CA 92260
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Holiday Inn Express Palm Desert \/ Rancho Mirage
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370 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Palm Desert / Rancho Mirage
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Calgary, AB
Level Contributor
99 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed November 20, 2015

We stayed here for 3 nights - the air conditioning is noisy and due to the shield over the radiator, it blows right across the bed. The mini fridge had to be turned off at night due to a high pitched humming noise. Overall the room was clean. The bathrooms leave much to be desired - drab and plain with... More 

Helpful?
Thank CanadianCalgary_AB
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear CanadianCalgary, Thank you for submitting your review. I am very happy to hear that you had a fine stay despite the issues with the A/C and fridge. I apologize for the inconvenience and I hope for a second opportunity to welcome you back and provide a memorable stay.~Luis More 

1 review
5 of 5 stars Reviewed November 9, 2015 via mobile

We stayed for 10 days until our car was repaired staff went above to make us as comfortable as possible.Breakfasts were good,especially the pancake maker.The manager kept in touch every day to see how we were doing.Hotel close to restaurants and shopping.

Helpful?
Thank Phyllis D
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Phyllis D, Thank you for staying with us and taking the time to leave a review. We are glad you had a perfect experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing.~Luis More 

Brisbane, Australia
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 4, 2015

We requested a quite ground floor room, well they gave us that but it was at the end of a LONG corridor so if you ask, beware what you may get lol - Also the AC in these rooms a very close to the bed and even on low are very loud, work great but they make it hard to... More 

Helpful?
Thank Les J
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Les J, Thank you for taking the time to rate your recent stay with us and for awarding us with such positive comments on our Location and cleanliness. We appreciate your feedback and we are glad that you enjoyed your experience at the Holiday Inn Express Palm Desert. We are deeply sorry for any inconvenience you have experienced. We... More 

Nottingham, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 27, 2015

Stayed there after a long drive, you find out how good a hotel is when you have a problem, our hire car lost a tyre while going out for a evening meal,replaced with spare,hotel staff found us local tyre places , which we did not need, but t h e staff were great at a time when you needed them,... More 

Helpful?
Thank Gary T
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Gary T, Thank you for taking the time to review the Holiday Inn Express Palm Desert. I am so happy to hear our team members made your stay more enjoyable. We appreciate your kind comments and look forward to serving you again.~Luis More 

Murrieta, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 25, 2015

This hotel is under renovation but it really was not noticeable at all. Making way for an even better establishment than it already is. Their daily breakfast station was filled with everything you would want and the coffee was on 24/7! Their pool was clean and sparkling and wasn't crowded at all. Best yet was their employee, Daniel! What a... More 

Helpful?
Thank patty s
IHGCare, Guest Relations Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear patty s, Thank you for your stay and for sharing your experience. It is indeed heartwarming when a valued guest taking the time to acknowledge the passion and effort that our staff. We will extend your commendations to Daniel and to the rest of the team as this will inspire and motivate us more to provide world class service.... More 

Florida
Level Contributor
266 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed October 21, 2015

Reasonably priced hotel with nice suites, excellent free breakfast and close to everything. Located about 8 miles from I-10 in the heart of Rancho Mirage and less than a mile from Palm Desert this hotel is within walking distance of at least 20 local and chain restaurants. There is a small mall next door with several restaurants and a movie... More 

Helpful?
Thank CaptainBill1
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear CaptainBill1, Thank you for your great review. As a level 6 top contributor and obvious frequent traveler we appreciate your “stamp of approval and recommendation” We are glad that you enjoyed your experience at the Holiday Inn Express Palm Desert. ~Luis More 

Kailua-Kona, Hawaii
1 review
1 of 5 stars Reviewed October 20, 2015

Rented room 149, was in Palm Desert to help a friend with end of life. Came back from morning visit at hospital to take my boyfriend to lunch. Was gone about 2 hours, dropped my boyfriend off and was returning to hospital when boyfriend called and said I had to come back as we were kicked out. They said we... More 

Helpful?
Thank konakaren82
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear KonaKaren82, Thank you sharing your comments. We are deeply sorry for the loss of your friend. The hotel is 100% non-smoking and is not limited to tobacco smoking only. We certainly are not running a scam; we are just enforcing our non-smoking policy to provide a healthy clean environment for the rest of the hotel guests and fellow employees.... More 

San Diego
Level Contributor
82 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed October 1, 2015

We were there in the off season.The price was right and the room was surprising nice. Friendly service and within walking distance to shopping and good restaurants. If you enjoy art galleries Rancho Mirage has many.

Helpful?
Thank LadyASanDiego
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear LadyASanDiego, Thank you for sharing your experience on TripAdvisor! The Holiday Inn Express Palm Desert strives to provide stellar service to each and every one of our guests and we are pleased to read that we were able to make a memorable impact during your stay. Again, thank you for the great review~Luis More 

Philadelphia, Pennsylvania
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 23, 2015

Found this to be an excellent property. The grounds were well managed, with a nice pool area. The hotel also had a great location on Hwy 111 close to several great restaurants with a mall nearby. The staff was friendly and accommodating, offering fresh-baked cookies upon arrival.

Helpful?
Thank WillfromPhilly
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear WillfromPhilly, Thank you for sharing your experience on TripAdvisor! The Holiday Inn Express Palm Desert strives to provide stellar service to each and every one of our guests and we are pleased to read that we were able to make a memorable impact during your stay. Again, thank you for the great review~Luis More 

Woodland Hills, CA
Level Contributor
107 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed August 4, 2015

We recommend this Palm Desert Holiday Inn Express, conveniently located near El Paseo shopping area, and right on Highway 111 between Monterey Ave. and Cook Streets. Although our stay during the Inn’s renovation limited our choices, our room was comfortable and convenient. The king-sized bed was flanked by two good sized nightstands with storage. One nightstand held the phone, the... More 

Helpful?
1 Thank Sonova_Beach
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Sonova_Beach, We are glad to see that you left some feedback on what you liked as well as what fell below your expectations. We are deeply sorry for any inconveniences you have experienced. We take all comments into consideration and welcome any opportunity to improve. We are in the hospitality business and strive to be the best. ~Luis More 

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