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Holiday Inn Express Palm Desert / Rancho Mirage

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74675 Hwy 111, Palm Desert, CA 92260
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Holiday Inn Express Palm Desert \/ Rancho Mirage
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370 Reviews from our TripAdvisor Community

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Manteca, California
Level Contributor
291 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
1 of 5 stars Reviewed 1 week ago

First let me tell you that I am sure Manager Luis will respond to this review. He was without a doubt the rudest Hotel Manager I have ever come across. If you stay here, be warned that he does not care. We checked into our room and when the air conditioner came on, it sounded like a train coming thru... More 

Helpful?
Thank Sally J
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Sally J. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am sorry that we did not live up to your expectations despite many, many, many efforts to please you. I do understand that we are... More 

Dallas,Texas
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Pretty decent room , quieter than I thought it would be, staff friendly , clean accommodations. For budget minded traveler a good deal. Breakfast was ok, typical fare. Lots of free parking and wifi. Everything worked in room. Central location right on 111. Lots of shopping and food places within walking distance.

Helpful?
Thank Jrbcpr
IHGService, Guest Relations Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Jrbcpr, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Sincerely, Orlando A. Case Manager IHGService More 

Phoenix, Arizona
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pros: Located on the main drag (US 111) through Palm Desert and near Palm Springs. Beautiful area with stores and restaurants galore. This area doesn't have the Palm Springs mid-century modern vibe. More modern. Attractive property. Nice landscaping. Good service. The front desk staff was efficient and friendly. The staff taking care of the breakfast service was especially helpful and... More 

Helpful?
Thank L M
blythe, United States
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Breakfast wasn't good. Beautiful room, wonderful chocolate cookies homemade, and fresh water up front. Everyone friendly. Close to Eisenhower, offers Eisenhower discount for medical stays. Right by applebees, thin walls. Great place to stay for the price. Bed was OK. Wifi was on and off, had worse.

Helpful?
Thank Rosie L
California
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for 1 night. I had a huge room on the second floor. I liked that the hotel had water and cookies/fruit readily available to its customers. My room was right next to the elevator. I didn't like the fact that I could hear people go up and down with their luggages, or housekeeping bring their... More 

Helpful?
Thank KristinE380
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear KristinE380, We really appreciate your review of the Holiday Inn Express Palm Desert; Comments like yours on the water, cookies and service experienced at our hotel highlights our goal in ensuring valued guests have an exceptional stay. We apologize for the vending machine out of order, We hope you’ll have an opportunity to return for another visit in the... More 

San Diego, California
1 review
1 of 5 stars Reviewed January 4, 2016

Room is small and old and the bathroom is even worse! you can hear everything from next room. The kid was singing at 6:00am. The front desk staff were not friendly at all! Not recommend for anyone to stay.

Helpful?
Thank Sugar112016
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Sugar112016, Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We apologize for the issues you experienced during your stay.We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. ~Luis More 

Los Angeles, California
Level Contributor
1 review
4 of 5 stars Reviewed December 28, 2015 via mobile

We checked in at Christmas night after long drive and an awesome staff by the name of Daniel was very welcome. I enjoyed his personality to the maximum and his knowledge from room availability, pricing and knowledge of the property. He took care of our concern and upgraded the room for us. The hotel is under renovation but it really... More 

Helpful?
Thank lujiang
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear lujiang, Thank you for taking the time to post this great review. It was a pleasure have served you during your visit to the Holiday Inn Express Palm Desert. I am very pleased to hear that Daniel took such great care of you. We take pride in delivering great service and he always “knock it out of the park”.... More 

Santa Ana, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 21, 2015

I am very meticulous in searching for hotels and I would say this property is one of the best. I called the hotel to finalize my reservation and the GM Luis personally took care of my concerns. Then I checked in late at night after a long drive and an awesome clerk by the name of Daniel was very welcoming.... More 

Helpful?
Thank Frank A
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Frank A, Thank you! We are delighted to read such a good review. All our staff are dedicated to offer the ultimate all inclusive experience and it is rewarding to know that we are achieving our main goal – Your satisfaction!~Luis More 

Tucson, AZ
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed November 28, 2015

We could hear everything in the room next door. It was like staying with complete strangers. I have stayed at hundreds of hotels over the years, and I've never heard anything like it. Not hearing just voices, but their actual words. (They were discussing Ticketmaster prices.) They were using ordinary "indoor voice." In the quiet of the night, we could... More 

Helpful?
Thank amyptucson
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear amyptucson, Thank you so much for the review! I am so sorry your were bothered by the next door guest conversation, We are mortified when anyone does not leave here feeling great about their decision to stay and worse yet, having a bad experience, or an experience that would prevent them from returning. Please be assured we are doing... More 

Eindhoven, The Netherlands
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 25, 2015

Stayed here for 2 nights and liked it, room was fine, bathroom was fine, wifi was very strong. Staff was friendly. Breakfast was ok. There was tea and coffee and fresh fruit all day for free. We thought the hotel looked very clean and fresh! Would stay here again.

Helpful?
Thank carpediem2011
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Carpediem2011, I would like to thank you for taking the time to review our hotel, we are glad we were able to exceed your expectations and you liked every aspect of your stay with us. Our main goal is for guest to enjoy their stay with us and make it as comfortable as we can. Again, thank you for... More 

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