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JW Marriott Desert Springs Resort & Spa

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JW Marriott Desert Springs Resort & Spa
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1,910 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Desert Springs Resort & Spa
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Showing 1,857: English reviews
California
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed December 19, 2013

This is a perfect place for a winter or spring break. Charming helpful staff, suites are huge, views just lovely. 8 floors and depending on room location you might think you are trekking to Indio, but apart from that I would love to spread the rest of my life there.

Helpful?
Thank Uptowngal12
Los Angeles, California
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 18, 2013

We stated there for a few days in Hot CALI Summer and spend most of the days in pools. They do have nice pools around and it is totally fun for kids. Place is big and I would say that it family oriented. Lots of families around, just make sure do not get there during youngsters time like school spring... More 

Helpful?
Thank Garaz Z
Dallas, Texas, United States
Level Contributor
35 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed December 16, 2013

This is a great Hotel. It offers a little of everything you could ask for. Great pool, great golf, and excellent tennis. I have stayed a few times here and it is always nice. I love the room service and you have to get the dipped chocolate chip cookies. They will find you a diet coke vs Diet Pepsi. also.... More 

Helpful?
Thank Jeff P
DesertSpringsJW, General Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Thank you for sharing your experience at our property. I’m very pleased to hear you were impressed with so many of the resort’s amenities, and it is particularly great to hear of specific examples as to the extent our staff goes in order to ensure guests are enjoying their stay to the fullest… everything down to accommodating preference in soda... More 

West Palm Beach, Florida
Level Contributor
109 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed December 15, 2013

This was my third stay in 3 years and each time was a pleasure. My room faced the pool and the mountains and had a beautiful view. The resort staff are amazing always very helpful. Other resorts should send their staff here to be trained. If I didn't find what I wanted on the menu, the chef could prepare what... More 

Helpful?
Thank James D
DesertSpringsJW, General Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Thank you for taking time to review your most recent stay at our property. We are always thrilled to welcome loyal guests back to the resort, and I am very pleased that this visit, once again, exceeded your expectations. I am most proud that you feel our customer service is so superior, that you suggest other resorts send their staff... More 

Laguna Hills, California
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 12, 2013

We hosted a manager's retreat at the resort for 6 couples and the experience was excellent. The personal service, spa and dining were all wonderful. Our little group was treated like VIPs in spite of the fact that 2,000 people were arriving at the same time for a Tony Robbins event. Although the Marriott team had their hands full they... More 

Helpful?
Thank jillann3
Level Contributor
435 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
3 of 5 stars Reviewed December 10, 2013 via mobile

This is a followup visit having stayed here on business before but only several months ago . That experience was not good but this trip is much better . To be fair , I was on business and look to the hotel facilities and services . The resort aspect is far less important to be. My reception this time was... More 

Helpful?
Thank Mike T
DesertSpringsJW, General Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Thank you for taking time to review our property. I’m happy to hear you enjoyed the accommodations, but I am very sorry to learn of the issues you encountered at breakfast and the service at our Lobby Bar. Please accept my sincere apology as I will look into the details you have outlined so we may quickly resolve moving forward.... More 

Fresno, California
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 8, 2013

Stayed three nights. Room was excellent, bed very comfortable. The service provided by the staff was very attentive and way above average. The property is stunning and quite large. Be prepared to do a lot of walking especially if you use the self service parking. The only real downside is the onsite restaurants close early and there is no dining... More 

Helpful?
Thank JerryDuncan
West Palm Beach, Florida
Level Contributor
108 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed December 5, 2013

Certainly enjoyed the trip here, it is a nice hotel in the desert with all the modern facilities. Good place for families and plenty of places to walk in the fresh air. Pool and Spa were pretty good. Would return and enjoyed the room with a pool facing the balconies.

Helpful?
Thank GoingGlobal79
DesertSpringsJW, General Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Thank you for taking time to share the highlights of your stay. As a TripAdvisor Top Contributor, we know you have high hospitality standards and I am happy to hear you were so impressed by the amenities of our resort. We look forward to welcoming you back in the near future! More 

Vista, CA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed November 28, 2013

Before i share all the things that went wrong on our annual family vacation, I feel it's only fair that i contact the GM of this facility so that there's an opportunity for him to address the situation. We have vacationed at this location every year for 5 years. I have contacted 2 customer service reps about my issues and... More 

Helpful?
6 Thank mistykiss
Calgary, Canada
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 21, 2013

With a great location , great entrance and a great lobby , your experience only gets better. Love the lobby lounge . The servers and the bartenders are second to none. The sushi bar in the lounge is the best in the Valley. Yes they have a Starbucks , so come early as there is always a line up. The... More 

Helpful?
Thank Karl G
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Rockwood Grill
Rockwood Grill
Cuisines: American
Fisherman's Landing
Fisherman's Landing
Cuisines: American, Seafood, Soups, Bar
No photo provided
Oasis Poolside Bar & Grille
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Escape to your go-to desert playground. From the moment you approach the palm-lined path leading to JW Marriott Desert Springs Resort & Spa, the excitement begins. Our Palm Desert hotel has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. Our JW Marriott also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience JW Marriott Desert Springs Resort today. ... more   less 

Additional Information about JW Marriott Desert Springs Resort & Spa

Address: 74855 Country Club Dr, Palm Desert, CA 92260-1961
Location: United States > California > California Desert > Palm Desert
Price Range: $250 - $789 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Desert Springs Resort & Spa 4.5*
Number of rooms: 884
Reservation Options:
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Also Known As:
Desert Springs Jw Marriott Resort And Spa
Desert Springs Jw Marriott Hotel Palm Desert
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
Jw Marriott Desert Springs
Hotel Style:
#2 Top resorts Hotel in Palm Desert
#4 Business Hotel in Palm Desert
#7 Family Hotel in Palm Desert
#9 Romantic Hotel in Palm Desert
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