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74855 Country Club Dr, Palm Desert, Greater Palm Springs, CA 92260
29 people are viewing this hotel
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Traveler (1794)
Pool & Beach (211)
Dining (126)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 04/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Desert Springs Resort & Spa
Updated 04/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 24 in Palm Desert
Location
4.3
Cleanliness
4.2
Service
4.1
Value
3.7
GreenLeaders GreenPartner
Escape to your go-to desert playground at JW Marriott Desert Springs Resort & Spa. From the moment you approach the palm-lined path leading to our resort in Palm Desert, California, the excitement begins. Our luxury hotel near Palm Springs has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. JW Marriott Desert Springs Resort & Spa also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience our resort today!
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Mini golf
Children Activities (Kid / Family Friendly)
Valet parking
Paid public parking on-site
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Saltwater pool
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Tennis court
Kids club
Kids pool
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Private balcony
Room service
Safe
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
37Car recommended
Grade: 37 out of 100
17Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
2853Reviews101Q+A100Room tips
Traveler rating
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  • 159
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Popular mentions
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Most Recent
Mark M wrote a review May 14
3 contributions
My wife and I visited the Hotel yesterday, walked around the beautiful lobby and grounds and enjoyed a cocktail at Fisherman’s Landing that overlooks the outdoor pool area. The atmosphere in the hotel was definitely a good vibe and people were enjoying themselves. We read several negative reviews and were surprised by them. We checked nightly rates and they were expensive, perhaps indicative that the actual experience did not live up to expectations. Service at the bar was very good. However, there is a lot of bird dung outside very near the bar eating areas. That could definitely be cleaned up to improve the overall experience. Parking at the hotel was free, a nice finding for us as short term visitors. Consider visiting here the next time you are in the area.
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Date of stay: May 2022Trip type: Traveled
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 2 days ago
Dear markmM2523GU, It was a pleasure hosting you and your wife at JW Marriott Desert Springs Resort & Spa. We enjoy knowing when our guests leave richer than when they arrived and also with replenished spirits. We are delighted to have been a part of your journey, and we look forward to your next visit. Jayhada Hendricks | Rooms Operations Manager
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Kaurji wrote a review May 9
Burlington, Canada137 contributions38 helpful votes
Wonderful activities from hiking to yoga to golf. The views are stunning. We were allowed to bring our own bottles of wine to the pool area, where a wonderful staff member helped us open it. The yoga instructor was amazing She was very accommodating to all levels of yogis
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Date of stay: October 2021Trip type: Traveled
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 5 days ago
Dear Kaurji, Thank you for your excellent review of JW Marriott Desert Springs Resort & Spa. We are delighted you were enriched and inspired by our thoughtful activities and beautiful views, as well as our authentic hospitality. It will be a pleasure to share your kind words with our associates. We appreciate your business and look forward to seeing you again for another seamless experience. Jayhada Hendricks | Rooms Operations Manager
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M F wrote a review May 7
1 contribution
We went for a family spring break and overall our stay was decent. We did switch rooms after first night because first room has an open wall from tub into main room. This is not really suitable for a family so we asked and our request was quickly accommodated. The pool situation though is a mess. We arrived on a Sunday and were given wrist bands as hotel guests only could go to the pool. We quickly learned that the pool appears to have no restrictions during weekdays. No room key needed or security checking wrist bands during the week to enter the pool. The pool is basically a public pool during the week (please note the waitstaff at the pool was excellent) Probably would not stay at this property again!
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Date of stay: April 2022Trip type: Traveled
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 1 week ago
Dear MFred400, Thank you for being our guest and for taking the time to share your comments. We are pleased you enjoyed your overall stay, but we regret not meeting your expectations in some areas. We want to extend our apologies, and we hope to have another opportunity to show you our commitment to providing elevated, quality experiences. Jayhada Hendricks | Rooms Operations Manager
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Steph wrote a review May 1
1 contribution1 helpful vote
We were looking forward to a wonderful stay and we were terribly disappointed from the moment we walked in. Nothing special for titanium elite members as we got a room with no view. That was okay until we got to the room and it was completely dirty with crumbs, dust everywhere, and an empty wine bottle left behind. The hosts at the restaurant for breakfast were rude and we had to wait almost an hour for a table. The waitstaff was good. The pool situation was a mess. We went out in the middle of the day with our children and there were no chairs and no assistance in finding chairs. The grounds were beautiful but we couldn't even relax and enjoy ourselves without having seats at the pool. This property is poorly managed and we felt like we were staying at a crowded lower-end hotel.
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Date of stay: March 2022
1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 2 weeks ago
Dear Stephgianna, We regret that your room was not properly cleaned prior to your arrival; please know that our front desk staff is available to help with any oversights you may encounter with your room. We are sorry that both breakfast and our pool were not welcoming for you; everything we do is aimed at giving each guest an enriching time, and we are so disappointed that we let you down in several areas. Thank you for your patience, and we hope you will allow us another chance to give you a terrific experience. Jayhada Hendricks | Rooms Operations Manager
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Kyra Hall wrote a review Apr 2022
3 contributions3 helpful votes
This has been the worst hotel resort I have ever stayed at, the staff couldn’t care less as resolving any issue. I suffer from celiacs disease, I was told a number of food items could be changed so that that they would be GF friendly, I was then given fries/chips that contained gluten. We only found this out by over hearing another table asking if the fries were GF, when confronting the staff we are laughed at and ignored, when trying to go to a higher up member of staff nothing what done about it. Again trying to order lunch at the hotel many items are marked as gluten free which aren’t suitable for people with a gluten allergy. Servers should have proper training in food allergies, as it is unacceptable for them to serve me gluten after stating multiple times I have celiacs disease. I tried to make multiple complaints about the situations but nothing was done to resolve it with my holiday being ruined by the pain caused by them giving me gluten. If this was a nut allergy I’m sure it would of been taken much more seriously. We were told on serval occasions we would be contacted by management to help resolve our issues but never was contacted and we never even received a sincere apology. Not only was the experience with being given gluten enough to ruin our trip, we also experienced bar staff being discriminative towards us with our English ID refusing to serve us drinks even though we had acceptable ID and all over the age of 21. If you stay at this hotel and ever have an issue there is no point even trying to report it. Nothing is done about it, you are not taken seriously. The amount of money we paid for our stay here and we have had to order food deliveries to the hotel every night as we have been so worried about the lack of knowledge the staff have on celiac disease. We have been counting down the days until we leave this hotel. We have tried to contact head office about our experience but wanted to write this review to make others aware who may have food intolerances. If I could give my experience at this hotel a 0 I would .
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 3 weeks ago
Dear Kyrainez16, We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Jayhada Hendricks | Rooms Operations Manager
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WIll wrote a review Apr 2022
Tokyo, Japan57 contributions116 helpful votes
Rooms All rooms have been renovated (completed 2020). Standard rooms are clean and comfortable with a modern tub. Perhaps due to sheer size of hotel, Housekeeping gets started quite early… Food Options felt lacking and quality was inconsistent across and within dining venues. Our group would have chosen to dine at hotel more had this not been the case. Service Staff all very pleasant despite apparent staffing shortages. Family activities Information on kids adventure pass ($55) and associated activities confusing and conflicting across information sources, but ultimately enjoyable for kids ~5 to 10 years old. Miniature golf course maintained very well. Pool area can get crowded and lounge chairs difficult to secure when busy. Entertainment Zone/arcade larger than expected. Overall Travelers should note this is a convention hotel and the atrium bar can stay noisy up through late night with convention attendees - the noise impacts all rooms directly opening to atrium.
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Date of stay: April 2022Trip type: Traveled
Room Tip: If light sleeper, make sure room does not open to atrium.
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1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 4 weeks ago
Dear Willay, Thank you for being our guest and for taking the time to share your detailed comments about our hotel. We are pleased you enjoyed your overall stay, but we regret not meeting your expectations in some areas. We want to extend our apologies, especially that our restaurants did not meet your expectations, and we hope to have another opportunity to show you our commitment to providing elevated, quality experiences. Jayhada Hendricks | Rooms Operations Manager
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travellingbuddymel wrote a review Apr 2022
Marina del Rey, California41 contributions55 helpful votes
3rd time with horrible check-in, staff great, room clean, comfortable. But seriously, I checked in the day before, my colleagues who showed up after me got their room faster, they were not even bonvoy members. My other visits were pre-pandemic and still always, was told we’ll call you when room ready, never get a call… this last visit I didn’t get room until after 4:30, digital key did not work (twice). I’m very frustrated with this JW. I only stay here because of conferences. On the upside, if you can tolerate the check-in issues, the food is good and staff helpful. Try to get a room without adjoining doors because you will your nieghbor cough, talk and their tv noise. Overall It’s just too big, too impersonal and the check-in has not improved in over 10 years.
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Date of stay: March 2022Trip type: Traveled
Room Tip: It’s confusing to get around. Digital key does not work. Don’t get a room with adjoining doors.
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 4 weeks ago
Dear travellingbuddymel, We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that our actions will speak louder than words. Please be assured that we understand your frustration and concerns, and we welcome the opportunity to prove ourselves again as your trusted hotel while in the Desert Springs area. Jayhada Hendricks | Rooms Operations Manager
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Rajeev-on-TA wrote a review Apr 2022
New Delhi, India95 contributions79 helpful votes
The pictures of the property are a true reflection of this beautiful resort-hotel. Large landscaped gardens, pool, golf course and lobby. The rooms are large with standard amenities. The lobby and bar are large and airy, more like a tropical resort than something in the middle of a desert. The housekeeping and services responses are, however, poor. COVID cannot be an excuse for no response to calls made from the room phone on multiple occasions. House keeping is perfunctory; no vacuuming, minimal sheet change and that too at random times in the late afternoon. Check-in/out was slow with very limited staff.Even receiving an email confirmation of pre-paid room deposit took repeated reminders. There was a random block on the credit card during the stay even though the room was prepaid and another security deposit had been authorized at check-in.
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Date of stay: April 2022
Rooms
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Service
Trip type: Traveled
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 3 weeks ago
Dear Rajeev-on-TA, Thank you for reviewing your stay at JW Marriott Desert Springs Resort & Spa. We are glad to know you loved our elegant property, including our beautifully designed landscaping and inviting common areas, as well as our spacious, well-appointed accommodations. It is also a pleasure to read you enjoyed our enriching amenities, including our pool and golf course. Having said that, we are sorry for not being receptive to your calls and for the unsatisfactory housekeeping and front desk service you received from us. We are grateful for your feedback, and we have shared your concerns with the appropriate individuals to ensure we focus on providing thoughtful and genuine hospitality to our guests. If you have any financial queries, we encourage you to reach out to our hotel for assistance. We appreciate your patience and hope you will give us another chance on your next visit to Palms Desert, CA. Jayhada Hendricks | Rooms Operations Manager
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WordTraveller88 wrote a review Apr 2022
Vancouver, Canada176 contributions58 helpful votes
Stayed in March 2022 as I had stayed there in the late 1990s and was then in awe. What a let down. Crowded, long line at check-in, crowded pool all day, long wait times for dinner or breakfast ie understaffed. Dirty in places and in need of repairs. Great quiet room with gold course view with nice deck. Not what I had expected for a JW at almost $1000/night !
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Date of stay: March 2022
Cleanliness
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 4 weeks ago
Dear WordTraveller88, Thank you for choosing to stay with us and leaving your honest feedback. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for not meeting your expectations. We are very sorry you did not receive the level of service we are known for. Please be assured your comments have been shared with the appropriate departments. This time of year is a very busy time not only for us but the entire Palm Desert area. We do our best to manage the volume of guests and staff accordingly; however, this can prove to be very challenging. While an apology will regrettably not alter the outcome of your recent experience, we do extend it with all sincerity. We hope you will consider giving us another opportunity to serve you better and regain your trust in the future. Jayhada Hendricks | Rooms Operations Manager
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Cynthia M wrote a review Apr 2022
2 contributions1 helpful vote
Have been coming to this resort for 20+ years but will not be returning. This hotel now caters to business groups. The main pool was closed all day one of the days we were here for a corporate event that started in the late afternoon; they needed all day to set up. This was spring break-where the kids & adults expect to be able to enjoy the pool. Everyone else was relegated to use smaller pool & there were absolutely no chairs. Not only that, but in came another corporate group that night. If you read the reviews- this happens all the time. The rooms although advertised as remodeled, smelled of mildew, the shower leaked into the main entry (an employee acknowledged its an issue with many rooms), low ceilings that made it feel like a motel. It is criminal they are charging these prices.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded Apr 7, 2022
Dear CynthiamT9292ZV, Thank you for choosing our hotel and for sharing your feedback. We want our valued guests to know their importance and experience a seamless and relaxing stay. Therefore, on behalf of our entire staff, please accept our apologies for the inconveniences you experienced due to the event held at our resort recently. We are also disappointed to learn that your appointed guest room did not exceed expectations. Please know that we take your comments to heart and genuinely regret the negative impact the intrusive secondhand smoke you encountered had upon your stay. We do truly appreciate you choosing us for your visit, and we hope we may have an opportunity to regain your trust in the future. Jayhada Hendricks | Rooms Operations Manager
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PRICE RANGE
$326 - $986 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
desert springs jw marriott resort and spa, desert springs jw marriott hotel palm desert, jw marriott palm desert, marriott palm desert, palm desert marriott, jw marriott desert springs
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsPalm Desert
NUMBER OF ROOMS
884
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Frequently Asked Questions about JW Marriott Desert Springs Resort & Spa
Which popular attractions are close to JW Marriott Desert Springs Resort & Spa?
Nearby attractions include Sunnyland Chocolate Factory (0.2 miles) and Mary Helen's Children Shop (0.2 miles).
What are some of the property amenities at JW Marriott Desert Springs Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Desert Springs Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Desert Springs Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Desert Springs Resort & Spa?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to JW Marriott Desert Springs Resort & Spa?
Conveniently located restaurants include Cork Tree California Cuisine, Rockwood Grill, and Mikado Japanese Steakhouse.
Are there opportunities to exercise at JW Marriott Desert Springs Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does JW Marriott Desert Springs Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Desert Springs Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to JW Marriott Desert Springs Resort & Spa?
Many travelers enjoy visiting Sunnylands Center & Gardens (3.2 miles).
Does JW Marriott Desert Springs Resort & Spa have any great views?
Yes, guests often enjoy the mountain view available here.