JW Marriott Desert Springs Resort & Spa
74855 Country Club Dr, Palm Desert, Greater Palm Springs, CA 92260
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About
#10 of 24 hotels in Palm Desert
Location
4.3
Cleanliness
4.2
Service
4.1
Value
3.7
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Escape to your go-to desert playground at JW Marriott Desert Springs Resort & Spa. The excitement begins when you approach the palm-lined path leading to our resort in Palm Desert, California. Our luxury hotel near Palm Springs has it all: an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs or soak up the sun at our four pools with gorgeous views of the nearby mountains. Adding to your options is an onsite fitness center, an extensive tennis center and volleyball courts, and a nearby jogging path. JW Marriott Desert Springs Resort & Spa also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, and experience our resort today!
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Children Activities (Kid / Family Friendly)
Valet parking
Paid public parking on-site
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Saltwater pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Poolside bar
Golf course
Mini golf
Tennis court
Kids club
Kids pool
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, Spanish
Location
67Somewhat walkable
Grade: 67 out of 100
17Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
74855 Country Club Dr, Palm Desert, Greater Palm Springs, CA 92260
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Good hotel. Good pools. Has a lot for different types of people. The lobby has a lively night eating and bar scene. I am sure the pool does too but our weekend was pretty dead as far as crowds go. The mini golf course is great and we played it twice. The food is decent and service is friendly. It’s an all around decent and fun place to be. The exterior could be updated a bit more (modern paint and colors) and interior carpet too, but that’s about it.
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Date of stay: September 2023Trip type: Traveled with family
Room Tip: Can only valet if you want to charge your EV.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 6 days ago
Dear Simsonic, Thank you for taking the time to tell us about your stay with us at JW Marriott Desert Springs Resort & Spa. We want each of our guests to leave richer than when they arrived; therefore, we are glad to know you enjoyed not only our beautiful resort and sparkling pools but also our delicious food and the genuine service provided by our associates. It is also nice to read you were able to take advantage of the 18-hole all-natural turf putting course. We have also taken note of your additional feedback regarding the need to revitalize some areas of our property and have shared it appropriately. We hope to have the opportunity to accommodate you again soon. Alexis Hull | Hospitality Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have never ever had zero complaints about a hotel or resort I have been too. Until now! Went with my 16 year old son and we loved it here. Great rooms, bathrooms, grounds, pools, food, drinks, service, etc. 100% recommend.
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 4 weeks ago
Dear relaxingonthebeach, Thank you for choosing JW Marriott Desert Springs Resort & Spa and for the kind review. We are glad that your stay was well balanced, with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. Thank you again for your recommendation to our future guests, and we look forward to welcoming you again soon. Oliver Chatburn | Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What an incredible place!!! I’m not sure if Oz (Ozzy?) is still there but he really made the stay fabulous! Can’t think him enough for his help!! The rooms and suites were beautiful and food and drinks were wonderful. The pool and property are so nice as well!
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Date of stay: December 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded Aug 13, 2023
Dear Worldround1, It was a pleasure reading your review of JW Marriott Desert Springs Resort & Spa. We have a devoted team who enjoy seamlessly crafting distinctive experiences; we would love to share your compliments with the associate mentioned. We are so glad you liked our relaxing accommodations, fantastic pools, as well as the food and drinks we offer. We look forward to seeing you again soon. Oliver Chatburn | Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything went well from check in, room, special requests and check out! Grounds and hotel were beautiful ! We came for a conference! Every employee was so accommodating! I would encourage anyone to stay here! I would certainly come back here if in area!
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Date of stay: August 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded Aug 11, 2023
Dear Scenic232254, Thank you for staying at JW Marriott Desert Springs Resort & Spa while you were here for your conference. We want to tailor each guest's visit so they can leave richer than when they arrived, and we are pleased to know how much you enjoyed your time with us. Our caring and devoted associates strive to anticipate the needs of our guests, and we will enjoy sharing your generous compliments with them. We appreciate your recommendation and look forward to having you as our guest again. Oliver Chatburn | Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently visited this property to attend an event being held on site. Our check in process was easy, we were offered water, it was nice. Where this went wrong was that we could not find parking on the property (parking full) and we were forced to valet our entire stay ($40 per night). Also, the room we stayed in was about 75 degrees the whole time. The air conditioning was not nearly as cold as it should have been for the 110 degree weather we had while staying. It made sleeping in the room VERY uncomfortable. On our last day, we went to the bar area and the server took our order and never came back with our drinks, which was really strange. We went to the bar and finally re-ordered after 20-30 minutes. We did let the bartender know the situation and he profusely apologized. We tipped him well and went on our way. Overall, I probably would not stay or recommend. Too many things just went sideways.…
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Date of stay: August 2023Trip type: Traveled with friends
Room Tip: Sushi restaurant on property WAS DIVINE!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded Aug 4, 2023
Dear jennifersZ6662XX, Thank you for taking the time to evaluate your stay with us. We are glad to know you had a seamless check-in experience. However, we regret the difficulty you endured in finding a parking space. Should you visit us again, please know we will do our best to help you with this situation. Furthermore, we apologize for the issues you had with keeping your room to a comfortable temperature and that it impacted your sleep. We have shared your comments with our team to make the proper adjustments to the air conditioning unit of your room. It is also disappointing to learn about the inattentiveness you experienced from the server at the bar area. Though our bartender handled this matter well, we assure you we will certainly follow up with the appropriate individuals and take measures to ensure a better outcome going forward. We are grateful for your patience and all of your feedback. We hope you will give us another chance to make a favorable impression. Safe travels. Oliver Chatburn | Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are Marriott Platinum Lifetime so we are familiar with the brand and always have high expectations. Almost every staff member we encountered was super friendly and helpful! The grounds are beautiful, the pools are great (but could use some deep cleaning around the tiles) the lounge was a nice play to sit and enjoy the views and have a drink and appetizer. We ate at Mikado for dinner and it was excellent! We will return to Mikado for sure. Took the boat from the JW to Mikado which was a nice touch - but if you're dining at Mikado it seems like the boat ride should be free instead of $5 (weekdays) for only half a tour. Ate at Rockwood Grill for breakfast. As Platinum they provided two comp breakfasts for us since they have no lounge. First, come on Marriott, what's with not providing a lounge for your Platinum and up guests?! Second, no lounge and breakfast is only the cold buffet, had to pay $10 each to upgrade to hot items. It's not the $10, it's the principle since you don't have a lounge! Food and service were both very good here also. Spent one day at the Spa which was nice. Massage was good but the Spa needs some love if they want to be top notch. So now to the bad....the room! The room was ok, a bit dated, but great view of the pools and lake. The problem was it would NOT cool! Yes, it was hot outside but we live in Palm Springs and we know that it can be cooled. We came back after a great dinner (10PM) we had been gone since 4:30PM, black out curtains were closed and air left on full blast and it was 77 degrees in the room. Called down to the front desk to ask if any issues and she said they had not heard of any. They sent engineering up and also sent a fan. The fan was a life saver! Engineer was there about half hour and really tried. He changed the air filter and did some tests and some other things and was super nice. He said it should help and the temperature should start to cool but if it did not in an hour then to call down and they would change rooms for us (keep in mind it was already almost 11 PM when he left). The room did get down to 75 degrees but still a lousy nights sleep. And the next day it was right back to 77 degrees once the sun was out. We were enjoying the resort and thought about staying another night, but because of the room temperature, we opted not to. Come on Marriott - at $300+ for rooms you need to be doing preventative maintenance! I had planned to share this when I checked out but the person checking me out never asked how my stay was. Again, mostly all good but the room and lack of sleep left me very unhappy. …
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Date of stay: July 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded Jul 23, 2023
Dear 132DavidS132, Thank you for Marriott Bonvoy Platinum Elite member and for staying with us during your visit to Palms Desert, CA. We are pleased our hotel exceeded your expectations in most areas, but we truly apologize for the maintenance issues you experienced in your room. We want your experience with us to be seamless, and we regret for anything other than a perfect stay. We will share your comments appropriately to ensure we are well-poised to serve you in the future. We are sorry for not meeting all of your expectations. We are grateful for the feedback that helps us enhance our guest experience. We appreciate your patience, and we hope to host you again so we can show you our commitment to craft and quality. Oliver Chatburn | Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed at this hotel many many times over the years. The grounds are very nice and the lobby as well. There is a very unique boat ride that goes from the indoor lobby and around the outdoor grounds. It used to always be free but now they charge $5 or $10 per person to ride. With the increasing price of the hotel, I find it not acceptable that hotel guests now have to pay for this amenity. The hotel rooms were renovated a few years ago. It was a nice upgrade but they are already showing their age and are getting pretty worn. On this last trip, the room wasn’t very clean. Hairs all over the bathroom floors and just not very clean. We didn’t experience this but overheard two different parties talking about roaches in their rooms. The hotel really needs to get this taken care of asap. The food is generally good and the front desk staff was very nice. This was the second time though that we were asked if wanted the complimentary breakfast or the reward points for being Bonvoy members. Both times we opted for the points instead of the breakfast and both times we did not receive the extra points. Finally, our biggest complaint about this hotel is the AWFUL air conditioning in the rooms. I know it is hot out but this is the desert and hot temps are the norm. Our room could barely get lower than 78. This problem has existed for years and we’ve been told that the AC units are old and weren’t upgraded during the renovation. It really puts a damper on our stay and ultimately will cause us to look elsewhere.…
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded Jul 22, 2023
Dear chnest, Thank you for your loyalty to our brand and for being our frequent guest. We regret your disappointment with the pricing of some of our amenities and are very sorry for the inconvenience caused to you due to the HVAC unit in your room. We are already reviewing this with the appropriate individuals for future improvements, and we appreciate your feedback on the same. We also apologize for the concern you outlined with regard to the loyalty points. Thank you again for bringing this to our attention, and we are grateful for your patience with the same. We would welcome the opportunity to restore your confidence in our hotel. Oliver Chatburn | Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed at the JW Marriott Palm Desert over Memorial Day weekend. The resort is beautiful and the grounds are stunning. Our first night was Friday and everything was perfect. We spent the day by the pool and enjoyed pre-dinner cocktails in the lobby. We ate lunch on the patio at the Rockwood Grill and had one of the best caprese salads I've ever had. There's plenty to do at the resort including multiple restaurants, 18 hole golf course and pools. The mini golf is a nice touch. Rooms are fine, maybe a little dated, but adequate. The balcony was a nice size, the bed was comfy and the bathroom was spacious. Housekeeping was so-so. The downside of the resort is it became overwhelmed over the weekend. The garbages at the pool were overflowing and even the hot tubs were unusable due to how busy it was. An adults only pool is desperately needed at this resort.…
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Date of stay: August 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: No adults only pool
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded Jul 13, 2023
Dear lauralG8277LH, Thank you for being our guest at JW Marriott Desert Springs Resort & Spa. We want to tailor each guest's visit so they can leave richer than when they arrived, and we are pleased to know you enjoyed your overall time with us. We are especially happy you loved our elegant property, delicious dining options, and thoughtful amenities. We are also glad you liked our relaxing accommodations and comfortable beds. However, we apologize for the pool conditions you described and will be working to improve upon this going forward. We appreciate the review and look forward to having you as our guest again. Callie Strouse | Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is a huge resort, with beautiful grounds, but very impersonal. I think of JW Marriott as being a luxury brand, but this one is not – it’s a mid-market hotel servicing the masses, with mediocre food and service, dressed up with some spectacular public areas and views. We booked a signature view king, and the view was gorgeous. It was otherwise a very standard hotel room. The bathroom was small, with a single vanity, no shelves, one towel/robe hook, minimal amenities. The closet was in the bathroom. One side of the bed had abundant power outlets (usb & plug), but the other side had only one conventional plug. We could hear our neighbors through the walls. The restaurant was ok, not great, with exceedingly slow breakfast service and food that was not hot by the time it was served. Most appalling was the tiny $16 fruit plate – see photo. The pool is huge, the lounges all have numbers and QR codes for ordering food & beverages. In addition to the usual cabanas for rent, they have round sun beds and some of the front row lounges are roped off, VIP seating for a price, with nice padding (vs bare plastic) and umbrellas. What completely turned me off was the horrible plumbing disaster we had the first morning, with sewage backing up into the shower (!!!). Maintenance came and began working on it, it continued to get worse, it made me gag to see the entire shower covered in an inch of sludge. It was very upsetting. After they all cleared out and it was supposedly “clean,” I looked at the shower floor and saw bits of sewage – UGH! Clearly the housekeeping standards are not adequate, this room should have been THOROUGHLY cleaned and disinfected. Front desk manager, Callie, was very solicitous, and eventually moved us to a suite at 4pm. It was spacious but showing a lot of wear and tear, furniture doors almost impossible to open. It did have a good bed and lots of closet space. We also got a free day pass to the spa, which had nice padded loungers and was peaceful and uncrowded. They admitted that the room we were initially given should not even have been rented, as they knew there was a plumbing problem. Callie promised to comp the first night, but at checkout it had not been done. It took 15 minutes of back-and-forth with the desk clerk and then a supervisor checking with someone in the back room, and then tediously processing the credit once it was approved - for room and tax, but not the resort fee 🙄. …
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Date of stay: April 2023Trip type: Traveled as a couple
Room Tip: Book elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded Jul 11, 2023
Dear Seattle98101, We are genuinely sorry for not delivering the exceptional stay you deserved. Everything we do is aimed at giving each guest an enriching experience, so we are disappointed to know we let you down. Please accept our sincere apologies for the problems you experienced. We want to regain your trust, but as we are unable to find reservations with the given name in the review, we request you to reach out directly to our hotel, so that we can assist you further. Callie Strouse | Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place is absolutely beautiful and immaculate! The staff is incredibly competent and friendly which is hard to find at such a large resort. Nusrat, who is the General Manager of this massive hotel with 1,000 + employees stopped and asked me how my stay is going. I was blown away by his kindness and desire to make sure I was having a great stay. Staff is only as good as its leadership, and this place has a good leader. I totally recommend this place to singles, families, or just a solo getaway! You will not regret it!
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Date of stay: July 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded Jul 7, 2023
Dear V9539DNstevem, Thank you for being our guest at JW Marriott Desert Springs Resort & Spa. We want to tailor each guest's visit so they can leave richer than when they arrived, so your compliments about our property and hospitality are truly a pleasure to read. We are grateful for the recommendation, and we thank you for choosing us during your visit to Palms Desert, CA. We look forward to having you as our guest again. Callie Strouse | Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$409 - $653 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
desert springs jw marriott resort and spa, desert springs jw marriott hotel palm desert, jw marriott palm desert, marriott palm desert, palm desert marriott, jw marriott desert springs
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsPalm Desert
NUMBER OF ROOMS
884
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Frequently Asked Questions about JW Marriott Desert Springs Resort & Spa
Which popular attractions are close to JW Marriott Desert Springs Resort & Spa?
Nearby attractions include Sunnyland Chocolate Factory (0.2 miles) and Mary Helen's Children Shop (0.2 miles).
What are some of the property amenities at JW Marriott Desert Springs Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Desert Springs Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Desert Springs Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Desert Springs Resort & Spa?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to JW Marriott Desert Springs Resort & Spa?
Conveniently located restaurants include Cork Tree California Cuisine, Rockwood Grill, and Mikado Japanese Steakhouse.
Are there opportunities to exercise at JW Marriott Desert Springs Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does JW Marriott Desert Springs Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at JW Marriott Desert Springs Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to JW Marriott Desert Springs Resort & Spa?
Many travelers enjoy visiting Sunnylands Center & Gardens (3.2 miles).
Does JW Marriott Desert Springs Resort & Spa have any great views?
Yes, guests often enjoy the mountain view available here.