This is a huge resort, with beautiful grounds, but very impersonal. I think of JW Marriott as being a luxury brand, but this one is not – it’s a mid-market hotel servicing the masses, with mediocre food and service, dressed up with some spectacular public areas and views. We booked a signature view king, and the view was gorgeous. It was otherwise a very standard hotel room. The bathroom was small, with a single vanity, no shelves, one towel/robe hook, minimal amenities. The closet was in the bathroom. One side of the bed had abundant power outlets (usb & plug), but the other side had only one conventional plug. We could hear our neighbors through the walls. The restaurant was ok, not great, with exceedingly slow breakfast service and food that was not hot by the time it was served. Most appalling was the tiny $16 fruit plate – see photo. The pool is huge, the lounges all have numbers and QR codes for ordering food & beverages. In addition to the usual cabanas for rent, they have round sun beds and some of the front row lounges are roped off, VIP seating for a price, with nice padding (vs bare plastic) and umbrellas. What completely turned me off was the horrible plumbing disaster we had the first morning, with sewage backing up into the shower (!!!). Maintenance came and began working on it, it continued to get worse, it made me gag to see the entire shower covered in an inch of sludge. It was very upsetting. After they all cleared out and it was supposedly “clean,” I looked at the shower floor and saw bits of sewage – UGH! Clearly the housekeeping standards are not adequate, this room should have been THOROUGHLY cleaned and disinfected. Front desk manager, Callie, was very solicitous, and eventually moved us to a suite at 4pm. It was spacious but showing a lot of wear and tear, furniture doors almost impossible to open. It did have a good bed and lots of closet space. We also got a free day pass to the spa, which had nice padded loungers and was peaceful and uncrowded. They admitted that the room we were initially given should not even have been rented, as they knew there was a plumbing problem. Callie promised to comp the first night, but at checkout it had not been done. It took 15 minutes of back-and-forth with the desk clerk and then a supervisor checking with someone in the back room, and then tediously processing the credit once it was approved - for room and tax, but not the resort fee 🙄. …
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.