JW Marriott Desert Springs Resort & Spa
74855 Country Club Dr, Palm Desert, Greater Palm Springs, CA 92260
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About
#10 of 24 hotels in Palm Desert
Location
4.3
Cleanliness
4.2
Service
4.1
Value
3.6
GreenLeaders GreenPartner
Escape to your go-to desert playground at JW Marriott Desert Springs Resort & Spa. The excitement begins when you approach the palm-lined path leading to our resort in Palm Desert, California. Our luxury hotel near Palm Springs has it all: an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs or soak up the sun at our four pools with gorgeous views of the nearby mountains. Adding to your options is an onsite fitness center, an extensive tennis center and volleyball courts, and a nearby jogging path. JW Marriott Desert Springs Resort & Spa also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, and experience our resort today!
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Children Activities (Kid / Family Friendly)
Valet parking
Paid public parking on-site
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Saltwater pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Poolside bar
Golf course
Mini golf
Tennis court
Kids club
Kids pool
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, Spanish
Location
67Somewhat walkable
Grade: 67 out of 100
16Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
Contact
74855 Country Club Dr, Palm Desert, Greater Palm Springs, CA 92260
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2908Reviews109Q+A100Room tips
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The JW Marriott Desert Springs Resort is large and full of amenities, though it lacks any sort of personal charm. My group was in town for the BNP Paribas tennis tournament and I spent three nights at the hotel in a king room overlooking the pools with the mountains in the background. The hotel was crowded with tennis spectators during this time and we especially enjoyed the complimentary shuttle to and from Indian Wells. The room was a decent size for two people, though it was quite a hike down the hall to room. Robes and slippers are provided. In the bathroom, there were communal bottles of shampoo, conditioner, body wash, and lotion to use during our stay. The lotion was not my favorite as it did not easy absorb into my skin. The other products were fine. One day we spent by the pool and the service around the pool was very attentive. We ordered both food and drinks, which were all enjoyed. Another day was spent at the Spa, which I recommend visiting. The Spa pool was delightful and again had great service and was much quieter than the main hotel pools. My hot stone massage was great and relaxing. The locker room at the Spa could use a renovation, but this did not impact our group's overall enjoyment. We had breakfast each morning at the Rockwood Grill. On the weekends, the restaurant gets crowded and there can be a bit of a wait for a table. The buffet had all that was expected, but was not overly extensive. Room service was fast and hit the spot when needed. Overall, the hotel provided on all the necessities. I would consider staying here again if I find myself in Palm Desert.…
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Date of stay: March 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 6 days ago
Dear BagsNShoesNYC, Thank you for choosing JW Marriott Desert Springs Resort & Spa and for the kind review. We are glad to hear how much you enjoyed our premium amenities, luxurious accommodations, inspiring surroundings, seamless service, and epicurean delights. We appreciate your important feedback and hope to welcome you again soon for a perfect stay. Callie Strouse | Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I took a 5 day trip to this property. Overall a very nice stay. Staff was very welcoming throughout the stay. I read a lot of reviews (good and bad) prior to selecting this location, so I’d like to add in our experience which I rate as very good! I have Titanium status which was acknowledged at check-in and when dining. They have a dedicated desk for Bonvoy members and were quite responsive of any questions/requests (which I made via a personal visit to clarify/adjust billing and for additional towels). With my status, I had the choice of welcome points or daily breakfast. We chose the breakfast, which was in the Rockwood restaurant. You could have either continental buffet or could upgrade to full buffet for $10 more. They even covered the tip. For me a full continental was more than enough (cereals, fruits, bagels/toast, smoked salmon and breakfast lunch meat/cheese, and plenty of sweets). Our room was in the main building, just off the lobby overlook (ended in 38). The lobby was noisy on the weekend but didn’t carry to our room. The room was a little off JW standard, mostly due to the hotel being a little older. It was clean and an enjoyable oasis. Separate shower and tub, updated furniture, and the balcony furniture was nice. They provided daily towel/general clean up service and changed sheets every other day. Always done by the time we returned to the room. There were several restaurants (all with resort pricing), which we used since we were mostly staying resort bound. Making reservations was a must, especially on the weekend (even for breakfast). If you need to change once you are there, just stop by the front desk at Rosewood and they happily accommodate. Rosewood was the main place. A bit of an ordinary restaurant that also had outdoor dining. The food was good quality and service was attentive. Some steaks and higher end meats. When we arrived, we had a sandwich and drinks at the lounge next to Rosewood. Food came from Rosewood and drinks from the bar. Nice place to sit outside and enjoy some music. We also did Mikado, which is a typical Japanese steakhouse. Corny jokes, flying knives, and over seasoned food. Not my wife’s favorite, but that would be the case no matter where it was. We visited Fisherman’s Wharf for lunch one day. Good draft beer. Had a fish sandwich and fries, which was enjoyable. I think it’s a chain, which rents space in the hotel. You could not reserve in advance. We also had lunch at the Oasis pool bar/snack bar. Fun to sit outside. Food was as expected. Lastly, I’d mention the Sandtrap, which is near the golf practice range (a short walk if not golfing). Had a great breakfast burrito there. Probably the most reasonable thing I bought at this property! Starbucks was crowded in the am. Didn’t get to try the sushi bar, but it looked good. The facilities were very nice. They have several shops from golf, swimwear, chocolates, coffee, and other gift/sundries. I played the Palm golf course, which I found to be well maintained. Greens were a bit slow but not complaining. Pools were heated with plenty of seating and umbrellas. Was cooler one day so most people congregated at the hot tubs (2) which were beyond my capacity comfort level. The mini golf course was well used and fun. Just off the lobby next to Starbucks. They provide balls and clubs. A nice activity for kids and families. My wife and I played nightly. Other games were available including cornhole. Walked to the tennis center one day. It looked first class with both tennis and pickleball. Overall nice grounds to walk around. Other things of note. Ralphs grocery store and some other restaurants are just across the street and many people seemed to walk there. Joshua Tree National Park is less than an hour away and worth the day trip (bring snacks!). Palm Canyon was fun to visit and do some hiking/exploring. Drove through downtown, but not impressed. Went to the Indian Wells tennis tournament to watch one day, using the hotel shuttle which was very convenient. Seems this is an annual spring event that goes on for 2 weeks. Great dinner at La Spiga, about 15 minutes away. Hard reservation to get. We will do this trip again! …
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Reserve restaurants before you get there, especially on weekends.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 1 week ago
Dear dzman, Thank you for being a valued Marriott Bonvoy member. We have a devoted team who enjoy seamlessly crafting distinctive experiences; we will enjoy sharing your compliments with them. We are glad you loved our gracefully-appointed accommodations, dining at our in-house restaurants, and the stylish array of amenities. It is also nice to read you liked our convenient location. We look forward to welcoming you and your wife back to JW Marriott Desert Springs Resort & Spa. Callie Strouse | Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DO NOT STAY HERE!!! I don’t know where to begin. THE WORST customer service I have ever had at an expensive hotel. The grounds and scenery are very nice but you can get that elsewhere in palm desert -Had to bring in our own bags from the car as no one was available or offered to help -Were an hour early and told our room was ready so parked the car and then had to wait two hours to get into our room -Reserved and paid for room with a sofa bed for our daughter. Room had one king size bed. Called front desk and were told they are “totally committed” so daughter had to sleep on a cot -Were told we had to put our umbrella down at the pool at 330 because of “wind advisory” and there was absolutely no wind and were at least a dozen other umbrellas up at that time -Paid for a boat ride around the “lakes” and went only in circles 30 yards from the lobby because there was a “goose in the way” (the boat in front of us went around the whole property) -Rude employees everywhere. Worst 800+ dollar a night hotel experience I’ve ever had Only google hotel review I’ve ever left but I don’t want anyone else’s vacation to be ruined like my famIly’s was…
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 2 weeks ago
Dear joelrA8704RF, Thank you for taking the time to evaluate your stay. We want each of our guests to leave us with replenished spirits and know our commitment to genuine and seamless service. Please accept our apologies for not meeting these expectations. Your valuable comments will be addressed with our associates in keeping with our commitment to inspired service. We are also sorry that your guestroom was not ready upon your arrival and that the room type you requested was not available. We understand your frustration and the inconvenience this caused. We appreciate your feedback and will use it to help us better our guest services. We are grateful for your patience and hope to have another opportunity to provide you and your family with the tailored and authentic hospitality for which we are known. Callie Strouse | Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The property boasts amazing views and amenities... a pool for all. The check-in was lackluster, a tall young lad who asked if we didn't mind a walk for our room. My question back was in regard to parking and access to unload....ask more questions! The views from the balcony are great, overlooking the golf course and mountains. The accessibility to the rooms above the golf shop is horrible, two sets of steps from the larger parking area and no clear entry! The room itself was very dated as was the hotel overall. Not a typical JW experience nor value for price paid. Surely your luggage wheels will carry home the remnants of goose droppings which are everywhere on the path to your room.
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Ask questions regarding room location and parking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 2 weeks ago
Dear Sue P, Thank you for your loyalty to our brand and for evaluating your stay with us. We apologize for the frustration you experienced due to our hotel layout and for the unsatisfactory service you received at our front desk. We will follow up with the appropriate individuals and take measures to ensure a better outcome going forward. Furthermore, we are sorry for the oversights you came across and for not meeting your expectations with the upkeep of our hotel and rooms. We will share your feedback accordingly, as our goal is to create enriching experiences with inspiring surroundings. We continually work to improve our accommodations, and we are grateful for your valuable comments. On a positive note, we are glad to know you liked our scenic views and thoughtful amenities. We hope to have another opportunity to show you our commitment to crafting quality and seamless visits. Callie Strouse | Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We earned $200 in credit from Marriott. They only allowed us to use $100 even though we stayed two days and used the spa. They said the reasoning is we paid our bill on one day. If we would have paid for the spa on the Second day, they would have accepted our loyalty points. So if you stay s week and pay everything on the same day, you can only use $100.
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Pay for the dos on a separate day.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 4 weeks ago
Dear monsoons2023, First and foremost, we thank you for your loyalty to our brand. We understand the importance of making a good impression; therefore, we were disappointed to learn about the concern you had regarding the points. Thank you again for your feedback and for letting us know what worked and what did not work for you during your stay. We hope to have the opportunity to provide you with the seamless and enriching visit you deserve. Callie Strouse | Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I stayed at the JW Marriott Desert Springs again with my wife and my two daughters (ages 9 and 6). We came out to the desert from LA over President's Day weekend to take the Palm Springs Aerial Tramway so the girls could experience snow for the first time. It was nice that within an hour we went from 30 degrees in the snow to 74 degrees, sunny, and swimming in a heated pool. We used Marriott points to book the room and were given a free upgrade to a pool view. We were in room 5161 with two double beds and a fantastic view of the pool and the mountains. The room was nice with a big bathroom and a nice-sized balcony. We again ate at Fisherman's Landing as we always have great meals there and this visit was no different. The only hiccup was that there are limited hours for the boats and the girls weren't able to take a boat tour this trip. Hopefully we have better luck next time.…
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 4 weeks ago
Dear MichaelRinck, Welcome back to JW Marriott Desert Springs Resort & Spa. We are pleased to know you enjoyed our attention to craft and detail with our gracefully appointed rooms with fantastic views. We are particularly glad you loved relaxing at our outdoor pool and dining at Fisherman's Landing. We look forward to hosting you and your family again for another enriching experience. Callie Strouse | Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Played the Palms course today. Unfortunately it was a major disappointment. The greens were a joke for paying over $200 for a round per person. Do not play here if you want nice greens. Staff nice, fairways nice, playing partners nice. Greens: not nice!
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 4 weeks ago
Dear T9111GLpaulh, Thank you for being our guest and sharing your concerns. While we appreciate your positive comments, we regret not meeting your expectations with regard to our palm course. We are grateful for your feedback that helps us elevate our guest experience. Thank you again for choosing us, we would welcome another opportunity to host you in the future. Callie Strouse | Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1) We went there to check the resort for the wedding which my family is planning to have over there. 2) The JW property is very well done. It must be 10 years old or even more but it was nice and maintained. 3) First property I have seen where the boat's deck is indoors i.e. inside the lobby. 4) It has several large banquet halls depending upon the capacity of which one would like to go in. 5) It has around 6 restaurants. 6) There are shops and stores in the Resort. 7) I really liked the outdoor lush green lawns, the water body, the lakes, and the ducks overlooking the mountains, the views were mesmerizing. 8) One needs to experience it to see it and believe it. 9) I think it's one of the largest properties in Palm Springs. 10) The location is excellent and very close to the highway. 11) It had ample parking. 12) The washrooms were clean as well. 13) The staff are courteous. 14) The rugs and carpets were clean. 15) A good place for a weekend or to attend a concert or a wedding. 16) But I haven't stayed yet, so maybe I can write in detail after my stay. But as they say, the first impression makes a difference, so I thought of writing it. …
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Date of stay: February 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Room with the golf course and mountain view would be the best
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 4 weeks ago
Dear LEVEL6_FOODCRITIC, Thank you for reviewing our property, JW Marriott Desert Springs Resort & Spa. We are glad you could experience the beauty of the desert in this refreshed, luxury hotel that features superb service, and redesigned venues. From the moment you arrive on the lush resort grounds, you will feel yourself relaxing, and we are glad you agree. We appreciate you mentioning our indoor and outdoor event venues, available for everything from lavish weddings to corporate seminars, and the convenient short drive from downtown Palm Springs. Thank you again for sharing your thoughts. We look forward to having the pleasure of playing the host to the wedding. Callie Strouse | Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time in Palm Spring for an Eagle concert. This was our second choice - Marriott’s Shadow Ridge. Our 1st choice was the Renaissance- sold out. Looks can be deceiving. We are currently staying two nights at this resort. The cost is $351/ per night ( not including tax). We are so dissatisfied & disappointed in our rooms. All of the rooms need updates!!! The towels are so old & dirty! Our friends called the front office last night to ask if there were any vending machine available but no one picked up the phone! I don’t think we are going to come back to this particular resort again!
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Date of stay: February 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Read the reviews!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 4 weeks ago
Dear vinhn325, Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel as your comments do not describe our property accurately. We do hope that if you return to our area again that you will choose to stay with us, it will be a pleasure to host your visit. Callie Strouse | Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thoroughly enjoyed a recent 8 night, first time visit to Palm Springs area, at the JW Marriott. Can’t say enough good things about the cleanliness of the entire resort, the variety of activities available, and how courteous and friendly all of the employees of the resort were towards us. The 2 golf courses were kept up well, challenging yet playable, with a great pace of play both days I played. Will definitely be back here next time we visit the area. A minor discrepancy with our final statement was easily rectified thru email communications. Well done JW Marriott!
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Desert Springs Resort & Spa
Responded 4 weeks ago
Dear 23Deb, It was a pleasure reading your review of JW Marriott Desert Springs Resort & Spa. We have a devoted team who enjoy seamlessly crafting distinctive experiences; we will love to share your comments with them. We are particularly happy to know you liked our thoughtful amenities. Thank you for your generous compliments, and we look forward to another opportunity to host you on your next visit to Palms Desert, CA. Callie Strouse | Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$363 - $683 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
desert springs jw marriott resort and spa, desert springs jw marriott hotel palm desert, jw marriott palm desert, marriott palm desert, palm desert marriott, jw marriott desert springs
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsPalm Desert
NUMBER OF ROOMS
884
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Frequently Asked Questions about JW Marriott Desert Springs Resort & Spa
Which popular attractions are close to JW Marriott Desert Springs Resort & Spa?
Nearby attractions include Sunnyland Chocolate Factory (0.2 miles) and Mary Helen's Children Shop (0.2 miles).
What are some of the property amenities at JW Marriott Desert Springs Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Desert Springs Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Desert Springs Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Desert Springs Resort & Spa?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to JW Marriott Desert Springs Resort & Spa?
Conveniently located restaurants include Cork Tree California Cuisine, Rockwood Grill, and CJ's Diner.
Are there opportunities to exercise at JW Marriott Desert Springs Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does JW Marriott Desert Springs Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at JW Marriott Desert Springs Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to JW Marriott Desert Springs Resort & Spa?
Many travelers enjoy visiting Sunnylands Center & Gardens (3.2 miles).
Does JW Marriott Desert Springs Resort & Spa have any great views?
Yes, guests often enjoy the mountain view available here.