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JW Marriott Desert Springs Resort & Spa

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74855 Country Club Dr, Palm Desert, Greater Palm Springs, CA 92260
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1725)
Room & Suite (367)
Pool & Beach (159)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Desert Springs Resort & Spa
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 23 hotels in Palm Desert
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Escape to your go-to desert playground at JW Marriott Desert Springs Resort & Spa. From the moment you approach the palm-lined path leading to our resort in Palm Desert, California, the excitement begins. Our luxury hotel near Palm Springs has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. JW Marriott Desert Springs Resort & Spa also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience our resort today!
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Full view
Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Mini golf
Children Activities (Kid / Family Friendly)
Valet parking
Paid public parking on-site
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Saltwater pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Tennis court
Kids club
Kids pool
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Hotel links
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Location

Full view
38Car recommended
Grade: 38 out of 100
17Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
2,762Reviews87Q+A100Room tips
Traveler rating
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Popular mentions
Eric Y wrote a review Nov 14
Auburn, California738 contributions93 helpful votes
My Marriott Bonvoy American Express card gives me one free stay per year. I used it for the JW. We checked in at the Gold Elite desk ( we own a Marriott time share) and asked what our reward for the Elite status would be. Turned out to be an upgrade to a suite. Though it was a long walk to our room(s) it was well worth it. Living room, bedroom and a large bath with a free standing tub. A deck that spanned both rooms with a nice view of the mountains. Luxury at it's finest. Though services are limited due to Covid it did not diminish how wonderful our stay was. TIP: The valet parking people are not the same as the bellman. Just because they take your bags out of your car doesn't mean a large tip. They just hand it over to a bellman who takes it all the way to your room. They should get the larger tip.
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Date of stay: October 2020
Value
Location
Service
Room Tip: pool view or sunset view is best
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1 Helpful vote
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Response from Team Marriott, Agency / Consultant at JW Marriott Desert Springs Resort & Spa
Responded 1 week ago
Dear 249EricY, Thank you for being our guest at JW Marriott Desert Springs Resort & Spa and for being loyal to our brand. We want to tailor each guest's visit so they can leave richer than when they arrived, and we are pleased to know how much you loved your suite. We appreciate the review and look forward to having you as our guest again. Matthew Ladwig | Assistant Front Desk Manager
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Stephanie R wrote a review Oct 2020
Glendale, California1 contribution
We have been greeted by Adam in valet , he has good energy, all the knowledge about the hotel location , gave us recommendations. Asked to assist with our luggage. The good morning with the positive energy makes people’s day ! The hotel is really nice and spacious! Housekeeping staff would greet us every time we pass by.
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Date of stay: October 2020
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Response from Team Marriott, Agency / Consultant at JW Marriott Desert Springs Resort & Spa
Responded 4 weeks ago
Dear stephanygrh, It is a pleasure reading your review of JW Marriott Desert Springs Resort & Spa. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to hear how much our guests enjoy our efforts. We will share your kind words with Adam and our housekeeping team. We hope to have another opportunity to accommodate you on your next visit to Palms Desert, CA. Matthew Ladwig | Assistant Front Desk Manager
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Rich6556 wrote a review Oct 2020
San Diego, California59 contributions45 helpful votes
My wife and I chose this hotel based on the reviews and pictures. Once we arrived the disappointment was immediate. I booked my room with my corporate discount code like I have many times with no issue. Upon arrival when we checked in the person at the front desk asked me for my corporate id. I told him I didn’t have one and that I didn’t even have my business cards with me because I don’t travel for personal purposes with my cards. At no point did they person even acknowledge my status of Titanium elite and he didn’t care once I mentioned it. I spend over 100 nights a year in Marriott hotels for work and missed Ambassador by a couple thousand dollars last year. I turned to my wife and said I guess this is what I get for being so loyal to Marriott staying 1/3rd of my life in their hotels. The front desk person then said let me check with my manager and he goes into the back for a minute, he then comes back and continues checking me in. I had to ask him if they can honor the original rate, he wasn’t even going to tell me. He tells us that they Can’t honor the rate but will wave the resort fee. Fine it is what it is, and the rest of the day was fine. That night our neighbor in the room next to us decided to have what sounded like an all-night rave hooting and hollering and yelling and loud music in the hallway until very late at night about 2-3 in the morning. My wife called the front desk to complain and as soon as she hung up they did stop, we aren’t sure why. It was way to soon for security to be up there unless others had called. Next day at the pool it got very busy, make sure you go out early to get chairs you want especially on a Saturday morning. Early afternoon I needed to go up to the room for a very minor medical reason but was told by security if I left they couldn’t let me back in, that I would have to wait on the line to get in which could be up to 20 minutes. I explained to them that my personal belongings and my wife were still at our chairs and that I was coming right back. They didn’t care and said I had to wait on line. This makes no sense if I leave and they let 1 person in that person still will not be able to find a spot because my stuff and wife are with my chair. I didn’t leave the pool and went back to my seat. At this point I’m very annoyed as is my wife and I’m starting to question my loyalty to Marriott. They are running the pool like it’s a big pool party at a hotel in Las Vegas! My wife decided she was going to call the front desk for help and see if they could help. Well it took over 20 minutes to be connected to the front desk, finally security came out and found us and was able to help with my minor medical problem. At the end of the day we went up to the front desk to speak to a manager and were able to speak to Mason and Ozzie. They were very helpful when we told them about check in and the pool. They were very apologetic and even reduced our rate for our 2nd night and included breakfast for the next day. That night the rave next door was back but ended a little early but all-night people were in and out of that room. Because of the number of people in and out of the room I feel like the person was dealing drugs out of this room. In the morning someone had thrown out their garbage in front of my door probably intentionally, thinking our room was the one making all the noise. We tell the front desk and they cleaned it up very quickly. This was our last day and we have a late check-out, so we went to the pool for a little more sun and relaxation before we have to drive the 2 hours home. Once the bar opened I decided to get drinks for my wife and I but I forgot to grab my mask. At the bar the bartender starts engaging in conversation and takes my order. He then hands me a paper mask and asks me to put it on. Ok I get it its COVID and we should be wearing masks this is not my issue. My issue is that the last 2 days I watched person after person go up to the bar with no mask and get drinks. In fact, the people sitting next to us just came back from the same bar with drinks not wearing a mask. My issue is the inconsistency in treating people in this situation. At this point we decided to leave and not spend anymore money here.
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Date of stay: October 2020
Cleanliness
Service
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Response from Team Marriott, Agency / Consultant at JW Marriott Desert Springs Resort & Spa
Responded 4 weeks ago
Dear Rich6556, Thank you for choosing us for your visit and for being loyal to our brand. We want our guests to experience genuine, attentive, and warm service throughout their stay; therefore, we hope you will accept our apologies we fell short of this. We are grateful for your feedback, and we have shared your concerns with the appropriate individuals to ensure this is not repeated. We appreciate your patience and hope you and your wife will consider staying with us again. Matthew Ladwig | Assistant Front Desk Manager
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Brad R wrote a review Oct 2020
Fishers, Indiana64 contributions47 helpful votes
My wife and I really enjoyed our recent 5 night stay at this hotel for a covid getaway trip. Hotel is beautiful and grounds are perfect. Hotel was empty during the week and about 300 of 900 rooms full during the weekend, so it still felt pretty empty - which was nice to be able to stay away from crowds. Hotel rooms were large and updated. Daily breakfast and service were excellent! Parking was easy and included in resort charge. 4 different pools gave tons of options for hanging out in the sun. Unfortunately, the pool area is what took away the perfect rating. The cleanliness of the main pool area was not up to the standards of a high end resort. My wife and I noticed that no one was cleaning up around the pool during our stay - and it was obvious. We were out there most afternoons 5 days in a row. Trash, clumps of hair (the same hair on repeat days in the same spot), towels, food, etc were all left out for extended periods of time. Maybe they were short staffed or maybe the crowd was a bit messier than normal, but it was kind of a bummer because the pool and bars are huge and really nice. Just seemed like there wasn't attention to detail around the pool and there should be. Location is really ideal. 20-25 minutes from downtown Palm Springs and plenty of things to do in between. Desert Springs itself is beautiful and near surrounding towns that are worth checking out. This JW is a great option for a Palm Springs trip! Would definitely stay here again and had a blast during our stay.
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Date of stay: October 2020
Location
Service
Sleep Quality
Room Tip: Pool view makes a big difference. Beautiful view looking at pools, mountains, and golf course.
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1 Helpful vote
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Response from Team Marriott, Agency / Consultant at JW Marriott Desert Springs Resort & Spa
Responded Oct 20, 2020
Dear Brad R, Thank you for choosing JW Marriott Desert Springs Resort & Spa and for the kind review. We are glad you had an enriching stay and that our location, just a short drive from downtown Palm Springs added to the enjoyment of your visit. We are also happy to read you liked the delicious breakfast we offer. Your feedback about our pool area is of the utmost value for us as we are continually striving to improve and enhance our guests' experience. We appreciate your recommendation and look forward to welcoming you and your wife again soon. Matthew Ladwig | Assistant Front Desk Manager
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David H wrote a review Oct 2020
Santa Barbara, California129 contributions22 helpful votes
A real disservice to the Marriott brand. Really sad. With most amenities closed, and few guests, and limited service at only two if the resteraunts, we wish we had skipped it. The main attraction is the swimming pool which is open. My view would be different if the price reflected it and they had lots of warnings. Neither is true.
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Date of stay: October 2020Trip type: Traveled with family
1 Helpful vote
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Response from Team Marriott, Agency / Consultant at JW Marriott Desert Springs Resort & Spa
Responded Oct 8, 2020
Dear Inca1533, We are genuinely sorry for not delivering the exceptional stay you deserve. Everything we do is aimed at giving each guest an enriching experience, so we regret your disappointment with some of our services and amenities not being available due to current circumstances. On a positive note, we are glad you liked our pool. We appreciate your patience and hope you will give us another chance in the future. Matthew Ladwig | Assistant Front Desk Manager
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PRICE RANGE
$294 - $705 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
desert springs jw marriott resort and spa, desert springs jw marriott hotel palm desert, jw marriott palm desert, marriott palm desert, palm desert marriott, jw marriott desert springs
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsPalm Desert
NUMBER OF ROOMS
884
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Frequently Asked Questions about JW Marriott Desert Springs Resort & Spa
Which popular attractions are close to JW Marriott Desert Springs Resort & Spa?
Nearby attractions include Sunnyland Chocolate Factory (0.2 miles) and Mary Helen's Children Shop (0.2 miles).
What are some of the property amenities at JW Marriott Desert Springs Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Desert Springs Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Desert Springs Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Desert Springs Resort & Spa?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to JW Marriott Desert Springs Resort & Spa?
Conveniently located restaurants include Cork Tree California Cuisine, Mikado Japanese Steakhouse, and Rockwood Grill.
Are there opportunities to exercise at JW Marriott Desert Springs Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at JW Marriott Desert Springs Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Desert Springs Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Desert Springs Resort & Spa?
Many travelers enjoy visiting Sunnylands Center & Gardens (3.2 miles).
Does JW Marriott Desert Springs Resort & Spa have any great views?
Yes, guests often enjoy the mountain view available here.