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All reviews kitchen with stove patio doors indian wells area full kitchen an extended stay great location large room great rate the general manager front desk home away from home great place to stay studio desert retro pool palm
I booked a room in Mar 2018 then arrived in Dec 2018 to find the hotel closed - apparently closed for power outage. The place was deserted and I paid a deposit for which I was not refunded. Nobody has returned my call yet to...More
This hotel was a perfect location for our stay... walking distance to great shopping and restaurants, and in the middle of the golf courses we wanted to play ...
Room was perfect, they even upgraded us, without us asking, because they thought a small child...More
Date of stay: November 2017
1 Thank Kevin P
Response from lmshg, Public Relations Manager at International Hotel & SuitesResponded May 5, 2018
The IHL is a collection of privately owned and furnished studio suites, rented under the IHL hotel banner. We stayed in a lovely suite in 2015 and assumed all suites would be similarly finished and equipped. When we arrived Nov 28 we were extremely disappointed...More
Nice and clean very close to Disneyland and has a shuttle. The breakfast was pretty good especially since it was free. Room was large enough and clean as well as bathroom. Good price for where it is located.
Over a month ago I had a not so pleasant stay. However Management has since reached out to not only apologize for the things that occurred but going over and above to make things right with compensation, discounts and all around great customer service. This...More
The International Hotel & Suites has been providing exceptional service for over 40 years. Each hotel room is a suite, complete with a full kitchen and bathroom. Each of our 52 suites are unique in ambiance and …Morefurnishings. We carry a three diamond AAA rating and are just minutes from El Paseo Drive. Come share the secret of Palm Desert's hidden gem. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
I’ve actually stayed at this hotel and it’s wonderful! I just called because I saw so many unusual reviews. It seems they were replacing the AC throughout and guests took it upon themselves to try and damage the reputation... More
I’ve actually stayed at this hotel and it’s wonderful! I just called because I saw so many unusual reviews. It seems they were replacing the AC throughout and guests took it upon themselves to try and damage the reputation. My words not theirs. We are excited to be going back again! Definitely stay here!
Response from rosalarumorosa | Reviewed this property |
Hello!!! Hytech thank for asking? honestly I do not recommend International lodge hotel & Suites, when this happened the Rat was in the pool (the Rat was alive, the Rat was swimming in the pool). At the time that the rat... More
Hello!!! Hytech thank for asking? honestly I do not recommend International lodge hotel & Suites, when this happened the Rat was in the pool (the Rat was alive, the Rat was swimming in the pool). At the time that the rat was in the pool swimming, I imidiatley went to the office but no body was in the office. The next day Sunday morning the manager was in the office and I let her know that my KIDS AND FAMILY were EXPOSED to a RAT in the POOL. Even after i showed her the video of the rat in the pool she DID NOT TAKE ANY ACTION of the situation. The MANAGER DO NOT CLOSE OR CLEAN OR DESINFECT, or told the clients the Rat was in the pool .
Lastly the hotel withdraw my money from the bank even after requesting a full refund of my money because my KIDS and my FAMILY were EXPOSED TO A RAT IN THE POOL.