The Westin Desert Willow Villas, Palm Desert
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75 Willow Ridge, Palm Desert, Greater Palm Springs, CA 92260-0305
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 05/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Desert Willow Villas, Palm Desert
Updated 05/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 24 in Palm Desert
Location
4.4
Cleanliness
4.7
Service
4.4
Value
4.3
Set against the Sonoran Desert, The Westin Desert Willow Villas, Palm Desert offers spacious villas with kitchenettes or kitchens, washers/dryers and balconies. Guests can take advantage of a celebrated golf course, outdoor pools and delicious dining.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Golf course
Children's television networks
Paid public parking on-site
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast available
Poolside bar
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
BBQ facilities
Concierge
Convenience store
Gift shop
Non-smoking hotel
Picnic area
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private balcony
Room service
Safe
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Kitchenware
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, Spanish
Location
Full view
Contact
75 Willow Ridge, Palm Desert, Greater Palm Springs, CA 92260-0305
Getting there
Rental CarsSee rental cars from $45/day
1556Reviews73Q+A100Room tips
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We enjoyed our week at Desert Willow. I was pleased the property was well maintained and staff was polite and helpful throughout the property. It was encouraging to see food and bar service at pools, pool decks were well maintained and slides were fully staffed. We were told the resort restaurant remains closed and housekeeping services are not offered because of labor shortage but they expect the restaurant to open soon. We were also told this in August but do not see a change nine months later. I find this interesting because many other restaurants and hotels in the Palm Springs area seem to find enough employees to resume operations. It leads me to wonder why the Westin Villas are unique. If this is a new business model, Marriott needs to own it. Stop promising things to owners/guests if you have no plans to make changes.…
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Desert Willow Villas, Palm Desert
Responded 2 days ago
Thank you for your review and feedback. We are glad you enjoyed your week with us and pleased that our staff were friendly and helpful. We are truly sorry that our restaurant and cleaning service were not available. We do hope to host you again in the future!
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Hotel's Favorite
The room had everything we needed, from a washer/dryer, to a full kitchen w. dishwasher, and a dining table for four. Comfy King size bed, 2 large TVs, great living space with solid furniture. Bathroom well appointed with good towels, robes, lots of shampoo etc. The internet was high speed (over 100 Mbps, 14 msec ping) and was 100% reliable. There are a lot of nice clean gas grills located by the buildings. There are several pools, one of which has an associated bar with food, and yes, a lot of children. A couple of the pools were closed for maintenance, but the others were not crowded. Two tennis courts, one of which doubles as a pickleball and basketball court. All in all an excellent place to meet up with family and have a relaxing time. This being Palm Desert, there are lots of restaurants and all types of shopping nearby.…
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Date of stay: February 2022
Location
Cleanliness
Service
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Desert Willow Villas, Palm Desert
Responded Feb 20, 2022
Hi, thank you for your review of your recent stay at the Westin Desert Willow Villas. We are happy that your family enjoyed their stay with us and our accommodations met your needs. We hope to have the pleasure of hosting you, again!
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Good location and property located centrally in the Valley. Busy for the month with Coachella music festival followed by Stagecoach and other Spring dates. Book way ahead for Coachella as hard to find something as good as this property.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Desert Willow Villas, Palm Desert
Responded 5 days ago
Thank you for your review and feedback. We are glad you enjoyed the accommodations and the location met your needs. We We do hope to host you again in the future!
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Pros and cons, but too many cons for my book. Pros, property is beautiful, staff is friendly for the most part, the grounds were well kept. Cons, half a fingernail and random garbage (a plastic ring from a soda cap) left on the floor of the room along with dead mosquitos in the bathroom on the floor, no soap or shampoo in the shower, sticky stains on both sides of the two different cushions on the couch (to the point that we opted not to sit on it after flipping the cushion and seeing stains on both sides) and the coffeemaker had coffee and a brew pack still in it from the previous guests. No resort fees, great, $20/day for parking, not the greatest but tolerable… inquired about a cabana rental on a weekday and was told $150… which as a guest paying nearly that much for a room, seems a bit excessive… this must be why all but one sat vacant all day. Definitely won’t search out to stay here again but would…if I had to. One other note I wish I had known, received a notice before checkout (In starts at 4pm, kinda late, and out at 10am, kinda early) saying that after checking out we were welcome to use the facilities for the rest of the day and hold luggage at check in.…
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Date of stay: May 2022
Value
Service
Sleep Quality
Room Tip: Ask for a higher floor so your balcony/patio view isn’t screaming kids at the pool all day and...
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1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Desert Willow Villas, Palm Desert
Responded 6 days ago
Thank you for your review and feedback. We are sorry to learn of the uncleanliness room. Your comments will be shared with the resort leadership team for review. We appreciate the feedback and hope to host you again in the future!
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We stayed here the week of April 24th. The pluses were the pools (five of them, including the Quiet Pool, which we liked.) The room and balcony were nice. BUT...it's a resort and there were few amenities. No housekeeping service; any (scarce) staff we saw seemed not very friendly. The biggest issue was the lack of dining options. The restaurant was STILL closed due to Covid (really?). The pool bars/grills closed at 5:00!! I mean, couldn't ONE of them stay open later due to the restaurant being closed? The market shop ran out of muffins and croissants. Totally not acceptable for a resort like this. I gave it 4 stars not 3 because we did have a relaxing time. But they really need to deal with the food situation.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Desert Willow Villas, Palm Desert
Responded 3 weeks ago
Thank you for your review and feedback. We are glad you enjoyed the accommodations and amenities. We are truly sorry you were unaware of the modified restaurant hours. We do hope to host you again in the future!
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This was one of the most frustrating experiences I have ever had along with my family when trying to have fun on our first family vacation in four years. We arrived right past the check-in time around 5 PM and we were given keys to our room and so we headed out to find our “Villa“ only to find that this was not even close to a Villa, it was just a boring old room with a view of dirt and rocks out the back windows and sliding door. The kids were hungry and so were we so we called and asked about room service and were told that there was no room service due to Covid. We then asked if we could make a reservation and eat at the restaurant on the premises and once again was told that the restaurant was closed due to Covid. My two kids were going to sleep on the pull out but the pull out sofa didn’t have sufficient bedding for two people so we asked for a rollaway bed to be brought into the room. It took three phone calls for that role a way to make its way to us and there was no proper bedding on the rollaway as well. We called again and they brought some sheets and we asked for extra blankets and were told that there were no additional blankets available due to Covid yet again. So that night we wound up Postmating our food since there was no restaurant on the premises and we were tired from the long drive and did not want to have to go restaurant hunting . The next day we were in and out of the room all day and when it was about 5 PM and the room still was not cleaned, I called the front desk asking for our room to be serviced and was told yet again there was no daily cleaning service due to Covid…FOR THE ENTIRE STAY!!! If we needed some towels or extra shampoo/conditioner/soap - it would take multiple calls and you would find a crappy plastic bag hanging from the from the door handle outside the door. All of this would’ve been OK if at ANY POINT from when we booked the vacation well ahead of time at this resort to when we checked in, if they had been UPFRONT AT ALL with us when we booked or had told us any of this information prior to arrival. To spend a weeklong six night stay at a resort where you thought you were getting a villa and it was not a villa, where are you thought you could eat on the grounds, but you couldn’t and where you attempted to have your room serviced with clean linens and clean towels but you can’t and on top of that not having additional blankets or comforters available to the patrons of the resort due to Covid it’s just ridiculous. I tried to talk to somebody as we were checking out regarding all of this and there was no one available so now I’m just trying to find a way to get word out to anyone that will see this to not stay at the Westin Palm Desert Villas. Someone needs to answer for the lack of information provided upfront regarding restrictions and what the hotel can offer versus what they say they can offer on their website when booking. This was unbelievably disappointing as this was our first family vacation in four years and although as a family we made the best of it and had fun together - zero of that fun had to do with the room with that we paid a very large amount for, for six nights. If we had wanted all of the above (no food. No service. No linens, etc) we would have paid A HECK of a lot less if we went with a VRBO rental - which we didn’t do because we wanted to be at a resort where we didn’t have to worry about all of the above. Shame on you, Westin Palm Desert “Villas.” You lied. You didn’t even try to make it right so now I’m trying to make it right by warning people to avoid your “resort” at all costs.…
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Date of stay: April 2022Trip type: Traveled
2 Helpful votes
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Desert Willow Villas, Palm Desert
Responded Apr 17, 2022
Thank you for your review and feedback. We are sorry to learn of your disappointment. Our website includes information upon booking of all current resort information and offerings during the pandemic. We are deeply sorry the COVID safety protocols in place for our owners and guests impacted your stay. We do hope to host you again in the future.
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We stayed at the hotel for a wedding. Rooms were very nice suites with a separate bedroom, full kitchen and living room. I was on the main floor and enjoyed sitting outside working on my computer overlooking the golf course. The only drawback was that there were no restaurants open after 9:00 in the area as we arrived late. Even though our room was great my friend’s room was on the 2nd floor just looking at the parking lot so ask for a room with a view.
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Date of stay: March 2022Trip type: Traveled
Room Tip: Ask for a room overlooking the golf course. Buy food for the room because we could find a...
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1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Desert Willow Villas, Palm Desert
Responded Apr 16, 2022
Thank you for your review of the Westin Desert Willow Villas. We are very pleased that you liked your view and accommodations with a full kitchen and living area. We appreciate you staying with us and hope you had a great time at the wedding!
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Just got back from our stay here and was very disappointed. Let me count the ways.... 1. The resort puts pictures of the kids club on their website and it is also listed on their partner Vistana's site, but it remains closed. We found this out only when we called to make kids club reservations, just before our arrival. 2. The main restaurant on property also remains closed, and the pool bar/restaurant closed at 5pm! This leaves zero food or drink options before 11 or after 5pm except for their little market. 3. There are supposed to be 2 pools with waterslides, but one of them remains closed. If you're staying on the wrong side of the property, this leaves a very long walk to get over to the main pool, which is extra crowded since the other is closed Management continues to reply to reviews on these points stating that their "website includes information upon booking of all current resort information and offerings during the pandemic" but this is simply not true. They list amenities on their site, but they still include a picture of the kids club and they say nothing about what is closed. They are intentionally being very misleading and I spoke with two other families on the property that felt like they had been duped in the same way. Lastly, the JW Marriott up the street and other similar properties in town have all amenities available so to claim that the pandemic is the cause for these closures in April 2022 is absurd and insulting. 4. We were put in a room facing the Ironwood pool. I thought I could live with the crappy view and long walk but I didn't realize that they would be blaring elevator/club music well in to the night. The music is supposed to turn off at 9pm, but on two separate nights I had to call at 9:30 to get it turned off. On a third night it never went off by the time I went to bed. We tried to change rooms but they couldn't offer us anything else until halfway through our trip and at that point we decided it wasn't worth all the trouble. 5. Their website makes it seem like there are two golf courses ON PROPERTY, but they are not and there seems to be no affiliation between the course and hotel. It's a short drive away, but this makes a difference when I want to go play golf and my wife needs the car for other activities. It also makes it so there is no driving range on site, and no tee time privileges as a guest. Not a huge deal in and of itself, but this is just one more way that I think management is being misleading to guests prior to booking. Upon checkout they appear to offer a package to all guests to return for 3 nights for $299. That's all well and good but when you've just paid more than that per night for the last 4 nights, one can't help but feel you've been fleeced, especially in the wake of the previously mentioned shortcomings. If you're paying $100 per night then maybe you give this place a try, otherwise you should look elsewhere!…
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Date of stay: April 2022
Value
Service
Sleep Quality
Room Tip: Lower number buildings are better. Avoid rooms facing the pool
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Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Desert Willow Villas, Palm Desert
Responded Apr 16, 2022
We are regretful that we did not meet your expectations. We appreciate your review and thank you for your feedback.
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This place had a bunch of fun activities, the biggest issue was that if you kids were probably under 6 (which ours were) they couldn't do a lot of them. The rooms were clean and nice, quite a bunch of pools around that weren't too crowded. Once my kids get a little bit larger I would definitely consider coming back.
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Date of stay: April 2022
Location
Service
Sleep Quality
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Desert Willow Villas, Palm Desert
Responded Apr 15, 2022
Thank you for your review and feedback. We are glad you enjoyed the accommodations and the amenities. We do hope to host you again in the future!
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The only thing that was a 4 was the size of our room, kitchenette and lighting in the room for two weeks. Otherwise the bedroom was comfy and the bathroom was just fine. We also had a washer and dryer. Our room looked out on the Quiet pool, golf course and mountains in the area. The resort facilities were great. Pools galore, good fitness center, and other facilities. We enjoyed the Quiet Pool for Adults near Building 8. Next time we aim for a 1 bedroom premium unit.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Desert Willow Villas, Palm Desert
Responded Apr 11, 2022
Thank you for your review and feedback. We are glad you enjoyed the resort and the amenities. We do hope to host you again in the future, and in a larger villa!
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PRICE RANGE
$198 - $267 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin desert willow villas hotel palm desert
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsPalm Desert
NUMBER OF ROOMS
440
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Claim Your Listing Frequently Asked Questions about The Westin Desert Willow Villas, Palm Desert
Which popular attractions are close to The Westin Desert Willow Villas, Palm Desert?
Nearby attractions include Escape Games at The River (2.7 miles), McCallum Theatre for the Performing Arts (2.6 miles), and Sunnylands Center & Gardens (2.4 miles).
What are some of the property amenities at The Westin Desert Willow Villas, Palm Desert?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Desert Willow Villas, Palm Desert?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Desert Willow Villas, Palm Desert?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Desert Willow Villas, Palm Desert?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to The Westin Desert Willow Villas, Palm Desert?
Conveniently located restaurants include Brandini Toffee Shop and Factory, Grill-A-Burger, and Wilma & Frieda's Cafe.
Are there opportunities to exercise at The Westin Desert Willow Villas, Palm Desert?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at The Westin Desert Willow Villas, Palm Desert?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Westin Desert Willow Villas, Palm Desert?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Desert Willow Villas, Palm Desert?
Many travelers enjoy visiting Sunnylands Center & Gardens (2.4 miles).
Does The Westin Desert Willow Villas, Palm Desert have any great views?
Yes, guests often enjoy the mountain view available here.