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Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Desert Willow Villas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 23 hotels in Palm Desert
Location
Cleanliness
Service
Value
Travelers' Choice
A villa resort offering just-like-home amenities in a world class destination. The Westin Desert Willow Villas features villas up to 1,420 square feet with fully equipped kitchens, private balconies or patios, washers and dryers, separate living and dining room areas, and complimentary Wi-Fi. Experience the value of a villa and enjoy no resort fees.
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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Babysitting
Paid public parking on-site
Parking
Wifi
Hot tub
Adult pool
Outdoor pool
Heated pool
Fence around pool
Sauna
Restaurant
Breakfast available
Poolside bar
Golf course
Tennis court
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
BBQ facilities
Concierge
Convenience store
Non-smoking hotel
Picnic area
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private balcony
Room service
Safe
Iron
Kitchenette
Dishwasher
Flatscreen TV
Microwave
Refrigerator
Kitchenware
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mountain View
Languages Spoken
English
Location
Full view
Contact
75 Willow Rdg, Palm Desert, Greater Palm Springs, CA 92260-0305
Getting there
Rental CarsSee rental cars from $21/day
1,505Reviews63Q+A100Room tips
Reviews
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Popular mentions
I booked a stay here through the West Vacation Club. I called today because I wanted to cancel my reservation. The person I spoke to on the phone told me that she was unable to do that and gave me another number to call. That information was correct. I called back twice more. Finally she asked her manager. He too gave her incorrect information. On the fourth attempt I finally reached someone at the vacation club who was able to cancel the reservation. I hope that they are more capable when I finally am able to stay there
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Date of stay: November 2020
1 Helpful vote
Helpful
Response from Derek Nelson, Owner at The Westin Desert Willow Villas
Responded 1 week ago
jsbpgh, Please accept my apologies for the miscommunication with getting you accurate contact information to cancel your reservation. I would love to hear more about your experience so we can drill down on what went wrong. I would greatly appreciate it if you would contact me directly here at the resort. I thank you in advance and look forward to hearing from you. Be well, Derek Nelson Director of Operations
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Spent 8 nights at the Desert Willow Villas on a “Workcation”. Overall was a perfect location for to work and relax, loved having the full kitchen and was very impressed with the COVID protocols throughout the property. Our villa was well maintained and the staff were lovely. There was a line to check in (on a Sunday afternoon), but it moved quickly and everyone in lobby was wearing masks. In between each guest checking in the associates wipe down the counter and the credit card reader, which was a really nice touch. Overall, the staff excellent everyone says hello asks how you are as you pass them. Staff were also really great about wearing masks, even outdoors. The staff at the pools were the unsung hero’s: they had to clean every chair after someone departed, and had to remind guests to wear masks when they weren’t eating/drinking or swimming. A few guests gave the staff hard times about these rules which was unfortunate and inconsiderate as they were doing their best to keep these amenities open (the state/county have rigid covid policies). Shout out to Amanda at the quiet pool who went above and beyond during our stay! The kitchen in the smaller villa was nicely stocked with dishes, serve ware and utensils (even toaster and blender). Full sized fridge with ice maker was great to have (ice came in handy to bring cold drinks to the pool), especially because we cooked so much. We did eat at restaurants (outside dining) in town and in Palm Springs, as well as ordered Uber Eats (great variety!) when we didn’t feel like going out or cooking. The views from rooms aren’t as nice as I’d hoped – the golf course fairways are narrow and resort is near the road so traffic noise is there when your patio door is open. I’d try to building 9 if I returned. We had a smaller king one bedroom villa- if booking this room type consider asking for an end unit for more windows and a 2-sided porch. The windows from the living room are of the walkway to other rooms, so the shades have to be down / partially closed so other guests and staff can’t peek in, making the kitchen / living area really dark. Also the smaller king patios are retracted into the building so the views aren’t as great and the bedroom doesn’t get as much light. It seems both these would be improved if on an end-unit. Also note, this resort doesn't seem to be done being built, so there are a few places around the property with weird construction barriers and dirt patches. The reviews about the top floor noise from the air conditioning units is real - it is loud and hard to deal with in the bedroom / on the patio, so take note - I had seen that review but thought we’d take our chances for the view afforded of the top floor, but unfortunately had to switch as the noise is almost migraine-inducing. As this is a Westin, the bed and linens were great (love the robes). The full-sized in-unit washer dryer is nice to have - the detergent they provide is powder and in my opinion smelled weird, so we went out to get our own, which wasn’t that bad because there’s a Ralph’s grocery store literally around the corner. Housekeeping doesn’t come in your room but they give you a number to text to request any services. Within minutes of me texting the number, they “contactlessly” dropped of a bag with all the items (and more) I had requested in minutes. One thing to note is that you can’t walk along the golfcourse - when asked where a good place to walk concierge said the sidewalk on the busy roads outside the property... there are signs everywhere saying golfers only / private property on the paths, maybe the resort should look into making a designated walking / biking path as this seems to be a trend with people wanting to enjoy the beauty of the landscaping and scenery. Another guest we met at the pool suggested walking across this patch of dirt over to the Desert Willow Golf Course that has a nice wide public path along the entrance road, which was really lovely for our daily walks.…
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Date of stay: November 2020
Location
Cleanliness
Service
Room Tip: Don't do top floor (loud A/C units), try Building 9, 15, 5 or 6 for the best views. Ask for a...
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1 Helpful vote
Helpful
Response from Levi Hanifen, Guest Services / Front Office at The Westin Desert Willow Villas
Responded 2 weeks ago
Hello Emily, Thank you so much for taking the time to provide your experience at our resort! I am happy to see that we were able to make a lasting impression from your check-in experience to the end of your vacation. As you know we are in an revolving door of constant change so we are doing what we can to keep our guests updated and informed on as many levels as we can. I will also inform our pool and activities managers about your comment for Amanda so she can be recognized. That is great to hear! We hope to see you soon. Have a great day and be well.
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Extremely disappointed in this resort and the ridiculous nonsensical rules. You are practically a prisoner in your room, the resort restaurants are closed, only two of the pools are open, no towel service by the pools, in order to get a drink by the pool, you must buy one of their ridiculously priced appetizers, and then to add insult, someone will walk by and tell you that IN-BETWEEN bites of your nachos and/or sips of your $15 drink, YOU MUST PUT YOUR MASK UP!! Yes! In between sips of your drink!! This is despite the fact that the nearest person is 50 feet away! However, you can stand in the pool with your nachos and drink on the pool deck next to you with someone else next to you and keep your mask down! Seriously, can’t the workers use a little common sense and note that no one else is near you before telling you to put your mask up or leave?? Also, I’m highly suspicious of the last reviewer who said they ate breakfast in the condo and then ate dinner out in Palm Desert restaurants- unless the town restaurants have outdoor eating, or you carry out, they are not eating out - indoor dining is shutdown. I realize that these “rules” are coming from state mandates and there is nothing the resort can do about the restaurant situation, but a little common sense in enforcement of the “mask up between sips in a sparsely crowded pool” would go a long way. By the way, we were at the Westin Kierland in Scottsdale 3 weeks ago and had no problems whatsoever. Elite ownership means nothing here. If it’s not too late to get your money back, don’t bother coming until after Covid requirements are over. ** below is a pic of the pool area when I was told to mask-up between sips **…
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Date of stay: November 2020Trip type: Traveled as a couple
Helpful
Response from Derek Nelson, Owner at The Westin Desert Willow Villas
Responded 3 weeks ago
GasManOhio, Thank your for sharing your thoughts and concerns with us. I recognize your disappointment and understand your frustration with the current county and state guidelines and their impact on our guest experience. We are all very much looking forward to the days when this Pandemic is behind us and we can get back to our full gambit of offerings our guests expect from a Westin Vacation Club resort. I thank you again for your time and hope to welcome you back again soon. Be well, Derek Nelson Director of Operations
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We enjoyed 5 nights at this resort to get a break from the daily COVID routine and we loved it! The apartment is large and nicely/modern furnished with full kitchen that lacked nothing. Even though there was no daily housekeeping, the staff delivered additional items quickly. The apartment was perfect for us to enjoy breakfast on the patio while looking onto the golf course! For lunch, we chose food or salads to go and ate on our shady patio; this way, we didn't need to cook while on vacation and were able to get out of the mid-day heat for a while! We usually went out for dinners when it cooled down and strolled around El Paseo Drive or Old Town La Quinta for a change of scenery. We didn't miss any features/attractions that were limited or closed due to COVID (such as slides, jacuzzi or fitness room). The snack bar was perfect to get a smoothie or cold beer from.... the resort was generous enough to allow small ice chest at the pool area which means you can bring your own beverages. We loved the fact that the resort offers 4 different pools, some were larger and more geared for families or larger parties. We appreciated the Quiet Pool and were impressed with how well it was maintained and cleaned according to the COVID regulations. A bonus was the shuttles driving around the resort: while we usually like to walk, it was nice to have this option in the blistering heat! Robb was super nice and drove us around a few times and shared his knowledge about the resort.…
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Date of stay: October 2020
Helpful
Response from Chelsi Venberg, Guest Services / Front Office at The Westin Desert Willow Villas
Responded 3 weeks ago
Thank you so much for taking the time to share your recent experience and for your 5-star review! We are delighted you enjoyed your time with us and hope to welcome you back again soon! Be well, Chelsi Venberg Customer Service Supervisor
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We went for 4 nights earlier this month, and we were not impressed. We were looking forward to checking out the resort, as we previously stayed at the Westin Nanea Villas in Maui and had a great experience. This was nowhere close. When we arrived, the check-in experience was cold, and I'm not convinced it was just due to COVID precautions. It was our first time at the resort, and I felt like the front desk agent rushed through the check-in to get me out of there as soon as possible. I was given a giant stack of plastic wrapped pool towels for our whole 4 day stay (which I had to carry out alone to my car, where my family was waiting) and told that we would not be able to receive any more during our stay, and that if they got dirty, we would have to do laundry in our unit (just what I want while on vacation!) The villa itself was very cramped and the kitchenette was not sufficient for our needs. The dishwasher did not clean dishes adequately, and the hotel provided only a tiny amount of dish soap and lacked other supplies entirely (like garbage bags). The washing machine also barely worked and was visibly missing a button. The handles on some drawers were loose and almost coming off. To summarize, it seemed pretty rundown and like it could use some upgrades. We were pretty annoyed several times during the stay when we tried to reach the front desk and had extended hold times. At one point in the middle of the day, around 1:30 pm, I hung up after waiting on hold for over 10 minutes! There were some COVID-related inconveniences, like lack of food or bar service and no housekeeping, but the pool was mostly fine (no water slides though). And that was what was important to our kids, who had a great time. But we probably won't be returning to this resort in the future.…
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Date of stay: October 2020
Rooms
Location
Service
Helpful
Response from Levi Hanifen, Guest Services / Front Office at The Westin Desert Willow Villas
Responded Oct 21, 2020
Hello Leah, Thank you for taking the time to provide your feedback about your experience with our resort. I apologize we fell short of your expectations during your vacation trip with us. I would like to share your feedback with our other departments as well so we can address those areas you mentioned. In an order to do that, I would need your reservation information so I know what villa you stayed in? At your convenience if you would give me a call at 760-636-7000, we can go over that together. The Pandemic has made a huge impact to the industry and our resort as a whole. In order to stay open and be a vacation destination option for our owners and guests, like yourself, we have to follow the local and state mandates which strictly enforce the operational standards like pool closures. I know it places additional tasks on you as a guest, like washing your own pool towels, but for the wellbeing and safety for both you and our staff we have to be creative in the way we operate to ensure we are taking our precautions seriously. I look forward to speaking with you and I hope we can work on rekindling our vacation relationship moving forward? Have a great day and be well!
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PRICE RANGE
$159 - $482 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin desert willow villas hotel palm desert
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsPalm Desert
NUMBER OF ROOMS
314
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Claim Your Listing Frequently Asked Questions about The Westin Desert Willow Villas
Which popular attractions are close to The Westin Desert Willow Villas?
Nearby attractions include Escape Games at The River (2.7 miles), Sunnylands Center & Gardens (2.4 miles), and Indian Wells Tennis Garden (4.7 miles).
What are some of the property amenities at The Westin Desert Willow Villas?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Desert Willow Villas?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Desert Willow Villas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Desert Willow Villas?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to The Westin Desert Willow Villas?
Conveniently located restaurants include Brandini Toffee Shop and Factory, Billy Q's, and Grill-A-Burger.
Are there opportunities to exercise at The Westin Desert Willow Villas?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Westin Desert Willow Villas?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Desert Willow Villas offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Desert Willow Villas?
Many travelers enjoy visiting Sunnylands Center & Gardens (2.4 miles).
Does The Westin Desert Willow Villas have any great views?
Yes, guests often enjoy the mountain view available here.