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The Westin Desert Willow Villas

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75 Willow Rdg, Palm Desert, Greater Palm Springs, CA 92260-0305
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (543)
Room & Suite (203)
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Desert Willow Villas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 23 hotels in Palm Desert
Location
Cleanliness
Service
Value
Travelers' Choice
A villa resort offering just-like-home amenities in a world class destination. The Westin Desert Willow Villas features villas up to 1,420 square feet with fully equipped kitchens, private balconies or patios, washers and dryers, separate living and dining room areas, and complimentary Wi-Fi. Experience the value of a villa and enjoy no resort fees.
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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Babysitting
Paid public parking on-site
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Fence around pool
Sauna
Restaurant
Breakfast available
Poolside bar
Golf course
Tennis court
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
BBQ facilities
Concierge
Convenience store
Non-smoking hotel
Picnic area
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private balcony
Room service
Safe
Iron
Kitchenette
Dishwasher
Flatscreen TV
Microwave
Refrigerator
Kitchenware
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Room types
Non-smoking rooms
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English
Hotel links
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1,511Reviews63Q+A100Room tips
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Jenny1900 wrote a review Jan 8
4 contributions
This is a nice clean property. However I would not visit during Covid restrictions. When we were there we went to the pool to relax. There was only one other couple at the pool, and they were sitting on the other side of the pool (lengthwise), at least 70’ away. We thought it was a little odd that they were wearing masks outdoors by themselves. We soon figured out why. An attendant came and told us that we needed to have masks on at the pool. We pointed out that we were sitting a good 70 to 80 feet away from anyone else and were outdoors. No matter, we had to put on a mask to lay in the sun. We asked about ordering drinks and were told that we could take the masks off if we were drinking. So we ordered cocktails. Then we were told that we had to keep our masks on, lower them slightly to take a sip, and then immediately put the mask back on. However, if we were standing in the swimming pool with our drinks we could take the masks off. It was too ridiculous so we left and went to the “quiet pool” where there were zero people. Within 5 minutes we were told we had to have a mask on, even if sitting there entirely alone. So we left there, and spent no more leisure time at the property. I am all for being safe and adhere to social distancing and mask rules. But having to wear a mask outside when alone at a deserted swimming pool is beyond ridiculous. That said, the room was nice and spacious.
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Date of stay: November 2020Trip type: Traveled with friends
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Townsendfam wrote a review Dec 2020
Soquel, California16 contributions3 helpful votes
We arrived at Desert Willow Villas on the day the latest shutdown came into effect. We had been assured we could stay that night because the hotel had not received a final decision as to whether they were staying open. We were very politely told that we may have to leave as soon as the day after check in if that determination was made. We were already halfway there so we decided to show up and see what happened. Upon checking in, we were greeted warmly and checked in for our entire stay with no mention of early departure. It appears that the decision was made that there would be no new check ins but people already there or arriving that day could stay. 2 pools were open and the small store. Tennis/pickleball courts were open but no equipment could be loaned. Our 1 week stay was awesome. The small 1 bedroom villa was perfect for 2. It had everything we needed in the unit. Plenty of pick up/delivery food options close by and a Ralphs within walking distance. The place was immaculately clean and the staff were amazing. They could have easily ignored many aspects of customer care because there were so few people with such low expectations given the circumstances. But, instead of letting go they stepped in. Everyone we interacted with was kind, informative, and appreciative of the few guests that enabled them to stay open. When our scheduled stay ended, we were delighted to add a few extra days which was handled very easily. This is generally a nicer place than we would stay at so I can't compare to other upper end properties. We found it perfect for us and will return again some day.
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Date of stay: December 2020
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Room Tip: Building 7, 8, and 9 are right next to the Quiet Pool which was perfect for us but might not be...
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Response from Derek Nelson, Owner at The Westin Desert Willow Villas
Responded 3 weeks ago
Townsendfam, Thank you so much for taking the time to share your recent experience and for your 5-star review! We are delighted you enjoyed your time with us, especially given the circumstances, and look forward to welcoming you back again soon! Be well, Derek Nelson Director of Operations
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SpencerP0721 wrote a review Dec 2020
Los Angeles, California26 contributions38 helpful votes
Having been stuck home since March, my family of 3 decided to risk an adventure beyond our front door right after Thanksgiving to the treacherous far off land of Palm Desert (about a 2 -3 hour drive from our home in LA), where the risk of getting hit by golf balls & golf carts hangs forever in the air.  We chose the Westin Desert Willow Villas because of the great price for a 1 bedroom villa and because AAA had deemed it worthy of their “Enhanced Cleaning Whatever” designation, so we were willing to blindly trust Marriott resorts & AAA to keep us COVIDedly safe (I researched to confirm pools were safe assuming proper cleaning protocols and safe-distancey behavior by guests). Our room was dark (bc our kitchen window opened to a wall) but spaciously nice.  We enjoyed the fireplace nightly and I even took advantage of the large jacuzzi tub, which was big & nice but could’ve used more variety of jet-placement to allow jets to better hit different parts of one’s back.  The pool we went to daily, the Ironwood (we only had 2 options bc the main/largest of the 4 pools was closed, and one was a “quiet only” pool which ruled us out bc we have a 7year old son who isn’t especially familiar with the concept of “quiet”) was nice and allowed for spacing, mostly bc there weren’t that many kids or people in the water.  Pool staff was friendly and helpful and could be seen quickly spraying down any area that guests had left. Besides the main pool being closed, so were all the slides (which looked like a lot of fun) and hot tubs.  It would’ve been nice to have some sort of 1-family-at-a-time hot tub option (with 10-15 minute limit if people waiting or with sign-up sheets where guests can reserve a 30 min time slot).  Which leads this review to my biggest complaint... Unfortunately, a LOT of other things were closed as well, including all onsite restaurants & eateries, except the little “market” that closed at the oddly and inconveniently early time of 2pm (one restaurant closed the day BEFORE we arrived), which was very unexpected and disappointing.  Maybe it was noted on the Marriott website when I made the reservation and I missed it, but it definitely wasn’t mentioned when I called before our trip to ask a question, and I would’ve liked to have known in advance that so many things were not going to be available to us (the big pool, hot tubs, restaurants). That would’ve impacted my decision-making process. Lastly, I’d like to mention the staff, who ranged from super awesome to annoyingly dismissive (& a definite lesson that it really matters who you talk to or ask).  1st, before we came, I called to ask about possibly adding another night at the end of our trip, and was told that wouldn’t be a problem as long as that room type wasn’t sold out yet (he offered to help me right there), and he noted they were running at 80-90+% capacity (if I remember correctly) so probably best to not wait too long.  Then, upon arrival, I asked the guy checking us in the same question.  His response was that I would have to make another separate reservation online and then call the front desk to see if MAYBE we could keep our same room.  Then I called the next day and was told by the very friendly and helpful Armando that he could extend our reservation for us AND at the same great rate (& that of course we could stay in the same room).  So we want to give special praise and props to Armando who demonstrated excellent guest support and who represented Marriott/Westin wonderfully. But it’s not good when different staff provide different answers to the exact same question. Another example of “it depends who you ask”, early on I went to front desk to make a very random request for small packets of mayo (which we hoped they’d have bc of their restaurants).  I was told they would check with housekeeping and deliver or get back to me.  They soon called to say they couldn’t find any for us.  The next day, we learned our son needed 2 paper plates for a school activity, so my wife made that random request at the front desk.  Instead of the “I’ll try to find some for you” my wife was outright told, “no, we don’t have anything like that.”  We are going to go on the assumption & the hope that this discrepancy in responses had nothing to do with the fact that I’m white and my wife is Latina, despite the fact that we’ve had past experiences elsewhere that tell us otherwise. Another example of it depends on who you ask was in our response to the question: can we please have a late check out?  1st time we asked, I was given a quick “no, there aren’t late check outs available”, but when I called the morning of departure, Armando (to the rescue again), checked and said, “sure, I can extend you to 11”. So the staff score card is: pool staff, housekeeping, and Armando: 7 for 7 (points for reservation-extension, late check out, friendly pool-towel support multiple days; quick delivery of requested supplies; help w deactivated key) and everyone at the front desk besides Armando: 3.5 for 8... a couple of them were genuinely nice and warmly welcoming, but others were definitely not, and came off as dismissive and short (not in size but in conversation/responses).  I didn’t get names because I’d rather praise great service like Armando’s, rather than get folks in trouble.  I do wish I got the names of the great Ironwood pool staff and of the front desk woman who at least tried to find some mayo, bc Armando definitely wasn’t the only great staff member, but he repeatedly stood out for his friendliness and helpfulness.  And a couple others definitely stood out for their lack of friendliness and helpfulness.  And there should be some more training because in theory, all staff should have the same answers to the same questions (or learn to respond, “I don’t know the answer to that but I’ll find out and get back to you as soon as possible”). Would we return?  For the right price for the same type of room (preferably one with more sunlight).  We’d be interested in trying their onsite eateries, and the pool slides looked like something our son would love, so we’ll definitely check prices here on future trips to the desert.
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Date of stay: December 2020
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Response from ryan Ramsey, Other at The Westin Desert Willow Villas
Responded 3 weeks ago
Hi Spencer, Thank you for taking the time to give a detail your experience while staying with us. I will be sure to share your comments with the staff. These times can be ever changing, but important everyone is relaying the proper information. Please feel free to reach out to the property should you need any further assistance. I do hope you plan to stay with us again in the future.
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Robert L wrote a review Dec 2020
Lake Tahoe (California), California57 contributions30 helpful votes
We stayed at the Westin Desert Willow villas for an overnight golfing trip with a bunch of guys. We were very pleased with our stay at this resort. The facilities are very clean. The rooms also were spacious, well-maintained and well furnished. Our unit came with a king size bed in the master bedroom and a very comfortable pull out sofa in the living room area. It also had a spacious fully equipped full size kitchen which we did not really use but would be very handy if staying with a family for a longer trip. The bathroom was also very nice, spacious and clean with jacuzzi tub. Plenty of room to hang out with a spacious living room area and full dining area. There’s also a good size balcony with a view of the adjacent golf course. I would definitely return again in the future. The staff were also very friendly at check in and check out.
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Date of stay: December 2020
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Room Tip: ask for golf course view
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Response from Levi Hanifen, Guest Services / Front Office at The Westin Desert Willow Villas
Responded Dec 10, 2020
Thank you for taking the time to fill out a survey about your recent stay with us. I'm happy we were able to make the accommodation needed for your golfing trip. I know with a lot of the restrictions in place due to the pandemic it can be challenging, however, you had fun and hopefully we see you on your next golf outing! Have a great day and be well.
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Liulibby2 wrote a review Nov 2020
McLeod Ganj, India21 contributions7 helpful votes
Do not stay here! Especially Bonvoy loyalty members! This property made fraudulent representations that the amenities are “open”. Given the pandemic, I called the property manager 2 days before arrival to inquire about closures due to COVID. I was told the main pool would be closed for renovations and no cabana rentals are available but that the property (which is enormous) had operating food & bar available. After a 2.5 hr drive from San Diego to Palm Desert upon check-in I was told that in fact no food or beverage was available on property. I was not planning to have to buy groceries to prepare every meal or to have to do pick up or delivery with third party companies in order to have a “vacation”. The property only begrudgingly allowed me to leave after one night without penalty after I raised this serious false representation to them and the impact it would have on any relaxation I hoped to enjoy. Happily, I am leaving this place after one night! Last night I was told the enormous property had not one single extra comforter available -hours after I requested it. This morning I woke up to spend a miserable single hour at the one open outdoor pool near my room only to discover pool towels are only issued from the front desk upon check-in. Needless to say my party of 4 received zero pool towels. While I appreciate the change in procedures due to COVID, but these people lied about their amenities 2 days prior to arrival & falsely tried to claim the closure of their last restaurant was due to “purple” status when it is clearly due to the main pool renovation. Moreover, I have been staying in several Bonvoy properties in CA during the pandemic and none have made false representations when I’ve called to clarify my needed preparations. I’m hoping the Westin Shadow Ridge Enclaves will be anything remotely more like a professional hospitality property. I’ve learned that the Desert Willow property staff falsely told me that the other Westin properties had restrictions that are “more strict” than this property (which was dispelled by a simple phone call to the next property). The manager at the Enclaves has been very welcoming and forthcoming regarding the procedures in place on their property. I never thought I’d have to be relieved not to be lied to.... If you are a high level BONVOY loyalty member as I am - forget about any service or welcome. No early check-in; check out is at 10 am (I was only given a “late checkout” at noon after I raised the long gap I’d be experiencing because of the move to a hopefully better property). Despite all of this, we STILL received a call at 10:30 this morning seeking to get us out of our room - we informed the caller that we were given a noon check-out for today. Not even surprised they couldn’t even get this right... The property is lovely, it’s a shame the management and staff are not interested in giving hospitality - or even telling the truth.
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Date of stay: November 2020Trip type: Traveled with family
1 Helpful vote
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Response from Levi Hanifen, Guest Services / Front Office at The Westin Desert Willow Villas
Responded Dec 9, 2020
Hello Mrs. Libby, I want to apologize that we were unable to meet both your and our expectations in service during your trip to the desert. I was able to look into your areas of concern and have a few questions I would like to go over with you if you have the time to call the resort directly at 760-636-7000? I know your concerns about the resort amenities was brought up at check-in and the agent went over what was open and closed due to the pandemic along with going over the Welcome Letter with you and your family that was next to you. We unfortunately did not remember to give you your pool towels after that explanation. All of the rules in place are that we are enforcing is due to the California Department of Public Health which is why some of our amenities are closed but we could have done better of explaining that to you. Our late checkouts are based off of availability and as a time share resort you are correct, our check in and checkout times are very different from full service hotels where they have the Marriott Bonvoy Elite late checkouts available as their inventory works differently. We would love to opportunity to be a apart of your future vacation plans should you decide to venture out this way again. I look forward to connecting with you. Have a great day and be well!
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PRICE RANGE
$159 - $482 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin desert willow villas hotel palm desert
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsPalm Desert
NUMBER OF ROOMS
314
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Frequently Asked Questions about The Westin Desert Willow Villas
Which popular attractions are close to The Westin Desert Willow Villas?
Nearby attractions include Escape Games at The River (2.7 miles), Sunnylands Center & Gardens (2.4 miles), and Indian Wells Tennis Garden (4.7 miles).
What are some of the property amenities at The Westin Desert Willow Villas?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Desert Willow Villas?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Desert Willow Villas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Desert Willow Villas?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to The Westin Desert Willow Villas?
Conveniently located restaurants include Brandini Toffee Shop and Factory, Billy Q's, and Grill-A-Burger.
Are there opportunities to exercise at The Westin Desert Willow Villas?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Westin Desert Willow Villas?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Desert Willow Villas offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Desert Willow Villas?
Many travelers enjoy visiting Sunnylands Center & Gardens (2.4 miles).
Does The Westin Desert Willow Villas have any great views?
Yes, guests often enjoy the mountain view available here.