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The Westin Desert Willow Villas

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829 Reviews from our TripAdvisor Community

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Showing 802: English reviews
Reviewed 3 days ago NEW

The housekeeping didn't come on our 2nd day of stay till 6:30pm. That was ridiculously late and we were already back in the room and thus refused the service. This is why I took one star off. It is otherwise nice hotel with good size kitchen, bathroom and living room.

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Helpful?
Thank Junqing C
chicago
Reviewed 4 days ago NEW

Beware of their promotions. OMG the misery starts with the booking process and its down hill from there . BEWARE! Super Complicated rules, no email confirms, no return phone calls. They turf your call between agents. They offer promotions and then make it impossible to confirm the bookings. Unresponsive. One operator said we should look for an email confirmation in...

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Helpful?
Thank phibka
California
Reviewed 6 days ago NEW

We stayed once before 18 months earlier and enjoyed our stay so we purchased an Explorer package and returned Thanksgiving weekend for a 3 night stay. We arrived Thanksgiving night around 6 PM. The young woman checking us in was very nice and said we were lucky because we had been "upgraded". She also handed us an something and said...

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Helpful?
Thank travelovinmom
Patricia C, Manager at The Westin Desert Willow Villas, responded to this review

Dear travelovinmom, Thank you for taking the time to provide us with your feedback. We strive to ensure that our guest have a positive and renewing experience during their stay; it is always our goal to have our guests leave feeling better than when they arrived. I apologize for the experience during your recent visit. I hope to have the...

Chicago, Illinois
Reviewed 1 week ago NEW

During my stay I had two issues happen that really bothered me. The first was the fact that the pool staff wasn't polite to my children and kept locking and closing the slide and walking away during the hours it was open. My children weren't able to get on the slide while the employees were just sitting around the sun...

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Helpful?
3Thank jlh81
Patricia C, Manager at The Westin Desert Willow Villas, responded to this review

Dear jlh81, Thank you for taking the time to provide us with your feedback. We strive to ensure that our guest have a positive and renewing experience during their stay; it is always our goal to have our guests leave feeling better than when they arrived. I apologize for the experience during your recent visit. I hope to have the...

San Diego, California
Reviewed 2 weeks ago

We were just at the Westin Villas for 4 days. Very clean and relaxing. If you don't play golf or tennis, head for the pool. of note, our cleaning lady, Mila, was exceptional. Very kind and friendly. She offered to get anything that would make our stay more memorable. Thank you Mila.

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Helpful?
Thank lissetteanderson
jackson2180, Director of Operations at The Westin Desert Willow Villas, responded to this review

Dear lissetteanderson, thank you for choosing the Westin Desert Willow as you location for your getaway. We appreciate the feedback regarding Mila's service to you and we will be sure to share it with her. Hoping to have you back soon. Thank you again! Warren Jerome.

Orange, California
Reviewed 3 weeks ago

This stay was very enjoyable from the beginning and we received an upgrade to a 1 bedroom premium. There are at least 4 pools for the whole resort and our patio was visited by hungry roadrunners each morning. Will be back and what a change from 3 years ago.

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Helpful?
Thank Anne O
jackson2180, Director of Operations at The Westin Desert Willow Villas, responded to this review

Dear Anne O, thank you for your loyalty and we appreciate you giving us another try. The team will be excited to know that your stay was enjoyable. We appreciate the comments on our rooms & pools. We look forward to your next visit. Thank you again! Warren Jerome

London, UK
Reviewed 3 weeks ago

We have just returned from a golf trip and had a great 3 day stay in the Westin villas. The standard villa was huge so I can't imagine how big the premium villas are. We were in block 18 overlooking the "quiet" pool which looked beautiful. The main pool has some big waterslides so is popular with kids ( of...

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Helpful?
Thank Psychopath
jackson2180, Director of Operations at The Westin Desert Willow Villas, responded to this review

Dear Psychopath, we appreciate you taking the time to provide us with your feedback. We were happy to be your choice for your golf getaway in the desert. I apologize for the breakfast as well as room delay at check in. We hope to have the opportunity to serve you again in the future. Please reach out should you need...

Eagle, Idaho
Reviewed 3 weeks ago

As a family of 6 its hard to accommodate us and for everyone to have fun, but the westin desert willow villas did a great job. The villas were spacious, clean and the grounds are immaculate. We were trying to catch the last bits of summer before fall hit our area so we drove down to palm desert to catch...

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Helpful?
Thank Kim C
jackson2180, Director of Operations at The Westin Desert Willow Villas, responded to this review

Dear Kim C, thank you for choosing the Westin as your end of summer retreat. I apologize that the staff was not as engaged as they should have been. We will definitely bring this to their attention. We were excited to hear that the rooms, pools and amenities met your needs. We hope to be your choice in the future...

sonoma county
Reviewed 3 weeks ago

Very nice property. We had a bottom floor end unit. Nice patio and close to BBQ and there was a ping pong table. Very attentive and professional staff. Yummy restaurant on site. Game nite specials good deal. Large efficiency kitchen with fill refrigerator including ice maker.

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Helpful?
Thank rottenreba
jackson2180, Director of Operations at The Westin Desert Willow Villas, responded to this review

Dear rottenreba, we were glad to be your resort of choice during your stay in the valley. The staff will appreciate the feedback regarding our rooms, amenities and their service. We look forward to your next visit. Thank you for staying with us. Warren Jerome

Tall Timbers, Maryland
Reviewed 3 weeks ago

The Westin was well located in the desert valley that contains Palm Springs and Palm Desert to take advantage of everything the valley had to offer. The Hotel is a splendid and comfortable environment with a highly pleasant and proficient staff. Golfing is close and of high quality. The swimming pool and other amenities are top notch. If I return,...

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Helpful?
Thank billd452
jackson2180, Director of Operations at The Westin Desert Willow Villas, responded to this review

Dear Billd452, thank you for taking the time to provide us with your feedback. We appreciate the comments on our rooms, location, golf and staff. We hope to have the opportunity to serve you again in the future. Warren Jerome

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
  • Hot Tub
  • Tennis Court
  • Golf course
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A villa resort offering just-like-home amenities in a world class destination. The Westin Desert Willow features villas up to 1,420 square feet with fully equipped kitchens, private balconies or patios, washers and dryers, separate living and dining room areas, and complimentary Wi-Fi. Experience the value of a villa and enjoy no resort fees. ... more   less 

Additional Information about The Westin Desert Willow Villas

Address: 75 Willow Rdg, Palm Desert, CA 92260-0305
Location: United States > California > California Desert > Palm Desert
Price Range: $145 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Desert Willow Villas 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
Westin Desert Willow Villas Hotel Palm Desert
Hotel Style:
#1 Family Hotel in Palm Desert
#2 Romantic Hotel in Palm Desert
#5 Business Hotel in Palm Desert
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Desert Willow Villas staff and other travelers.
30 questions
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Questions? Get answers from The Westin Desert Willow Villas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Request to be close to the main pool and tennis courts, the resort is huge.”
  • Walk-in shower with towels stacked so water does not run all over the floor.
 of 5 bubbles travelovinmom, 6 days ago | Read review
“No hassle vacation. Nice staff.”
 of 5 bubbles lissetteanderson, 2 weeks ago | Read review
“All rooms are near pools, the golf course and other amenities.”
 of 5 bubbles billd452, 3 weeks ago | Read review
“Upper floors, in my opinion, are best”
 of 5 bubbles 764marilynb, 5 weeks ago | Read review
“upper flores are better view of the montains”
 of 5 bubbles bemo1821, Nov 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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