I always enjoy staying at this Hotel!! Beautiful Location!!!! Friendly, Helpful staff!!!! The rooms have all of the amenities!! and are decorated nicely and the beds are Really comfortable!! !I stayed on the 3rd floor and had the most beautiful unobstructed views of the bay!!!! The price for this time of year is reasonable!! compared to other hotels in the area that have much less to offer.. I will certainly stay here again and again!!
Great location and wonderful view from the room, but I won’t be going out of my way to stay here again. Went to check in and and the lady just kept repeating -no toilets for you to use, I wanted to check in! Eventually she got it that I was checking in. But the young lad who was there during the evening, could tell he didn’t want to be there, and my goodness the attitude i recieved because I interrupted him while he was playing music. There was no hotel parking left, and really no assistance of advising us where we can park. Just absolute crap service. Maybe hire people who want to work. Customer service needs to be better Room very basic but clean.
Staff was friendly, but great things ended there. NO A/C at all. Room was very hot inside, which made it difficult to sleep. I opened the windows, hoping to cool it off, but the kids and I were getting overwhelmed with marijuana smells from balcony. No breakfast (due to covid, of course). Very few spots to park for vehicles over 6’. Most parking garages fit up to 6’7” or 6’8”, but not this one. They should require cars to park in garage to give trucks parking in the 12 other spots. Walls were paper thin. Above occupants were very noisy and they were easily heard until after midnight. We also received phone call at 6:30 am to see if we would need housekeeping on that day. We were trying to sleep in. That is the main thing that prompted the review. There was a tower fan in the room that barely worked. When it did work, it was too noisy to sleep with it on. If it was consistent noise, I could sleep. This was a roar that wasn’t consistent. It would roar every few minutes, just often enough to wake you up. After the second night, we really just wanted to leave. We ended up staying a third and left early the next morning. I would find another location if I had to do again…
Even recognizing the Corona Virus crap this was a disappointing stay. We paid for extra for a "balcony" room. The slider doors were oof the track and corroded. My wife couldn't even open the door. Informed the desk 4 times over 2 day stay.. Never corrected. Hair Dryer didn't work, no closet door.
Room was clean. Standard room. Good view. But, need this special mention: Chuck Gorrello. It is always heart warming to be treated by a complete stranger as if we really matter. As if, we are the only guests in their property. Highly recommend this lodging for the good people behind their counter.